MDU Communications USA Inc

★☆☆☆☆
  • 400 N May St # 207

    Chicago, IL 60642

    Map & Directions
  • 312-492-3900

About MDU Communications USA Inc

Categories

Communications & Utilities

Communications & Utilities
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Our condo association (22 unit building) made the mistake of entering into a contract for bulk internet and satellite TV (Direct TV) services to our building. While the satellite TV has garnered few complaints and service has been stable, the quality of the internet provided to the building has been extremely poor. The company has failed on numerous occasions to deliver on the speeds that the promised in the contract. Service outtages are rarely addressed in a timely manner as the customer support center refuses to take action and send a technician to the building until an unspecified number of residents have called in to confirm the outtage. It took over a year of our Board Members making repeated complaints and eventually retaining legal counsel to review the validity of the contract terms before MDU took our concerns seriously and came out to upgrade our router and increase the bandwith delivered to our building. We cannot wait for our contract to be over and to terminate our relationship with this company.

1
★☆☆☆☆

Our condo association (22 unit building) made the mistake of entering into a contract for bulk internet and satellite TV (Direct TV) services to our building. While the satellite TV has garnered few complaints and service has been stable, the quality of the internet provided to the building has been extremely poor. The company has failed on numerous occasions to deliver on the speeds that the promised in the contract. Service outtages are rarely addressed in a timely manner as the customer support center refuses to take action and send a technician to the building until an unspecified number of residents have called in to confirm the outtage. It took over a year of our Board Members making repeated complaints and eventually retaining legal counsel to review the validity of the contract terms before MDU took our concerns seriously and came out to upgrade our router and increase the bandwith delivered to our building. We cannot wait for our contract to be over and to terminate our relationship with this company.

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