Echols Glass & Mirror Inc

★★★★☆
Monday thru Friday 8:00AM to 5:00PM
  • 5115 Bristol Industrial Way

    Buford, GA 30518

    Map & Directions
  • 770-409-1770

About Echols Glass & Mirror Inc

Categories
  • Agriculture & Forestry
  • Ceramic Tile Contractors
  • Glass Block Manufacturers
  • Bathroom Accessories
  • Showers
  • Glass Work
  • Mirrors
  • Home Remodeling Contractors
  • Closet Organization Contractors
Details
  • Table Tops
  • Mirrors
  • Glaziers Supplies
Hours
M-F 8am-5pm, Sa-Su Closed
Special Offer
Contact us today!
Emails
  • Sales@echolsglass.com
Phones
  • Mobile (678-898-8515)
3.8966 29
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Of all the companies that we worked with during our recent new construction home, Echols Glass was the WORST! Literally every single item we purchased through them (except the shower door) was installed improperly or has broken. Six months after we moved in, we still have to make time to have them come out for repairs with no apologies! They even told me they had shredded my file and did not have a record anymore - I guess it magically reappeared. They have a nice showroom and are friendly but they can NOT deliver quality product or service. My contractor asked the owner to personally contact me to discuss these issues and he could not be bothered. He just had the front desk girl call me with another follow up appointment.

I was so excited about the closet systems in our new home. Disappointing and frustrating! Just a few items: Custom Closet Systems - clothing bars cut too short throughout, not flush. Two out of three built-in hamper hinges broken. Six months after install built-in cabinetry still has an obnoxious chemical odor. Factory stickers left all on the inside of cabinets (hard to remove) - I was told that they were in too big of a hurry to remove them the day it was installed. Mirrors - glue was visible underneath the glass. Looked like the mirrors always had a streaky film. Had to be replaced. Custom Mirrors in butler's pantry - several pieces cut too small. Kitchen pantry - Drawers jammed, stopped working. Was told it was installed improperly.

I can't wait to see what will break next!

1
★☆☆☆☆

Of all the companies that we worked with during our recent new construction home, Echols Glass was the WORST! Literally every single item we purchased through them (except the shower door) was installed improperly or has broken. Six months after we moved in, we still have to make time to have them come out for repairs with no apologies! They even told me they had shredded my file and did not have a record anymore - I guess it magically reappeared. They have a nice showroom and are friendly but they can NOT deliver quality product or service. My contractor asked the owner to personally contact me to discuss these issues and he could not be bothered. He just had the front desk girl call me with another follow up appointment.

I was so excited about the closet systems in our new home. Disappointing and frustrating! Just a few items: Custom Closet Systems - clothing bars cut too short throughout, not flush. Two out of three built-in hamper hinges broken. Six months after install built-in cabinetry still has an obnoxious chemical odor. Factory stickers left all on the inside of cabinets (hard to remove) - I was told that they were in too big of a hurry to remove them the day it was installed. Mirrors - glue was visible underneath the glass. Looked like the mirrors always had a streaky film. Had to be replaced. Custom Mirrors in butler's pantry - several pieces cut too small. Kitchen pantry - Drawers jammed, stopped working. Was told it was installed improperly.

I can't wait to see what will break next!

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We had a great experience with Echols Glass. They arrived on time and our shower glass looks very nice.

2
★★★★★

We had a great experience with Echols Glass. They arrived on time and our shower glass looks very nice.

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Had a whole bathroom remodel in April 2010 used Echols glass. They installed my shower glass, noticed black marks in the glass and scratches. They came out twice to convince me to keep the glass, I demanded new glass. It took 2 times for the installers to properly install the glass. Now after a year the hinge came apart, called Echols. They wanted me to pay upfront $185.00 before they even came out to look at the defective hinge, I could not understand this way of doing business. I was able to find a company that would come out for free and fix it for $125, they said in the 15 years of doing this job they had never seen a hinge come apart like this. BEWARE if you use this company they do not stand behind their work.

0
★☆☆☆☆

Had a whole bathroom remodel in April 2010 used Echols glass. They installed my shower glass, noticed black marks in the glass and scratches. They came out twice to convince me to keep the glass, I demanded new glass. It took 2 times for the installers to properly install the glass. Now after a year the hinge came apart, called Echols. They wanted me to pay upfront $185.00 before they even came out to look at the defective hinge, I could not understand this way of doing business. I was able to find a company that would come out for free and fix it for $125, they said in the 15 years of doing this job they had never seen a hinge come apart like this. BEWARE if you use this company they do not stand behind their work.

