Usaa Federal Savings Bank

★★★☆☆

About Usaa Federal Savings Bank

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
2.75 8
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This is not the same USAA for whom I worked in 2008. Many of us were disabled vets and were trained to treat our customers as heroes and families of heroes.
Cut to 2013. Now that I've lost so much of my hearing and can hardly walk, they cut off my ability to text or email them. Nancy, in December, set us (she said) arrangements for repayment of my loan to come out of my disability pay, starting 1 Feb. Instead, I was locked out of my account online, can't hear them on the phone, and they won't let me email them.

1
★☆☆☆☆

This is not the same USAA for whom I worked in 2008. Many of us were disabled vets and were trained to treat our customers as heroes and families of heroes.
Cut to 2013. Now that I've lost so much of my hearing and can hardly walk, they cut off my ability to text or email them. Nancy, in December, set us (she said) arrangements for repayment of my loan to come out of my disability pay, starting 1 Feb. Instead, I was locked out of my account online, can't hear them on the phone, and they won't let me email them.

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Worst experience ever!!! Tried to get a 2nd mortgage to purchase a small home for my son. I had a timeline to close. They sat on it for almost 2 weeks with no action. Closing was the last day of contract because of that. Then USAA wired my $30,000 to the wrong account!!! And at closing we tried to find out from USAA where they sent my money because we could not close. (That could cause me to lose the entire home deal or pay all of the legal closing costs and another deposit--thousands.) What did the USAA people do in the wiring office---They went home and left me hanging for the lost $30,000 and not being able to close. Another USAA office tried to help, but it was the wiring people who sent the money incorrectly and had to find my lost money.
We got it fixed the next day but not thanks to USAA's concern on the day of closing. And I am a member for 33 years.

Add to this, I did NOT sign authorization for USAA to take money from my personal non-USAA bank account to make this payment. But once USAA gets an account number, they use it. It makes no difference if you give them permission or not---they take what they want. I thought that was called stealing, but not at USAA.

1
★☆☆☆☆

Worst experience ever!!! Tried to get a 2nd mortgage to purchase a small home for my son. I had a timeline to close. They sat on it for almost 2 weeks with no action. Closing was the last day of contract because of that. Then USAA wired my $30,000 to the wrong account!!! And at closing we tried to find out from USAA where they sent my money because we could not close. (That could cause me to lose the entire home deal or pay all of the legal closing costs and another deposit--thousands.) What did the USAA people do in the wiring office---They went home and left me hanging for the lost $30,000 and not being able to close. Another USAA office tried to help, but it was the wiring people who sent the money incorrectly and had to find my lost money.
We got it fixed the next day but not thanks to USAA's concern on the day of closing. And I am a member for 33 years.

Add to this, I did NOT sign authorization for USAA to take money from my personal non-USAA bank account to make this payment. But once USAA gets an account number, they use it. It makes no difference if you give them permission or not---they take what they want. I thought that was called stealing, but not at USAA.

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Until about seven-eight years ago, I had only positive experiences. My first negative experience was with a claims adjuster they outsourced my claim for a wreck on. I was the victim of a drunk driver who rearended, me at a major intersection and pushed my car into cross traffic. I was lucky, I walked away alive, but was injured. My car was totaled. After my complaint to USAA, the assigned another adjuster. I hate their automated system. It is next to impossible to get to an live person. My next negative experience was in January of this year. I was rearended again and all started fine until they transfered my to the total loss department of their Auto Insurance group. That was a nightmare. The young woman assigned to me never would follow through with providing information or returning phone calls. My other experiences have been through a professional organization with their Executive Administrative, Administrative and Associate Assistants. My understanding is that a number of the Executives have multiple Admin assistants. These ladies appear to have flextime and lots of time off, they are paid 40K+ annually, and don't really have a lot of job duties to perform for their Executives. It was explained to me that their Admins are true admins, that USAA has this policy that promotes individuals from their customer representative ranks. Anyway, I have been pulling back from involvement from the professional organization, because a number of these ladies are Board and officers on this group and appear to think that all the rest of us have time to do "thier" bidding while at work. Lot's of chain emails back and forth, most start to get very harassing if you don't respond immediately. I had asked for about 6 months to have my email for work removed from their distribution, before it finally occurred. Now I get all this nonsense at home and most are pretty inconsiderate and expect that I can forget my duties at work to do all of their last minute bidding. No one in this group seems to know how to do advance planning or preparation. The other part of this they all seem to have lots of flex time, lots of time off and expect that all companies function like USAA with this overcompensation of $$ and time off. I think USAA should reduce some of their overhead and save members money by cutting some of their admins. They all appear to have an entitlement mentality and I think that USAA is being used as sort of a welfare system for military spouses that don't want to really hon their skills and look for real jobs.

