Kailua Animal Clinic

★★☆☆☆
  • 111 Hekili St # 104

    Kailua, HI 96734

    Map & Directions
  • 808-263-8863

About Kailua Animal Clinic

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They were able to give me a same day appointment for my cat which was very sick. Also she had been part of the ferrell cat program, spayed and ear clipped with microchip. She is very skittish with other people and they were very good with her. They were very careful and considerate with her. They were also very thorough in the treatment and called me with lab results as opposed to me having to call them. It was the female vet and her assistant who treated my pet. The clinic is convenient, has a calm atmosphere and is very clean. I would recommend it to anyone who needs a doctor for their pets.

2
★★★★☆

They were able to give me a same day appointment for my cat which was very sick. Also she had been part of the ferrell cat program, spayed and ear clipped with microchip. She is very skittish with other people and they were very good with her. They were very careful and considerate with her. They were also very thorough in the treatment and called me with lab results as opposed to me having to call them. It was the female vet and her assistant who treated my pet. The clinic is convenient, has a calm atmosphere and is very clean. I would recommend it to anyone who needs a doctor for their pets.

Pros: convenience, cleanliness, kindness

Cons: parking

.

They didn't treat my dog OR me very nicely.

When you have your assistant haul a 90 lb. dog up onto a waist height table because you are too rotund to squat down, you really should stop pulling the arms out of the sockets when the pup starts crying. Just my opinion.

0
★☆☆☆☆

They didn't treat my dog OR me very nicely.

When you have your assistant haul a 90 lb. dog up onto a waist height table because you are too rotund to squat down, you really should stop pulling the arms out of the sockets when the pup starts crying. Just my opinion.

Pros: convenient to my house

Cons: lack of compassion for me and my doggy

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On a Sat. morning about 8am, my husband had discovered my cat had been poisoned foaming from the mouth in small amounts and convulsing every 4-5 seconds apart. Being well aware that time was crucial in this situation, we had rushed her to the closest animal clinic. When we arrived at Kailua Animal Clinic we explained to the receptionist that our cat may have been poisoned. She brings our cat and the box she was in to a room and she gave us paper work to fill out. 50 minutes pass and still no word from the vet. The clinic began to fill up and pets were being seen. My initial reaction was, "What is going on, are they working on my cat, why haven't I heard from the vet and why can't I be with her to comfort her?" I assumed they were treating her, but at that moment, an aid had opened the room to let a patient(dog) in and sure enough I see the box still sitting there and the aid grabbed the box and took it to the back. Something didn't seem right, I don't know much about animal poisoning and their protocol for this situation, but currently a nursing student, I'm sure it is pretty close to human protocol. Minutes after, they address me with the bill and I still wasn't informed of what was going on with my cat. They finally ask me into the room and they bring in my cat still in the box, convulsing faster and foaming excessively. The vet explains that blood was drawn for a toxoplasmosis Titre and the results won't be back till the next day (closed) I mentioned to him that she has had all her shots and recently had a check up. He then says that her symptoms must not be from a parasite. He then tells me they will bath her and run an IV to possibly flush out whatever poisons she may have. Again I thought, " why wasn't this done already?" I knew something wasn't right and I was now starting to have doubts about this clinic and the way they were dealing with this emergency. To top it all off, my 4yr old daughter wanted to be in the room to comfort her kitty and they handled our cat with no compassion being that she was sick. " Why did they grab her like that and pick her up by her fur when she was meowing and crying and sick like that mommy?" she asked me in tears when we left. I understand animals may bite when they are injured but my cat was twitching and gagging out foam, there was no way she could fit in a bite of his hand amongst all her misery. Till this day I have to explain to my daughter with a motherly exaggerated reason why they grabbed our cat that way. We had paid the bill and I walked out of that clinic VERY upset and heartbroken. I called an emergency pet clinic and also my cat's animal clinic because I felt bothered by this whole experience with Kailua Animal Clinic. From what they told me, this clinic handled my cat's life threatening emergency poorly. I feel that I was taken advantage of. They were well aware that this was an emergency situation and they did not make my cat first priority . He could have referred me to an emergency pet clinic or another clinic that had the means of proper care. Instead she suffered for about an hour until we were able to pay a deposit, of which we paid the bill in full originally $456.02 plus$44 (which was hand written in when we picked up our cat's body).We were then reimbursed $89.01 for hospitalization. We brought her in at 8:30am and she was finally treated over an hour later (bathed, fluids and sedation). I called at 11pm to check her condition and they said she was still wet. Did they just bath her? At 2pm the vet left a message that my cat "EXPIRED" and that he apologizes for not answering the phone because he was leaving the office.(I tried calling him back when he was leaving a message on my cell phone voicemail) . I called him several times seconds after he called, so I could pick up my cat and bury her. I knew if he didn't answer, I would have to pick her up 2 days later. Could the clinic be that heartless. My family had to pick her up 2 days later, frozen in a white bag tied in a huge knot. The vision of this knotted bag reminded me of a small bag of trash. 3 days after, I called the clinic for her blood results and they still haven't received them. Why did they send out a toxoplamosis titre knowing it wouldn't come more than 3 days later. THey did not take any other blood test besides that one.I will always wonder if my pet could have been saved if she was taken care of differently. I am just furious and disappointed that her emergency situation was handled poorly. There are other families in this island that feel the same about Kailua Animal Clinic with nothing positive to say about this place. When my cat's regular pet clinic asked me where this happened,after telling them, they mentioned that they never refer pet owners to Kailua Animal Clinic. If only I knew all this.It's sad to say that I entrusted this clinic with my cat I loved dearly and now feel cheated. Hope other pet owners in Oahu read this.