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We bought a foreclosed home and had to finish it out. We Needed mirrors in all Bathrooms. We called Echols Glass & Mirror. They came out and measured and gave us a link to view the types and designs of frames we could choose from, and they had alot of choices. They delivered and installed in a timely manner. We were very pleased with the product and the people we dealt with.

2
★★★★★

We bought a foreclosed home and had to finish it out. We Needed mirrors in all Bathrooms. We called Echols Glass & Mirror. They came out and measured and gave us a link to view the types and designs of frames we could choose from, and they had alot of choices. They delivered and installed in a timely manner. We were very pleased with the product and the people we dealt with.

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Echols Glass & Mirror was easy to work with, products were first quality and installation was completed when promised.

2
★★★★★

Echols Glass & Mirror was easy to work with, products were first quality and installation was completed when promised.

Pros: Very good products and installation

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Echols had the best pricing I found on a shower glass install. They arrived on time, and the installers did a great job. Very quick turnaround from quote to install.\r\nA+++

2
★★★★★

Echols had the best pricing I found on a shower glass install. They arrived on time, and the installers did a great job. Very quick turnaround from quote to install.\r\nA+++

Pros: Great Price and great service

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Gave me suggestions on how to finish the bathroom look that I wanted.

2
★★★★★

Gave me suggestions on how to finish the bathroom look that I wanted.

Pros: nice people, neat, professional

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We had just remodeled our bathroom over Christmas and everything was complete except for the shower enclosure. I had originally contacted another contractor, but kept getting put off for weeks and months. I cancelled the order with the other contractor and gave Echols Glass and Mirror a call. Basically, within a two week period the enclosure was measured, fabricated and installed. They did exactly what they said they would do and that is a great thing. I would recommend their services without hesitation.

2
★★★★☆

We had just remodeled our bathroom over Christmas and everything was complete except for the shower enclosure. I had originally contacted another contractor, but kept getting put off for weeks and months. I cancelled the order with the other contractor and gave Echols Glass and Mirror a call. Basically, within a two week period the enclosure was measured, fabricated and installed. They did exactly what they said they would do and that is a great thing. I would recommend their services without hesitation.

Pros: Rapid Response with Professional Installation

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We just remodeled our master bath and took out our old shower door. BTW we have a steam shower. Echols put in a fabulous enclosure that is beautiful, stylish and matched our bronze fixtures. We love it, they did a great job.

2
★★★★★

We just remodeled our master bath and took out our old shower door. BTW we have a steam shower. Echols put in a fabulous enclosure that is beautiful, stylish and matched our bronze fixtures. We love it, they did a great job.

Pros: Beautiful

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My experience with Echols Glass was very positive. Everyone I worked with was very professional and courteous from anyone I spoke with on the phone to the staff that came onsite.\r\n\r\nThey were prompt and responsive, and very fairly priced.\r\n\r\nMy shower door is beautiful.\r\n\r\nI would recommend Echols Glass to everyone.

2
★★★★☆

My experience with Echols Glass was very positive. Everyone I worked with was very professional and courteous from anyone I spoke with on the phone to the staff that came onsite.\r\n\r\nThey were prompt and responsive, and very fairly priced.\r\n\r\nMy shower door is beautiful.\r\n\r\nI would recommend Echols Glass to everyone.

Pros: Very professional, courteous and timely service

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The installer was very very professional and cleaned up after the installation. Product looks and works fine.

2
★★★★☆

The installer was very very professional and cleaned up after the installation. Product looks and works fine.

Pros: Quick and Fast

Cons: Couldn't get exactly what we wanted because of budget

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All services were completed in a timely manner-within 1 week. The prices were VERY reasonable. The correct size glass was not available on the day of installation but it was ready and installed within 24 hours. \r\nCalls were returned promptly.

2
★★★★☆

All services were completed in a timely manner-within 1 week. The prices were VERY reasonable. The correct size glass was not available on the day of installation but it was ready and installed within 24 hours. \r\nCalls were returned promptly.

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The owner of the company came out to measure for the shower enclosure. We were going to do a framed shower enclosure due to our budget. The owner gave us such a great deal on a frameless enclosure that we couldn't pass it up. The enclosure is beautiful and we can't wait until the rest of the bathroom is completed so that we can start using the shower. I will definitely recommend your company to my friends.

