Brothers Plumbing & Heating

★★★★☆
Reliable service, 7 days a week!
  • 12249 Pennsylvania Street

    Thornton, CO 80241

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About Brothers Plumbing & Heating

Categories
Hours
Sun: 7:00 a.m.-8:00 p.m.;Mon: 7:00 a.m.-10:00 p.m.;Tue: 7:00 a.m.-10:00 p.m.;Wed: 7:00 a.m.-10:00 p.m.;Thu: 7:00 a.m.-10:00 p.m.;Fri: 7:00 a.m.-10:00 p.m.;Sat: 7:00 a.m.-8:00 p.m.;
4.1333 45
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We have used Brothers for 4 jobs costing > $4000 over recent years. Their staff are always courteous and seem knowledgeable, but we have now had two bad experiences in a row with ridiculous pricing. Last year it was > $500 to check our AC and vacuum a single piece. No parts and under an hour and a half of labor. They recommended replacing the entire AC and furnace for over $10k for a basic (not high efficiency) AC and furnace for our modest 1800 SF townhome. \r\n\r\nYesterday, had a fuse blow in the breaker box. Within an hour TOTAL (including paperwork, diagnosis, and repair) the technician identified that a single electrical outlet was the culprit and charged us $320 to replace it. The kicker is that this included $60 for materials and we supplied the single < $2 electrical outlet that was needed. The cost was not discussed until after the repair was made and the technician had to find something in the list that seemed reasonable (really, there is no fee schedule for replacing an outlet when you offer electrician services?). The best he could come up with was a vague ""standard repair"" charge. When my wife said the price was excessive, why did replacing a single electrical outlet not fall under ""minor repair"", he said it took a whole hour (according to my wife 40ish minutes at that point) so this did not fall under the ""minor repair"" description. He stated that he was doing us a favor and charging less than normal to help us out. When I got home and reviewed the statement, I immediately called and left a message for the service manager, but as of noon the next day they have not bothered to return my call, even to explain their ridiculous $60 material fee when we provided the one $2 part. My wife should never have signed and agreed to pay this without speaking with a service manager, but we are stuck now. However, we will not be using this company again, and I highly recommend you shop around for a better alternative.\r\n\r\nReview below is right...courteous price gouging indeed!

0
★☆☆☆☆

We have used Brothers for 4 jobs costing > $4000 over recent years. Their staff are always courteous and seem knowledgeable, but we have now had two bad experiences in a row with ridiculous pricing. Last year it was > $500 to check our AC and vacuum a single piece. No parts and under an hour and a half of labor. They recommended replacing the entire AC and furnace for over $10k for a basic (not high efficiency) AC and furnace for our modest 1800 SF townhome. \r\n\r\nYesterday, had a fuse blow in the breaker box. Within an hour TOTAL (including paperwork, diagnosis, and repair) the technician identified that a single electrical outlet was the culprit and charged us $320 to replace it. The kicker is that this included $60 for materials and we supplied the single < $2 electrical outlet that was needed. The cost was not discussed until after the repair was made and the technician had to find something in the list that seemed reasonable (really, there is no fee schedule for replacing an outlet when you offer electrician services?). The best he could come up with was a vague ""standard repair"" charge. When my wife said the price was excessive, why did replacing a single electrical outlet not fall under ""minor repair"", he said it took a whole hour (according to my wife 40ish minutes at that point) so this did not fall under the ""minor repair"" description. He stated that he was doing us a favor and charging less than normal to help us out. When I got home and reviewed the statement, I immediately called and left a message for the service manager, but as of noon the next day they have not bothered to return my call, even to explain their ridiculous $60 material fee when we provided the one $2 part. My wife should never have signed and agreed to pay this without speaking with a service manager, but we are stuck now. However, we will not be using this company again, and I highly recommend you shop around for a better alternative.\r\n\r\nReview below is right...courteous price gouging indeed!

.

