Willamette Dental Group - Portland - Stark Specialty

★★☆☆☆
  • 405 SE 133rd Street

    Portland, OR 97233

    Map & Directions
  • 855-433-6825

About Willamette Dental Group - Portland - Stark Specialty

Categories
  • Dentists
Hours
M-F 7am-6pm, Sa 7am-4pm, Su Closed (Hours listed (PST) are for our Appointment Center)
Phones
  • Fax (503-952-2200)
  • Toll Free (855-433-6825)
Year Established
  • 1970
Specialties
  • Dentists

Health & Medical

Health & Medical
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2.0 2
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Had two teeth repaired. One didn't cause any pain but decided to have cavity fixed since I had the insurance. It was filled last spring and I've had pain since then. The other tooth I had repaired still caused me pain as well but it turned out the decay wasn't fully removed. They filled the tooth with decay still there. They couldn't tell me why my teeth were hurting after the fillings so I went to another dentist not covered by my insurance who was able to see the problem and fixed it.
My major issue though is that I was scheduled for a cleaning. 10 mins before my appointment, I was called by my babysitter that my 2 yr old was breaking out in hives and having shortness of breath. I had to rush to the ER to meet her so that I could authorize him to be seen but called my oldest son (age 22) to call Willamette Dental in Lincoln City and tell them what was happening and that I would be about 10 mins late. They told him the appt had to be cancelled so he did and then called me. I started getting a bill. When I called the office about the bill, she was very rude stating I had to pay it and that each month they would charge $10. I can see if I failed to show up, etc but this was an emergency and they were told that and they were the ones that refused to kept the appt. which I learned wouldn't matter because they would have refused to see me late anyways. This is a poor way to treat customers. It shows they only care about money. She ask what I was going to do and I stated I was going to have to cancel my insurance then she tells me I still have to pay the money owed and that she's willing to take a credit card.
In seeing the other complaints, if you care about being treated properly--both medically and financially--go to another dentist and choice another insurance policy. It's not worth the grief they will give you.

0
★☆☆☆☆

Had two teeth repaired. One didn't cause any pain but decided to have cavity fixed since I had the insurance. It was filled last spring and I've had pain since then. The other tooth I had repaired still caused me pain as well but it turned out the decay wasn't fully removed. They filled the tooth with decay still there. They couldn't tell me why my teeth were hurting after the fillings so I went to another dentist not covered by my insurance who was able to see the problem and fixed it.
My major issue though is that I was scheduled for a cleaning. 10 mins before my appointment, I was called by my babysitter that my 2 yr old was breaking out in hives and having shortness of breath. I had to rush to the ER to meet her so that I could authorize him to be seen but called my oldest son (age 22) to call Willamette Dental in Lincoln City and tell them what was happening and that I would be about 10 mins late. They told him the appt had to be cancelled so he did and then called me. I started getting a bill. When I called the office about the bill, she was very rude stating I had to pay it and that each month they would charge $10. I can see if I failed to show up, etc but this was an emergency and they were told that and they were the ones that refused to kept the appt. which I learned wouldn't matter because they would have refused to see me late anyways. This is a poor way to treat customers. It shows they only care about money. She ask what I was going to do and I stated I was going to have to cancel my insurance then she tells me I still have to pay the money owed and that she's willing to take a credit card.
In seeing the other complaints, if you care about being treated properly--both medically and financially--go to another dentist and choice another insurance policy. It's not worth the grief they will give you.

Pros: zero

Cons: The worst customer service and poor dentist care.

.

My kids and I go to the Willamette Dental in Hillsboro and Jonny is our dentist. We had to switch recently to this new dentist and I was so not looking forward to leaving the chidren's dentist we'd had since they were 3, but our insurance dictates where we go, and we've been very happy with their service. The receptionists are friendly and professional, and Jonny is funny, smart and I always learn something from him. The only issue I have is that they get fully booked so quickly! I had to wait a month and half for our appointment.

3
★★★☆☆

My kids and I go to the Willamette Dental in Hillsboro and Jonny is our dentist. We had to switch recently to this new dentist and I was so not looking forward to leaving the chidren's dentist we'd had since they were 3, but our insurance dictates where we go, and we've been very happy with their service. The receptionists are friendly and professional, and Jonny is funny, smart and I always learn something from him. The only issue I have is that they get fully booked so quickly! I had to wait a month and half for our appointment.

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Message from Willamette Dental Group - Portland - Stark Specialty

Right next to our Stark office, our Stark Specialty office is approximately two miles East of the I 205 Freeway (near Mall 205). Located on 133rd Avenue, right off SE Stark St. We’re right by the Tri Met bus #20 and located close to the Max 122nd station and South of the Glendoveer Golf Course. Here, we practice evidence-based dentistry and we believe that proper care doesn’t mean invasive treatment. Our office is a family-friendly environment where we emphasize honesty and integrity. As pioneers in preventive care since 1970, all of our offices offer proactive dental care.



Hours listed (PST) are for our Appointment Center.



Office hours can vary week to week but most offices have appointments available Monday through Friday from 7am to 6pm with rotating Saturday appointments available as well.



Certified translation services, including auxiliary aides and services for members with disabilities, are available at no cost in all languages and American Sign Language upon request.

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