United Parcel SVC

★★★☆☆
  • 1 Black Meadow Rd

    Chester, NY 10918

    Map & Directions
  • 845-469-2221

Transportation & Storage

Transportation & Storage
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I will never use UPS again. The US post office has much better customer service. I left a large note on my door that said I refused a package that was to be delivered to my address. The UPS Driver put the package on my porch anyway. I brought it to the UPS store in Middletown and was told that they don't take "refused" packages there and that I would have to flag down a truck ( like I would watch the traffic on my street to flag down a truck) or call 1-800 - pickups. I called them and arranged for them to pick up the package the next day. It has now been 6 days and I called Chester twice to have them pick up the package and they still haven't come. I called again on Saturday and now no one answers the phone. The post office would take the package back immediately and not give me this run around. UPS has just lost a customer and I will be telling many people about their unsatisfactory customer service!

1
★☆☆☆☆

I will never use UPS again. The US post office has much better customer service. I left a large note on my door that said I refused a package that was to be delivered to my address. The UPS Driver put the package on my porch anyway. I brought it to the UPS store in Middletown and was told that they don't take "refused" packages there and that I would have to flag down a truck ( like I would watch the traffic on my street to flag down a truck) or call 1-800 - pickups. I called them and arranged for them to pick up the package the next day. It has now been 6 days and I called Chester twice to have them pick up the package and they still haven't come. I called again on Saturday and now no one answers the phone. The post office would take the package back immediately and not give me this run around. UPS has just lost a customer and I will be telling many people about their unsatisfactory customer service!

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I called UPS customer sevice at chester NYspoke with a guy by the name of Anonthy. He was very helpful he went above and beyond.I will be using UPS again.

5
★★★★★

I called UPS customer sevice at chester NYspoke with a guy by the name of Anonthy. He was very helpful he went above and beyond.I will be using UPS again.

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what a wonderful world tha we are living in this is the day that the lord had made let us be glad and rejoice in it

4
★★★★☆

what a wonderful world tha we are living in this is the day that the lord had made let us be glad and rejoice in it

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I feel that UPS can not be depend on to deliver when needed. I am still waiting for a package which was shipped on 12/17/09, tracking #1ZW440490335927683. According to UPS internet Tracking Detail my package could not be delivered on 1/21/09 due to EMERGENCY CONDITIONS BEYOND UPS CONTROL. There were no weather conditions or reason for this package not to be delivered. Here it is 12/22/09 at 5:40 pm and still there is no other indication that the package will be delivered. The UPS 800 # just indicates that package cannot be delivered and there is no other option to get further information. The local number for Chester, NY (845-469-9973) rings and no one answers. This is very frustrating and UPS does not give customers any options to speak to an individual. In my opinion very undependable. I know it's the holidays, but UPS should be prepared for this hectic season. Shame on you, UPS.

Elizabeth Colon
Chester, NY 10918
845-469-8503

1
★☆☆☆☆

I feel that UPS can not be depend on to deliver when needed. I am still waiting for a package which was shipped on 12/17/09, tracking #1ZW440490335927683. According to UPS internet Tracking Detail my package could not be delivered on 1/21/09 due to EMERGENCY CONDITIONS BEYOND UPS CONTROL. There were no weather conditions or reason for this package not to be delivered. Here it is 12/22/09 at 5:40 pm and still there is no other indication that the package will be delivered. The UPS 800 # just indicates that package cannot be delivered and there is no other option to get further information. The local number for Chester, NY (845-469-9973) rings and no one answers. This is very frustrating and UPS does not give customers any options to speak to an individual. In my opinion very undependable. I know it's the holidays, but UPS should be prepared for this hectic season. Shame on you, UPS.

Elizabeth Colon
Chester, NY 10918
845-469-8503

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