I recently called Brother Plumbing and Heating to evaluate a furnace problem. They charged me a $79 diagnostic/ 'show up' fee. This in itself is not unreasonable, however just about any company will apply this fee to your bill if you decide to go ahead with the repairs. Not Brother. In fact since I told their guy I wasn't sure(because their estimate seemed quite high) and would let him know in a few days, he told me that if i did call them back for the repairs there would be ANOTHER $79 'show up' fee if I did decide to go ahead with the work(this on top of their high estimate). \n\nNot only did they recommend replacing of an unnecessary part, the technician also told me I might be better off getting a brand new furnace because my\n12 year old furnace might be near the end of it's life(!). Not only is this dishonest, it is downright sleazy. I will not patronize businesses that recommend unneeded repairs and use questionable practices(the excessive 'show up' fees) to pad their bottom lines. Fortunately I found another local company that did the repairs for a fair price and didn't charge me a diagnostic fee. If you need work like this always get a 2nd or 3rd estimate.

0
★☆☆☆☆

I recently called Brother Plumbing and Heating to evaluate a furnace problem. They charged me a $79 diagnostic/ 'show up' fee. This in itself is not unreasonable, however just about any company will apply this fee to your bill if you decide to go ahead with the repairs. Not Brother. In fact since I told their guy I wasn't sure(because their estimate seemed quite high) and would let him know in a few days, he told me that if i did call them back for the repairs there would be ANOTHER $79 'show up' fee if I did decide to go ahead with the work(this on top of their high estimate). \n\nNot only did they recommend replacing of an unnecessary part, the technician also told me I might be better off getting a brand new furnace because my\n12 year old furnace might be near the end of it's life(!). Not only is this dishonest, it is downright sleazy. I will not patronize businesses that recommend unneeded repairs and use questionable practices(the excessive 'show up' fees) to pad their bottom lines. Fortunately I found another local company that did the repairs for a fair price and didn't charge me a diagnostic fee. If you need work like this always get a 2nd or 3rd estimate.

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Fast, courteous tech wasn

2
★★★★★

Fast, courteous tech wasn

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I called Brothers Plumbing and Heating to look at my A/C. A Courteous Technition did come to my house and diagnose the problem. Then he sat me down and told me the cost to fix it. I was floored, he said it was going to cost me over $850.00 to fix my system, and another $350 to seal my system from future leaks. That just did not seem right to me so I said no thanks and paid my service fee and said goodbye. I looked around and found a company and told them what my problem was, they came out and fixed my A/C system, and said I did not need to seal my system, since it has been so long since my last service and it is normal for the Freon to leak out over time. ( If it leaked out over just a year or 2 then yes they would recomend a sealent). The total for them to fix my A/C $159.00. I couldn't beleave it. I understand big companys have overhead, but not $700 worth! To me this was just pure price gouging.

0
★☆☆☆☆

I called Brothers Plumbing and Heating to look at my A/C. A Courteous Technition did come to my house and diagnose the problem. Then he sat me down and told me the cost to fix it. I was floored, he said it was going to cost me over $850.00 to fix my system, and another $350 to seal my system from future leaks. That just did not seem right to me so I said no thanks and paid my service fee and said goodbye. I looked around and found a company and told them what my problem was, they came out and fixed my A/C system, and said I did not need to seal my system, since it has been so long since my last service and it is normal for the Freon to leak out over time. ( If it leaked out over just a year or 2 then yes they would recomend a sealent). The total for them to fix my A/C $159.00. I couldn't beleave it. I understand big companys have overhead, but not $700 worth! To me this was just pure price gouging.

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This is teh second time we have used Brothers and both times the technician was pleasant, courteous and knowledgable. Thank you.

2
★★★★☆

This is teh second time we have used Brothers and both times the technician was pleasant, courteous and knowledgable. Thank you.

.

Scott c. was extremely professional and did a fantastic job. When we do need Brothers services again, we will request Scott C.

2
★★★★★

Scott c. was extremely professional and did a fantastic job. When we do need Brothers services again, we will request Scott C.

.

Have used you at my rental for furnace issue. Service and personnel were great.

2
★★★★☆

Have used you at my rental for furnace issue. Service and personnel were great.

.

I was really impressed with timeliness, efficiency and the service provided- Thanks!\n

2
★★★★★

I was really impressed with timeliness, efficiency and the service provided- Thanks!\n

.

