South Branch Pet & Bird Clinic

★★★☆☆
  • 403 E Ben White Blvd Ste F

    Austin, TX 78704

    Map & Directions
  • 512-462-0002

About South Branch Pet & Bird Clinic

Hours
Mon. - Fri. 7am - 9pm;Sat. 9am - 3pm;Sun. 12am - 5pm

Pets & Animals

Pets & Animals
More choices in Austin:
Resultset_next

Pine Street Animal Clinic

903 S Pine St Cabot, AR

Resultset_next

Apple Farm Veterinary Hospital

2501 W Dewitt Henry Dr Beebe, AR

3.0 41
Hi! Sign in to let us know how South Branch Pet & Bird Clinic was?
Write a Review
.

They killed my bird and denied it. I brought in my Zebra Finch (very tiny bird) which had basically a bird cold and Dr. Mekonnon prescribed the antibiotic Tylan. The problem is that he told me to use daily what I now know is 12 TIMES the amount I should've used! 12X! My finch died within 24 hours. Distraught, I called and spoke with Dr. M and he proceeded to tell me she didn't die due to the medicine. He said he's never had a bird die from it (and had never previously prescribed it to a finch, by the way, although it is safe for finches IF given in the right amount) and she would've only had a small amount in the time period she had it in her water dish, it's not like she drank the whole 5 ounces so it couldn't have been the medicine, it's just a coincidence. I told him it doesn't matter how MUCH she drank, it's that the concentration of the medicine was TOXIC! He disagreed with my logic that just about ANY medication/foreign chemical, if given in super high amounts, can kill a living creature. I finally gave up trying to get him to see he poisoned her not just a little but a freaking lot, and just said I wanted my money back. I spent $40 for the visit and $23 for the medication. I didn't even ask for reimbursement for the $22 I spent on the bird. He told me if I bring the medication back he will refund me the $23 medication money but that's it. So in that scenario he basically would be out of pocket nothing and would've still made money off my poor bird dying. I kept pressing, telling him I wanted the full amount I paid for him to kill my bird, and he was like well you only paid what, $19 for the visit? NO, I paid $40 but good to know I was raped on that front as well. I should've listened to the bad reviews. DO NOT take your animal here, this man will kill it then take no responsibility!

1
★☆☆☆☆

They killed my bird and denied it. I brought in my Zebra Finch (very tiny bird) which had basically a bird cold and Dr. Mekonnon prescribed the antibiotic Tylan. The problem is that he told me to use daily what I now know is 12 TIMES the amount I should've used! 12X! My finch died within 24 hours. Distraught, I called and spoke with Dr. M and he proceeded to tell me she didn't die due to the medicine. He said he's never had a bird die from it (and had never previously prescribed it to a finch, by the way, although it is safe for finches IF given in the right amount) and she would've only had a small amount in the time period she had it in her water dish, it's not like she drank the whole 5 ounces so it couldn't have been the medicine, it's just a coincidence. I told him it doesn't matter how MUCH she drank, it's that the concentration of the medicine was TOXIC! He disagreed with my logic that just about ANY medication/foreign chemical, if given in super high amounts, can kill a living creature. I finally gave up trying to get him to see he poisoned her not just a little but a freaking lot, and just said I wanted my money back. I spent $40 for the visit and $23 for the medication. I didn't even ask for reimbursement for the $22 I spent on the bird. He told me if I bring the medication back he will refund me the $23 medication money but that's it. So in that scenario he basically would be out of pocket nothing and would've still made money off my poor bird dying. I kept pressing, telling him I wanted the full amount I paid for him to kill my bird, and he was like well you only paid what, $19 for the visit? NO, I paid $40 but good to know I was raped on that front as well. I should've listened to the bad reviews. DO NOT take your animal here, this man will kill it then take no responsibility!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My pup was hit by a car and we originally took him to AMPM animal hospital where they were not very knowledgeable about what needed to be done. \r
\r
I took my dog instead to South Branch Pet and Bird Clinic where he was given better care

3
★★★★★

My pup was hit by a car and we originally took him to AMPM animal hospital where they were not very knowledgeable about what needed to be done. \r
\r
I took my dog instead to South Branch Pet and Bird Clinic where he was given better care

.

South Branch really cares about your pets and they understand your furry babies are like family! I am always satisfied when I leave South Branch and I trust their advice on everything animal related. We recently just took advantage of the great 20% off offer they were giving for February on dental care - our puppies' breath and teeth are sparkling fresh! Thank you!

4
★★★★☆

South Branch really cares about your pets and they understand your furry babies are like family! I am always satisfied when I leave South Branch and I trust their advice on everything animal related. We recently just took advantage of the great 20% off offer they were giving for February on dental care - our puppies' breath and teeth are sparkling fresh! Thank you!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Our furry kids have been patients here for over a year now. They've got treats in the waiting room to keep your pet occupied and the staff is very knowledgeable. I never worry about taking my babies here because I know they're always in

3
★★★★★

Our furry kids have been patients here for over a year now. They've got treats in the waiting room to keep your pet occupied and the staff is very knowledgeable. I never worry about taking my babies here because I know they're always in

.

I do not work for the South Branch Pet & Bird Clinic, but I've taken my dogs to them for going on 4 years now. I've used their services for annual immunizations, a couple of injuries, and a surgery. I have never, repeat never, had a

3
★★★★★

I do not work for the South Branch Pet & Bird Clinic, but I've taken my dogs to them for going on 4 years now. I've used their services for annual immunizations, a couple of injuries, and a surgery. I have never, repeat never, had a

.

Happy Customer: second visit and when appointment was made was told that the Chronicle coupon was needed. Technicians were friendly, attentive and the office space was clean. This was our second visit for annual shots and meds. Before

3
★★★★★

Happy Customer: second visit and when appointment was made was told that the Chronicle coupon was needed. Technicians were friendly, attentive and the office space was clean. This was our second visit for annual shots and meds. Before

.

I saw an ad in the Chronicle for a $60 spay. I took in my dog and told them how their ad had brought me in for my first visit, then approved another $200 in add-ons. But when I got home and looked at my bill detail they had charged me

3
★★★★★

I saw an ad in the Chronicle for a $60 spay. I took in my dog and told them how their ad had brought me in for my first visit, then approved another $200 in add-ons. But when I got home and looked at my bill detail they had charged me

.

I took my pet Lucky an Orange Male Tabby who was 3yrs old on 4/16/11 who had his bladder blocked as what Dr. Patel told me. Dr. Patel said he was going to give him surgery. While he was there he wasn't eating and Dr. Patel wanted me to feed him but I couldn't get him to eat. In most places if the animal doesn't eat any of the food then they go to a food syringe which Dr. Patel didn't do. I picked him up on 4/21/11 and Dr. Patel said he was fine. Well he died in my hands on 5/11/11 @ 12:45 AM. So he didn't do much to help him. There goes $439.89 down the drain.

