Bridals By Lori

★★★★☆
Huge selection, outstanding service & competitive pricing - you'll be glad you stopped by!
  • 6021 Sandy Springs Cir

    Sandy Springs, GA 30328

    Map & Directions
  • 404-252-8767

About Bridals By Lori

Hours
Sun 1pm-5pm, Mon-Tue 10am-8pm, Thu 10am-8pm, Fri-Sat 10am-6pm

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AWFUL, AWFUL, AWFUL!\r\n\r\nBridals by Lori has the absolute worst customer service I have ever been an unfortunate witness to!\r\n\r\nI ordered a bridesmaid dress from them back in January that was expected to arrive sometime in March/April. I never recieved a call, email, or anything from them when they did arrive and the only reason I found out they were in was because the bride asked me if I had gotten my dress yet. Additionally, I was originally planning on picking up my dress the weekend of the bachelorette party in Atlanta (I live in New Jersey), but plans changed and I needed to change my order to have it shipped. After a week of calling the shop (I did not call on weekends as their website expressly states NOT TO CALL ON WEEKENDS, THEY WON'T PICK UP. Ridiculous. Hire a person to answer the phones...) with no one answering and leaving messages, no one has contacted me either on the phone or via email.\r\n\r\nI personally got married last December and bought my dress at one of the big box bridal designer's stores and recieved far better customer service than at this ""high-end"" bridal boutique. You're paying a premium price for their products and should recieve exceptional customer service, but this is not the case at Bridals by Lori.\r\n\r\nIf you are a bride, think twice about getting your wedding or birdesmaids dresses here. Their utter lack of communication and customer service is, quite frankly, embarassing. They are more than willing to take your money, but once that is done, they could care less about their customers. You'd be better off shopping somewhere else...\r\n\r\n

0
★☆☆☆☆

AWFUL, AWFUL, AWFUL!\r\n\r\nBridals by Lori has the absolute worst customer service I have ever been an unfortunate witness to!\r\n\r\nI ordered a bridesmaid dress from them back in January that was expected to arrive sometime in March/April. I never recieved a call, email, or anything from them when they did arrive and the only reason I found out they were in was because the bride asked me if I had gotten my dress yet. Additionally, I was originally planning on picking up my dress the weekend of the bachelorette party in Atlanta (I live in New Jersey), but plans changed and I needed to change my order to have it shipped. After a week of calling the shop (I did not call on weekends as their website expressly states NOT TO CALL ON WEEKENDS, THEY WON'T PICK UP. Ridiculous. Hire a person to answer the phones...) with no one answering and leaving messages, no one has contacted me either on the phone or via email.\r\n\r\nI personally got married last December and bought my dress at one of the big box bridal designer's stores and recieved far better customer service than at this ""high-end"" bridal boutique. You're paying a premium price for their products and should recieve exceptional customer service, but this is not the case at Bridals by Lori.\r\n\r\nIf you are a bride, think twice about getting your wedding or birdesmaids dresses here. Their utter lack of communication and customer service is, quite frankly, embarassing. They are more than willing to take your money, but once that is done, they could care less about their customers. You'd be better off shopping somewhere else...\r\n\r\n

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By far the WORST vendor of my wedding, horrible service, horrible result ?? so disappointed.

I shopped for and ordered my dress well in advance of my wedding ?? 7 months ahead and somehow they couldn??t find the time to fit in enough fitting appointments. At least that was their excuse when the dress fit horribly. I had to pay a tailor at my destination wedding over $600 to try to fix to mess that their alterations department created.

Each time I went in for a fitting I told them I wasn??t happy, explained why and asked them to fix the problems (we aren??t talking nitpicky things ?? the straps should be the same length, the hem shouldn??t be so crooked that my ankle shows on one side and it hits the floor on the other side) and the manager would come up to me in a cloyingly sweet voice and coo that I looked so pretty and didn??t I just love it. In fact no, I wanted my dress to fit me, not to be 2 sizes too large and not to have the answer to any request I made be ??no?. I never heard why the answer was ??no? to any of my requests (the emergency tailor I went to certainly had no problems with my standard requests and was so horrified at how badly they butchered my dress.)