When we couldn't get our furnace going, we called Brothers to have a technician take a look. The technician was very friendly and punctual, and then cheerfully told me that our 6 year old furnace needed a new blower motor, which would cost us $757, plus a ""much needed"" cleaning that will cost $153 (that he so generously discounted from their regular cleaning cost of over $200). He ""couldn't believe how dirty our furnace is"" and ""guessed"" that it had never been cleaned (we just had it cleaned last fall).\r\n\r\nFortunately, we called on a different business to take a second look. The technician from the other business told us that our motor was fine. He installed a new capacitor (a $14 dollar part), which did the trick and told us that our furnace was only slightly dusty and did not need an immediate cleaning. He also said that the motor that Brothers quoted typically costs about $70. A customer service rep from Brothers called us the next day to inquire about how ""courteous"" their technician was. Cheerful, polished, on-time, yes... but I don't believe that robbing a family of over $900 is very courteous.

0
★☆☆☆☆

When we couldn't get our furnace going, we called Brothers to have a technician take a look. The technician was very friendly and punctual, and then cheerfully told me that our 6 year old furnace needed a new blower motor, which would cost us $757, plus a ""much needed"" cleaning that will cost $153 (that he so generously discounted from their regular cleaning cost of over $200). He ""couldn't believe how dirty our furnace is"" and ""guessed"" that it had never been cleaned (we just had it cleaned last fall).\r\n\r\nFortunately, we called on a different business to take a second look. The technician from the other business told us that our motor was fine. He installed a new capacitor (a $14 dollar part), which did the trick and told us that our furnace was only slightly dusty and did not need an immediate cleaning. He also said that the motor that Brothers quoted typically costs about $70. A customer service rep from Brothers called us the next day to inquire about how ""courteous"" their technician was. Cheerful, polished, on-time, yes... but I don't believe that robbing a family of over $900 is very courteous.

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James was professional, knowledgeable & honest. What a pleasant experience, even with plumbing problems involved! We will definitely refer Brothers!\n

2
★★★★★

James was professional, knowledgeable & honest. What a pleasant experience, even with plumbing problems involved! We will definitely refer Brothers!\n

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I am very pleased with the service provided by you. I really appreciate the quick turn around time and the manner in which you completed the work.\n

2
★★★★★

I am very pleased with the service provided by you. I really appreciate the quick turn around time and the manner in which you completed the work.\n

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Always professional and nice. Customer service goes a long way toward bringing my business back.\n

2
★★★★★

Always professional and nice. Customer service goes a long way toward bringing my business back.\n

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We requested service to have the roots scraped from our pipes. While their my wife asked to look at the pressure on the Water Heater. The plumber saw that the venting on the water heater was not to code. Then said he had to fix it and it would cost $465 dollars. He said to let him fix it or he would have to turn off the gas. And if my wife didn't allow him to then he would call the fire department to turn it off to the entire house. Reality of the matter is that he ""the plumber"" doesn't have authorization to turn off the gas. We as the customer have that say. The fire department said they wouldn't turn off the gas unless there was indication of an imminent explosion so they wouldn't have turned off the gas. The plumber was trying to railroad my wife into paying $465 dollars to replace the venting. I rushed home and stopped by home depot got the parts and installed the proper venting myself in about 30 minutes and it costs me all of about $18 dollars. I feel really bad for anyone this plumber and or company has railroaded into paying for something they were forced into with threats of turning off the gas in the cold weather we've been having. After all was said and done they over charged for the pipe scraping $300 when usually it costs about $175. They did have good customer service over the phone but don't let these guys rip you off!

0
★☆☆☆☆

We requested service to have the roots scraped from our pipes. While their my wife asked to look at the pressure on the Water Heater. The plumber saw that the venting on the water heater was not to code. Then said he had to fix it and it would cost $465 dollars. He said to let him fix it or he would have to turn off the gas. And if my wife didn't allow him to then he would call the fire department to turn it off to the entire house. Reality of the matter is that he ""the plumber"" doesn't have authorization to turn off the gas. We as the customer have that say. The fire department said they wouldn't turn off the gas unless there was indication of an imminent explosion so they wouldn't have turned off the gas. The plumber was trying to railroad my wife into paying $465 dollars to replace the venting. I rushed home and stopped by home depot got the parts and installed the proper venting myself in about 30 minutes and it costs me all of about $18 dollars. I feel really bad for anyone this plumber and or company has railroaded into paying for something they were forced into with threats of turning off the gas in the cold weather we've been having. After all was said and done they over charged for the pipe scraping $300 when usually it costs about $175. They did have good customer service over the phone but don't let these guys rip you off!