1
★☆☆☆☆

I took my pet Lucky an Orange Male Tabby who was 3yrs old on 4/16/11 who had his bladder blocked as what Dr. Patel told me. Dr. Patel said he was going to give him surgery. While he was there he wasn't eating and Dr. Patel wanted me to feed him but I couldn't get him to eat. In most places if the animal doesn't eat any of the food then they go to a food syringe which Dr. Patel didn't do. I picked him up on 4/21/11 and Dr. Patel said he was fine. Well he died in my hands on 5/11/11 @ 12:45 AM. So he didn't do much to help him. There goes $439.89 down the drain.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

As you walk into this disgusting clinic you will notice just how dingy and dirty everything is. Then as you walk up to the front counter you will be hit again with an extremely rude staff. But none of that matters as long as the veterinarian and vet tech are knowledgeable and take great care of your pet right?! WRONG. I have been to this vet on 2 occasions both of which ended with the veterinarian getting irritated and practically yelling at me for simply asking questions. This place is absolutely horrible and on both occasions I left frustrated and worried. Again, PLEASE DO NOT TAKE YOUR PET HERE, its is not worth the discount ( as you will end up taking your pet to another vet anyways). This place should be shut down.

0
★☆☆☆☆

As you walk into this disgusting clinic you will notice just how dingy and dirty everything is. Then as you walk up to the front counter you will be hit again with an extremely rude staff. But none of that matters as long as the veterinarian and vet tech are knowledgeable and take great care of your pet right?! WRONG. I have been to this vet on 2 occasions both of which ended with the veterinarian getting irritated and practically yelling at me for simply asking questions. This place is absolutely horrible and on both occasions I left frustrated and worried. Again, PLEASE DO NOT TAKE YOUR PET HERE, its is not worth the discount ( as you will end up taking your pet to another vet anyways). This place should be shut down.

.

Note to this business: if you offer coupons, wouldn't it make sense to treat your potential long term hard cash paying customers well? Note to people thinking about going to this clinic, don't. I'll never go back...I wish I had never gone in the first place. I saved $58 but was prescribed $40 worth of unnecessary medicine, and left in tears. Not worth it. Re. the coupon, you get what you pay for, no extra charge for the rude patronizing receptionist. The impatient look when I asked for clear information about billing did not go unnoticed. She argued with me when I said I wanted to discuss vaccines with the vet, which, by the way, I never got to do. It was just a rude uncaring atmosphere from start to finish. No one introduced themselves. The technician came into the room to give the shots. I asked if she was the vet, since there was no introduction. She said oh do you want the vet to give the shots? I said no not necessarily ...I just want to discuss the vaccine with the vet. This was supposed to be an exam for my tiny little allergic medication sensitive dog. I wanted to discuss his care with the vet! A man came in who did not introduce himself, no discussion, roughly took my dog and gave the shots. He bled so much they had to use a bandage. Three days later he was still sore. I had brought him because of an itchy skin condition he gets every year. The guy did not examine him, didn't look in his ears or mouth, didn't pick him up...didn't say anything about the skin condition or what might be causing it... but prescribed steroids and antibiotic. I asked ...does he need antibiotics? he snapped back at me defensively, 'would I say he needed antibiotics if I didn't think he did'...I told him I just wanted to let him know aboug my dogs drug sensitive history, and I wanted to figure out what is causing this skin condition. He said if it was caused by an infection, this would clear it up. This just didn't make sense to me to give antibiotics and steroids for a mild itchy skin condition. I agree with the other reviewer that they should not prescribe $40 worth of meds which are not needed. (I wound up not giving him the meds, and am treating his skin condition topically with a vinegar water solution which seems to be working.. until I can get him to another vet). As we were checking out I noticed my dog was really drooling. I was worried that it might be a reaction to the shots. Twice I said something, the receptionist said oh he'll be fine...then she too became concerned and went to look for the vet, whom she could not find. She came back and again said he'll be fine, but she did write down the e-clinic number for me just in case. By this time I was shaken by the entire experience and about to cry, but I decided to make the best of it and smile and just get out of there as fast as I could. I mentioned how nice it was that they offered the coupons in this day and time when everyone seemed to be raising their prices. The receptionist replied that most people that came in with a coupon never came back. Go Figure!!! The employees should take this as a very stong hint. They should read these reviews. Owners: instead of offering coupons, maybe you should try charm school for your employees!!!

0
★☆☆☆☆

Note to this business: if you offer coupons, wouldn't it make sense to treat your potential long term hard cash paying customers well? Note to people thinking about going to this clinic, don't. I'll never go back...I wish I had never gone in the first place. I saved $58 but was prescribed $40 worth of unnecessary medicine, and left in tears. Not worth it. Re. the coupon, you get what you pay for, no extra charge for the rude patronizing receptionist. The impatient look when I asked for clear information about billing did not go unnoticed. She argued with me when I said I wanted to discuss vaccines with the vet, which, by the way, I never got to do. It was just a rude uncaring atmosphere from start to finish. No one introduced themselves. The technician came into the room to give the shots. I asked if she was the vet, since there was no introduction. She said oh do you want the vet to give the shots? I said no not necessarily ...I just want to discuss the vaccine with the vet. This was supposed to be an exam for my tiny little allergic medication sensitive dog. I wanted to discuss his care with the vet! A man came in who did not introduce himself, no discussion, roughly took my dog and gave the shots. He bled so much they had to use a bandage. Three days later he was still sore. I had brought him because of an itchy skin condition he gets every year. The guy did not examine him, didn't look in his ears or mouth, didn't pick him up...didn't say anything about the skin condition or what might be causing it... but prescribed steroids and antibiotic. I asked ...does he need antibiotics? he snapped back at me defensively, 'would I say he needed antibiotics if I didn't think he did'...I told him I just wanted to let him know aboug my dogs drug sensitive history, and I wanted to figure out what is causing this skin condition. He said if it was caused by an infection, this would clear it up. This just didn't make sense to me to give antibiotics and steroids for a mild itchy skin condition. I agree with the other reviewer that they should not prescribe $40 worth of meds which are not needed. (I wound up not giving him the meds, and am treating his skin condition topically with a vinegar water solution which seems to be working.. until I can get him to another vet). As we were checking out I noticed my dog was really drooling. I was worried that it might be a reaction to the shots. Twice I said something, the receptionist said oh he'll be fine...then she too became concerned and went to look for the vet, whom she could not find. She came back and again said he'll be fine, but she did write down the e-clinic number for me just in case. By this time I was shaken by the entire experience and about to cry, but I decided to make the best of it and smile and just get out of there as fast as I could. I mentioned how nice it was that they offered the coupons in this day and time when everyone seemed to be raising their prices. The receptionist replied that most people that came in with a coupon never came back. Go Figure!!! The employees should take this as a very stong hint. They should read these reviews. Owners: instead of offering coupons, maybe you should try charm school for your employees!!!

Pros: Open Sunday

Cons: Unnecessary Prescriptions

.

You people should be ashamed of yourselves. I used to work here. Please read what I have to say.

1) Some animals have vaccine reactions. It has nothing to do with who gave the shot, what shot was used, or what clinic you took it too. Animals (just like humans with Penicillin, or Prednisone) develop reactions. Please call them back if you notice a reaction--they will help you. For cheap.

