Gateway Veterinarian Clinic

★☆☆☆☆
  • 3225 W Main St

    St Charles, IL 60175

    Map & Directions
  • 630-377-6660

Unclassified

Unclassified
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In June 2014 I brought my cat here to be treated for a Urinary Block. The vet prescribed Royal Canin Urinary SO cat food to prevent another incident in the future.

I have since moved away from the Saint Charles area and more than an hour away from Gateway clinic, but I have continued to purchase the Urinary SO food from them when I was in the area.

This weekend I ran out and went to Petsmart to buy a bag and was told that I could not purchase it without approval from the vet. So we called Gateway from Petsmart and asked for approval. I was told that because my cat hasn't been seen by a gateway vet in more than a year they would not approve the purchase.

Fact is, my cat has not been seen by gateway veterinary clinic in more than 3 years (since the incident happened)... They have had absolutely no problem selling me the food directly for the last 3 years even though it was passed their "one year" rule. As soon as my business was about to go to another company they said "nope it has been too long." This is flat out criminal. Gateway Veterinary Clinic is a greedy business and will not receive my business or the business of my family and friends moving forward.

ADDITIONALLY... the first time I posted this review (yesterday) it was deleted and public comment was removed from their page. Disgusting.

1
★☆☆☆☆

In June 2014 I brought my cat here to be treated for a Urinary Block. The vet prescribed Royal Canin Urinary SO cat food to prevent another incident in the future.

I have since moved away from the Saint Charles area and more than an hour away from Gateway clinic, but I have continued to purchase the Urinary SO food from them when I was in the area.

This weekend I ran out and went to Petsmart to buy a bag and was told that I could not purchase it without approval from the vet. So we called Gateway from Petsmart and asked for approval. I was told that because my cat hasn't been seen by a gateway vet in more than a year they would not approve the purchase.

Fact is, my cat has not been seen by gateway veterinary clinic in more than 3 years (since the incident happened)... They have had absolutely no problem selling me the food directly for the last 3 years even though it was passed their "one year" rule. As soon as my business was about to go to another company they said "nope it has been too long." This is flat out criminal. Gateway Veterinary Clinic is a greedy business and will not receive my business or the business of my family and friends moving forward.

ADDITIONALLY... the first time I posted this review (yesterday) it was deleted and public comment was removed from their page. Disgusting.

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