Dhl Home Svc

★☆☆☆☆
Great Service, Friendly people, We do what's right for you!

Transportation & Storage

Transportation & Storage
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Talk about being screwed over, do not use this contractor he is completely unreliable. I feel cheated to be honest, and will most likely be taking him to court over his horrible install and lack of communication. He botched the installation and never came out to fix it even after repeated phone calls and messages. Cost me quite a bit of money to have another contractor come out and fix the sloppy job done by this guy.. DO NOT USE, TRUST ME.. you don't want to end up writing reviews to help others out too, do you??

1
★☆☆☆☆

Talk about being screwed over, do not use this contractor he is completely unreliable. I feel cheated to be honest, and will most likely be taking him to court over his horrible install and lack of communication. He botched the installation and never came out to fix it even after repeated phone calls and messages. Cost me quite a bit of money to have another contractor come out and fix the sloppy job done by this guy.. DO NOT USE, TRUST ME.. you don't want to end up writing reviews to help others out too, do you??

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Please check with the Better Business bureau before contracting with this company. They have a C+ rating and many complaints.

DHL was quite prompt and attentive while providing a quote for the service. We had a have a new HVAC system installed. This is when the problems started. First, the thermostat was a different size than our previous one, revealing ugly wallpaper beneath. The installation tech hid this during the final walkthrough by placing the manual to cover the defect. Then, 2 days after installation, the system stopped working. The tech came out the next morning and replaced a fuse, which solved the problem for about 8 hours. This was Friday night. Although we were promised service Saturday morning, the service never arrived and there 0 communication. After 24 hours of no service in the cold, we were forced to bring in a separate repair service and DHL did not reimburse us for our costs and has indicated a 'termination to our business arrangement', breaching our contract which entitles us to a 10 year service warranty.

0
★☆☆☆☆

Please check with the Better Business bureau before contracting with this company. They have a C+ rating and many complaints.

DHL was quite prompt and attentive while providing a quote for the service. We had a have a new HVAC system installed. This is when the problems started. First, the thermostat was a different size than our previous one, revealing ugly wallpaper beneath. The installation tech hid this during the final walkthrough by placing the manual to cover the defect. Then, 2 days after installation, the system stopped working. The tech came out the next morning and replaced a fuse, which solved the problem for about 8 hours. This was Friday night. Although we were promised service Saturday morning, the service never arrived and there 0 communication. After 24 hours of no service in the cold, we were forced to bring in a separate repair service and DHL did not reimburse us for our costs and has indicated a 'termination to our business arrangement', breaching our contract which entitles us to a 10 year service warranty.

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