2)*****Coupons--They have coupons out for better business, and it works. It allows people with lower income to bring in their dogs or cats that have had no vaccines before, or are in worse shape than others, to bring their pets with a decent price. This can cause the clinic to be busy. Please get over that. And also, do not complain if your dog is sick and you bring in a $5 coupon for an exam, and now have to pay $80. Your dog/cat was sick....Medicine is not free.......and they already gave you a discount to even see the doctor..I wish human doctors had coupons. Since when does a coupon mean that your visit is going to cost nothing? Please direct me to a grocery store that lets you bring in coupons that get you meals for free instead with a COUPON discount. Be grateful.

3) I don't know what you people think or believe, but bashing the doctors based on their "english speaking abilities" is downright rude. The senior doctor there, (the one who does major surgeries to save your animals for a low price) graduated from A&M University. Now will you people complain?.....The top Vet school in Texas?....Yeah, he put himself into debt as a college student, because he HATES animals. Man...I just am amazed at how ignorant humans are.

4) The techs there (I was a tech) bust their butts to help the clinic and the clients. They do everything they can to keep everyone happy, including you and your animals. The receptionists deal with the most rudest people you can imagine, simply when they have to tell the client that there is certain protocol to follow, just like other job. When I worked there, I did not wake up everyday thinking "MAN, I AM SO MAD AND MISERABLE, I AM GOING TO SCREW EVERYONE OUT OF THEIR MONEY AT MY JOB BECAUSE I HATE EVERYONE AND THEIR ANIMALS, THATS WHY I HELP THEM EVERYDAY."

I just cannot believe that people think they are out to hurt your animals and take all your money. The Dr. M does ear crops for HALF of what you would pay somewhere else, and does an amazing job. Ask anyone.

Dr. P is the nicest doctor you will ever meet. He will stay in the exam room with you ALL DAY if he has to, to insure that you understand what is going on with your sick animal.

In response to a few complaints:
*The clinic stinks because of YOUR animals. Your animals smell awful. They come in their with ear infections like you would not believe, amongst other problems. Its not our fault theirt your animals need medical attention and smell.

*Vaccines hurt most puppies. It is not the tech's fault or the Doctor's fault that your puppy cries in some cases. Vaccines are kept refrigerated, therefore may come as a cold shocking sensation to your puppy, and he/she may wine. Human babies cry when given shots...

*To the woman who claims they did not anesthetize the gentleman's dog. Hahahaha....can you imagine a doctor trying to spay an animal that was not sedated??! Oh my goodness I am laughing at that accusation. You'd think they'd know if an animal was sedated or not after 8 years of med school. Hahaha!!! That one is my favorite complaint!!

One last thing, If there was a website to complain about clients, there would be complaints on there too. There are always two sides to every story, remember that. If the clients who have good things to say about this clinic posted reviews on this website, instead of the majority of people who b*tch, the reviews would be totally different.

Please allow me to believe that there are still sane, intelligent, understanding people left in this world. Because this is just sad.
Thank you.

2
★★★★☆

You people should be ashamed of yourselves. I used to work here. Please read what I have to say.

1) Some animals have vaccine reactions. It has nothing to do with who gave the shot, what shot was used, or what clinic you took it too. Animals (just like humans with Penicillin, or Prednisone) develop reactions. Please call them back if you notice a reaction--they will help you. For cheap.

2)*****Coupons--They have coupons out for better business, and it works. It allows people with lower income to bring in their dogs or cats that have had no vaccines before, or are in worse shape than others, to bring their pets with a decent price. This can cause the clinic to be busy. Please get over that. And also, do not complain if your dog is sick and you bring in a $5 coupon for an exam, and now have to pay $80. Your dog/cat was sick....Medicine is not free.......and they already gave you a discount to even see the doctor..I wish human doctors had coupons. Since when does a coupon mean that your visit is going to cost nothing? Please direct me to a grocery store that lets you bring in coupons that get you meals for free instead with a COUPON discount. Be grateful.

3) I don't know what you people think or believe, but bashing the doctors based on their "english speaking abilities" is downright rude. The senior doctor there, (the one who does major surgeries to save your animals for a low price) graduated from A&M University. Now will you people complain?.....The top Vet school in Texas?....Yeah, he put himself into debt as a college student, because he HATES animals. Man...I just am amazed at how ignorant humans are.

4) The techs there (I was a tech) bust their butts to help the clinic and the clients. They do everything they can to keep everyone happy, including you and your animals. The receptionists deal with the most rudest people you can imagine, simply when they have to tell the client that there is certain protocol to follow, just like other job. When I worked there, I did not wake up everyday thinking "MAN, I AM SO MAD AND MISERABLE, I AM GOING TO SCREW EVERYONE OUT OF THEIR MONEY AT MY JOB BECAUSE I HATE EVERYONE AND THEIR ANIMALS, THATS WHY I HELP THEM EVERYDAY."

I just cannot believe that people think they are out to hurt your animals and take all your money. The Dr. M does ear crops for HALF of what you would pay somewhere else, and does an amazing job. Ask anyone.

Dr. P is the nicest doctor you will ever meet. He will stay in the exam room with you ALL DAY if he has to, to insure that you understand what is going on with your sick animal.

In response to a few complaints:
*The clinic stinks because of YOUR animals. Your animals smell awful. They come in their with ear infections like you would not believe, amongst other problems. Its not our fault theirt your animals need medical attention and smell.

*Vaccines hurt most puppies. It is not the tech's fault or the Doctor's fault that your puppy cries in some cases. Vaccines are kept refrigerated, therefore may come as a cold shocking sensation to your puppy, and he/she may wine. Human babies cry when given shots...

*To the woman who claims they did not anesthetize the gentleman's dog. Hahahaha....can you imagine a doctor trying to spay an animal that was not sedated??! Oh my goodness I am laughing at that accusation. You'd think they'd know if an animal was sedated or not after 8 years of med school. Hahaha!!! That one is my favorite complaint!!

One last thing, If there was a website to complain about clients, there would be complaints on there too. There are always two sides to every story, remember that. If the clients who have good things to say about this clinic posted reviews on this website, instead of the majority of people who b*tch, the reviews would be totally different.

Please allow me to believe that there are still sane, intelligent, understanding people left in this world. Because this is just sad.
Thank you.

Pros: Afordable, cuts to the chase.

Cons: Busy, because a lot of people come there.

.

My original vet is wonderful (Premier Animal Hospital (Dr. Hamby or Dr. Daigle), but in Cedar Park and too far for simple vaccines. Well South Austin Pet & Bird Clinic was convenient for me, so I decided to take my mother in laws dog in for puppy shots plus she found a coupon for cheap services. Every time I come in for shots they would have lost my records from the previous shot. I needed to bring in one of my dogs since he was having issues with ring worm. I treated another dog before with some oral antibiotics and antibiotic spray. They said he had an allergic reaction and wanted to do a steriod injection and pills. I said 'no way'. I am not a vet, but I know what ring worm looks like on dogs. He is an outside dog and likes to sleep in the dirt. They wouldn't give me the antibiotics. There was 2 vet techs that were pretty nice to me and treated my dogs with care, but the vets had no care in the world and didn't speak very good English. They were really pushy with the dogs and didn't explain anything. I remember I was sitting in the waiting room and a lady comes in frantic with her road rash dog in her arms. 'My dog was hit by a car in Elroy'. First off that is a far drive from Elroy and second they told her that the vets are busy right now with people that have an appointment. Apparently the dog has been there before and they still had to wait to fill out paperwork. I gave her my appointment. I was just talking to my coworker about the clinic and she told to stay clear. She had a dog die from there. She brought her puppy in because it seemed really sick and lethargic. She thought it was parvo. The vets said 'no it's not parvo, your puppy just needs some rest and plenty of water. The puppy didn't have a chance and died that evening. Most likely it was parvo.

