Brooks Flooring & Interiors

★☆☆☆☆
  • 112 S Canyon St

    Carlsbad, NM 88220

    Map & Directions
  • 575-885-1803

About Brooks Flooring & Interiors

Home & Garden

Home & Garden
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If there was a way to give this place negative stars I would.
Just like the other person said, they were so nice at first. They came out, gave us an estimate and everything looked good. Then we found the mold when we were tearing down the tile, and we needed a new estimate. There was some drama from my end, yes, but I agreed to pay the entire cost up front. I put a $600 deposit and agreed to pay the rest when he came to do the new estimate. He never came. I called every week for two months until I gave up. The tile was already ordered, so now, I can't even get my money back for work they wouldn't do.
Not only that, but even though they were really nice at first, they are snotty and rude. When I called to ask for my money back, she gave me excuses and told me flat out I could not have a refund because "I never got in touch" despite me calling them enough to know my voice and name. I didn't even have to tell them who it was, they would say "he is really busy right now, he will get out there by the end of the week". That was almost a year ago, and my bathroom is still in a state of half torn out tile and is completely unusable.
I know they do good work, but I guess only if you are wealthy with good connections. SNOTTY, RUDE, and UNPROFESSIONAL.

0
★☆☆☆☆

If there was a way to give this place negative stars I would.
Just like the other person said, they were so nice at first. They came out, gave us an estimate and everything looked good. Then we found the mold when we were tearing down the tile, and we needed a new estimate. There was some drama from my end, yes, but I agreed to pay the entire cost up front. I put a $600 deposit and agreed to pay the rest when he came to do the new estimate. He never came. I called every week for two months until I gave up. The tile was already ordered, so now, I can't even get my money back for work they wouldn't do.
Not only that, but even though they were really nice at first, they are snotty and rude. When I called to ask for my money back, she gave me excuses and told me flat out I could not have a refund because "I never got in touch" despite me calling them enough to know my voice and name. I didn't even have to tell them who it was, they would say "he is really busy right now, he will get out there by the end of the week". That was almost a year ago, and my bathroom is still in a state of half torn out tile and is completely unusable.
I know they do good work, but I guess only if you are wealthy with good connections. SNOTTY, RUDE, and UNPROFESSIONAL.

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Brooks flooring was courteous and nice at first, while we were buying their product ( carpet, tile ). After we encountered a plumbing problem, that left our wooden floors damaged, we made an appointment for them to fix our floors. After 5 months of waiting, they told us that they don't have to honor that appointment, because the builder that made our house has replaced Brooks flooring with some other contractor, and that they won't honor that appointment. On top of that, when our builder offered to buy floors that Brooks ordered for us a while back ( while they were still working for our builder ), Brooks refused to sell them flooring out of spite. VERY UNPROFESSIONAL, will never shop there again.

0
★☆☆☆☆

Brooks flooring was courteous and nice at first, while we were buying their product ( carpet, tile ). After we encountered a plumbing problem, that left our wooden floors damaged, we made an appointment for them to fix our floors. After 5 months of waiting, they told us that they don't have to honor that appointment, because the builder that made our house has replaced Brooks flooring with some other contractor, and that they won't honor that appointment. On top of that, when our builder offered to buy floors that Brooks ordered for us a while back ( while they were still working for our builder ), Brooks refused to sell them flooring out of spite. VERY UNPROFESSIONAL, will never shop there again.

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