Landeros Beamont Furniture Supper Store

★★★★★
  • 1482 E 2nd St

    Beaumont, CA 92223

    Map & Directions
  • 951-769-7040

About Landeros Beamont Furniture Supper Store

Hours
Mon - Sat, 10am - 9pm; Sun, 10am - 7pm

Home & Garden

Home & Garden
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I purchased a dresser and was told it would be there in 1-2 weeks. 1 1/2 months later I was told it finally arrived. I'm here to pick it up and they don't know where it is.

3
★★★★★

I purchased a dresser and was told it would be there in 1-2 weeks. 1 1/2 months later I was told it finally arrived. I'm here to pick it up and they don't know where it is.

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This store never has available furniture to buy the same day, I have gone a few times and when I find a bedroom set I like, it's not available. I tried to make my purchase local since I am new to the area, but it is impossible. I just

3
★★★★★

This store never has available furniture to buy the same day, I have gone a few times and when I find a bedroom set I like, it's not available. I tried to make my purchase local since I am new to the area, but it is impossible. I just

.

My 82 year old aunt purchased a wicker loveseat, rocker, chair, ottoman and a small end table from Landeros Furniture Superstore. With the help of one of their salesmen they found an attractive set in their catalog. She was promised that

3
★★★★★

My 82 year old aunt purchased a wicker loveseat, rocker, chair, ottoman and a small end table from Landeros Furniture Superstore. With the help of one of their salesmen they found an attractive set in their catalog. She was promised that

.

My 82 year old aunt purchased a wicker loveseat, rocker, chair, ottoman and a small end table from Landero??s Furniture Superstore. With the help of one of their salesmen they found an attractive set in their catalog. She was promised that it was sturdy (she has a bad back) and since the pictures were very nice, she went ahead and purchased it for $1,762.81.

The delivery was chaotic, with guys taking out the old furniture and bringing in the new furniture. Before the new furniture was set up one of the delivery men asked her to sign a delivery confirmation, and she did.

By the time she and her neighbor who was present during the delivery were able to see and check out the ??new? furniture, all delivery people were already gone. The furniture that was delivered to her was:

DAMAGED: There are wicker strands on the surface of the items that are completely broken, and some that are bent and breaking. It is also missing several screws that hold its parts together.

SCRAPED & CHIPPED: Entire large areas are completely chipped. It??s not even like something hit it and gave it a little chip, it is areas that are just chewed up.

DIRTY: There are thick layers of dust in all the nooks of the wicker, it is absolutely disgusting. This had to have been stored for at least 5 years, or, maybe they stored it for one month in a dust factories dust storage room.

It is 100% without doubt used furniture. It is NOT SUBTLE either. It is not like someone had a new-return and is trying to pass it off as new/unused. Without exaggerating, if you had to describe it, you would say that it is wicker furniture that was in a college Fraternity for 2 years in the 1980??s, stored in a dust factory till 2010 when my aunt finally bought this ??new? furniture. ?? That is not even an exaggeration. I wish I could post pictures here.

Well it took two months to finally reach a final resolution with Landeros. My aunt would be getting back her money in its original form (credit card) not store credit. She would have to pay the delivery fee and a restocking fee of 10%. I also had to agree to ??update ALL forums on the satisfactory agreement.?

So here it is, the final resolution was fair and agreeable by both parties.

However, while the final resolution was fair, getting there was hell. Had Landeros acted more promptly and professionally, they might have kept a customer and obtained a better rating.

Hopefully, this be a lesson learned, your customer service can make or break a business. If you want your business to do well, striving for a fair or satisfactory rating is no longer good enough. The best type of advertising is free and it comes from your customers the type of advertising you receive is controlled by you and your customer service.

3
★★★☆☆

My 82 year old aunt purchased a wicker loveseat, rocker, chair, ottoman and a small end table from Landero??s Furniture Superstore. With the help of one of their salesmen they found an attractive set in their catalog. She was promised that it was sturdy (she has a bad back) and since the pictures were very nice, she went ahead and purchased it for $1,762.81.

The delivery was chaotic, with guys taking out the old furniture and bringing in the new furniture. Before the new furniture was set up one of the delivery men asked her to sign a delivery confirmation, and she did.

By the time she and her neighbor who was present during the delivery were able to see and check out the ??new? furniture, all delivery people were already gone. The furniture that was delivered to her was:

DAMAGED: There are wicker strands on the surface of the items that are completely broken, and some that are bent and breaking. It is also missing several screws that hold its parts together.

SCRAPED & CHIPPED: Entire large areas are completely chipped. It??s not even like something hit it and gave it a little chip, it is areas that are just chewed up.

DIRTY: There are thick layers of dust in all the nooks of the wicker, it is absolutely disgusting. This had to have been stored for at least 5 years, or, maybe they stored it for one month in a dust factories dust storage room.

It is 100% without doubt used furniture. It is NOT SUBTLE either. It is not like someone had a new-return and is trying to pass it off as new/unused. Without exaggerating, if you had to describe it, you would say that it is wicker furniture that was in a college Fraternity for 2 years in the 1980??s, stored in a dust factory till 2010 when my aunt finally bought this ??new? furniture. ?? That is not even an exaggeration. I wish I could post pictures here.

Well it took two months to finally reach a final resolution with Landeros. My aunt would be getting back her money in its original form (credit card) not store credit. She would have to pay the delivery fee and a restocking fee of 10%. I also had to agree to ??update ALL forums on the satisfactory agreement.?

So here it is, the final resolution was fair and agreeable by both parties.

However, while the final resolution was fair, getting there was hell. Had Landeros acted more promptly and professionally, they might have kept a customer and obtained a better rating.

Hopefully, this be a lesson learned, your customer service can make or break a business. If you want your business to do well, striving for a fair or satisfactory rating is no longer good enough. The best type of advertising is free and it comes from your customers the type of advertising you receive is controlled by you and your customer service.

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