0
★☆☆☆☆

My original vet is wonderful (Premier Animal Hospital (Dr. Hamby or Dr. Daigle), but in Cedar Park and too far for simple vaccines. Well South Austin Pet & Bird Clinic was convenient for me, so I decided to take my mother in laws dog in for puppy shots plus she found a coupon for cheap services. Every time I come in for shots they would have lost my records from the previous shot. I needed to bring in one of my dogs since he was having issues with ring worm. I treated another dog before with some oral antibiotics and antibiotic spray. They said he had an allergic reaction and wanted to do a steriod injection and pills. I said 'no way'. I am not a vet, but I know what ring worm looks like on dogs. He is an outside dog and likes to sleep in the dirt. They wouldn't give me the antibiotics. There was 2 vet techs that were pretty nice to me and treated my dogs with care, but the vets had no care in the world and didn't speak very good English. They were really pushy with the dogs and didn't explain anything. I remember I was sitting in the waiting room and a lady comes in frantic with her road rash dog in her arms. 'My dog was hit by a car in Elroy'. First off that is a far drive from Elroy and second they told her that the vets are busy right now with people that have an appointment. Apparently the dog has been there before and they still had to wait to fill out paperwork. I gave her my appointment. I was just talking to my coworker about the clinic and she told to stay clear. She had a dog die from there. She brought her puppy in because it seemed really sick and lethargic. She thought it was parvo. The vets said 'no it's not parvo, your puppy just needs some rest and plenty of water. The puppy didn't have a chance and died that evening. Most likely it was parvo.

Pros: open weekends, but nothing else is good

Cons: high prices/coupons not worth it/poor customer svc/uncaring

.

This place was scary. I walked in nd it smelled so bad. I did not stay for my appointment because of how dirty it was.

2
★★☆☆☆

This place was scary. I walked in nd it smelled so bad. I did not stay for my appointment because of how dirty it was.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

took an orphan puppy in because he wasnt eating right and seemed dehydrated.

they didnt notice I went with my wife. well I walked into the examing room, she walked into the waiting room to here them whispering about "the idiot guy that dehydrated a puppy"

stupid people

2
★★★★☆

took an orphan puppy in because he wasnt eating right and seemed dehydrated.

they didnt notice I went with my wife. well I walked into the examing room, she walked into the waiting room to here them whispering about "the idiot guy that dehydrated a puppy"

stupid people

Pros: always take walk ins.

Cons: receptionist are idiots.

.

I've been there several times and they do a good job. I do not work there and I am sure other people who have left good reviews do not work there. They take care of animals. Get a life people.

2
★★★★☆

I've been there several times and they do a good job. I do not work there and I am sure other people who have left good reviews do not work there. They take care of animals. Get a life people.

.

I would recommend using this office for quick things and immunizations and their weekend hours are great. However the few times I took my dogs there for more serious items they spent all of 2 minutes with us and did not even touch my dog before diagnosing the problem. Which makes me very skeptical of them. I recently had my female spayed and took her to a clinic on manchaca instead, which charged way more but I felt more secure in the fact that they would take better care of her.
On a side note if anything else the smell when you walk in there is enough to turn anyone away. Can they get some stick ups?

1
★★☆☆☆

I would recommend using this office for quick things and immunizations and their weekend hours are great. However the few times I took my dogs there for more serious items they spent all of 2 minutes with us and did not even touch my dog before diagnosing the problem. Which makes me very skeptical of them. I recently had my female spayed and took her to a clinic on manchaca instead, which charged way more but I felt more secure in the fact that they would take better care of her.
On a side note if anything else the smell when you walk in there is enough to turn anyone away. Can they get some stick ups?

Pros: cheap, great weekend hours

Cons: spends all of 2 minutes with you

.

Its already been said, but let me also state, the good reviews are written by the staff. avoid this clinic, and its sister clinic wells branch pet and bird clinic, at all costs. they lied to me about my dog having heart worms and gave me multiple medications that he didnt need, before trying to ave me leave him there for a 3 day $800 stay. the doctor was rough and unkind, all of my inital instincts about this place were right. I didnt realize the two clinics were connected, but the wells branch clinic also told me that another dog of mine had heart worms when she didnt. Extracting money from people while having no concern for their pets actual health problems is apparently their standard. I read tons of reviews that begged people to avoid this place, and multiple accounts of pets going in to be spayed/ neutered, and dying. If that wasnt enough, I recently found out a friend of mine worked for the wells branch clinic and he confirmed that pets do in fact die from poor care very frequently and that they just take peoples money.

0
★☆☆☆☆

Its already been said, but let me also state, the good reviews are written by the staff. avoid this clinic, and its sister clinic wells branch pet and bird clinic, at all costs. they lied to me about my dog having heart worms and gave me multiple medications that he didnt need, before trying to ave me leave him there for a 3 day $800 stay. the doctor was rough and unkind, all of my inital instincts about this place were right. I didnt realize the two clinics were connected, but the wells branch clinic also told me that another dog of mine had heart worms when she didnt. Extracting money from people while having no concern for their pets actual health problems is apparently their standard. I read tons of reviews that begged people to avoid this place, and multiple accounts of pets going in to be spayed/ neutered, and dying. If that wasnt enough, I recently found out a friend of mine worked for the wells branch clinic and he confirmed that pets do in fact die from poor care very frequently and that they just take peoples money.

Pros: they have coupons to fool you

Cons: everything

.

I had two animals that needed everything. I called around and they had better deals than anyone. They took care of my pets and I was in and out. I will go back.

2
★★★★☆

I had two animals that needed everything. I called around and they had better deals than anyone. They took care of my pets and I was in and out. I will go back.

.

I took my pet there to get her rabies shot and it was horrible. No one greeted me or seemed the least bit interested in what I was there for. They were very set on a get in, get out system. Obviously, not very reassuring to take your pet where no one wants to talk to you. Overall, they got me the help I needed.

1
★★☆☆☆

I took my pet there to get her rabies shot and it was horrible. No one greeted me or seemed the least bit interested in what I was there for. They were very set on a get in, get out system. Obviously, not very reassuring to take your pet where no one wants to talk to you. Overall, they got me the help I needed.

Pros: If you need a quick fix (minor) need something major please stay away.

Cons: Very stiff staff, not welcoming

.

They took care of my cat right away. Doctors and staff were nice. My cat got better, No problems here.

1
★★★☆☆

They took care of my cat right away. Doctors and staff were nice. My cat got better, No problems here.

.

I have a friend that has worked for this clinic for a while now. Im not going to get into many details. But if you care about your pet do not take them here. Take heed. I also know that every good review written here was written by the owners. Some of the horror stories I hear that comes out of this place would make you sick... Stay far, far away...

0
★☆☆☆☆

I have a friend that has worked for this clinic for a while now. Im not going to get into many details. But if you care about your pet do not take them here. Take heed. I also know that every good review written here was written by the owners. Some of the horror stories I hear that comes out of this place would make you sick... Stay far, far away...

