Grand Valley Dental

★★★☆☆

About Grand Valley Dental

Hours
Mon 8:00 AM-3:00 PM,Tue-Thu 8:00 AM-5:00 PM,Fri 8:00 AM-2:00 PM,Sat-Sun Closed

Health & Medical

Health & Medical
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Hoekwater Family Dentistry

2024 Health Dr Sw # A Wyoming, IA

2.5833 12
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Grand Valley Dental Care has been the worst service I have ever had. Not just in a dentist office, but ever. I have never been treated and talked to so poorly. The only person that spoke to me in a kind matter was the dentist herself...and

3
★★★★★

Grand Valley Dental Care has been the worst service I have ever had. Not just in a dentist office, but ever. I have never been treated and talked to so poorly. The only person that spoke to me in a kind matter was the dentist herself...and

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Very friendly, and sincere. I felt comfortable and didnt have this fear while i was on the chair, as usual, the doctor and the assistant are very kind and were very patient with me. they've also renovated the place and it looks very nice

2
★★★★★

Very friendly, and sincere. I felt comfortable and didnt have this fear while i was on the chair, as usual, the doctor and the assistant are very kind and were very patient with me. they've also renovated the place and it looks very nice

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The staff, especially the hygienists and the dentist is friendly, but I find the office has very outdated equipment and practices. One filling took me 1 hour - I have tmj - nothing was put into my mouth to help me keep my mouth open. My jaw was going into spasms from having to hold my mouth open for so long. Another dentist told me this was terrible for my tmj. I should have been given a wedge and their tools should have been much sharper. Also, the dentist is only able to do front crowns. Huh? I don't think I'll go back for my crown. There is a reason why this office serves lots of medicaid patients. They can't get enough other patients. Sorry to say it, but it's true.

0
★☆☆☆☆

The staff, especially the hygienists and the dentist is friendly, but I find the office has very outdated equipment and practices. One filling took me 1 hour - I have tmj - nothing was put into my mouth to help me keep my mouth open. My jaw was going into spasms from having to hold my mouth open for so long. Another dentist told me this was terrible for my tmj. I should have been given a wedge and their tools should have been much sharper. Also, the dentist is only able to do front crowns. Huh? I don't think I'll go back for my crown. There is a reason why this office serves lots of medicaid patients. They can't get enough other patients. Sorry to say it, but it's true.

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I go there myself and I take my mother.
They always accommodate us. In fact they repaired my mom's dentures three times for free and they refused payment even after I offered the third time it broke.

2
★★★★★

I go there myself and I take my mother.
They always accommodate us. In fact they repaired my mom's dentures three times for free and they refused payment even after I offered the third time it broke.

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It took me a month to straighten out what they screwed up with the insurance company. It didn't help that the person doing the insurance claims was only in the office two days a week and the days changed each week. We vowed to never go back ther again. Six months later my wife gets a call to confirm her appt on Valentines day. We had never set one up, so we called and canceled. A week later we receive a notice in the mail from our insurance company of the same check up my wife had back in August of 2010 with changes the office had just made reducing the amount the insurance company is paying again. Lets put it this way, my exam- $20.00 - my wifes with the same coverage- $160.00. Don't trust them to do their job.

0
★☆☆☆☆

It took me a month to straighten out what they screwed up with the insurance company. It didn't help that the person doing the insurance claims was only in the office two days a week and the days changed each week. We vowed to never go back ther again. Six months later my wife gets a call to confirm her appt on Valentines day. We had never set one up, so we called and canceled. A week later we receive a notice in the mail from our insurance company of the same check up my wife had back in August of 2010 with changes the office had just made reducing the amount the insurance company is paying again. Lets put it this way, my exam- $20.00 - my wifes with the same coverage- $160.00. Don't trust them to do their job.

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This place is not customer friendly. But we would be patient with that if we received good treatment. We went to the orthodontist? to get braces for my son and it always seemed we were an inconvenience. Further, we had nothing to show for the money we gave them. We paid $800.00 for the upper braces to be put in, and they started off with a tongue training device that broke twice. Since the broken wire was still in our son's mouth, we thought that it would help if we could be seen sooner rather than later since it was a discomfort. But they had no intention of treating us or anyone like we had an emergency. It felt more like a D.M.V. office, or if we were applying for unemployment. When we decided to switch othordontists they pocketed 300.00 0f the 800.00 without an explanation of what we were actually being billed for, so we have nothing to show after paying 350.00 for films, and 300.00 for I don't know what. I don't recommend either of the two offices, Baldwin or Division. In fact I found that it is interesting that a lot of their orthodontist patients in up transferring to the office next door. So will we.

