Pep Boys

★☆☆☆☆
  • 2726 Candler Rd

    Decatur, GA 30034

    Map & Directions
  • 404-243-2020

Automotive

Automotive
More choices in Decatur:
Resultset_next

Lynn Layton Ford Inc

3300 Highway 31 S Decatur, AL

Resultset_next

Billy's Liberty 2000 Inc

1124 4th Ave SE Decatur, AL

1.0 1
Hi! Sign in to let us know how Pep Boys was?
Write a Review
.

After waiting almost 3 and 1/2 hours to get my tires changed (I told the wait would be an hour and a half max) I was told my car was ready. During the wait I was never given an update to why it was taking so long and when I asked was not given an answer. When I paid-- the cashier ran in the transaction wrong resulting in another 25 minute wait while he figured out how to void and then re-enter the entire order.

When I went out to check my tires I noticed I had only 3 of the four tires I bought on my car. The 4th tire was an entirely different brand. I asked to speak with the manager and he would not come out of the garage. I had to go talk to the store manager to voice my complaints. After all of this I never got an apology from the service manager. I have never had worse customer service anywhere.

0
★☆☆☆☆

After waiting almost 3 and 1/2 hours to get my tires changed (I told the wait would be an hour and a half max) I was told my car was ready. During the wait I was never given an update to why it was taking so long and when I asked was not given an answer. When I paid-- the cashier ran in the transaction wrong resulting in another 25 minute wait while he figured out how to void and then re-enter the entire order.

When I went out to check my tires I noticed I had only 3 of the four tires I bought on my car. The 4th tire was an entirely different brand. I asked to speak with the manager and he would not come out of the garage. I had to go talk to the store manager to voice my complaints. After all of this I never got an apology from the service manager. I have never had worse customer service anywhere.

Pros: specials

Cons: Staff, Manager, SLOW

 

Wait, you're the expert.

If you've been to or used Pep Boys, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review