Steer clear of Bridals By Lori ?? ESPECIALLY their alterations department. Unless of course you like being told no and treated like you are one of the unimportant masses.

Oh, and beware ?? when you go to pick up your dress at the end, they make you sign a document saying you are happy with your dress and won??t give it to you if you don??t sign. Now THAT is service.

1
★☆☆☆☆

By far the WORST vendor of my wedding, horrible service, horrible result ?? so disappointed.

I shopped for and ordered my dress well in advance of my wedding ?? 7 months ahead and somehow they couldn??t find the time to fit in enough fitting appointments. At least that was their excuse when the dress fit horribly. I had to pay a tailor at my destination wedding over $600 to try to fix to mess that their alterations department created.

Each time I went in for a fitting I told them I wasn??t happy, explained why and asked them to fix the problems (we aren??t talking nitpicky things ?? the straps should be the same length, the hem shouldn??t be so crooked that my ankle shows on one side and it hits the floor on the other side) and the manager would come up to me in a cloyingly sweet voice and coo that I looked so pretty and didn??t I just love it. In fact no, I wanted my dress to fit me, not to be 2 sizes too large and not to have the answer to any request I made be ??no?. I never heard why the answer was ??no? to any of my requests (the emergency tailor I went to certainly had no problems with my standard requests and was so horrified at how badly they butchered my dress.)

Steer clear of Bridals By Lori ?? ESPECIALLY their alterations department. Unless of course you like being told no and treated like you are one of the unimportant masses.

Oh, and beware ?? when you go to pick up your dress at the end, they make you sign a document saying you are happy with your dress and won??t give it to you if you don??t sign. Now THAT is service.

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Incredible customer service. I felt like an absolute princess. Thanks so much! You are the best

2
★★★★★

Incredible customer service. I felt like an absolute princess. Thanks so much! You are the best

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Flo is great! From Mom Jana: Flo has helped us twice now - she is knowledgeable, able to pick on her own gowns which are flattering to body style and which my daughter loved. She is friendly, fun and extremely professional. She is a huge asset to Bridals by Lori.

2
★★★★★

Flo is great! From Mom Jana: Flo has helped us twice now - she is knowledgeable, able to pick on her own gowns which are flattering to body style and which my daughter loved. She is friendly, fun and extremely professional. She is a huge asset to Bridals by Lori.

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Everyone was so helpful and friendly. Thank you.

2
★★★★★

Everyone was so helpful and friendly. Thank you.

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Every employee I've talked to has been so helpful. From wedding dress shopping (Flo) to bridesmaid dresses (Stacie), I've had the most wonderful experience I could have imagined. Thank you!

2
★★★★★

Every employee I've talked to has been so helpful. From wedding dress shopping (Flo) to bridesmaid dresses (Stacie), I've had the most wonderful experience I could have imagined. Thank you!

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Had a wonderful experience!! Felt secure & happy. Everyone was wonderful, helpful & professional. Thank you!!

2
★★★★★

Had a wonderful experience!! Felt secure & happy. Everyone was wonderful, helpful & professional. Thank you!!

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Our experience could not have been better. Robin, is sweet and kind and took such good care of us. Brooke was patient and knowledgeable and was a lot of help finding the right dress. Robin, Brooke + Kate made this experience we wanted for our daughter.

2
★★★★★

Our experience could not have been better. Robin, is sweet and kind and took such good care of us. Brooke was patient and knowledgeable and was a lot of help finding the right dress. Robin, Brooke + Kate made this experience we wanted for our daughter.

