Massage Envy - Coconut Creek

★☆☆☆☆
  • 4407 Lyons Rd., Suite 102 MM# 22512

    COCONUT CREEK, FL 33073

    Map & Directions
  • 954-688-7777

About Massage Envy - Coconut Creek

Categories
  • Spas
  • Massage
Hours
M-F 8am-10pm, Sa 8am-8pm, Su 10am-6pm
Emails
  • clinic0272@massageenvy.com

Personal Services

Personal Services
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Went to this place for a couples massage.. after the massage they try to sign you up to a membership. It's like $60 per month and then every massage after that is $39.99....anyway.....i didnt want to commit but the wife wanted to...so we signed her up and i supplied my card to pay for it. Well after a month or so with wife got pregnant and I knew she would never use it. After being charged $60 twice i called to cancel...i completed the form they faxed me and made sure they received it. I was charged 3 times on my card, the 3rd charge coming after it was already cancelled...I then find out they charged my wifes card too. Well my wifes card wasnt associated with this account. They snooped in their system and discovered that she hap purchased some massages as gifts....so massage envy decided to just charge that card.....3 times my wife and i have called waiting for the mgr to call... hasnt called...the peopel working their are very young and not too helpful. The girl on the phone with me had a very condescending attitude. They are making this into a huge mess. They are claiming my acct is cancelled but my wifes is not....ummm hello there was never two accounts... just one....and no matter what I told this girl, she couldnt comprehend what i was trying to explain. She was probably 20 yrs old and not a clue to speak of. the mgr is supposed to contact me/us tomorrow.....yeahhhhhh oooooook. we shalll see....

Please dont make the same mistake we made....they are independently owned and this one stinks if you have any issues...do yourself a favor and rub your own back or try somewhere different. I will never go back or to any other massage envy unless its to get my money back

1
★☆☆☆☆

Went to this place for a couples massage.. after the massage they try to sign you up to a membership. It's like $60 per month and then every massage after that is $39.99....anyway.....i didnt want to commit but the wife wanted to...so we signed her up and i supplied my card to pay for it. Well after a month or so with wife got pregnant and I knew she would never use it. After being charged $60 twice i called to cancel...i completed the form they faxed me and made sure they received it. I was charged 3 times on my card, the 3rd charge coming after it was already cancelled...I then find out they charged my wifes card too. Well my wifes card wasnt associated with this account. They snooped in their system and discovered that she hap purchased some massages as gifts....so massage envy decided to just charge that card.....3 times my wife and i have called waiting for the mgr to call... hasnt called...the peopel working their are very young and not too helpful. The girl on the phone with me had a very condescending attitude. They are making this into a huge mess. They are claiming my acct is cancelled but my wifes is not....ummm hello there was never two accounts... just one....and no matter what I told this girl, she couldnt comprehend what i was trying to explain. She was probably 20 yrs old and not a clue to speak of. the mgr is supposed to contact me/us tomorrow.....yeahhhhhh oooooook. we shalll see....

Please dont make the same mistake we made....they are independently owned and this one stinks if you have any issues...do yourself a favor and rub your own back or try somewhere different. I will never go back or to any other massage envy unless its to get my money back

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Message from Massage Envy - Coconut Creek

Come to your nearby Massage Envy and see why we are the world’s largest provider of massage therapy and the #1 Skin Care provider in the United States. Massage Envy provides massage, skin care and total body stretch services which are an integral part of total body wellness and a healthy lifestyle. Schedule an appointment today and start embracing a better lifestyle.

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