Pros: I always get free stuff from my friend....

Cons: Too many to write...

.

Great staff! Great Doctors! Prices are good. Care is excellent. They remind me every year when my pets are due. I have two or three emergencies on Sundays through the years and they are always open.

2
★★★★★

Great staff! Great Doctors! Prices are good. Care is excellent. They remind me every year when my pets are due. I have two or three emergencies on Sundays through the years and they are always open.

.

I found out the other week that my dog had heartworms. Of course when they told me how much it would be to fix it, I was shocked. However, I called almost every other vet in Austin, and South Branch was by far the most reasonable. I took my baby in and they got rid of the heartworms. The doctor called me everyday to tell me how my baby was! How thoughtful!!! It was way worth the money! He really took care of my baby and made me feel totally comfortable with leaving him my baby.

2
★★★★★

I found out the other week that my dog had heartworms. Of course when they told me how much it would be to fix it, I was shocked. However, I called almost every other vet in Austin, and South Branch was by far the most reasonable. I took my baby in and they got rid of the heartworms. The doctor called me everyday to tell me how my baby was! How thoughtful!!! It was way worth the money! He really took care of my baby and made me feel totally comfortable with leaving him my baby.

Pros: Great Service - Caring - Reasonably Priced

.

I took my kitty there and they took great care of her and myself. The place was clean. The doctor spent an hour with me and I could tell he loved to help animals. I will always go there!!!

2
★★★★★

I took my kitty there and they took great care of her and myself. The place was clean. The doctor spent an hour with me and I could tell he loved to help animals. I will always go there!!!

Pros: Listened to me - took care of my pet - were very reasonably priced

Cons: -------

.

My mom had a 9 year old Lab mix. He was not eating and had a lump on his back. She took him in on a Friday the Vet she saw insisted on doing the visit as a well check instead of a sick visit. They made her get him all his shots even things you dont have to get. While he was sick with a fever. When she mentioned the bump on his back he ran his hand down it and didnt say anything about it. Instead he ran a thyroid check and said that was the problem so he put him on thyroid meds. We paid $378.00 that day. By Sunday he was doing really bad. We took him back and saw a different vet. As soon as this vet saw him you could tell he knew there was something wrong with him. He felt the bump and said it felt like a tumor. So they did an XRAY. Cole's lungs were full of fliud and the mass on his back was a bone tumor. He was in alot of pain and we were told that they could put him on antibiotics and see what happends. Being loving pet owners we didnt want him to suffer any more and with the info we were giving we made the hard desision to put him to sleep. After taking time to say goodbye to him we went out to pay. They not only charged us for useless vaccines on Friday they also charged us for an office visit twice on suday. One the reciept it shows that the office visit is included int he euthanasia but they had no problam charging us another $40 for an office visit. Sunday's bill came out to$230.00. I feel they took advantage of us when we were worried about our pet. This is a horrible Vet and I would never take another pet there. I only hope we made the right dission. Dont take your pets here if you love them. I will be taking mine back to Riverside Vetrinary Clinic. They really care about you and your animals!!!!!!

0
★☆☆☆☆

My mom had a 9 year old Lab mix. He was not eating and had a lump on his back. She took him in on a Friday the Vet she saw insisted on doing the visit as a well check instead of a sick visit. They made her get him all his shots even things you dont have to get. While he was sick with a fever. When she mentioned the bump on his back he ran his hand down it and didnt say anything about it. Instead he ran a thyroid check and said that was the problem so he put him on thyroid meds. We paid $378.00 that day. By Sunday he was doing really bad. We took him back and saw a different vet. As soon as this vet saw him you could tell he knew there was something wrong with him. He felt the bump and said it felt like a tumor. So they did an XRAY. Cole's lungs were full of fliud and the mass on his back was a bone tumor. He was in alot of pain and we were told that they could put him on antibiotics and see what happends. Being loving pet owners we didnt want him to suffer any more and with the info we were giving we made the hard desision to put him to sleep. After taking time to say goodbye to him we went out to pay. They not only charged us for useless vaccines on Friday they also charged us for an office visit twice on suday. One the reciept it shows that the office visit is included int he euthanasia but they had no problam charging us another $40 for an office visit. Sunday's bill came out to$230.00. I feel they took advantage of us when we were worried about our pet. This is a horrible Vet and I would never take another pet there. I only hope we made the right dission. Dont take your pets here if you love them. I will be taking mine back to Riverside Vetrinary Clinic. They really care about you and your animals!!!!!!

Pros: None that I could find

Cons: Money hungry and dont care about your pets

.

My dog was run over by a car on a Sunday. I did not think that clinics were open on Sunday. By the grace of god, South Branch was open. The staff took amazing care of my dog Lucy and were extremely caring to both of us. We were not sure if she would make it but the doctor saved her life. We are very lucky that doctors and staff like this are in Austin. They even stayed late with us. God Bless You South Branch Pet and Bird Clinic.

2
★★★★★

My dog was run over by a car on a Sunday. I did not think that clinics were open on Sunday. By the grace of god, South Branch was open. The staff took amazing care of my dog Lucy and were extremely caring to both of us. We were not sure if she would make it but the doctor saved her life. We are very lucky that doctors and staff like this are in Austin. They even stayed late with us. God Bless You South Branch Pet and Bird Clinic.

Pros: Friendly, caring,

.

I have been taking my pets here for years. The staff has always done a good job with my pets. I really like Dr Mekonnen and his care.
I thought I was going to have to put my dog down because he was getting old and sick but Dr. Mekonnen figured out what was wrong and He is acting like a puppy again. Thanks to everyone at South branch for your help.

2
★★★★★

I have been taking my pets here for years. The staff has always done a good job with my pets. I really like Dr Mekonnen and his care.
I thought I was going to have to put my dog down because he was getting old and sick but Dr. Mekonnen figured out what was wrong and He is acting like a puppy again. Thanks to everyone at South branch for your help.

Pros: Good prices

Cons: sometimes busy

.

I've been going to South Branch Pet and Bird Clinic for 11 years, and the last 5 years their service has been bad and they have neglected to send annual notices and/or call. Employee turn over might have something to do with the service, but once you start with a notification process, then people become dependent upon it. Today, I called to find out if my dog was current on his shots they said his shots were due last month. I asked why was I not notified they said, "I'm sorry, we give you a courtesy call but you are the one ultimately responsible for your pets due dates." Normally I would not be so upset but my dog just came in contact with a rabid raccoon and when they told me that my dogs shots were past due I became angry. I then realized this clinic has been negligible before several times in the past years. I'm now changing to a new clinic because I prefer a clinic with professionals. (It turns out that my dog is covered because he had the 3 year vaccination).

0
★☆☆☆☆

I've been going to South Branch Pet and Bird Clinic for 11 years, and the last 5 years their service has been bad and they have neglected to send annual notices and/or call. Employee turn over might have something to do with the service, but once you start with a notification process, then people become dependent upon it. Today, I called to find out if my dog was current on his shots they said his shots were due last month. I asked why was I not notified they said, "I'm sorry, we give you a courtesy call but you are the one ultimately responsible for your pets due dates." Normally I would not be so upset but my dog just came in contact with a rabid raccoon and when they told me that my dogs shots were past due I became angry. I then realized this clinic has been negligible before several times in the past years. I'm now changing to a new clinic because I prefer a clinic with professionals. (It turns out that my dog is covered because he had the 3 year vaccination).