2
★★★★★

The owner of the company came out to measure for the shower enclosure. We were going to do a framed shower enclosure due to our budget. The owner gave us such a great deal on a frameless enclosure that we couldn't pass it up. The enclosure is beautiful and we can't wait until the rest of the bathroom is completed so that we can start using the shower. I will definitely recommend your company to my friends.

Pros: Great Quality, professional service, great follow up

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Echols definitely exceeded my expectations. After initial contact, they did a detail measurement on a frameless glass shower panel/door. Purchase and installation were easy and well explained. Highly recommended!!!

2
★★★★★

Echols definitely exceeded my expectations. After initial contact, they did a detail measurement on a frameless glass shower panel/door. Purchase and installation were easy and well explained. Highly recommended!!!

Pros: great customer service, easy process

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Echols Glasss offered us competitive prices, quality products, a good selection of materials and styles, and profession installation. The whole process was a better experience than I had anticipated. I would use them again no doubt!\r\n\r\n

2
★★★★★

Echols Glasss offered us competitive prices, quality products, a good selection of materials and styles, and profession installation. The whole process was a better experience than I had anticipated. I would use them again no doubt!\r\n\r\n

Pros: Locally owned Company

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very efficient and friendly!

2
★★★★★

very efficient and friendly!

Pros: great quality work

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Echols was very couteous and was on site very quickly. They came out and measured and gave a quote on the spot. They explained the process and how long till they could install the door. Within a week I had a shower dorr to be proud of.

2
★★★★★

Echols was very couteous and was on site very quickly. They came out and measured and gave a quote on the spot. They explained the process and how long till they could install the door. Within a week I had a shower dorr to be proud of.

Pros: Great quality & service

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WONDERFUL EXPERIENCE!!!
Echols Glass installed my shower door, and designed my custom closets. Wow!!! From the girls that answer the phone to the guys that installed my door- they are first class!! So professional and everything turned out beautiful!! The showroom is absolutely beautiful, with many examples of frameless and framed shower enclosures, along with antique mirrors and examples of custom closets!! If you are looking to re-do your bathroom or just looking for a mirror, you should definitely check this place out!!

5
★★★★★

WONDERFUL EXPERIENCE!!!
Echols Glass installed my shower door, and designed my custom closets. Wow!!! From the girls that answer the phone to the guys that installed my door- they are first class!! So professional and everything turned out beautiful!! The showroom is absolutely beautiful, with many examples of frameless and framed shower enclosures, along with antique mirrors and examples of custom closets!! If you are looking to re-do your bathroom or just looking for a mirror, you should definitely check this place out!!

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Excellent service in office and in field.\r\nBeautiful upgrade to our home.\r\nGood follow up on service.\r\nI'd use them again!

2
★★★★★

Excellent service in office and in field.\r\nBeautiful upgrade to our home.\r\nGood follow up on service.\r\nI'd use them again!

Pros: Dependable service

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I have been employed with Echols Glass & Mirror since January 2008 and after 15 years in the business, I know that good customer service is all about bringing customers back. It's about sending them away happy ? happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. Fortunately, we have a vast number of repeat customers and as with any business you have a few that you can not appease. We warmly welcome your feedback and will work with you to make certain that your purchase is what you expect.

2
★★★★★

I have been employed with Echols Glass & Mirror since January 2008 and after 15 years in the business, I know that good customer service is all about bringing customers back. It's about sending them away happy ? happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. Fortunately, we have a vast number of repeat customers and as with any business you have a few that you can not appease. We warmly welcome your feedback and will work with you to make certain that your purchase is what you expect.

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I just recently had my frameless shower installed, it looks fantastic! I must disagree on the customer service, I felt that they were very responsive to my needs and pleasant to interact with. I plan to order from them again for my mirrors.

2
★★★★★

I just recently had my frameless shower installed, it looks fantastic! I must disagree on the customer service, I felt that they were very responsive to my needs and pleasant to interact with. I plan to order from them again for my mirrors.

Pros: Customer service, quality

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Echols Glass I must agree the customer service is terrible. They do not return phone calls and have absolutely no regard for the customer. \r\nWould never purchase from them again or even recommend them.

0
★☆☆☆☆

Echols Glass I must agree the customer service is terrible. They do not return phone calls and have absolutely no regard for the customer. \r\nWould never purchase from them again or even recommend them.