1
★☆☆☆☆

On a Sat. morning about 8am, my husband had discovered my cat had been poisoned foaming from the mouth in small amounts and convulsing every 4-5 seconds apart. Being well aware that time was crucial in this situation, we had rushed her to the closest animal clinic. When we arrived at Kailua Animal Clinic we explained to the receptionist that our cat may have been poisoned. She brings our cat and the box she was in to a room and she gave us paper work to fill out. 50 minutes pass and still no word from the vet. The clinic began to fill up and pets were being seen. My initial reaction was, "What is going on, are they working on my cat, why haven't I heard from the vet and why can't I be with her to comfort her?" I assumed they were treating her, but at that moment, an aid had opened the room to let a patient(dog) in and sure enough I see the box still sitting there and the aid grabbed the box and took it to the back. Something didn't seem right, I don't know much about animal poisoning and their protocol for this situation, but currently a nursing student, I'm sure it is pretty close to human protocol. Minutes after, they address me with the bill and I still wasn't informed of what was going on with my cat. They finally ask me into the room and they bring in my cat still in the box, convulsing faster and foaming excessively. The vet explains that blood was drawn for a toxoplasmosis Titre and the results won't be back till the next day (closed) I mentioned to him that she has had all her shots and recently had a check up. He then says that her symptoms must not be from a parasite. He then tells me they will bath her and run an IV to possibly flush out whatever poisons she may have. Again I thought, " why wasn't this done already?" I knew something wasn't right and I was now starting to have doubts about this clinic and the way they were dealing with this emergency. To top it all off, my 4yr old daughter wanted to be in the room to comfort her kitty and they handled our cat with no compassion being that she was sick. " Why did they grab her like that and pick her up by her fur when she was meowing and crying and sick like that mommy?" she asked me in tears when we left. I understand animals may bite when they are injured but my cat was twitching and gagging out foam, there was no way she could fit in a bite of his hand amongst all her misery. Till this day I have to explain to my daughter with a motherly exaggerated reason why they grabbed our cat that way. We had paid the bill and I walked out of that clinic VERY upset and heartbroken. I called an emergency pet clinic and also my cat's animal clinic because I felt bothered by this whole experience with Kailua Animal Clinic. From what they told me, this clinic handled my cat's life threatening emergency poorly. I feel that I was taken advantage of. They were well aware that this was an emergency situation and they did not make my cat first priority . He could have referred me to an emergency pet clinic or another clinic that had the means of proper care. Instead she suffered for about an hour until we were able to pay a deposit, of which we paid the bill in full originally $456.02 plus$44 (which was hand written in when we picked up our cat's body).We were then reimbursed $89.01 for hospitalization. We brought her in at 8:30am and she was finally treated over an hour later (bathed, fluids and sedation). I called at 11pm to check her condition and they said she was still wet. Did they just bath her? At 2pm the vet left a message that my cat "EXPIRED" and that he apologizes for not answering the phone because he was leaving the office.(I tried calling him back when he was leaving a message on my cell phone voicemail) . I called him several times seconds after he called, so I could pick up my cat and bury her. I knew if he didn't answer, I would have to pick her up 2 days later. Could the clinic be that heartless. My family had to pick her up 2 days later, frozen in a white bag tied in a huge knot. The vision of this knotted bag reminded me of a small bag of trash. 3 days after, I called the clinic for her blood results and they still haven't received them. Why did they send out a toxoplamosis titre knowing it wouldn't come more than 3 days later. THey did not take any other blood test besides that one.I will always wonder if my pet could have been saved if she was taken care of differently. I am just furious and disappointed that her emergency situation was handled poorly. There are other families in this island that feel the same about Kailua Animal Clinic with nothing positive to say about this place. When my cat's regular pet clinic asked me where this happened,after telling them, they mentioned that they never refer pet owners to Kailua Animal Clinic. If only I knew all this.It's sad to say that I entrusted this clinic with my cat I loved dearly and now feel cheated. Hope other pet owners in Oahu read this.

