Delmar Gardens South Skilled Nursing & Rehabilitation

★☆☆☆☆
Love, care and understanding
  • 5300 Butler Hill Rd

    Saint Louis, MO 63128-4152

    Cross street: Located South of I-270 & Tesson Ferry, near Suson Park

    Map & Directions
  • 314-842-0588

1.0 3
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Avoid this place. I was shocked, not by the building which appears to be in good condition, not by the residents because every place of this type will have some extreme dementia cases, but because of the absolute ghetto behavior of their nursing staff. Yelling. Throwing and slamming charts down. Having tantrums and shouting at residents. IN FRONT OF A VISITOR, acting rude, mocking and loudly belittling other staff. I was there a good hour and I did not see so much as one iota of professional decorum.

1
★☆☆☆☆

Avoid this place. I was shocked, not by the building which appears to be in good condition, not by the residents because every place of this type will have some extreme dementia cases, but because of the absolute ghetto behavior of their nursing staff. Yelling. Throwing and slamming charts down. Having tantrums and shouting at residents. IN FRONT OF A VISITOR, acting rude, mocking and loudly belittling other staff. I was there a good hour and I did not see so much as one iota of professional decorum.

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I want to concur with the review that said the building and grounds were lovely. They still are. The staff, however, are another matter. The administration are the rudest people--and it wasn't to me. I witnessed how they talk to their employees, a poor aide who was running to answer all the call lights and still be in the dining room to serve lunch while 7 other people, nurses I guess, were out smoking. They work the nurse's aides very short and talk to them like dogs. The office people had a girl in there and she was asking about working extra shifts; mid conversation, the supervisor or whoever, picks up the phone and simply starts talking to someone else and made a shooing motion with her hand to the girl. Behind the desk on the Specialized Care Unit, this large woman with a headband was sitting on the phone and cramming food into her face while another lady was trying to walk two people to their dining room. The patients haven't even eaten yet and she was sitting on the phone snacking away ! I also found out they pay their staff the lowest of all the Delmars. This upsets me because if someone is taking care of my parent, I want them to be well paid and happy. On my way out the door--I did not return--I told that poor girl from the dining room I could tell she cared about her people and i thought she was doing a good job. She almost started crying and said she was taking a job elsewhere soon because of the way she is talked to. What little good help they have, they run off.

1
★☆☆☆☆

I want to concur with the review that said the building and grounds were lovely. They still are. The staff, however, are another matter. The administration are the rudest people--and it wasn't to me. I witnessed how they talk to their employees, a poor aide who was running to answer all the call lights and still be in the dining room to serve lunch while 7 other people, nurses I guess, were out smoking. They work the nurse's aides very short and talk to them like dogs. The office people had a girl in there and she was asking about working extra shifts; mid conversation, the supervisor or whoever, picks up the phone and simply starts talking to someone else and made a shooing motion with her hand to the girl. Behind the desk on the Specialized Care Unit, this large woman with a headband was sitting on the phone and cramming food into her face while another lady was trying to walk two people to their dining room. The patients haven't even eaten yet and she was sitting on the phone snacking away ! I also found out they pay their staff the lowest of all the Delmars. This upsets me because if someone is taking care of my parent, I want them to be well paid and happy. On my way out the door--I did not return--I told that poor girl from the dining room I could tell she cared about her people and i thought she was doing a good job. She almost started crying and said she was taking a job elsewhere soon because of the way she is talked to. What little good help they have, they run off.

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When my dad was in Delmar Gardens, I was their daily. At that time it was over $4000 a month and I'm not sure what for. When we got their in the morning (9) .. he was dirty and hadn't been cleaned. The excuse was always they were short staffed -- couldn't find enough people. But the cost didn't go down. We cleaned him. He was on a feeding tube so he didn't go to the eating area. Usually we fed him. They did very little for him. If we rang for help it was often an hour before someone even stuck their head in the door. People would be crying and yelling in their rooms and no one seemed to care. BUT.. walk in the front door and it looks beautiful... lovely decor. Very lousy care. We chose it because of location and it was a huge mistake. I wouldn't put my worst enemy there.

1
★☆☆☆☆

When my dad was in Delmar Gardens, I was their daily. At that time it was over $4000 a month and I'm not sure what for. When we got their in the morning (9) .. he was dirty and hadn't been cleaned. The excuse was always they were short staffed -- couldn't find enough people. But the cost didn't go down. We cleaned him. He was on a feeding tube so he didn't go to the eating area. Usually we fed him. They did very little for him. If we rang for help it was often an hour before someone even stuck their head in the door. People would be crying and yelling in their rooms and no one seemed to care. BUT.. walk in the front door and it looks beautiful... lovely decor. Very lousy care. We chose it because of location and it was a huge mistake. I wouldn't put my worst enemy there.

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Message from Delmar Gardens South Skilled Nursing & Rehabilitation

When Delmar Gardens opened its first skilled nursing facility in 1965, it began a tradition and laid a foundation of excellence in caring for the elderly. As a pioneer and recognized leader in skilled nursing care, the Delmar Gardens Family has taken pride in its innovative concepts, luxurious facilities, and imaginative ideas. Today, the Delmar Gardens Family has grown to meet the needs of the community including homecare, hospice, medical equipment, and early childhood centers. We are dedicated to the same traditions upon which our company was founded more than four decades ago...love, care, and understanding. We continue our pledge to meet our residents' needs for privacy, dignity, and independence and are guided by a commitment of quality service and caring professionalism. At Delmar Gardens we consider ourselves a family. Tradition is the foundation of our family. Love, care and understanding are the basis of our tradition.. Outstanding health-care services provided by a full staff of Registered Nurses,LPN's and Certified Nursing Assistants Skilled nursing care / Physical therapy /Speech therapy / Occupational therapy /Short term & respite stays/Medicare/Medicaid certified

Key Points

  • Love, care and understanding
 

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