Pros: Great deals

Cons: Not very courteous

.

I'm just sick over the experience I had at this sorry excuse for a vet clinic. I have a 2 yr old dog who had a lump under his eye. I did a lot of research on it and felt fairly certain it was a dental infection.

The receptionists were RUDE and nobody seemed the least bit interested in my dog. The place is FILTHY- I didn't even want to sit on the chair. When Dr. Mekonnen walked came into the room, I explained to him about the lump and asked him about whether it could be an absess tooth. He shook his head and said no, it's way too high, couldn't be the tooth, and said we needed to schedule surgery the next day to cut out the tumor, because it might be cancer. I love my dog, so of course this scared me, and I asked how he could be sure it's even a tumor (since he'd spent all of 3 minutes looking at my dog at this point, never asked about his medical history, just looked him over and said he needed surgery). He was OBVIOUSLY rushing me to do the surgery by scaring the sh*t out of me by making me think it had to be cancer. He then abruptly said he would prescribe antibiotics, and to go to the front to schedule the surgery.

I was too upset to question him, so I went to the front to schedule the surgery. Only when I got home and cleared my head a bit did I realize how UTTERLY RIDICULOUS this was- no good vet is going to rush me into scheduling surgery- I felt like they were just out to take as much money from me as possible, whether or not it was right for my dog. I called a different vet and went in this morning- he TOTALLY agreed that it's likely a dental infection and first did an aspiration to check the fluid in the lump- like any GOOD vet would do before cutting into a dog's face. It's likely my dog just needed antibiotics and possibly a root canal down the line. Had I not trusted my instinct, they would have cut him open for NO GOOD REASON!!!!

This "vet" is a joke. If you love your pet (and your money) find someplace else.

0
★☆☆☆☆

I'm just sick over the experience I had at this sorry excuse for a vet clinic. I have a 2 yr old dog who had a lump under his eye. I did a lot of research on it and felt fairly certain it was a dental infection.

The receptionists were RUDE and nobody seemed the least bit interested in my dog. The place is FILTHY- I didn't even want to sit on the chair. When Dr. Mekonnen walked came into the room, I explained to him about the lump and asked him about whether it could be an absess tooth. He shook his head and said no, it's way too high, couldn't be the tooth, and said we needed to schedule surgery the next day to cut out the tumor, because it might be cancer. I love my dog, so of course this scared me, and I asked how he could be sure it's even a tumor (since he'd spent all of 3 minutes looking at my dog at this point, never asked about his medical history, just looked him over and said he needed surgery). He was OBVIOUSLY rushing me to do the surgery by scaring the sh*t out of me by making me think it had to be cancer. He then abruptly said he would prescribe antibiotics, and to go to the front to schedule the surgery.

I was too upset to question him, so I went to the front to schedule the surgery. Only when I got home and cleared my head a bit did I realize how UTTERLY RIDICULOUS this was- no good vet is going to rush me into scheduling surgery- I felt like they were just out to take as much money from me as possible, whether or not it was right for my dog. I called a different vet and went in this morning- he TOTALLY agreed that it's likely a dental infection and first did an aspiration to check the fluid in the lump- like any GOOD vet would do before cutting into a dog's face. It's likely my dog just needed antibiotics and possibly a root canal down the line. Had I not trusted my instinct, they would have cut him open for NO GOOD REASON!!!!

This "vet" is a joke. If you love your pet (and your money) find someplace else.

Pros: ABSOLUTELY NOTHING

Cons: Filthy, Rude, Only out for my money- NOT my pet's well being

.

Don't be lured by the coupon. This place is so filthy, I wouldn't let my cat jump onto the floor in the exam room. The staff is stressed and over booked; we waited 30 minutes in their dirty, loud waiting room before we were called back to a disgusting exam room. The doctor spent 5 seconds looking at my cat, gave her a cortizone shot, and took off. Ugh, never going back.

0
★☆☆☆☆

Don't be lured by the coupon. This place is so filthy, I wouldn't let my cat jump onto the floor in the exam room. The staff is stressed and over booked; we waited 30 minutes in their dirty, loud waiting room before we were called back to a disgusting exam room. The doctor spent 5 seconds looking at my cat, gave her a cortizone shot, and took off. Ugh, never going back.

Pros: None

Cons: Too many to list!

.

Dr. Mekonnen is extremely abrupt and was not interested in discussing treatment options for a very sick dog that had recently been rescued. The day before the dog's passing, I could not get a vet from their clinic to return my calls, despite speaking with a tech and the receptionist multiple times. The dog and his sibling had a HIGHLY contagious virus and Dr. Mekonnen himself let the surviving puppy come bounding out into the lobby and only picked him up when we complained. Later, we witnessed the puppy running around behind the reception desk and in other parts of the clinic. They were not following common protocol for preventing the spread of this deadly virus. This puppy was in fact in recovery but definitely in the stage where he was still shedding the virus. The prices may seem reasonable but in this case, you get what you pay for and at the time of payment, they may not seem to be so reasonable. We were charged for medicine we brought and medicine they used that was never discussed with us. What was not used of what we brought in, was never returned to us. Also, I strongly suggest looking up Dr. Savita Wadhwani (the owner of the clinic), on the Texas State Board of Veterinary Medical Examiners for information on her official reprimand.

0
★☆☆☆☆

Dr. Mekonnen is extremely abrupt and was not interested in discussing treatment options for a very sick dog that had recently been rescued. The day before the dog's passing, I could not get a vet from their clinic to return my calls, despite speaking with a tech and the receptionist multiple times. The dog and his sibling had a HIGHLY contagious virus and Dr. Mekonnen himself let the surviving puppy come bounding out into the lobby and only picked him up when we complained. Later, we witnessed the puppy running around behind the reception desk and in other parts of the clinic. They were not following common protocol for preventing the spread of this deadly virus. This puppy was in fact in recovery but definitely in the stage where he was still shedding the virus. The prices may seem reasonable but in this case, you get what you pay for and at the time of payment, they may not seem to be so reasonable. We were charged for medicine we brought and medicine they used that was never discussed with us. What was not used of what we brought in, was never returned to us. Also, I strongly suggest looking up Dr. Savita Wadhwani (the owner of the clinic), on the Texas State Board of Veterinary Medical Examiners for information on her official reprimand.

Cons: Staff is cold, uncaring and failed to follow infectious disease protocol.

.

This office was great in a pinch, as in, 9:30pm emergency. Beware, though, that it will cost you an arm and a leg. Office visit + prescription pain killer = $140.00.

1
★★★☆☆

This office was great in a pinch, as in, 9:30pm emergency. Beware, though, that it will cost you an arm and a leg. Office visit + prescription pain killer = $140.00.

Pros: 24 hour

Cons: Price Price Price

.