I am sure I will get a lot of disagreement here. But it is my opinion. The professional and semi professional employees have actually with the couple of instances I sited been worth working with.

1
★★★☆☆

Until about seven-eight years ago, I had only positive experiences. My first negative experience was with a claims adjuster they outsourced my claim for a wreck on. I was the victim of a drunk driver who rearended, me at a major intersection and pushed my car into cross traffic. I was lucky, I walked away alive, but was injured. My car was totaled. After my complaint to USAA, the assigned another adjuster. I hate their automated system. It is next to impossible to get to an live person. My next negative experience was in January of this year. I was rearended again and all started fine until they transfered my to the total loss department of their Auto Insurance group. That was a nightmare. The young woman assigned to me never would follow through with providing information or returning phone calls. My other experiences have been through a professional organization with their Executive Administrative, Administrative and Associate Assistants. My understanding is that a number of the Executives have multiple Admin assistants. These ladies appear to have flextime and lots of time off, they are paid 40K+ annually, and don't really have a lot of job duties to perform for their Executives. It was explained to me that their Admins are true admins, that USAA has this policy that promotes individuals from their customer representative ranks. Anyway, I have been pulling back from involvement from the professional organization, because a number of these ladies are Board and officers on this group and appear to think that all the rest of us have time to do "thier" bidding while at work. Lot's of chain emails back and forth, most start to get very harassing if you don't respond immediately. I had asked for about 6 months to have my email for work removed from their distribution, before it finally occurred. Now I get all this nonsense at home and most are pretty inconsiderate and expect that I can forget my duties at work to do all of their last minute bidding. No one in this group seems to know how to do advance planning or preparation. The other part of this they all seem to have lots of flex time, lots of time off and expect that all companies function like USAA with this overcompensation of $$ and time off. I think USAA should reduce some of their overhead and save members money by cutting some of their admins. They all appear to have an entitlement mentality and I think that USAA is being used as sort of a welfare system for military spouses that don't want to really hon their skills and look for real jobs.

I am sure I will get a lot of disagreement here. But it is my opinion. The professional and semi professional employees have actually with the couple of instances I sited been worth working with.

Pros: Auto Insurance Claims, Banking, Investment

Cons: Lower level employees (Admin Assistants, Associate Assistant

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I used to bank with Wells Fargo. They NEVER helped me on anything. When i wanted something (loan, credit card, etc) it was always no. Not to mention they charged me a monthly fee.
USAA is the best bank in the world. Never have they failed to help me. Always courteous, helpful and eager to do more. I will never change banks again. Thank you for everything you do for us.

2
★★★★★

I used to bank with Wells Fargo. They NEVER helped me on anything. When i wanted something (loan, credit card, etc) it was always no. Not to mention they charged me a monthly fee.
USAA is the best bank in the world. Never have they failed to help me. Always courteous, helpful and eager to do more. I will never change banks again. Thank you for everything you do for us.

Pros: Always able to help

Cons: there arent enough banks to walk into to do business

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When doing my reconciliation I found a questionable entry. When I called USAA, I was asked EIGHT security questions. I found this to be close to harassment. When I still couldn't get an answer, I asked to speak to her supervisor, and was put on hold for fifteen minutes. The bank is unresponsive to customer's complaints. They told me not to call anymore. (Just use the internet only.)

