Phoenix Pest & Termite Control

★☆☆☆☆
  • 2911 N 26TH Ave

    Phoenix, AZ 85017

    Map & Directions
  • 602-252-4212

About Phoenix Pest & Termite Control

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Hours
Mon-Fri 9am-6pm

Home & Garden

Home & Garden
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Bills Pest Termite Control

24820 N 16th Ave Phoenix, AZ

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This was by far the worst customer service experience I've ever received. I had them come out and spray for a cricket problem, and the crickets never went away. When they called me to schedule my next appointment I informed them that I was not happy with the results and I would like a respray at no cost. I was told I would need to speak to a manager, however, the manager was always "at lunch" when I call. After being blown off and transferred to everyone in company, I finally spoke to someone who said he was a manager. He said he would give us a respray at no cost, then when the bug sprayer showed up, he proceeded to try and charge us for this service that we were already told was free.

When I called to inform customer service what happened, she proceeded to tell me that there was nothing she could do. My fiance took time out of his day to greet the bug sprayer for this free service and its unacceptable for a business to go back on a promise that was made and then make a customer pay for a service that was supposed to be a "do good" for the previous poor results. I HIGHLY recommend that anyone considering working with company strongly reconsider.

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★☆☆☆☆

This was by far the worst customer service experience I've ever received. I had them come out and spray for a cricket problem, and the crickets never went away. When they called me to schedule my next appointment I informed them that I was not happy with the results and I would like a respray at no cost. I was told I would need to speak to a manager, however, the manager was always "at lunch" when I call. After being blown off and transferred to everyone in company, I finally spoke to someone who said he was a manager. He said he would give us a respray at no cost, then when the bug sprayer showed up, he proceeded to try and charge us for this service that we were already told was free.

When I called to inform customer service what happened, she proceeded to tell me that there was nothing she could do. My fiance took time out of his day to greet the bug sprayer for this free service and its unacceptable for a business to go back on a promise that was made and then make a customer pay for a service that was supposed to be a "do good" for the previous poor results. I HIGHLY recommend that anyone considering working with company strongly reconsider.

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