MaxHealth Family Medicine

★★★☆☆
  • 5207 Heritage Ave

    Colleyville, TX 76034

    Map & Directions
  • 817-355-8000

About MaxHealth Family Medicine

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Hours
Monday - Thursday: 7am-8pm Friday: 7am-5pm Saturday: 7am-12pm

Health & Medical

Health & Medical
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.

I've been going to max health since I can remember. Dr. Jeff Bullard was an amazing physician but unfortunately he doesn't see patients anymore. So lately Stephanie West, a physician assistant, has been seeing me. She and her staff (her tech/nurse) are extremely rude and humiliated me in front of everyone in the office today and made me wait for a total of 90 minutes even though I had an appointment. I AM NEVER going here again. Also their receptionist, Bekah something, needs to learn some manners on how to greet/treat regular patients.

1
★☆☆☆☆

I've been going to max health since I can remember. Dr. Jeff Bullard was an amazing physician but unfortunately he doesn't see patients anymore. So lately Stephanie West, a physician assistant, has been seeing me. She and her staff (her tech/nurse) are extremely rude and humiliated me in front of everyone in the office today and made me wait for a total of 90 minutes even though I had an appointment. I AM NEVER going here again. Also their receptionist, Bekah something, needs to learn some manners on how to greet/treat regular patients.

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This practice more concerned about how many times they can bill someone's insurance then they are with their patients?? health. I was a patient with this practice for almost 7 years (I rarely have a need to go to the doctor) and this has been a reoccurring theme from the beginning. The first time I went, I was extremely sick (a bad cold that wouldn't go away), They made me come in, and then sent me on my way, told me to hang in there and see if things got better, days later I was still miserable, so I scheduled a second appointment for the same issue, This time they gave me a mild antibiotic, told me to come back in a week. 1 week later and still miserable, they finally gave me a shot and fixed me up right. Around 18 months later I had a couple of issues that although not serious I felt need attention or at the least told I would be fine. They would only see me for 1 issue at a time and required me to schedule a new appointment for each issue (HOW ABSURD). So I chose the greatest of the evils and went to see the doctor. The first comment the doctor made to me was about how it had been almost a year and half since they had seen me last, and how I would need to come in more often than that. I explained that I will not see a doctor unless medical intervention was absolutely necessary. I was then told to schedule an appointment next week and he would see if there was a change with said issue, I'm not a rocket scientist, but if you don't do anything different, nothing will change, so I never followed up, and finally (months later) ended up seeking immediate medical attention at the ER. Another amount of significant time transpires, I get bit by a spider and my foot becomes infected, and the infection is out of control, so again I go see my doctor. Same deal here too. They drew a circle around the infection, told me to schedule another appointment and sent me on my way. I came back for my second appointment, my foot is obviously more swollen and the infection has spread even further, appointment #2 they give me a mild antibiotic (which was not going to work, the infection was obviously very severe), drew a bigger circle, and sent me on my way. This incident too ended in the ER where they gave me a course of shots, evacuated the bite, and fixed the problem (I still to this day have scars from how big , deep and bad the infection got, due to in my opinion, medical neglect). Another incident, it had been a long time (almost 2 years due to the whole spider bite issue) since I had seen the doctor, and I caught an extremely severe case of bronchitis. Their course of action, 1st, pat me on the back and tell me to come back in a couple of days. 2nd, a mild antibiotic and told me to come back in a week, I came back, but this time they measure my blood oxygen level and realized there was a real issue at hand (my o2 stats were very low), I spent hours they doing breathing treatments, they gave me steroids and antibiotics in shots, I was at the point where they were about to admit me to the hospital, they finally got things under control, and I had the ability to actually breathe, although it took me almost a month to finally feel normal. When I called to get a prescription for an inhaler refilled, they told me I would have to schedule an appointment (REALLY?!?!? I was just in there!). The straw that broke the camel??s back for me was when my son died, I went to the doctor to see if they could help me get some sleep (I was having nightmares about Ryan), Their course of action, true to form, pat me on the back and tell me to come back in a week, I told them that was unacceptable at this point and they would have to do something! Lol, they gave me a week??s supply of sleeping pills and told me to come back (and so the hamster wheel come round and round and round)... What it truly boils down to is a complete lack of communication between the staff and the patients. In efforts to boost profits and minimize costs, they have a half hazard automated system, and talking to a human being is nearly impossible (unless they want you to schedule an appointment, or you threaten to find a new doctor, then someone will give you a ring). I gave them every opportunity to earn my business, I even spoke with one of the owners of the practice about my concerns, I was assured that was not the case, and that things would be different going forward, I guess that was only for 30 days, because that's how long it took before they required me to come in for yet another appointment... It's very disappointing that a practice is willing to treat their patients like that. Needless to say I am finding a new doctor!!! (I rarely post a review about anything, I just do not want someone else to have to go through all of the headaches and additional and unnecessary discomfort at the hands of this practice)

