Massage Envy - Roswell West

★★★☆☆
We offer various types of massages including reflexology, swedish, deep-tissue, sports massage, trigger point therapy, prenatal massages, and geriatric massages. Each massage can be customized to fit the needs of the client. We also offer Murad facials specializing in environmental shield, clarifying enzyme acne, anti-aging, and sensitive skin facials.
  • 885 Woodstock Rd Hwy 92 Ste 300

    Roswell, GA 30075

    Map & Directions
  • 770-928-3689

About Massage Envy - Roswell West

Categories
  • Spas
  • Massage
Hours
M-F 9am-10pm, Sa 9am-7pm, Su 10am-6pm
Emails
  • clinic0022@massageenvy.com

Personal Services

Personal Services
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3.0 2
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Overall a great experience. I pulled my back a few years ago, and I went here to help in my continual pain relief- Massage Envy is always great. Their prices are low for the quality of the massage, and I've had nothing but a pleasant experience with the therapists I've used here.

5
★★★★★

Overall a great experience. I pulled my back a few years ago, and I went here to help in my continual pain relief- Massage Envy is always great. Their prices are low for the quality of the massage, and I've had nothing but a pleasant experience with the therapists I've used here.

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The manager of this facility is rude, patronizing, and disrespectful. I won't return to this establishment, despite my generally positive experiences with the massage therapists. I had purchased as a gift for my mother a package of 6 prepaid massages. I was very clear at the time of purchase that I didn't want a time-bound contract, as my mother did not live in the state, and was told that it was no problem. When presented the usual paperwork (and here is where I went wrong, in believing that the business would honor my agreement with them), I was told that I didn't need to sign any additional forms, and that all of the information about my purchase was in the computer. Cut to my last visit, where I was told that my mother's "6 month contract", the one I specifically did not purchase, had expired. When I asked the manager to verify with the employee who had sold me the contract that this was not what I had purchased, I was told it was "irrelevant" what I had actually purchased and that he had no intention of honoring the agreement. In total, my mother received only 2 of the purchased 6 massages. Given that, and other shady dealings, he did manage to bilk me out of about $250 dollars that day. I hope it was worth it to him, as I will never again give any of my money to his business. He showed absolutely no interest in retaining me as a client, despite the fact that I'd been a customer of this facility for over a year, receiving on average 2 massages a month. He was extremely rude, disrespectful, and patronizing. I've never seen a customer service situation handled so poorly. It wasn't even as if I were asking for something other than what I'd already paid for. Major thumbs down. My recommendation is that you seek services somewhere where the management actually values you as a client.

0
★☆☆☆☆

The manager of this facility is rude, patronizing, and disrespectful. I won't return to this establishment, despite my generally positive experiences with the massage therapists. I had purchased as a gift for my mother a package of 6 prepaid massages. I was very clear at the time of purchase that I didn't want a time-bound contract, as my mother did not live in the state, and was told that it was no problem. When presented the usual paperwork (and here is where I went wrong, in believing that the business would honor my agreement with them), I was told that I didn't need to sign any additional forms, and that all of the information about my purchase was in the computer. Cut to my last visit, where I was told that my mother's "6 month contract", the one I specifically did not purchase, had expired. When I asked the manager to verify with the employee who had sold me the contract that this was not what I had purchased, I was told it was "irrelevant" what I had actually purchased and that he had no intention of honoring the agreement. In total, my mother received only 2 of the purchased 6 massages. Given that, and other shady dealings, he did manage to bilk me out of about $250 dollars that day. I hope it was worth it to him, as I will never again give any of my money to his business. He showed absolutely no interest in retaining me as a client, despite the fact that I'd been a customer of this facility for over a year, receiving on average 2 massages a month. He was extremely rude, disrespectful, and patronizing. I've never seen a customer service situation handled so poorly. It wasn't even as if I were asking for something other than what I'd already paid for. Major thumbs down. My recommendation is that you seek services somewhere where the management actually values you as a client.

Message from Massage Envy - Roswell West

More about Massage Envy - Roswell West

Massage therapy helps you relax, re-align and rejuvenate. There are many positive aspects to receiving massage therapy on an ongoing basis, and with the busy lives we lead, we can all benefit from a little stress-management.

 

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