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The real test of customer service is how you?re treated when things don?t go exactly as planned. Your response was superior and demonstrates you?re a first class company.\n\n\n

2
★★★★★

The real test of customer service is how you?re treated when things don?t go exactly as planned. Your response was superior and demonstrates you?re a first class company.\n\n\n

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If I can get Corey?s home phone # I?ll hire him in a New York second\n\n\n\n

2
★★★★☆

If I can get Corey?s home phone # I?ll hire him in a New York second\n\n\n\n

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No value, but only because I was an idiot. I called and my H2O heater just needed relit, so he showed me where the igniter was.\n\n\n\n

2
★★★★★

No value, but only because I was an idiot. I called and my H2O heater just needed relit, so he showed me where the igniter was.\n\n\n\n

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Thank U guys for all of your great services. We are looking forward to call you guys for future services. Tx!!\r\n\r\n\r\n

2
★★★★★

Thank U guys for all of your great services. We are looking forward to call you guys for future services. Tx!!\r\n\r\n\r\n

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Very friendly and professional technician. Would highly recommend both Brother?s Plumbing and Sam the technician to others.\n\n\n\n

2
★★★★☆

Very friendly and professional technician. Would highly recommend both Brother?s Plumbing and Sam the technician to others.\n\n\n\n

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The crew was awesome and may have saved our lives. They found gas and carbon leaks in the house from old fumes and other problems, such as electrical in very hazard areas in the house. Keep up the good work.\n \nI just recommend this company to all our relatives and friends. Thank you for 100%, courtesy and caring.\n\n\n

2
★★★★★

The crew was awesome and may have saved our lives. They found gas and carbon leaks in the house from old fumes and other problems, such as electrical in very hazard areas in the house. Keep up the good work.\n \nI just recommend this company to all our relatives and friends. Thank you for 100%, courtesy and caring.\n\n\n

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Very friendly and easy to work with. Very informative, and made us feel comfortable with all the work done, and the decisions we had to make.\n

2
★★★★★

Very friendly and easy to work with. Very informative, and made us feel comfortable with all the work done, and the decisions we had to make.\n

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I like ?how may I make you smile.? And the way you really cared about my situation. Scott was super nice.

2
★★★★★

I like ?how may I make you smile.? And the way you really cared about my situation. Scott was super nice.

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Robert was kind and professional great attributes in a plumber\r\n

2
★★★★☆

Robert was kind and professional great attributes in a plumber\r\n

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Robert was great. He helped me with my list of plumbing issues and did such a wonderful job. I wish he could be my personal handy-man. Very smart and knowledgeable.

2
★★★★★

Robert was great. He helped me with my list of plumbing issues and did such a wonderful job. I wish he could be my personal handy-man. Very smart and knowledgeable.

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Robert and Jim were extremely helpful, informative and courteous. They took on a very messy job and completed it with no extra mess in our home. They kept us informed on every step of the process. Great job!

2
★★★★☆

Robert and Jim were extremely helpful, informative and courteous. They took on a very messy job and completed it with no extra mess in our home. They kept us informed on every step of the process. Great job!

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Love your company!

2
★★★★★

Love your company!

.

Scott was a perfect example of a professional and meticulous technician. He knew exactly where the problem was and fixed it without wasting anytime.

2
★★★★★

Scott was a perfect example of a professional and meticulous technician. He knew exactly where the problem was and fixed it without wasting anytime.

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Thank you for the great service. We will be calling only Brothers Plumbing and Heating from now on! You were great!\n\n

2
★★★★☆

Thank you for the great service. We will be calling only Brothers Plumbing and Heating from now on! You were great!\n\n

.

Unusual and great to get a person on the phone immediately, a tech out that day, and very knowledgeable installers for my new A/C the next day. So quiet and cool in here :)

2
★★★★★

Unusual and great to get a person on the phone immediately, a tech out that day, and very knowledgeable installers for my new A/C the next day. So quiet and cool in here :)

.