1
★☆☆☆☆

This practice more concerned about how many times they can bill someone's insurance then they are with their patients?? health. I was a patient with this practice for almost 7 years (I rarely have a need to go to the doctor) and this has been a reoccurring theme from the beginning. The first time I went, I was extremely sick (a bad cold that wouldn't go away), They made me come in, and then sent me on my way, told me to hang in there and see if things got better, days later I was still miserable, so I scheduled a second appointment for the same issue, This time they gave me a mild antibiotic, told me to come back in a week. 1 week later and still miserable, they finally gave me a shot and fixed me up right. Around 18 months later I had a couple of issues that although not serious I felt need attention or at the least told I would be fine. They would only see me for 1 issue at a time and required me to schedule a new appointment for each issue (HOW ABSURD). So I chose the greatest of the evils and went to see the doctor. The first comment the doctor made to me was about how it had been almost a year and half since they had seen me last, and how I would need to come in more often than that. I explained that I will not see a doctor unless medical intervention was absolutely necessary. I was then told to schedule an appointment next week and he would see if there was a change with said issue, I'm not a rocket scientist, but if you don't do anything different, nothing will change, so I never followed up, and finally (months later) ended up seeking immediate medical attention at the ER. Another amount of significant time transpires, I get bit by a spider and my foot becomes infected, and the infection is out of control, so again I go see my doctor. Same deal here too. They drew a circle around the infection, told me to schedule another appointment and sent me on my way. I came back for my second appointment, my foot is obviously more swollen and the infection has spread even further, appointment #2 they give me a mild antibiotic (which was not going to work, the infection was obviously very severe), drew a bigger circle, and sent me on my way. This incident too ended in the ER where they gave me a course of shots, evacuated the bite, and fixed the problem (I still to this day have scars from how big , deep and bad the infection got, due to in my opinion, medical neglect). Another incident, it had been a long time (almost 2 years due to the whole spider bite issue) since I had seen the doctor, and I caught an extremely severe case of bronchitis. Their course of action, 1st, pat me on the back and tell me to come back in a couple of days. 2nd, a mild antibiotic and told me to come back in a week, I came back, but this time they measure my blood oxygen level and realized there was a real issue at hand (my o2 stats were very low), I spent hours they doing breathing treatments, they gave me steroids and antibiotics in shots, I was at the point where they were about to admit me to the hospital, they finally got things under control, and I had the ability to actually breathe, although it took me almost a month to finally feel normal. When I called to get a prescription for an inhaler refilled, they told me I would have to schedule an appointment (REALLY?!?!? I was just in there!). The straw that broke the camel??s back for me was when my son died, I went to the doctor to see if they could help me get some sleep (I was having nightmares about Ryan), Their course of action, true to form, pat me on the back and tell me to come back in a week, I told them that was unacceptable at this point and they would have to do something! Lol, they gave me a week??s supply of sleeping pills and told me to come back (and so the hamster wheel come round and round and round)... What it truly boils down to is a complete lack of communication between the staff and the patients. In efforts to boost profits and minimize costs, they have a half hazard automated system, and talking to a human being is nearly impossible (unless they want you to schedule an appointment, or you threaten to find a new doctor, then someone will give you a ring). I gave them every opportunity to earn my business, I even spoke with one of the owners of the practice about my concerns, I was assured that was not the case, and that things would be different going forward, I guess that was only for 30 days, because that's how long it took before they required me to come in for yet another appointment... It's very disappointing that a practice is willing to treat their patients like that. Needless to say I am finding a new doctor!!! (I rarely post a review about anything, I just do not want someone else to have to go through all of the headaches and additional and unnecessary discomfort at the hands of this practice)

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1 out of 1 people found this review helpful.

.

