Clayton, Richard, DVM Animal Crackers Vetry Hospital

★★★☆☆

About Clayton, Richard, DVM Animal Crackers Vetry Hospital

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Pets & Animals

Pets & Animals
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I cannot say enough good things about Animal Crackers. Two years ago my dog had to be put down, it was the hardest thing ever for me, the staff at Animal Crackers was very caring towards me and my very sick dog. They made a sad situation bareable! They even went as far as sending me a sympathy card! Then I got two new puppies. Took them in for their first shots and check up, the doctor was wonderful, he treated my puppies as if they were his own, the staff gave me a new puppy packet which gave me the information on the shots and when to get them. Then I got myself yet another puppy, I just took her in two weeks ago for her first shots and I was given the same excellent service as always. I could not be more happier with a Vet. Thank you staff at Animal Crackers!!!

2
★★★★★

I cannot say enough good things about Animal Crackers. Two years ago my dog had to be put down, it was the hardest thing ever for me, the staff at Animal Crackers was very caring towards me and my very sick dog. They made a sad situation bareable! They even went as far as sending me a sympathy card! Then I got two new puppies. Took them in for their first shots and check up, the doctor was wonderful, he treated my puppies as if they were his own, the staff gave me a new puppy packet which gave me the information on the shots and when to get them. Then I got myself yet another puppy, I just took her in two weeks ago for her first shots and I was given the same excellent service as always. I could not be more happier with a Vet. Thank you staff at Animal Crackers!!!

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Yesterday, I went in to drop my dog off to get neutered. When I showed up there was a customer at the desk, I stood behind her about 5 min. when another customer showed up walked up to the desk and was immediately helped(no one asked who was next) so I waited another couple minutes. Then left my puppy told to pick him up between 4p.m. and 4:30p.m. At 4:15 my other dog was scheduled to come in. At 3:20 received a call to come pick up puppy, told them about other appointment at 4:15 I was told no problem just come now, so I did when I got there I heard my puppy whinning in the back and was told to have a seat and wait. Meanwhile my other dog was very uncontrolable and barking, so I asked if I could get my puppy so he would calm a little, I was told I would have to wait since the doctor likes to bring the puppy to you. About 5 minutes later the receptionist the went back(I guess she was getting tired of whinnning dogs too)and brought me my puppy. I sat in the waiting room(which was very hot, many of the people there were complaining also) til 4:35 twenty minutes after original appoinment(65 minutes after I arrived). I then went in the room and waited(super hot by this time) another 30 minutes til I had enough and then decided to leave. So I went into the reception area to pay my bill for my puppy(which I was never told what to do with him after his surgery)But when I got there had to wait another 5 minutes, with many workers justing standing around, I received a call from my child(who needed me) and left without paying. Which I called right after many times, all of which got a busy signal(very common here). Won't go back but will pay my bill if I can ever get in touch with anyone there. Was very disappointed.

0
★☆☆☆☆

Yesterday, I went in to drop my dog off to get neutered. When I showed up there was a customer at the desk, I stood behind her about 5 min. when another customer showed up walked up to the desk and was immediately helped(no one asked who was next) so I waited another couple minutes. Then left my puppy told to pick him up between 4p.m. and 4:30p.m. At 4:15 my other dog was scheduled to come in. At 3:20 received a call to come pick up puppy, told them about other appointment at 4:15 I was told no problem just come now, so I did when I got there I heard my puppy whinning in the back and was told to have a seat and wait. Meanwhile my other dog was very uncontrolable and barking, so I asked if I could get my puppy so he would calm a little, I was told I would have to wait since the doctor likes to bring the puppy to you. About 5 minutes later the receptionist the went back(I guess she was getting tired of whinnning dogs too)and brought me my puppy. I sat in the waiting room(which was very hot, many of the people there were complaining also) til 4:35 twenty minutes after original appoinment(65 minutes after I arrived). I then went in the room and waited(super hot by this time) another 30 minutes til I had enough and then decided to leave. So I went into the reception area to pay my bill for my puppy(which I was never told what to do with him after his surgery)But when I got there had to wait another 5 minutes, with many workers justing standing around, I received a call from my child(who needed me) and left without paying. Which I called right after many times, all of which got a busy signal(very common here). Won't go back but will pay my bill if I can ever get in touch with anyone there. Was very disappointed.

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I dont want to give any bad reviews but just wanted to say that I am not at all satisfied with the overall services. I dont doubts doctors coz they are very good but overall managing the Animal cracker is really cracked. My dog is only 6 months old and he is like my other family members. I do expect a timely response from his hospital regarding his drugs,injections,medicine, checkups and etc etc. I have to personally remembering about his shots, call them many times to know if any of his shot is due and.... oh yeah!!!.. his shot was due 2 weeks back and u missed it.. I mean its the hospital`s responsibility for letting us know or at least give us a Chart saying about dates. But NO .. there is nothing like that here and Finally after feeling myself worst and looking at that cute dogs face and getting tense about his future, I changed the hospital and feeling more relieved about it.

My only advice for them is that ..Treat patients like human beings and not like aliens.

Thank you.

1
★★★☆☆

I dont want to give any bad reviews but just wanted to say that I am not at all satisfied with the overall services. I dont doubts doctors coz they are very good but overall managing the Animal cracker is really cracked. My dog is only 6 months old and he is like my other family members. I do expect a timely response from his hospital regarding his drugs,injections,medicine, checkups and etc etc. I have to personally remembering about his shots, call them many times to know if any of his shot is due and.... oh yeah!!!.. his shot was due 2 weeks back and u missed it.. I mean its the hospital`s responsibility for letting us know or at least give us a Chart saying about dates. But NO .. there is nothing like that here and Finally after feeling myself worst and looking at that cute dogs face and getting tense about his future, I changed the hospital and feeling more relieved about it.

My only advice for them is that ..Treat patients like human beings and not like aliens.

Thank you.

 

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