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Recently bought a wedding gown, head piece and veil for my daughter. The dress and veil were shipped in without any issues but the head piece, that was special ordered, took almost 6 months to arrive from the vendor. When it did arrive, the head piece was wrong!\r\n\r\nWhen we called to express our concern we were questioned if indeed the piece was wrong. Then with less than two weeks to the wedding they wanted us to send the head piece back so they could verify it was wrong and then they would ship to the vendor to correct the mistake and trust that we would have the head piece in time for the wedding which is less than two weeks away. \r\nMy daughter was very upset over what she felt was inadequate customer service and concern from Kelly. When I called I felt the same way. And then to top it off when I told Robin that my daughter was having her wedding pictures the weekend before her wedding and she asked if she were wearing the headpiece in her pictures, I responded ""YES!"" She proceded to tell me I was being a smart alec. Great cutomer service there! If I were really being a smart alec I would have responded that a dumb question gets a smart alec answer. \r\nDo the owners know how they treat their clients after the sale?\r\n\r\nAgain, great service while we were in the store, not so great once they had our money and we needed them to resolve a mistake.

1
★★☆☆☆

Recently bought a wedding gown, head piece and veil for my daughter. The dress and veil were shipped in without any issues but the head piece, that was special ordered, took almost 6 months to arrive from the vendor. When it did arrive, the head piece was wrong!\r\n\r\nWhen we called to express our concern we were questioned if indeed the piece was wrong. Then with less than two weeks to the wedding they wanted us to send the head piece back so they could verify it was wrong and then they would ship to the vendor to correct the mistake and trust that we would have the head piece in time for the wedding which is less than two weeks away. \r\nMy daughter was very upset over what she felt was inadequate customer service and concern from Kelly. When I called I felt the same way. And then to top it off when I told Robin that my daughter was having her wedding pictures the weekend before her wedding and she asked if she were wearing the headpiece in her pictures, I responded ""YES!"" She proceded to tell me I was being a smart alec. Great cutomer service there! If I were really being a smart alec I would have responded that a dumb question gets a smart alec answer. \r\nDo the owners know how they treat their clients after the sale?\r\n\r\nAgain, great service while we were in the store, not so great once they had our money and we needed them to resolve a mistake.

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We are coming back soon for the second daughter and the third daughter.

2
★★★★★

We are coming back soon for the second daughter and the third daughter.

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I did not really know what I wanted, but Cassie listened very well & pulled the perfect dress. At no point did I feel any pressure. It was a great experience.

2
★★★★★

I did not really know what I wanted, but Cassie listened very well & pulled the perfect dress. At no point did I feel any pressure. It was a great experience.

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Everyone was wonderful and supportive and a pleasure to work with. Great experience.

2
★★★★★

Everyone was wonderful and supportive and a pleasure to work with. Great experience.

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Cindy was so helpful & caring. Robin was awesome.

2
★★★★★

Cindy was so helpful & caring. Robin was awesome.

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I had a great experience at Bridals by Lori. Although some of the staff seemed to have an attitude or weren't very polite, I'm thankful my bridal consultant was. She took her time with me, and gave me great suggestions. I wish Bridals by Lori would carry more fresh up and coming bridal designers that blow your mind in addition to list. I loved the layout at the store, very chic and calming. Plus it was nice that they had a runway to really appreciate the dress. I would definitely recommend BBL to all brides

2
★★★★☆

I had a great experience at Bridals by Lori. Although some of the staff seemed to have an attitude or weren't very polite, I'm thankful my bridal consultant was. She took her time with me, and gave me great suggestions. I wish Bridals by Lori would carry more fresh up and coming bridal designers that blow your mind in addition to list. I loved the layout at the store, very chic and calming. Plus it was nice that they had a runway to really appreciate the dress. I would definitely recommend BBL to all brides

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Cindy was wonderful, she recommended great veil, hair piece, & Jewelry ideas; didn't feel rushed at all; I got to try on my favorites multiple times in order to confirm my choice. Thanks!

2
★★★★★

Cindy was wonderful, she recommended great veil, hair piece, & Jewelry ideas; didn't feel rushed at all; I got to try on my favorites multiple times in order to confirm my choice. Thanks!

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Marta was extremely helpful & patient. Had a great experience. Thank you!

2
★★★★★

Marta was extremely helpful & patient. Had a great experience. Thank you!

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I loved everybody!!!

2
★★★★★

I loved everybody!!!

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Cindy was wonderful! She was very patient with me while I was having a hard time making the decision.