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I don't know what kind of people they have working there but this is the 3rd time they've messed up on my appt.! 1) I needed to get me cat casturated; they told me the date and I waited a month or so before my cat was seen, then on the day that I took him in they said I didn't have an appt. ! I guess when I took my cat in for the inital check-up spent 5 mintues figuring out what day I could make the appt and when I did the assitant forgot to write down the appt!! Very frustrating, but I let it slide thinking it wouldn't happen again . 2) they told me the wrong time for the appt (I had to reschedule); GOOD THING i CALLED IN ADVANCE THIS TIME to re-check and confirm the appt. ! Otheriwse I would have been showing up on the wrong day...again...and would have to wait another 2 or 3 weeks. I don't think they have done one thing right since I started with them! I am a very patient person but I think it's time to find a new vet clinic.his recent slip-up was the one; I gave them 3 chances. Funny thing is this is my 3rd time DOING BUISNESS with them. 3) I needed my other cat to get neutered and I had to wait 3 months for an appt.! They said it was busy season. They have all my cat paperwork so I wanted to maintain loyalty to this clinic being that their so close to home. I called 2 weeks in advance to confirm my appt. Now I guess the lady told me the wrong date because when I went called in the day I was supposedly 'told' my appt was and apparently it was 2 days earlier than what they told me. I got the ' I don't know what happened' excuse again. I was venting about this to a friend and found out they she had problems with this place too! Don't get me wrong: The people are friendly, they did ok with mY cat (as far as I know) but find yourself another vet. These people have shown no responsibility or even sympathy when they make mistakes.

1
★★★☆☆

I don't know what kind of people they have working there but this is the 3rd time they've messed up on my appt.! 1) I needed to get me cat casturated; they told me the date and I waited a month or so before my cat was seen, then on the day that I took him in they said I didn't have an appt. ! I guess when I took my cat in for the inital check-up spent 5 mintues figuring out what day I could make the appt and when I did the assitant forgot to write down the appt!! Very frustrating, but I let it slide thinking it wouldn't happen again . 2) they told me the wrong time for the appt (I had to reschedule); GOOD THING i CALLED IN ADVANCE THIS TIME to re-check and confirm the appt. ! Otheriwse I would have been showing up on the wrong day...again...and would have to wait another 2 or 3 weeks. I don't think they have done one thing right since I started with them! I am a very patient person but I think it's time to find a new vet clinic.his recent slip-up was the one; I gave them 3 chances. Funny thing is this is my 3rd time DOING BUISNESS with them. 3) I needed my other cat to get neutered and I had to wait 3 months for an appt.! They said it was busy season. They have all my cat paperwork so I wanted to maintain loyalty to this clinic being that their so close to home. I called 2 weeks in advance to confirm my appt. Now I guess the lady told me the wrong date because when I went called in the day I was supposedly 'told' my appt was and apparently it was 2 days earlier than what they told me. I got the ' I don't know what happened' excuse again. I was venting about this to a friend and found out they she had problems with this place too! Don't get me wrong: The people are friendly, they did ok with mY cat (as far as I know) but find yourself another vet. These people have shown no responsibility or even sympathy when they make mistakes.

Pros: nice people

Cons: very irrisponsible!

 

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