John Helmer Haberdasher

★★★★☆
  • 969 SW Broadway

    Portland, OR 97205

    Map & Directions
  • 503-223-4976

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While staying at the Heathman, my husband and I decided to stop in to see this extensively stocked hat shop. While there, I was impressed with the lovely service. I regret I did not catch the saleswoman's name to mention in my review,

3
★★★★★

While staying at the Heathman, my husband and I decided to stop in to see this extensively stocked hat shop. While there, I was impressed with the lovely service. I regret I did not catch the saleswoman's name to mention in my review,

.

The place is a haberdasher - and lord do they have a lot of nice hats. I've yet to buy a hat there - someday I will, though. I wouldn't trust anyone else to help me choose the right hat. I love to visit this store on my lunch hour and just recently bought a nice car coat there. I've been going on and off for more than twenty years - it was THE place to pick up a tweed jacket then and it still is now. If you're looking for men's dress items and especially accessories of any sort, this place should be on your must-visit list. They are like the Wink's Hardware of men's clothing (my highest compliment :-).

4
★★★★☆

The place is a haberdasher - and lord do they have a lot of nice hats. I've yet to buy a hat there - someday I will, though. I wouldn't trust anyone else to help me choose the right hat. I love to visit this store on my lunch hour and just recently bought a nice car coat there. I've been going on and off for more than twenty years - it was THE place to pick up a tweed jacket then and it still is now. If you're looking for men's dress items and especially accessories of any sort, this place should be on your must-visit list. They are like the Wink's Hardware of men's clothing (my highest compliment :-).

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It's a very nice store with quality products. Haberdashery is a rare industry nowadays, although apparently a reviving one.
I've gone to John Helmer's for several years with a friend who wears hats and the other types of clothes sold there. Everytime he goes there he spends several hundred dollars on their products.
Thus, it's rather disconcerting to have a bill for more than $300.00 and to be told by the barely attentive salesclerk, Dan, who distractedly waited on the customer that there's no "public restroom" available for his use; and that he should cross the street and use the restroom at the Heathman Hotel. Adding that so far they [the Heathman Hotel] haven't complained.

In the first place, the customer should not be regarded as the "public." He didn't drop in off the street just to use the restroom. He spent over $300.00 in the store! And, what nerve to pawn off your customers to a another business's restroom!

The products warrent a 5 star rating. The service warrents two and a half stars, just barely above "below average," or 3 stars, which is average for Portland which, generally and regularly, is below average in the service to customers.

To further diminish our impression of this business: my friend has a condition that can cause temporary crippling, disabling him from walking effectively. This problem kicked in just as we were exiting the store. The look on the faces of the woman and long time employee, who may be a store manager, and the distracted sales clerk, was obviously one of concern, but not for the customer, but rather for themselves. A look which conveyed the thought, "Oh hell! I hope he isn't going to become a problem for us."

So, however desirable the products, we will diligently seek them out elsewhere in the future, or do without rather than support a business of such callous regard for the customer.

0
★☆☆☆☆

It's a very nice store with quality products. Haberdashery is a rare industry nowadays, although apparently a reviving one.
I've gone to John Helmer's for several years with a friend who wears hats and the other types of clothes sold there. Everytime he goes there he spends several hundred dollars on their products.
Thus, it's rather disconcerting to have a bill for more than $300.00 and to be told by the barely attentive salesclerk, Dan, who distractedly waited on the customer that there's no "public restroom" available for his use; and that he should cross the street and use the restroom at the Heathman Hotel. Adding that so far they [the Heathman Hotel] haven't complained.

In the first place, the customer should not be regarded as the "public." He didn't drop in off the street just to use the restroom. He spent over $300.00 in the store! And, what nerve to pawn off your customers to a another business's restroom!

The products warrent a 5 star rating. The service warrents two and a half stars, just barely above "below average," or 3 stars, which is average for Portland which, generally and regularly, is below average in the service to customers.

To further diminish our impression of this business: my friend has a condition that can cause temporary crippling, disabling him from walking effectively. This problem kicked in just as we were exiting the store. The look on the faces of the woman and long time employee, who may be a store manager, and the distracted sales clerk, was obviously one of concern, but not for the customer, but rather for themselves. A look which conveyed the thought, "Oh hell! I hope he isn't going to become a problem for us."

So, however desirable the products, we will diligently seek them out elsewhere in the future, or do without rather than support a business of such callous regard for the customer.

Pros: convenient location; good selection of products

Cons: No restroom use for customers;some salespersonnel callous or indifferent; one good sales clerk;

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Great service, nice work. John was very helpful in making selections.

2
★★★★★

Great service, nice work. John was very helpful in making selections.

Editorial from

The Scene
Whether it's a cap, beret or dress hat, John Helmer's hat selection is one of the largest in the Northwest. Most of the selection is fairly conservative, but if you ask nicely, the staff will show you the novelty…

 

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