2
★★★★★

Cindy was wonderful! She was very patient with me while I was having a hard time making the decision.

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Cassie was wonderful to work with. Pleasurable visit! professional service was excellent.

2
★★★★★

Cassie was wonderful to work with. Pleasurable visit! professional service was excellent.

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Cindy + Robin have been more than helpful.

2
★★★★★

Cindy + Robin have been more than helpful.

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Cindy was so wonderful to me and made my time there magical. Thank you all so much!

2
★★★★★

Cindy was so wonderful to me and made my time there magical. Thank you all so much!

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Wonderful job at letting me try on several dresses narrowing my options down, and ultimately picking one out. So great to be able to use the web cam to show my family!

2
★★★★★

Wonderful job at letting me try on several dresses narrowing my options down, and ultimately picking one out. So great to be able to use the web cam to show my family!

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Cassie and the whole staff were extremely helpful and attentive to my wants and found me the perfect dress + got me and the girls in the dress. BIG THANK YOU ALL!!

2
★★★★★

Cassie and the whole staff were extremely helpful and attentive to my wants and found me the perfect dress + got me and the girls in the dress. BIG THANK YOU ALL!!

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Perfect! Could not have asked for a better experience! My consultant, Cassie, was very easy to relate to! Love my time!

2
★★★★★

Perfect! Could not have asked for a better experience! My consultant, Cassie, was very easy to relate to! Love my time!

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You were very friendly!!! Thank you.

2
★★★★★

You were very friendly!!! Thank you.

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Melissa & Flo were wonderful. Very thoughtful & efficient. Bought ""THE dress"" same day!

2
★★★★★

Melissa & Flo were wonderful. Very thoughtful & efficient. Bought ""THE dress"" same day!

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My experience was awesome! I couldn't have asked for a better dress experience. Cassey was phenomenal!

2
★★★★★

My experience was awesome! I couldn't have asked for a better dress experience. Cassey was phenomenal!

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Love, Love, Love - Melissa was amazing and I am so thrilled w/ my experience.

2
★★★★★

Love, Love, Love - Melissa was amazing and I am so thrilled w/ my experience.

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We really loved the entire experience. Brook was awesome & really listened. Lori was great also.

2
★★★★★

We really loved the entire experience. Brook was awesome & really listened. Lori was great also.

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I felt so comfortable and supported. It was a miracle I found something so perfect. I thought I would have a custom red dress. =) Thank you!! Robin.

2
★★★★★

I felt so comfortable and supported. It was a miracle I found something so perfect. I thought I would have a custom red dress. =) Thank you!! Robin.

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I could not have imagined my experience at Bridals by Lori to be any more wonderful! Flow, Monte and the rest of the staff were amazing in helping me pull my visions together into that one amazing dress. My family and I felt that their services were as special as the dress that I chose.

2
★★★★★

I could not have imagined my experience at Bridals by Lori to be any more wonderful! Flow, Monte and the rest of the staff were amazing in helping me pull my visions together into that one amazing dress. My family and I felt that their services were as special as the dress that I chose.

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The staff, especially Miss lean & Flow were so nice and helpful. They made the experience easy and fun. I love the dress and all the staff were wonderful.

2
★★★★★

The staff, especially Miss lean & Flow were so nice and helpful. They made the experience easy and fun. I love the dress and all the staff were wonderful.

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The service is fantastic. We loved working with Brook and Flori to purchase the perfect dress. We will definately recommend to everybody.

2
★★★★★

The service is fantastic. We loved working with Brook and Flori to purchase the perfect dress. We will definately recommend to everybody.

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I was very impressed with Marta's eye for what would fit me. Everyone made my experience fun and memorable!Everyone was so helpful and wonderful to work with! Thanks for making it easy!

2
★★★★★

I was very impressed with Marta's eye for what would fit me. Everyone made my experience fun and memorable!Everyone was so helpful and wonderful to work with! Thanks for making it easy!

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Lois was awesome and Betti was great! They were both very helpful and wonderful to work with. My family loved everyone who helped us and loved Flo's personality and hospitality!