0
★☆☆☆☆

This place is not customer friendly. But we would be patient with that if we received good treatment. We went to the orthodontist? to get braces for my son and it always seemed we were an inconvenience. Further, we had nothing to show for the money we gave them. We paid $800.00 for the upper braces to be put in, and they started off with a tongue training device that broke twice. Since the broken wire was still in our son's mouth, we thought that it would help if we could be seen sooner rather than later since it was a discomfort. But they had no intention of treating us or anyone like we had an emergency. It felt more like a D.M.V. office, or if we were applying for unemployment. When we decided to switch othordontists they pocketed 300.00 0f the 800.00 without an explanation of what we were actually being billed for, so we have nothing to show after paying 350.00 for films, and 300.00 for I don't know what. I don't recommend either of the two offices, Baldwin or Division. In fact I found that it is interesting that a lot of their orthodontist patients in up transferring to the office next door. So will we.

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Cleaning $180 ?\r
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Go ahead and call them, they'll keep you on hold until you hang up\r
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Customer service, where is it here?\r
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They lost my appt. in their books\r
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Office is cold and not very friendly\r
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Division is no better\r
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Definitely get treated like your nothing at these places\r
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cant comfort kids but wont take kids that are scared\r
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girl was upset with another employee and was slamming all the tools down before she did my exam....even I was scared////

0
★☆☆☆☆

Cleaning $180 ?\r
\r
Go ahead and call them, they'll keep you on hold until you hang up\r
\r
Customer service, where is it here?\r
\r
They lost my appt. in their books\r
\r
Office is cold and not very friendly\r
\r
Division is no better\r
\r
Definitely get treated like your nothing at these places\r
\r
cant comfort kids but wont take kids that are scared\r
\r
girl was upset with another employee and was slamming all the tools down before she did my exam....even I was scared////

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If you are concerned about the use of toxic mercury fillings, find another dentist! The girl at the desk assured me before I made an appointment that I could have my choice of fillings; I would just need to tell the hygienest. At my daughter's checkup, I told the hygienest that I did not want any silver fillings being used. She said that was okay and wrote it in her chart. When I brought my daughter for subsequent visits, I ONCE AGAIN reminded the hygienest about NO MERCURY FILLINGS. So guess what. Yesterday, the dentist proceeded to fill a tooth with a silver filling. After the fact, he said it was because my daughter wasn't opening her mouth wide enough and he couldn't get it dry enough. Today when I talked to the girl at the desk, she said it was because my daughter was coughing too much. I wish Grand Valley had been honest and upfront with me about the fact that they do not have the expertise, nor the experience in working with the tooth colored fillings. They deceived me!\r
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Another complaint is that appointments are 3 weeks apart and they do very little work at each appointment. My daughter would have to go back 5X for 6 cavities. However I am not going back. Thankfully, I found Eastern Dental. I brought 4 of my other kids there. They had more work that needed to be done (including several root canals), but Eastern Dental got ALL of the work done, in a matter of a few weeks. They did excellent work in a very timely fashion. Plus, I got the composite (tooth colored) fillings with no questions asked, no hassles. Eastern Dental accepts Medicaid for patients 19 and under--another huge plus.

0
★☆☆☆☆

If you are concerned about the use of toxic mercury fillings, find another dentist! The girl at the desk assured me before I made an appointment that I could have my choice of fillings; I would just need to tell the hygienest. At my daughter's checkup, I told the hygienest that I did not want any silver fillings being used. She said that was okay and wrote it in her chart. When I brought my daughter for subsequent visits, I ONCE AGAIN reminded the hygienest about NO MERCURY FILLINGS. So guess what. Yesterday, the dentist proceeded to fill a tooth with a silver filling. After the fact, he said it was because my daughter wasn't opening her mouth wide enough and he couldn't get it dry enough. Today when I talked to the girl at the desk, she said it was because my daughter was coughing too much. I wish Grand Valley had been honest and upfront with me about the fact that they do not have the expertise, nor the experience in working with the tooth colored fillings. They deceived me!\r
\r
Another complaint is that appointments are 3 weeks apart and they do very little work at each appointment. My daughter would have to go back 5X for 6 cavities. However I am not going back. Thankfully, I found Eastern Dental. I brought 4 of my other kids there. They had more work that needed to be done (including several root canals), but Eastern Dental got ALL of the work done, in a matter of a few weeks. They did excellent work in a very timely fashion. Plus, I got the composite (tooth colored) fillings with no questions asked, no hassles. Eastern Dental accepts Medicaid for patients 19 and under--another huge plus.

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Wow, what a difference! We had previously gone to the Division office and were treated terrible. After sitting in the waiting room for over an hour, they refused to even do any work on my daughter. She was four years old and very scared. The comment I got was ""we don't deal with crying kids"". If it's a family dental practice, you would think they'd run into some crying children once in a while. We started seeing another dentist and she then decided to quit accepting our insurance. As our last resort we went to Grand Valley Dental in Jenison. Everyone there was very professional and kind. The dentist was great. The hygenist that tended to my daughter was so sweet to her and there were no tears at all. I think my daughter may even have laughed a little bit. They got us reasonable appointments (on division you have to wait about six months to get an appointment). We're looking forward to our next appointment in Jenison next week for my boys. They even have an orthodontist there. My mind is at ease again knowing I can actually get my kids teeth taken care of. I'd recommend them. It definitely doesn't seem like the typical ""medicaid office"".

