Quality Inn NAPA Gateway

★☆☆☆☆
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Truly the worst experience in my life...ruined our entire trip to California.
Originally booked online for a 2 night stay. Got there as planned was given room 116...well I was afraid to even sit on the desk chair...the room door looked like it had been broken into many times, in the bathroom there was a ball of hair on the back of the toilet, and the lid of the toilet seat looked like it had poop stain that was cleaned but not completely. The room looked like a hourly rental instead of a nightly one. Garbage on the floor including smashed candy, an old rub off lottery ticket and a salt package. When we complained we were given two new keys to 2 other rooms to check out. Room 112's key didn't work which didn't really matter since that room was only 2 doors down from the former room and probably on the same scale...but the other room key for 225 worked and was clean and not horrible...so since it was late we stayed...we had reservations in San Francisco to go to Alcatraz at 11am the next morning so off we went...after Alcatraz we stopped for something to eat and that's when the phone calls started from the hotel saying we left our luggage there...well yes we were booked for 2 nights. But they said we weren't. So I told them to leave my stuff right were it was and we would be there in an hour or so. I showed the clerk proof of our reservation and he tried to offer us a free room for the night...But at that point I wouldn't stay in that dump if they PAID ME...We had to cancel reservations we had for dinner and the rest of our plans for the evening. We just decided to go home. I personally will never stay in a Quality Inn again. I should of stuck with Best Westerns, or paid the extra money to stay in a better hotel in the City. I guess it is true you get what you pay for! So please beware. This place will ruin your vacation.

1
★☆☆☆☆

Truly the worst experience in my life...ruined our entire trip to California.
Originally booked online for a 2 night stay. Got there as planned was given room 116...well I was afraid to even sit on the desk chair...the room door looked like it had been broken into many times, in the bathroom there was a ball of hair on the back of the toilet, and the lid of the toilet seat looked like it had poop stain that was cleaned but not completely. The room looked like a hourly rental instead of a nightly one. Garbage on the floor including smashed candy, an old rub off lottery ticket and a salt package. When we complained we were given two new keys to 2 other rooms to check out. Room 112's key didn't work which didn't really matter since that room was only 2 doors down from the former room and probably on the same scale...but the other room key for 225 worked and was clean and not horrible...so since it was late we stayed...we had reservations in San Francisco to go to Alcatraz at 11am the next morning so off we went...after Alcatraz we stopped for something to eat and that's when the phone calls started from the hotel saying we left our luggage there...well yes we were booked for 2 nights. But they said we weren't. So I told them to leave my stuff right were it was and we would be there in an hour or so. I showed the clerk proof of our reservation and he tried to offer us a free room for the night...But at that point I wouldn't stay in that dump if they PAID ME...We had to cancel reservations we had for dinner and the rest of our plans for the evening. We just decided to go home. I personally will never stay in a Quality Inn again. I should of stuck with Best Westerns, or paid the extra money to stay in a better hotel in the City. I guess it is true you get what you pay for! So please beware. This place will ruin your vacation.

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Business Response:

We apologize Dear Pat, We are sorry to hear that your stay with us in the past was unpleasant. Since your stay, we have become the Howard Johnson Inn & Suites and we have done several renovations to the rooms and property. You must check us out now. Please contact us if you would like to give us another chance. We promise this time will be worth it.

More about Quality Inn NAPA Gateway

You've made a great choice in choosing Howard Johnson Inn & Suites. Centrally located, right off of Interstate 80 and Highway 37, Howard Johnson Inn & Suites gives their guests easy access to the Bay Area's popular attractions such as Six Flag's Discovery

 

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