2
★★★★★

Lois was awesome and Betti was great! They were both very helpful and wonderful to work with. My family loved everyone who helped us and loved Flo's personality and hospitality!

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Cindy was wonderful as was everyone else on your staff! She helped me find the dress of my dreams - I loved Flori too! Service was 5 stars!!

2
★★★★★

Cindy was wonderful as was everyone else on your staff! She helped me find the dress of my dreams - I loved Flori too! Service was 5 stars!!

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Cassie was so great! I had no idea what I wanted and she found the most perfect dress! Thank you!

2
★★★★★

Cassie was so great! I had no idea what I wanted and she found the most perfect dress! Thank you!

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I had the best experience today with Cindy and Lori. I found my dress. I will always remember this!

2
★★★★★

I had the best experience today with Cindy and Lori. I found my dress. I will always remember this!

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Everything was perfect!

2
★★★★★

Everything was perfect!

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Cindy + Monte are AWESOME!!! I was really indecisive, + they did a great job helping me make decisions... But at the same time they were both very patient + did not push anything. Cindy spent way longer with me than she was scheduled to, but she didn't make me feel bad about it. She stuck with me until I made the right decision!! Thank you!!! =) =) =) The rest of the staff was also very awesome and friendly!

2
★★★★★

Cindy + Monte are AWESOME!!! I was really indecisive, + they did a great job helping me make decisions... But at the same time they were both very patient + did not push anything. Cindy spent way longer with me than she was scheduled to, but she didn't make me feel bad about it. She stuck with me until I made the right decision!! Thank you!!! =) =) =) The rest of the staff was also very awesome and friendly!

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Melissa was very helpful and sweet she always asked what I thought and if I liked it and if not she would move right on. I liked that a lot. She really read who I was and could feel what I would like. She had great skill with fitting the right dress for me.

2
★★★★★

Melissa was very helpful and sweet she always asked what I thought and if I liked it and if not she would move right on. I liked that a lot. She really read who I was and could feel what I would like. She had great skill with fitting the right dress for me.

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Excellent service, thank you very much.

2
★★★★★

Excellent service, thank you very much.

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Wonderful experience! Cindy was wonderful + so helpful

2
★★★★★

Wonderful experience! Cindy was wonderful + so helpful

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Cassie - your patience was greatly appreciated and made my dilemma more bearable! You were sweet yet firm when helping me widdle down my choices! Thank you so much! The entire staff was super helpful - couldn't have asked for anything more!

2
★★★★★

Cassie - your patience was greatly appreciated and made my dilemma more bearable! You were sweet yet firm when helping me widdle down my choices! Thank you so much! The entire staff was super helpful - couldn't have asked for anything more!

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Cassie was very friendly. Could have been a little more. Knowledgeable about other dresses we did not initially pull to try on. However when Monte came to assist it changed the entire experience. Lori and Monte found my dress!

2
★★★★★

Cassie was very friendly. Could have been a little more. Knowledgeable about other dresses we did not initially pull to try on. However when Monte came to assist it changed the entire experience. Lori and Monte found my dress!

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Everyone was amazing - especially Cindy + Robin. We felt very welcome + special!

2
★★★★★

Everyone was amazing - especially Cindy + Robin. We felt very welcome + special!

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Grace was amazing! She took time to listen & was the one to recommend My Dress =) I am so thankful to her. She was patient, know exactly what I wanted and did an excellent job!! I feel connected to her, she is AMAZING!!!

2
★★★★★

Grace was amazing! She took time to listen & was the one to recommend My Dress =) I am so thankful to her. She was patient, know exactly what I wanted and did an excellent job!! I feel connected to her, she is AMAZING!!!

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The store is beautiful and Melissa and Lori were both wonderful to work with!

2
★★★★★

The store is beautiful and Melissa and Lori were both wonderful to work with!

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I loved it! Service by Flo and Robyn was great!

2
★★★★★

I loved it! Service by Flo and Robyn was great!

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Everyone was great! I felt very special!

2
★★★★★

Everyone was great! I felt very special!

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