I have been their patient for 5 years, I am switching today. I put up with them this long because their office is convenient. But they care more about profits than they do quality care. While the doctors are great, the Max Health policies prevent them from providing quality care. They are terrible about prescription refills, & often don't refill them on time. They want you in their office a lot. So if you are on a medication that you take every day, & you really need that drug & have been on it for years, good luck. They make it impossible to get a refill, & their process is very time consuming. You will spend A LOT of time just taking the many steps they require, to get a routine prescription refilled. And I'm not talking about anything that's controlled, just a prescription for blood pressure or cholesterol medication. It's a pain. Max health is in it for the money, they don't really care about your health, that's not their priority.

0
★☆☆☆☆

I have been their patient for 5 years, I am switching today. I put up with them this long because their office is convenient. But they care more about profits than they do quality care. While the doctors are great, the Max Health policies prevent them from providing quality care. They are terrible about prescription refills, & often don't refill them on time. They want you in their office a lot. So if you are on a medication that you take every day, & you really need that drug & have been on it for years, good luck. They make it impossible to get a refill, & their process is very time consuming. You will spend A LOT of time just taking the many steps they require, to get a routine prescription refilled. And I'm not talking about anything that's controlled, just a prescription for blood pressure or cholesterol medication. It's a pain. Max health is in it for the money, they don't really care about your health, that's not their priority.

.

From what I heard and read, the doctor's are great; yet as most of the reviews have highlighted, the first contact is the staff. Unfortunately, I can not spend my money where I feel unwelcome before I complete my initial greeting. A non-customer service staff, which is sad since in the medical profession you are there to greet your patient and make them comfortable.

0
★☆☆☆☆

From what I heard and read, the doctor's are great; yet as most of the reviews have highlighted, the first contact is the staff. Unfortunately, I can not spend my money where I feel unwelcome before I complete my initial greeting. A non-customer service staff, which is sad since in the medical profession you are there to greet your patient and make them comfortable.

Cons: The initial contact the Staff! Poor Customer Service

.

My husband and I have been going to this office for several years. We have always found the staff to be helpful and kind. I can usually get in for an appointment the same day (they have evening and Saturday hours too!) and the doctors and PA's have a good bedside manner and are very intelligent. I have always felt very comfortable in putting our heath in their hands. Their new office is very cool and decorated in such a manner that I don't even feel like I am at the doctor's office!

2
★★★★★

My husband and I have been going to this office for several years. We have always found the staff to be helpful and kind. I can usually get in for an appointment the same day (they have evening and Saturday hours too!) and the doctors and PA's have a good bedside manner and are very intelligent. I have always felt very comfortable in putting our heath in their hands. Their new office is very cool and decorated in such a manner that I don't even feel like I am at the doctor's office!

Pros: very nice office

.

I have been a patient at MaxHealth for 10 years & have had nothing but a great experience with their staff & doctors. I am able to get in quick & never wait long to see a doctor. I have gone to seen other doctors for various reasons & have never found an office more committed to providing quality care to all their patients. They have minimal paperwork for me to fill out, on-time appointments, an upbeat staff, & a great looking office. I feel wanted & welcome every time I enter or call their office.

2
★★★★★

I have been a patient at MaxHealth for 10 years & have had nothing but a great experience with their staff & doctors. I am able to get in quick & never wait long to see a doctor. I have gone to seen other doctors for various reasons & have never found an office more committed to providing quality care to all their patients. They have minimal paperwork for me to fill out, on-time appointments, an upbeat staff, & a great looking office. I feel wanted & welcome every time I enter or call their office.

Pros: Great Staff & Doctors

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I have seen Dr. Bullard and Dr. Moorhead and I like both of them well enough. they are very nice and listen to what you have to say and even take it into account when they make a decision. I alos really think Dr. Bullard is VERY easy on the eyes.
Problems I have is he front office staff. They treated me horribly when I came in with some nasty pain. I wound up going to an old doctor I went to Years ago. My kidneys were failing and the front staff decided I didn't need to see a doctor the day I came in as a walk in that day.
No telling what having to wait the couple extra days may have done to my kidneys. My sister had a similar problem just last weekend. She went in in considerable pain and the front dest woman decided it wasn't urgent care and she had to wait until monday. What a crock.
Anyway. If they fix the receptionist issues, the place is great. Until then, I hope you don't have any urgent care needs if you go there.

1
★★★☆☆

I have seen Dr. Bullard and Dr. Moorhead and I like both of them well enough. they are very nice and listen to what you have to say and even take it into account when they make a decision. I alos really think Dr. Bullard is VERY easy on the eyes.
Problems I have is he front office staff. They treated me horribly when I came in with some nasty pain. I wound up going to an old doctor I went to Years ago. My kidneys were failing and the front staff decided I didn't need to see a doctor the day I came in as a walk in that day.
No telling what having to wait the couple extra days may have done to my kidneys. My sister had a similar problem just last weekend. She went in in considerable pain and the front dest woman decided it wasn't urgent care and she had to wait until monday. What a crock.
Anyway. If they fix the receptionist issues, the place is great. Until then, I hope you don't have any urgent care needs if you go there.