South Branch MIS-diagnosed my cat and now she is DEAD. My cat was suffering from extreme low-potassium/hypokelemia brought on by un-diagnosed kidney disease. Dr. Patel (sp) said she had, had a stroke. They gave fluids and two days later said she wouldn't get any better. The next day I find off a common website for Kidney Disease in cats (CRF) a link showing medical pictures and descriptions of what EXACTLY what my cat had. Not a stroke! They also did not test her for low-potassium either! I am now panicky-it is too late to take her to a specality clinc, too late to make Informed choices for my cat. I want her back and I can't make any more choices for her, because she is dead, dead, dead. It is true she might not have pulled out of kidney crisis-but I will never know if she would have gotten better, because I followed a Dr.'s advice. I am going to file a complaint with the Vet board-not that it will help, she is still dead. It doesn't get posted unless action is taken . Dr. Patel is the expert, not I-and because of his wrong medical advice my cat is Dead.
I will also ad that his staff can be unfriendly, but this current group is Ok. The techs are friendly too. I feel that this office is really busy. Too busy to give detailed care. Ok vet if you want it quick and dirty. But, if there is something seriously wrong with your pet-so elsewhere, otherwise you leave with empty arms.

Update: I took my remaining cat in there for treatment of kidney disease & while looking at his chart realize that 10 months before he 'crashed' with the disease he had elevated BUN levels (indicator of kidney problems) Two b tests were ran & they NEVER told me about this. I could have changed his diet months earlier and looked out for symptoms of Kidney problems. If I had been told, the dead cat I wrote about, would have been on the same diet and might not have died. Why bother running tests if you don't tell the owner the results! They are the grim reapers of vets.

0
★☆☆☆☆

South Branch MIS-diagnosed my cat and now she is DEAD. My cat was suffering from extreme low-potassium/hypokelemia brought on by un-diagnosed kidney disease. Dr. Patel (sp) said she had, had a stroke. They gave fluids and two days later said she wouldn't get any better. The next day I find off a common website for Kidney Disease in cats (CRF) a link showing medical pictures and descriptions of what EXACTLY what my cat had. Not a stroke! They also did not test her for low-potassium either! I am now panicky-it is too late to take her to a specality clinc, too late to make Informed choices for my cat. I want her back and I can't make any more choices for her, because she is dead, dead, dead. It is true she might not have pulled out of kidney crisis-but I will never know if she would have gotten better, because I followed a Dr.'s advice. I am going to file a complaint with the Vet board-not that it will help, she is still dead. It doesn't get posted unless action is taken . Dr. Patel is the expert, not I-and because of his wrong medical advice my cat is Dead.
I will also ad that his staff can be unfriendly, but this current group is Ok. The techs are friendly too. I feel that this office is really busy. Too busy to give detailed care. Ok vet if you want it quick and dirty. But, if there is something seriously wrong with your pet-so elsewhere, otherwise you leave with empty arms.

Update: I took my remaining cat in there for treatment of kidney disease & while looking at his chart realize that 10 months before he 'crashed' with the disease he had elevated BUN levels (indicator of kidney problems) Two b tests were ran & they NEVER told me about this. I could have changed his diet months earlier and looked out for symptoms of Kidney problems. If I had been told, the dead cat I wrote about, would have been on the same diet and might not have died. Why bother running tests if you don't tell the owner the results! They are the grim reapers of vets.

Pros: Cheap emergency surgery, open 7-days and late

Cons: Your pet may die

.

Dr. Mekonnen has been taking care of my pets for 20 years now. He shows great care and due diligence with all services rendered. I would hope that the persons blasting his staff took the time to inform him personally of their concerns as I'm sure he would correct any unprofessional behavior immediately. Publicly admonishing him is an ignorant way to effect change, if that is in fact what these people were trying to accomplish. This clinic is the most empathetic, knowlegable and skilled; and it is the reason I will continue to allow them to treat my pets. Great work, Dr. Mekonnen!

2
★★★★★

Dr. Mekonnen has been taking care of my pets for 20 years now. He shows great care and due diligence with all services rendered. I would hope that the persons blasting his staff took the time to inform him personally of their concerns as I'm sure he would correct any unprofessional behavior immediately. Publicly admonishing him is an ignorant way to effect change, if that is in fact what these people were trying to accomplish. This clinic is the most empathetic, knowlegable and skilled; and it is the reason I will continue to allow them to treat my pets. Great work, Dr. Mekonnen!

Pros: Dr. Mekonnen

Cons: can't think of any

.

I have had nothing but a good experience here. They always let me know what they want to do or give in the exam rooms before they do it. If i have any concerns about money, I ask how much it will be instead of acting surprised at the checkout. The coupons are always helpful. There are limitations to the coupons of course.. one coupon per vsit ): Well you can't expect to get everything you want at a cheap price. They are a real help to people that need them, not people who want to make a fuss about trying to get a discount on everything you can. Don't get upset about leaving your coupons at home. Your an adult...take it with you. If you want that discount you will. If not, quit complaining about the price and pay your bill. If you have sick pets, don't wait 4 (+) days to take them in then complain that the meds given are not working. If you are having surgery done on your pet, sign for pre-operative bloodwork, I know they have it because my pet was spayed there. Now name calling is something I did in elementary. If you have a problem with the staff, be a grown-up and talk to the management about it. Theres no need for name calling to women or men who might be a little different in weight than your perfect self. Relax a little. Seek some anger management or something. I just happen to be going to that Vet for the last 5 years. So obviously one of you complainers hasn't been taking your pet in very often. Doctor Mekonnen is a great man & Doctor. And for those of you who bad mouth his help, get your facts straight. The night staff has been the same for the past 5 years that I have been going there and one of the night techs is a woman. It's kind of hard to see her degrading women when she is one herself. As for the male tech, he has always been very helpful for my family and myself with our pets. Overall I still remain a client & I will continue to refer my friends and family there...

2
★★★★☆

I have had nothing but a good experience here. They always let me know what they want to do or give in the exam rooms before they do it. If i have any concerns about money, I ask how much it will be instead of acting surprised at the checkout. The coupons are always helpful. There are limitations to the coupons of course.. one coupon per vsit ): Well you can't expect to get everything you want at a cheap price. They are a real help to people that need them, not people who want to make a fuss about trying to get a discount on everything you can. Don't get upset about leaving your coupons at home. Your an adult...take it with you. If you want that discount you will. If not, quit complaining about the price and pay your bill. If you have sick pets, don't wait 4 (+) days to take them in then complain that the meds given are not working. If you are having surgery done on your pet, sign for pre-operative bloodwork, I know they have it because my pet was spayed there. Now name calling is something I did in elementary. If you have a problem with the staff, be a grown-up and talk to the management about it. Theres no need for name calling to women or men who might be a little different in weight than your perfect self. Relax a little. Seek some anger management or something. I just happen to be going to that Vet for the last 5 years. So obviously one of you complainers hasn't been taking your pet in very often. Doctor Mekonnen is a great man & Doctor. And for those of you who bad mouth his help, get your facts straight. The night staff has been the same for the past 5 years that I have been going there and one of the night techs is a woman. It's kind of hard to see her degrading women when she is one herself. As for the male tech, he has always been very helpful for my family and myself with our pets. Overall I still remain a client & I will continue to refer my friends and family there...

Pros: Good prices & convienient hours

Cons: Not open 24/7

.