2
★★★★☆

Wow, what a difference! We had previously gone to the Division office and were treated terrible. After sitting in the waiting room for over an hour, they refused to even do any work on my daughter. She was four years old and very scared. The comment I got was ""we don't deal with crying kids"". If it's a family dental practice, you would think they'd run into some crying children once in a while. We started seeing another dentist and she then decided to quit accepting our insurance. As our last resort we went to Grand Valley Dental in Jenison. Everyone there was very professional and kind. The dentist was great. The hygenist that tended to my daughter was so sweet to her and there were no tears at all. I think my daughter may even have laughed a little bit. They got us reasonable appointments (on division you have to wait about six months to get an appointment). We're looking forward to our next appointment in Jenison next week for my boys. They even have an orthodontist there. My mind is at ease again knowing I can actually get my kids teeth taken care of. I'd recommend them. It definitely doesn't seem like the typical ""medicaid office"".

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I was a patient at this location about 4 months ago for an emergency procedure (cracked tooth). I was not only taken in immediately (versus the Division location which told me that I would have to wait about 30 days), but the front desk person, the dental assistant and a the doctor were all professional, friendly and informative. I liked them so much that my file was permanently moved from the Division Avenue location to the Jenison location. Now, I must make an appointment for next week so we will see. But for now - they get a 4 out of 5.

2
★★★★☆

I was a patient at this location about 4 months ago for an emergency procedure (cracked tooth). I was not only taken in immediately (versus the Division location which told me that I would have to wait about 30 days), but the front desk person, the dental assistant and a the doctor were all professional, friendly and informative. I liked them so much that my file was permanently moved from the Division Avenue location to the Jenison location. Now, I must make an appointment for next week so we will see. But for now - they get a 4 out of 5.

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I scheduled an appt. on a Thursday for the following Tue.\r
The following Tue., I called to verify time....lost my appointment! Said I wasn't on the books! So, after my cell phone went dead AND 5 phones calls into their office (because they kept answering and instantly putting me on hold for 2-5 minutes at a time! Hence, the timer on my cell phone) they rescheduled me for 3:30, THE SAME DAY.....and again when I went in for my appointment....had LOST MY APPOINTMENT ON THE BOOKS AGAIN!!!!\r
Between the office manager and young phone gal who kept calling me by a different last name, I was to blame. They took NO responsibility for their mistakes. \r
I went to Aspen Dental the same....and they were SO much more professional and the offices were much cleaner and the employee's much more professional.\r
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0
★☆☆☆☆

I scheduled an appt. on a Thursday for the following Tue.\r
The following Tue., I called to verify time....lost my appointment! Said I wasn't on the books! So, after my cell phone went dead AND 5 phones calls into their office (because they kept answering and instantly putting me on hold for 2-5 minutes at a time! Hence, the timer on my cell phone) they rescheduled me for 3:30, THE SAME DAY.....and again when I went in for my appointment....had LOST MY APPOINTMENT ON THE BOOKS AGAIN!!!!\r
Between the office manager and young phone gal who kept calling me by a different last name, I was to blame. They took NO responsibility for their mistakes. \r
I went to Aspen Dental the same....and they were SO much more professional and the offices were much cleaner and the employee's much more professional.\r
\r
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I could not believe how rude the gal that answered the phone was. There was no need for her to treat anyone the way she treated me. There was not one note of friendliness in her voice at all. I called both the Jenison office and the Grand Rapids office and they were both rude and ugly people that I talked to. The lady at the Jenison office was blatenlty rude and did not seem to care if I were the govenor or who I was. The lady at the Grand Rapids office who had a hispanic accent answered and said hold please in a manner that made me think that I was interuppting something between her and the president, put me on hold for at least 13 minutes at which time I hung up. Not a friendly customer service place to feel respected and cared for. If those are the kind of people they hire to man their phones I do not want to know what the dentists are like.\r
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0
★☆☆☆☆

I could not believe how rude the gal that answered the phone was. There was no need for her to treat anyone the way she treated me. There was not one note of friendliness in her voice at all. I called both the Jenison office and the Grand Rapids office and they were both rude and ugly people that I talked to. The lady at the Jenison office was blatenlty rude and did not seem to care if I were the govenor or who I was. The lady at the Grand Rapids office who had a hispanic accent answered and said hold please in a manner that made me think that I was interuppting something between her and the president, put me on hold for at least 13 minutes at which time I hung up. Not a friendly customer service place to feel respected and cared for. If those are the kind of people they hire to man their phones I do not want to know what the dentists are like.\r
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