Baskin-Robbins

★★★★☆
  • 3620 Franklin Rd SW

    Roanoke, VA 24014

    Map & Directions
  • 540-343-3170

About Baskin-Robbins

Hours
Mon-Sun: 12am-11:59pm

Food

Food
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4.0 3
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The last time I went to this location (prior to this evening), I walked in and headed to the ice-cream counter. A couple walked in after me and stood at the donut counter (Dunkin' Donuts and Baskin-Robbins share the space). The couple

3
★★★★★

The last time I went to this location (prior to this evening), I walked in and headed to the ice-cream counter. A couple walked in after me and stood at the donut counter (Dunkin' Donuts and Baskin-Robbins share the space). The couple

.

I sent in my 17 year old daughter to get 3 number 5's with orange juice and a box of 50 munchkins. She walked in and grabbed the juice and proceeded to order with a young lady...she went off to make the sandwiches while this other lady jumps in and starts asking 3 different people what they wanted..not only is that impossible to understand, but she wasn't even the one who was helping them, she would ask what they wanted and make the other employees actually make the food. She was rude in the wayy she was handling the customers and the way she was talking to them. I didn't want/ask for coffee, yet she got them ready and handed them to my daughter who CLEARLY wanted orange juice instead of coffee. She didn't even give her time to talk and walked off asking other people what they wanted. Keep in mind she wasn't even the lady who was supposed to be helping out my daughter, she just jumped in and thought she was in control because she was the shift manager.

Overall, this isn't the first time Dunkin Donuts/Baskin Robins at 3620 Franklin Road in Roanoke, Va 24014 has dissapointed me. Everytime I go in there the employee's look like they don't want to be there and they let it show in the way they deal with their customers.

August 2, 2008

0
★☆☆☆☆

I sent in my 17 year old daughter to get 3 number 5's with orange juice and a box of 50 munchkins. She walked in and grabbed the juice and proceeded to order with a young lady...she went off to make the sandwiches while this other lady jumps in and starts asking 3 different people what they wanted..not only is that impossible to understand, but she wasn't even the one who was helping them, she would ask what they wanted and make the other employees actually make the food. She was rude in the wayy she was handling the customers and the way she was talking to them. I didn't want/ask for coffee, yet she got them ready and handed them to my daughter who CLEARLY wanted orange juice instead of coffee. She didn't even give her time to talk and walked off asking other people what they wanted. Keep in mind she wasn't even the lady who was supposed to be helping out my daughter, she just jumped in and thought she was in control because she was the shift manager.

Overall, this isn't the first time Dunkin Donuts/Baskin Robins at 3620 Franklin Road in Roanoke, Va 24014 has dissapointed me. Everytime I go in there the employee's look like they don't want to be there and they let it show in the way they deal with their customers.

August 2, 2008

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The glazed donuts are light and thoroughly cooked with sugar glazing that is hardened and dry as opposed to the ones from other places that are heavier and covered with a sticky sugar coating. All their donuts are freshly made. The coffe selections are uniformly good whether you get iced, regular or latte varieties. Service is quick and friendly, and the bathrooms are very clean and well kept.

2
★★★★★

The glazed donuts are light and thoroughly cooked with sugar glazing that is hardened and dry as opposed to the ones from other places that are heavier and covered with a sticky sugar coating. All their donuts are freshly made. The coffe selections are uniformly good whether you get iced, regular or latte varieties. Service is quick and friendly, and the bathrooms are very clean and well kept.

Pros: The donuts, the coffees, service, prices, and clean bathrooms.

Cons: none

 

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