My air conditioning went out of commission on June 25th. I decided to call Brothers Plumbing & Heating since they have sent numerous advertisements via my mail box. They told me they couldn't come out until Monday since they were overbooked and told me that my service call would be approximately $70 for a technician to come out and check the unit out. The technician proceeded to tell me that I had an 'old', outdated a/c unit (My townhome is only 6 years old) That in order to get an 'old' part that he needed to act on it immediately since these particular units were not being made any more. He told me that the cost of repairing my a/c unit would be approximately $500. Basically I thought I had no choice but to get it serviced by this 'reputable' company. After getting the unit repaired the company said they would give me dimensions in all the air filters I needed for my home and would provide a list of the dimensions so I could purchase the correct filters for my home. They also told me that I could buy my air filters from them. Since they repaired my a/c unit I have not heard from Brothers Plumbing & Heating again. They never got me the dimensions of my air filters nor did they sell me any filters. I contacted another a/c company, B &B to see if I had been hoodwinked. Indeed I had been. I received a quote from them in the amount of $200 to replace the capacitor in my a/c unit. I was overcharged by $274. John - the service manager and the lady that answered the phone were extremely rude when I had asked for them to reimburse me for the difference since I believed that I was overcharged for the service rendered. This company certainly isn't interested in trying to be fair and took advantage of me as an individual who knows nothing about air conditioning units. To sell me using a 'fear' tactic that if I didn't act quickly enough - I may have had to purchase a 'new' a/c unit because capacitors for my unit were limited. I can't believe that your website is endorsing this particular company. Hopefully my stated 'problem' will help another consumer out there be a bit more careful about how Brothers Plumbing and Air Conditioning treats their clients.

0
★☆☆☆☆

My air conditioning went out of commission on June 25th. I decided to call Brothers Plumbing & Heating since they have sent numerous advertisements via my mail box. They told me they couldn't come out until Monday since they were overbooked and told me that my service call would be approximately $70 for a technician to come out and check the unit out. The technician proceeded to tell me that I had an 'old', outdated a/c unit (My townhome is only 6 years old) That in order to get an 'old' part that he needed to act on it immediately since these particular units were not being made any more. He told me that the cost of repairing my a/c unit would be approximately $500. Basically I thought I had no choice but to get it serviced by this 'reputable' company. After getting the unit repaired the company said they would give me dimensions in all the air filters I needed for my home and would provide a list of the dimensions so I could purchase the correct filters for my home. They also told me that I could buy my air filters from them. Since they repaired my a/c unit I have not heard from Brothers Plumbing & Heating again. They never got me the dimensions of my air filters nor did they sell me any filters. I contacted another a/c company, B &B to see if I had been hoodwinked. Indeed I had been. I received a quote from them in the amount of $200 to replace the capacitor in my a/c unit. I was overcharged by $274. John - the service manager and the lady that answered the phone were extremely rude when I had asked for them to reimburse me for the difference since I believed that I was overcharged for the service rendered. This company certainly isn't interested in trying to be fair and took advantage of me as an individual who knows nothing about air conditioning units. To sell me using a 'fear' tactic that if I didn't act quickly enough - I may have had to purchase a 'new' a/c unit because capacitors for my unit were limited. I can't believe that your website is endorsing this particular company. Hopefully my stated 'problem' will help another consumer out there be a bit more careful about how Brothers Plumbing and Air Conditioning treats their clients.

.

The technician went above and beyond call of duty!

2
★★★★★

The technician went above and beyond call of duty!

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Your company hires the most competent, respectful technicians. I?ve asked them all if they like working for Bros. Plumbing- they?ve all said they love it!

1
★★★☆☆

Your company hires the most competent, respectful technicians. I?ve asked them all if they like working for Bros. Plumbing- they?ve all said they love it!

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Our technician was very courteous and professional. He did a thorough inspection and quickly diagnosed the problem. We were extremely satisfied with the results.\n\n\n

2
★★★★★

Our technician was very courteous and professional. He did a thorough inspection and quickly diagnosed the problem. We were extremely satisfied with the results.\n\n\n

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Ken was very nice and neat. He cleaned and took all trash and used shoe covers. Did a very good job.

2
★★★★☆

Ken was very nice and neat. He cleaned and took all trash and used shoe covers. Did a very good job.

.

Wow! Incredible customer service and courteous technician!

2
★★★★☆

Wow! Incredible customer service and courteous technician!

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\nWhen the A/C is not working, tempers are under the surface and irritability is high, so what a pleasant surprise to actually have a pleasant experience with Dara.\n

2
★★★★★

\nWhen the A/C is not working, tempers are under the surface and irritability is high, so what a pleasant surprise to actually have a pleasant experience with Dara.\n

.