This place is wack. The receptionist at night (the big one) is rude and does nothing but eat pizza and cinnamon sticks and talk down about all the clients. Any one who calls she has somthing to say about them and then she has to tell every one that works there how stupid they were. If you don't have money they all treat you like your trash. Pets die there when going in for simple procedures such as injections, ear crops, neutering, spays. The doctor there will try his hardest to find anything under the sun he can charge you for. This place is bogus and so is the staff. They do always have coupons out but remember this when you bring one in they'll just find other things to charge on your bill.

0
★☆☆☆☆

This place is wack. The receptionist at night (the big one) is rude and does nothing but eat pizza and cinnamon sticks and talk down about all the clients. Any one who calls she has somthing to say about them and then she has to tell every one that works there how stupid they were. If you don't have money they all treat you like your trash. Pets die there when going in for simple procedures such as injections, ear crops, neutering, spays. The doctor there will try his hardest to find anything under the sun he can charge you for. This place is bogus and so is the staff. They do always have coupons out but remember this when you bring one in they'll just find other things to charge on your bill.

Pros: you get free coffee

Cons: your pets die

.

Does the vet care about how his clients are treated by the "big" receptionist he's got up front. The answer, NO!! I've witnesed people leave in tears just because of how rude and uncarring his staff is. Can they treat some people right? Yes, but no one knows how they decide who to treat like a human and who not to. It seems they all love to eat so maybe they are only nice to the kissers that bring them candy and fattening foods like that. Who knows but they have lost me as a client. The receptionist that calls to lets clients know when their pets are up for annuals or boosters is so rude. She acts like i'm an idiot every time she calls. I didn't go to school to be a vet nor do I keep my butt in a vets office all day so I do not know all their codes or know what meds are what or any of that. If I could give the staff their any advice thats what it would be, to remember that they work in a vet office not their clients.

0
★☆☆☆☆

Does the vet care about how his clients are treated by the "big" receptionist he's got up front. The answer, NO!! I've witnesed people leave in tears just because of how rude and uncarring his staff is. Can they treat some people right? Yes, but no one knows how they decide who to treat like a human and who not to. It seems they all love to eat so maybe they are only nice to the kissers that bring them candy and fattening foods like that. Who knows but they have lost me as a client. The receptionist that calls to lets clients know when their pets are up for annuals or boosters is so rude. She acts like i'm an idiot every time she calls. I didn't go to school to be a vet nor do I keep my butt in a vets office all day so I do not know all their codes or know what meds are what or any of that. If I could give the staff their any advice thats what it would be, to remember that they work in a vet office not their clients.

Pros: none

Cons: Rude and uncarring staff

.

My 15 yr. old cat had been in a house fire, was rescued by a firefighter and treated for smoke inahlation on site. He escaped/ran, and was found 3 days later. My friend brought him in a critical state to South Branch Pet and Bird. The vet had faith that my cat would survive even though I did not. With much attention, excellent care, and reasonable cost, he did survive - 20 years and counting.
This was my introduction to Dr. Mekonnen, and I have been a loyal client ever since. For years he has been a very competent, patient, informative, and friendly vet. He handles my pets with care, and was very present, concerned and compassionate when I had to put down my cat's 19 year old brother. I also received a sympathy card in the mail the following week - signed by all the employees; something I believe is routine for this office. I, too, had outstanding bills, which I paid for sevices rendered.
The desk clerks, and the vet assistants are always pleasant and helpful. They once informed me of some on line coupon, and I appreciated this assistance.
I'm sorry folks have had any less than great experiences with South Branch, I would definitely suggest you give it another chance.
Thanks Dr. MeKonnen and staff - I appreciate your work!
Ruth,

2
★★★★★

My 15 yr. old cat had been in a house fire, was rescued by a firefighter and treated for smoke inahlation on site. He escaped/ran, and was found 3 days later. My friend brought him in a critical state to South Branch Pet and Bird. The vet had faith that my cat would survive even though I did not. With much attention, excellent care, and reasonable cost, he did survive - 20 years and counting.
This was my introduction to Dr. Mekonnen, and I have been a loyal client ever since. For years he has been a very competent, patient, informative, and friendly vet. He handles my pets with care, and was very present, concerned and compassionate when I had to put down my cat's 19 year old brother. I also received a sympathy card in the mail the following week - signed by all the employees; something I believe is routine for this office. I, too, had outstanding bills, which I paid for sevices rendered.
The desk clerks, and the vet assistants are always pleasant and helpful. They once informed me of some on line coupon, and I appreciated this assistance.
I'm sorry folks have had any less than great experiences with South Branch, I would definitely suggest you give it another chance.
Thanks Dr. MeKonnen and staff - I appreciate your work!
Ruth,

.

I have been using Dr. Mekonnen for a while and have always been happy with his service. I happened to see the reviews below and thought I would give my opinion. The prices are affordable but I feel that the service is good as well. dr. Mekonnen has treaded my dogs since they were puppies and has always treated them with care and kept them healthy.

2
★★★★☆

I have been using Dr. Mekonnen for a while and have always been happy with his service. I happened to see the reviews below and thought I would give my opinion. The prices are affordable but I feel that the service is good as well. dr. Mekonnen has treaded my dogs since they were puppies and has always treated them with care and kept them healthy.

Pros: Good prices and service.

Cons: They Can be busy if you walk in

.

Though I have been happy with Westgate Pet & Bird for many years some very high prices on routine procedures led me to check prices on something routine such as a cat neuter. Lured here by low prices and what seemed to be good veterinary credentials, I found the receptionist and the doctor I spoke with to be extremely abrubt. When my cat died there (he had feline leukemia and an infection) I still got a hefty bill for bloodwork and the receptionist made me go print a copy of their online coupon in order to get the exam at a discount. In addition, their prices for cremation are substantially higher than Westgate.

I will never go in this clinic again.

1
★★☆☆☆

Though I have been happy with Westgate Pet & Bird for many years some very high prices on routine procedures led me to check prices on something routine such as a cat neuter. Lured here by low prices and what seemed to be good veterinary credentials, I found the receptionist and the doctor I spoke with to be extremely abrubt. When my cat died there (he had feline leukemia and an infection) I still got a hefty bill for bloodwork and the receptionist made me go print a copy of their online coupon in order to get the exam at a discount. In addition, their prices for cremation are substantially higher than Westgate.

I will never go in this clinic again.

Pros: None

Cons: Bait-and-Switch, rude, unfeeling during time of loss

.

South Branch Pet and Bird Clinic hastily performed surgery on my dog without doing any preoperative or postoperative tests on a tumor that was removed. Even the surgical stitches were of poor technique. After going to a different vet, I realize how bad the vets at South Branch really are. You will pay less at South Branch, but you will definitely get what you paid for. I would suggest that you find a different vet.

0
★☆☆☆☆

South Branch Pet and Bird Clinic hastily performed surgery on my dog without doing any preoperative or postoperative tests on a tumor that was removed. Even the surgical stitches were of poor technique. After going to a different vet, I realize how bad the vets at South Branch really are. You will pay less at South Branch, but you will definitely get what you paid for. I would suggest that you find a different vet.

Pros: low prices

Cons: low-quality vet care to go with the low prices

 

Wait, you're the expert.

If you've been to or used South Branch Pet & Bird Clinic, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review