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We have used Echols Glass and Mirror for the past 2 new homes we have built . Their products and customer service were both excellent! They were very professional and offered many product suggestions and were extremely crucial in our home building process!

2
★★★★★

We have used Echols Glass and Mirror for the past 2 new homes we have built . Their products and customer service were both excellent! They were very professional and offered many product suggestions and were extremely crucial in our home building process!

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I had Echols do a ton of work at my new home including a frameless shower door, mirrors, and a custom closet system. Everything went great!! Everyone was helpful and friendly from the beginning to the end. They are a team of experienced people who do quality work. I would recommend to any of my friends.

2
★★★★★

I had Echols do a ton of work at my new home including a frameless shower door, mirrors, and a custom closet system. Everything went great!! Everyone was helpful and friendly from the beginning to the end. They are a team of experienced people who do quality work. I would recommend to any of my friends.

Pros: Great service!

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I don't know about their in-home service calls but for carry-in jobs and the ability to turn out specialty projects quickly, I must praise the staff at Echols Glass. I brought a huge, antique mirror frame in to their shop for mirror glass replacement... I had phoned an hour before, they had a technician standing by (this was on a Saturday), he had the new glass cut and polished and in the frame in less than an hour. \r\nThey showed me around the shop and their impressive equipment. Amazing technology, they can make anything you can imagine out of glass. Really. \r\nThey aren't cheap but artistic skills and the massive equipment required to work with an unyielding material like glass don't come cheap. \r\nRecommended for specialty work of highest quality. If you need new glass in your made-in-China shower door, call Home Depot.

2
★★★★★

I don't know about their in-home service calls but for carry-in jobs and the ability to turn out specialty projects quickly, I must praise the staff at Echols Glass. I brought a huge, antique mirror frame in to their shop for mirror glass replacement... I had phoned an hour before, they had a technician standing by (this was on a Saturday), he had the new glass cut and polished and in the frame in less than an hour. \r\nThey showed me around the shop and their impressive equipment. Amazing technology, they can make anything you can imagine out of glass. Really. \r\nThey aren't cheap but artistic skills and the massive equipment required to work with an unyielding material like glass don't come cheap. \r\nRecommended for specialty work of highest quality. If you need new glass in your made-in-China shower door, call Home Depot.

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I must agree with the other reviews. Bad customer service...all around bad service.

0
★☆☆☆☆

I must agree with the other reviews. Bad customer service...all around bad service.

Cons: bad customer service, time for return calls

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If you like bad service and rude folks then go with this company. Otherwise, find someone else to do the job.

0
★☆☆☆☆

If you like bad service and rude folks then go with this company. Otherwise, find someone else to do the job.

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Do NOT waste your time if you are in need of a glass shower door repair. I paid close to $100 to have these guys come out and repair mine. The repair lasted less than 2 months. When I called to have someone come out a second time my phone calls were not returned and then my request was 'lost'. After all of that they wanted another $85 just to come take a look at it on top of the cost to have it repaired a second time. Their repair work apparently has no guarantee. Bad service all around!!

0
★☆☆☆☆

Do NOT waste your time if you are in need of a glass shower door repair. I paid close to $100 to have these guys come out and repair mine. The repair lasted less than 2 months. When I called to have someone come out a second time my phone calls were not returned and then my request was 'lost'. After all of that they wanted another $85 just to come take a look at it on top of the cost to have it repaired a second time. Their repair work apparently has no guarantee. Bad service all around!!

Pros: bad service, no guarantee 4 repair

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I've been trying to get someone from Echols to come out and check my shower door for about three weeks now. Someone was supposed to call me back to set up an appointment within three days of my first call but didn't. I then called a second time and someone was supposed to call me back the next day. The third time I called I was told by the lady answering the phone that I might want to call another company IF I wanted the work done in the next three weeks. HMMMM? Yes that's right...call someone else. So, save yourself some valuable time and just take her advice and take your business elsewhere.

0
★☆☆☆☆

I've been trying to get someone from Echols to come out and check my shower door for about three weeks now. Someone was supposed to call me back to set up an appointment within three days of my first call but didn't. I then called a second time and someone was supposed to call me back the next day. The third time I called I was told by the lady answering the phone that I might want to call another company IF I wanted the work done in the next three weeks. HMMMM? Yes that's right...call someone else. So, save yourself some valuable time and just take her advice and take your business elsewhere.

Pros: none really

Cons: bad service, no return calls, really bad service

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