I came home after a long day at work, only to find that I had water leaking from my kitchen ceiling and pooling on my 100 year old wood floors! Needless to say, I was devastated. Brother?s was the only plumbing company I could find to come after hours without charging a mint. Charles the technician was speedy in his arrival and thank goodness for that! He thoroughly investigated the problem. Although he had to open my ceiling, he made as small of a hole as possible, which I greatly appreciated. Charles was super friendly! I can?t thank Brothers enough for making a terrible situation, a lot easier to deal with!

2
★★★★★

I came home after a long day at work, only to find that I had water leaking from my kitchen ceiling and pooling on my 100 year old wood floors! Needless to say, I was devastated. Brother?s was the only plumbing company I could find to come after hours without charging a mint. Charles the technician was speedy in his arrival and thank goodness for that! He thoroughly investigated the problem. Although he had to open my ceiling, he made as small of a hole as possible, which I greatly appreciated. Charles was super friendly! I can?t thank Brothers enough for making a terrible situation, a lot easier to deal with!

Pros: pricing reasonable!

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We were very pleased in the manner in which Mr. Scott addressed our problems and how courteous he was. We just moved here not long ago, but if anyone we meet we?ll sure give them Brother?s #.

2
★★★★★

We were very pleased in the manner in which Mr. Scott addressed our problems and how courteous he was. We just moved here not long ago, but if anyone we meet we?ll sure give them Brother?s #.

.

Your technicians did a great job!

2
★★★★☆

Your technicians did a great job!

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We have used you guys for 5 years now and every time we call you, from the moment someone picks up the phone to schedule our appointment, to the time that someone calls back to check on the work, we are treated with kindness and respect. We always know that we will not be taken advantage of and that every person who comes to our home will be qualified and will be nice and polite. My wife has been sick and she is in the hospital, which is where I am heading right now, but I wanted to take the time to tell you that you made a difficult time for us a little easier. You are so easy to work with and I appreciate that we have recommended you to at least 50-75 people in the last 5 years and we will continue to recommend you in the future. Thank you for all you do.

2
★★★★★

We have used you guys for 5 years now and every time we call you, from the moment someone picks up the phone to schedule our appointment, to the time that someone calls back to check on the work, we are treated with kindness and respect. We always know that we will not be taken advantage of and that every person who comes to our home will be qualified and will be nice and polite. My wife has been sick and she is in the hospital, which is where I am heading right now, but I wanted to take the time to tell you that you made a difficult time for us a little easier. You are so easy to work with and I appreciate that we have recommended you to at least 50-75 people in the last 5 years and we will continue to recommend you in the future. Thank you for all you do.

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I appreciated the fact that Jeff kept me informed about every repair he was doing. Very good customer service. Very professional.

2
★★★★☆

I appreciated the fact that Jeff kept me informed about every repair he was doing. Very good customer service. Very professional.

.

We felt Brothers listened well to us and our needs. Impressed by follow-up call and the fact that Joe was aware of our interest in tankless water heaters a fact I shared with the person handling our call- nice communication!

2
★★★★☆

We felt Brothers listened well to us and our needs. Impressed by follow-up call and the fact that Joe was aware of our interest in tankless water heaters a fact I shared with the person handling our call- nice communication!

.

Scott was awesome! He answered all of our questions and advised us on preventing our plumbing problem in the future.

2
★★★★★

Scott was awesome! He answered all of our questions and advised us on preventing our plumbing problem in the future.

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Great work. Very courteous and professional technician.

2
★★★★☆

Great work. Very courteous and professional technician.

.

People answering phone were great and very helpful, prompt service, Scott the technician was outstanding!

2
★★★★★

People answering phone were great and very helpful, prompt service, Scott the technician was outstanding!

Pros: Prompt Service

.

My heartfelt thanks for a job well done. I sincerely appreciated\nthe timely service, cleanliness and overall quality of work.?\n \nBest Regards,\n \nLisa D. Fix\n

2
★★★★★

My heartfelt thanks for a job well done. I sincerely appreciated\nthe timely service, cleanliness and overall quality of work.?\n \nBest Regards,\n \nLisa D. Fix\n

Pros: Great Fast Service

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