Public Storage

★☆☆☆☆
$1 First Month. Online Special - Limited Time! Up to 15% off
  • 31505 Groesbeck Hwy

    Fraser, MI 48026

    Map & Directions
  • 586-218-3621

About Public Storage

Hours
Sat-Sun 9:30am-5pm, Mon-Fri 9:30am-6pm
1.0 1
Hi! Sign in to let us know how Public Storage was?
Write a Review
.

I will never ever do business with any Public Storage especially the location at 31505 Groesbeck Hwy in Fraser, MI. I was out of the country back in May 2008 and forgot to pay my bill as invoices are never sent out, and even though I had been a customer for 4+ years and was late one time paying only, I still had managed to call their number to tell them I would be back 8 days after the due date leaving a message on their local voicemail system. They did NOT acknowledge my phone call, and I also had clicked on the 'contact us' link found on their website to no avail. I paid my bill the day I returned, paying the man who identified himself as the manager and found out a week later when I tried to access my paid unit, that my lock had been cut and theirs had been installed instead. I could not believe it. The headquarters had not called before 15 mos earlier, when they erroneously marked me unpaid but later admitted to the mistake. I was locked out for five days that time and had to go out of town in the interim. I simply used the unit as a spare garage only. The rate started at $125.00 for a 12'x20' unit in 2004 and 4 years later it was at $181.00. Requesting four times over 18 months to the zone manager and even to the headquarters that they at least meet the online price offered for the same size unit at the same location went unanswered with phone calls never returned. I finally got out in July 2008 moving to the Mini-U-Storage on Groesbeck just north of 9 Mile Road, to a much more professional team and an $82.00 drop in price per month. Never Public Storage again and I will certainly pass the word.

1
★☆☆☆☆

I will never ever do business with any Public Storage especially the location at 31505 Groesbeck Hwy in Fraser, MI. I was out of the country back in May 2008 and forgot to pay my bill as invoices are never sent out, and even though I had been a customer for 4+ years and was late one time paying only, I still had managed to call their number to tell them I would be back 8 days after the due date leaving a message on their local voicemail system. They did NOT acknowledge my phone call, and I also had clicked on the 'contact us' link found on their website to no avail. I paid my bill the day I returned, paying the man who identified himself as the manager and found out a week later when I tried to access my paid unit, that my lock had been cut and theirs had been installed instead. I could not believe it. The headquarters had not called before 15 mos earlier, when they erroneously marked me unpaid but later admitted to the mistake. I was locked out for five days that time and had to go out of town in the interim. I simply used the unit as a spare garage only. The rate started at $125.00 for a 12'x20' unit in 2004 and 4 years later it was at $181.00. Requesting four times over 18 months to the zone manager and even to the headquarters that they at least meet the online price offered for the same size unit at the same location went unanswered with phone calls never returned. I finally got out in July 2008 moving to the Mini-U-Storage on Groesbeck just north of 9 Mile Road, to a much more professional team and an $82.00 drop in price per month. Never Public Storage again and I will certainly pass the word.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Public Storage

Trusted since 1972 - 24 hour storage facilities

More about Public Storage

Storage, Self Storage, 24hr Access Storage at select locations, Climate Controlled Storage, Monthly Storage, Moving Supplies, Storage Rental

 

Wait, you're the expert.

If you've been to or used Public Storage, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review