Bestway Moving

★★★☆☆

About Bestway Moving

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  • Trailer Rental

Transportation & Storage

Transportation & Storage
More choices in Alexandria:
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U-Haul Neighborhood Dealer

5420 Oakwood Rd Alexandria, AL

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Public Storage-Self Storage

700 S Pickett Street Alexandria, VA

3.0 2
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2.I am a procrastinator. It takes me forever to make a decision about anything. Moving was no exception. I had a lot of things on my mind and before I knew the moving date was upon me. I was a mess, nothing was packed and I didn??t have a mover. My newest neighbor recommended Best Way. I called them and although initially they didn??t have an open spot, they were able to move some things around and squeeze me in. Their crew came over and after some time I was moved in. They even put everything where I wanted it to go. Thank you Max and Crew for your hard work.

5
★★★★★

2.I am a procrastinator. It takes me forever to make a decision about anything. Moving was no exception. I had a lot of things on my mind and before I knew the moving date was upon me. I was a mess, nothing was packed and I didn??t have a mover. My newest neighbor recommended Best Way. I called them and although initially they didn??t have an open spot, they were able to move some things around and squeeze me in. Their crew came over and after some time I was moved in. They even put everything where I wanted it to go. Thank you Max and Crew for your hard work.

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THIS WAS THE WORST MOVING AND CUSTOMER SERVICE EXPERIENCE EVER!!! DO NOT USE THIS COMPANY IF YOU WANT YOUR THINGS ON TIME!

I moved my things out of an apartment in Alexandria, VA and into storage for the summer. At the end of the summer, I had them move my belongings and furniture into a place in Bloomington, IN where I am attending school. From the start, it was a nightmare to deal with them.

I was given a quote from the company, though I was told it was very conservative based on the things I had. It was reasonable so I ordered my move with BestWay. When the movers showed up, they started adding on all sorts of fees that I was not told anything about and weren't mentioned on the quote I signed. They charged $75 for a carry fee, $75 for an elevator charge, $60 per picture for glass framed pictures. I told the lady giving me a quote that I had these things but she neglected to enter them in my estimate. She also misquoted the price of storage. In total, I was quoted about $1400 for moving, storage, ang then moving to Bloomington. I ended up paying OVER $2500!!! I was TOTALLY RIPPED-OFF!

It gets even worse. I told them THREE MONTHS IN ADVANCE the exact location and date that I absolutely needed to have my things taken to my new apartment in Bloomington. When I requested a particular date, the lady on the line actually laughed at me. She told me that they could not possibly guarantee a delivery date. I asked if they were a residential moving company since I was giving them a heads up so far in advance. She told me that it was in my contract... but it was buried very far in the numbers.

When it came time for me to move in, I was first told that my things would arrive within a week of the date I asked for them. At the end of the week, I called them and they ACTED LIKE I HADN'T YET ORDERED MY THINGS TO BE MOVED OUT OF STORAGE!!! Even though I had called and told them about six or seven times week after week to make sure my things got there within a reasonable time, they had NO IDEA WHAT THEY WERE DOING.

I was told that 1-10 BUSINESS days from the date I requested is when my things showed up. AT THE END OF 10 BUSINESS DAYS, THEY STILL HADN'T BROUGH MY THINGS!!! I had to wait 16 business days (that's almost a month in real world time) until my things came. I had to rush home for a family medical emergency when I finally got a call from the movers. They told me they could only bring my things between 7-9pm on Saturday night. WHAT KIND OF MOVING COMPANY DELIVERS THINGS ON A SATURDAY NIGHT?!!!

When I kindly requested if there was any other time, perhaps later, that they could bring my things, the mover on the phone cursed at me and yelled at me! HORRIBLE CUSTOMER SERVICE!!!

I had to send my mother and my grandmother to my place in Bloomington to receive my things. When the movers arrived, they brought a massive semi which was not the truck they used to load my things into, when they moved me out of Alexandria. THEY DID THIS SPECIFICALLY SO THEY COULD CHARGE ME A $200 FEE FOR TRUCK HAULING!!!

They were very rude and mean to my mother and grandmother, even refusing to bring my things inside until they paid the additional $200 fee! THEY EXTORTED EXTRA MONEY OUT OF ME!!!

This was a horrible experience and was easily the WORST MOVING COMPANY I'VE EVER HEARD OF! Avoid them at all costs unless you want to be be overcharged, extorted, run-around and screwed over!!!

1
★☆☆☆☆

THIS WAS THE WORST MOVING AND CUSTOMER SERVICE EXPERIENCE EVER!!! DO NOT USE THIS COMPANY IF YOU WANT YOUR THINGS ON TIME!

I moved my things out of an apartment in Alexandria, VA and into storage for the summer. At the end of the summer, I had them move my belongings and furniture into a place in Bloomington, IN where I am attending school. From the start, it was a nightmare to deal with them.

I was given a quote from the company, though I was told it was very conservative based on the things I had. It was reasonable so I ordered my move with BestWay. When the movers showed up, they started adding on all sorts of fees that I was not told anything about and weren't mentioned on the quote I signed. They charged $75 for a carry fee, $75 for an elevator charge, $60 per picture for glass framed pictures. I told the lady giving me a quote that I had these things but she neglected to enter them in my estimate. She also misquoted the price of storage. In total, I was quoted about $1400 for moving, storage, ang then moving to Bloomington. I ended up paying OVER $2500!!! I was TOTALLY RIPPED-OFF!

It gets even worse. I told them THREE MONTHS IN ADVANCE the exact location and date that I absolutely needed to have my things taken to my new apartment in Bloomington. When I requested a particular date, the lady on the line actually laughed at me. She told me that they could not possibly guarantee a delivery date. I asked if they were a residential moving company since I was giving them a heads up so far in advance. She told me that it was in my contract... but it was buried very far in the numbers.

When it came time for me to move in, I was first told that my things would arrive within a week of the date I asked for them. At the end of the week, I called them and they ACTED LIKE I HADN'T YET ORDERED MY THINGS TO BE MOVED OUT OF STORAGE!!! Even though I had called and told them about six or seven times week after week to make sure my things got there within a reasonable time, they had NO IDEA WHAT THEY WERE DOING.

I was told that 1-10 BUSINESS days from the date I requested is when my things showed up. AT THE END OF 10 BUSINESS DAYS, THEY STILL HADN'T BROUGH MY THINGS!!! I had to wait 16 business days (that's almost a month in real world time) until my things came. I had to rush home for a family medical emergency when I finally got a call from the movers. They told me they could only bring my things between 7-9pm on Saturday night. WHAT KIND OF MOVING COMPANY DELIVERS THINGS ON A SATURDAY NIGHT?!!!

When I kindly requested if there was any other time, perhaps later, that they could bring my things, the mover on the phone cursed at me and yelled at me! HORRIBLE CUSTOMER SERVICE!!!

I had to send my mother and my grandmother to my place in Bloomington to receive my things. When the movers arrived, they brought a massive semi which was not the truck they used to load my things into, when they moved me out of Alexandria. THEY DID THIS SPECIFICALLY SO THEY COULD CHARGE ME A $200 FEE FOR TRUCK HAULING!!!

They were very rude and mean to my mother and grandmother, even refusing to bring my things inside until they paid the additional $200 fee! THEY EXTORTED EXTRA MONEY OUT OF ME!!!

This was a horrible experience and was easily the WORST MOVING COMPANY I'VE EVER HEARD OF! Avoid them at all costs unless you want to be be overcharged, extorted, run-around and screwed over!!!

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