When asked who was in charge, they wouldn't give me any name.

0
★☆☆☆☆

When doing my reconciliation I found a questionable entry. When I called USAA, I was asked EIGHT security questions. I found this to be close to harassment. When I still couldn't get an answer, I asked to speak to her supervisor, and was put on hold for fifteen minutes. The bank is unresponsive to customer's complaints. They told me not to call anymore. (Just use the internet only.)

When asked who was in charge, they wouldn't give me any name.

Pros: The investment banking area is better than the banking.

Cons: Don't ever call them. You'll be frustrated by the unreal multiple "security" questions

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I called to inquire about a customers account and found the bank employees to be professional and after they verified my identity and credentials they were very helpful. Thank you

2
★★★★★

I called to inquire about a customers account and found the bank employees to be professional and after they verified my identity and credentials they were very helpful. Thank you

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I have been a member of USAA for 25 years. They have always been extremely efficient. All services can be accomplished online. All phone representatives are very courteous and always solve any issues I have. They have my home loan, car loans, boat loans, (insurance for all of these), checking, savings, credit monitoring etc. They are a great organization! Thank God for USAA!!!!

2
★★★★★

I have been a member of USAA for 25 years. They have always been extremely efficient. All services can be accomplished online. All phone representatives are very courteous and always solve any issues I have. They have my home loan, car loans, boat loans, (insurance for all of these), checking, savings, credit monitoring etc. They are a great organization! Thank God for USAA!!!!

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We have been members of USAA for 10 years. This week we have attempted to mail a check to our account. It is important that this check get into the account because it is a pay check that was cut to us in paper. My husband has worked for the company for two years and has had direct deposits into the account from the company for that length of time. He order envelopes from USAA Sat., which we still haven't received five days later...USAA is in San Antonio, we are in Houston. He called them Monday to let them know the circumstances. They told him to wait for the envelopes. We called them today, Thurs. The envelopes were finally mailed yesterday. The envelopes are just self addressed stamped envelopes...we could've requested an address and mailed it in ourselves on Monday if the representative had told my husband that! So, as it turns out we are to overnight the check to USAA and the manager said there will more than likely be a hold on the check. I asked her to wave the hold since they are familiar with the employer and since her employee on Monday didn't help matters any. She refused to make any promises. When I asked her what the hold policy is she refused to share that information with me, saying that it is secure information. I asked to speak with a manager and a phone number for one. She said that she couldn't give me that number and that someone would call me in 24-48 hours. So, how do we pay our bills...including a mortgage in the meantime? They don't care. I have never had to beg a bank to take my money before! This is ridiculous! Stay away from them if you can...we intend to withdrawal all of our accounts and go where our business is appreciated!

0
★☆☆☆☆

We have been members of USAA for 10 years. This week we have attempted to mail a check to our account. It is important that this check get into the account because it is a pay check that was cut to us in paper. My husband has worked for the company for two years and has had direct deposits into the account from the company for that length of time. He order envelopes from USAA Sat., which we still haven't received five days later...USAA is in San Antonio, we are in Houston. He called them Monday to let them know the circumstances. They told him to wait for the envelopes. We called them today, Thurs. The envelopes were finally mailed yesterday. The envelopes are just self addressed stamped envelopes...we could've requested an address and mailed it in ourselves on Monday if the representative had told my husband that! So, as it turns out we are to overnight the check to USAA and the manager said there will more than likely be a hold on the check. I asked her to wave the hold since they are familiar with the employer and since her employee on Monday didn't help matters any. She refused to make any promises. When I asked her what the hold policy is she refused to share that information with me, saying that it is secure information. I asked to speak with a manager and a phone number for one. She said that she couldn't give me that number and that someone would call me in 24-48 hours. So, how do we pay our bills...including a mortgage in the meantime? They don't care. I have never had to beg a bank to take my money before! This is ridiculous! Stay away from them if you can...we intend to withdrawal all of our accounts and go where our business is appreciated!

Cons: customer service poor, convenince poor, wait time unacceptable

 

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