Summer Hill Homes

★☆☆☆☆
  • 777 California Ave

    Palo Alto, CA 94304

    Map & Directions
  • 650-857-0122

About Summer Hill Homes

Hours
By appointment only

Real Estate

Real Estate
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We bought a new home this March from SummerHill. A month after moving in, we noticed mold in our master bath and the warranty company found that there was an internal pipe leak going on for a long time (before we bought it even-during construction phase ).

We have an 11 months baby at home, we are still living with it.
The restoration company which came in ( Phoenix restoration) is a lousy one and they stained our carpets with dirty shoes and dented our wood floor.
It took them more than two weeks to get the work done, 90% of the time we were unable to communicate with the warranty manager ( Alex) he will commit something and never show up on time and also usually does not bother to update us. On this Friday he was supposed to update us on the lab tests for molds, he never called. My husband left him a message on Friday and again on Sunday, Alex called back today and threatened us for calling him on a weekend.

We are consumers who are suffering for buying a home in this market. It has caused us enough mental trauma to consult a lawyer and I just thought of letting you know before you make the biggest blunder of your life!
This is a real time review and if you want more details, please feel free to e-mail me at bitan_nandi@yahoo.dotcom

0
★☆☆☆☆

We bought a new home this March from SummerHill. A month after moving in, we noticed mold in our master bath and the warranty company found that there was an internal pipe leak going on for a long time (before we bought it even-during construction phase ).

We have an 11 months baby at home, we are still living with it.
The restoration company which came in ( Phoenix restoration) is a lousy one and they stained our carpets with dirty shoes and dented our wood floor.
It took them more than two weeks to get the work done, 90% of the time we were unable to communicate with the warranty manager ( Alex) he will commit something and never show up on time and also usually does not bother to update us. On this Friday he was supposed to update us on the lab tests for molds, he never called. My husband left him a message on Friday and again on Sunday, Alex called back today and threatened us for calling him on a weekend.

We are consumers who are suffering for buying a home in this market. It has caused us enough mental trauma to consult a lawyer and I just thought of letting you know before you make the biggest blunder of your life!
This is a real time review and if you want more details, please feel free to e-mail me at bitan_nandi@yahoo.dotcom

Pros: Office staff, good location

Cons: low quality material, molds and mildews, bad investment, worst customer service people

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