Pros: The Docs are outstanding

Cons: Office staff leaves much to be desired

.

I visited this location for the second time today and received the same service as before. I was told by my doctor "I don't have time for that I amtrying to get you out of here quickly!" I never thought that I would hear such a thing from a doctor. I do not go to the doctor much, only when I have exhausted all other options and home cures. I am attempting to let everyone know that this office is the worst!!!

0
★☆☆☆☆

I visited this location for the second time today and received the same service as before. I was told by my doctor "I don't have time for that I amtrying to get you out of here quickly!" I never thought that I would hear such a thing from a doctor. I do not go to the doctor much, only when I have exhausted all other options and home cures. I am attempting to let everyone know that this office is the worst!!!

Pros: Nice looking office.

Cons: staff is the worst.

.

DR BULLARD IS A VERY WELL LIKED DR., HOW EVER, EVEN THE PERSON THAT RECOMENDED HIM TO ME STATED HOW BAD THE OFFICE STAFF WAS. THOUGHT I COULD HANDLE IT, BUT IN THE END YOU ONLY GET A FEW MINUTES WITH THE DOCTOR, AND THE UNPLEASANT TREATMENT FROM THE OFFICE STAFF WAS MORE THAN I COULD TAKE.

1
★★☆☆☆

DR BULLARD IS A VERY WELL LIKED DR., HOW EVER, EVEN THE PERSON THAT RECOMENDED HIM TO ME STATED HOW BAD THE OFFICE STAFF WAS. THOUGHT I COULD HANDLE IT, BUT IN THE END YOU ONLY GET A FEW MINUTES WITH THE DOCTOR, AND THE UNPLEASANT TREATMENT FROM THE OFFICE STAFF WAS MORE THAN I COULD TAKE.

Pros: DR BULLARD WAS GREAT

Cons: OFFICE STAFF TERRIBLE

.

I have been going to MaxHealth since I was 16! They are great! The entire staff is Awesome! My kids love them, and we get incredible service.

MaxHealth doesn't just treat the illness, they treat the entire body, mind, and spirit! They are wonderful with my kids! My youngest who is almost 3 was the youngest patient they had 'in the books' for the last 2 years, and you could see the office light up when he came in, even when he was sick. The nurses know us, they genuinely care for my family!

This office has allways treated us with the most precise treatments available. They listen to my conscerns, they are open to ideas and treatments I want to explore for each of the members in my family, and they are great at explaining things. They take their time with everyone that walks in the door, but you don't have to wait 2 hours to see the Doctor!

They have a computer system, which sounds impersonal, but it takes away all the mess of paperwork, everything is logged in that system, and accessible. So if I forget that we are on a medication, it pops up, and there is less room for error. They also can list all of my symptoms much faster, it doesn't take an hour for them to write each symptom down, and they get more face to face time, and a more in depth exam with you as a result.

Unless I am forced to move far away and have to take my family with me, I will not take any of us to another Doctor's Office!... EVER!

2
★★★★★

I have been going to MaxHealth since I was 16! They are great! The entire staff is Awesome! My kids love them, and we get incredible service.

MaxHealth doesn't just treat the illness, they treat the entire body, mind, and spirit! They are wonderful with my kids! My youngest who is almost 3 was the youngest patient they had 'in the books' for the last 2 years, and you could see the office light up when he came in, even when he was sick. The nurses know us, they genuinely care for my family!

This office has allways treated us with the most precise treatments available. They listen to my conscerns, they are open to ideas and treatments I want to explore for each of the members in my family, and they are great at explaining things. They take their time with everyone that walks in the door, but you don't have to wait 2 hours to see the Doctor!

They have a computer system, which sounds impersonal, but it takes away all the mess of paperwork, everything is logged in that system, and accessible. So if I forget that we are on a medication, it pops up, and there is less room for error. They also can list all of my symptoms much faster, it doesn't take an hour for them to write each symptom down, and they get more face to face time, and a more in depth exam with you as a result.

Unless I am forced to move far away and have to take my family with me, I will not take any of us to another Doctor's Office!... EVER!

Pros: There are too many to list!

Cons: I can't think of ONE!

 

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