Lake Ray Roberts Marina

★★★☆☆
  • 1399 Marina Cir

    Sanger, TX 76266

    Map & Directions
  • 940-458-7343

About Lake Ray Roberts Marina

Categories
Hours
Daily 9am-5pm

Automotive

Automotive
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Clovis Marine

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Mercury Marine

3421 E North Ave Fresno, CA

3.1429 7
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On March 1, 2014, we took over the operations of Lake Ray Roberts Marina. Mike Wallace and his family are no longer working at the marina. We are aware some of the complaints above and it is our goal to re-establish great customer

3
★★★★★

On March 1, 2014, we took over the operations of Lake Ray Roberts Marina. Mike Wallace and his family are no longer working at the marina. We are aware some of the complaints above and it is our goal to re-establish great customer

.

This "Mr. Wallace" is also selling on EBAY! DO NOT buy anything from this scam artist! We purchased a lower unit part for our Mercury boat motor, which he never shipped. I emailed him numerous times thru EBAY saying "Hey, we need our part

3
★★★★★

This "Mr. Wallace" is also selling on EBAY! DO NOT buy anything from this scam artist! We purchased a lower unit part for our Mercury boat motor, which he never shipped. I emailed him numerous times thru EBAY saying "Hey, we need our part

.

I had seen the bad reviews but didn't believe it. This is the only marina on the lake so they have a monopoly. I had a similar experience as the others. I lost thousands and felt betrayed.

3
★★★★★

I had seen the bad reviews but didn't believe it. This is the only marina on the lake so they have a monopoly. I had a similar experience as the others. I lost thousands and felt betrayed.

.

I kept my boat at Lake Ray Roberts Marina. I was never asked to sign an agreement. Over the year two years that my boat was at the marina ?.one year of it was spent in the marina??s repair garage.

We hit something in the water and bent the prop and drive shaft. My boat sat outside in the elements unprotected (ruining the gel coat) for six months with them basically doing nothing to repair it. (In that six months we paid for an additional $13,000 in miscellaneous repairs from our own pocket).

I started getting upset that they had basically done nothing except ruin the exterior ?so they LIED and claimed to have repaired it. During that 6 months we continued to pay $500 per month for a slip that we couldn??t even use.

In March, when the weather permited we took it out?..It shook and vibrated so bad we couldn??t even drive it.

We reported it to Mike Wallace and were very clear that we were not happy ?that we had been without our boat all summer and winter and now that spring was upon us we were missing that time as well AND that we now been out over $16K over the past several months..and STILL ?NO BOAT thanks to them.

For the next three?LET ME REPEAT ?.3 MORE months ?they still COULD NOT get it repaired. The incompetence that this marina has is hands down ..pathetic at best on top of the incompetence?Mike Wallace treated us like crap.

The situation really got ugly when Mike Wallace called me to tell me that the boat needed a tune up and that the tune up was the cause of this HORRIBLE vibration.

I insisted that it was not in need of a tune up and that I would NOT pay for a tune up if it did not repair the vibration (I had called several boat mechanics - after each of them heard the description of the vibration OVER THE PHONE - EVERY single one of them said that it has to be in the driveshaft or the prop and that a TUNE UP WOULD NOT FIX IT)

Mike screamed at me and said ??I??ve been doing this for 20 plus years and I know what I??m talking about, and I??m not going to have you tell me what is going to fix this boat?.

However that is exactly what happened?I??m female and apparently smarter than his 20 years of experience ?? it had been an ENTIRE YEAR and all he could come up with was a trumped up excuse of a tune up that he wanted ME to pay for.

Of course the tune up did not fix the boat?and he has been harassing us ever since for a $600 tune up that our boat DID NOT NEED ??he had to hire a mechanic from Lake Texoma to tell him that IN FACT IT was the Coupler that attaches the drive shaft to the transmission ??

HE HAD PUT THE WRONG PART ON OUR BOAT TWELVE MONTHS EARLIER AND WE HAVE BEEN LIVING WITH THIS NIGHT MARE FOR NEARLY A YEAR??

IT GETS BETTER?.

NOW ?we sold our boat because we didn??t want any more headaches and nightmares like this?

He has put a lock on our lift and will not let us get our belongings out of our slip?.

HE WANT S A COMMISSION,?.HE ACTUALLY WANTS A COMMISSION FOR NOTHING!?.we do NOT HAVE AN AGREEMENT WITH THIS MARINA?.WE HAVE BEEN LIED TO, STOLEN FROM, SCREAMED AT, AND HAD OUR BOAT BASICALLY TAKEN FROM US FOR AN ENTIRE YEAR ALL WHILE WE CONTINUED TO PAY $500 PER MONTH FOR SLIP FEES ALL TO HAVE THEM TELL US WE STILL OWE THEM?.. THEY WANT A COMMISSION ON A BOAT THEY DID NOT SELL?.

The marina knows that you can??t get your boat out of the water without their help and they won??t help you?they threaten any boat mover that they will never do business with them again and they own four North Texas Marina??s. They will not allow you to get your lift out?they make you ??of course use their incompetent staff? , but you can??t use their staff because they won??t let you?.

We are currently considering suing this marina for all that it has done.

0
★☆☆☆☆

I kept my boat at Lake Ray Roberts Marina. I was never asked to sign an agreement. Over the year two years that my boat was at the marina ?.one year of it was spent in the marina??s repair garage.

We hit something in the water and bent the prop and drive shaft. My boat sat outside in the elements unprotected (ruining the gel coat) for six months with them basically doing nothing to repair it. (In that six months we paid for an additional $13,000 in miscellaneous repairs from our own pocket).

I started getting upset that they had basically done nothing except ruin the exterior ?so they LIED and claimed to have repaired it. During that 6 months we continued to pay $500 per month for a slip that we couldn??t even use.

In March, when the weather permited we took it out?..It shook and vibrated so bad we couldn??t even drive it.

We reported it to Mike Wallace and were very clear that we were not happy ?that we had been without our boat all summer and winter and now that spring was upon us we were missing that time as well AND that we now been out over $16K over the past several months..and STILL ?NO BOAT thanks to them.

For the next three?LET ME REPEAT ?.3 MORE months ?they still COULD NOT get it repaired. The incompetence that this marina has is hands down ..pathetic at best on top of the incompetence?Mike Wallace treated us like crap.

The situation really got ugly when Mike Wallace called me to tell me that the boat needed a tune up and that the tune up was the cause of this HORRIBLE vibration.

I insisted that it was not in need of a tune up and that I would NOT pay for a tune up if it did not repair the vibration (I had called several boat mechanics - after each of them heard the description of the vibration OVER THE PHONE - EVERY single one of them said that it has to be in the driveshaft or the prop and that a TUNE UP WOULD NOT FIX IT)

Mike screamed at me and said ??I??ve been doing this for 20 plus years and I know what I??m talking about, and I??m not going to have you tell me what is going to fix this boat?.

However that is exactly what happened?I??m female and apparently smarter than his 20 years of experience ?? it had been an ENTIRE YEAR and all he could come up with was a trumped up excuse of a tune up that he wanted ME to pay for.

Of course the tune up did not fix the boat?and he has been harassing us ever since for a $600 tune up that our boat DID NOT NEED ??he had to hire a mechanic from Lake Texoma to tell him that IN FACT IT was the Coupler that attaches the drive shaft to the transmission ??

HE HAD PUT THE WRONG PART ON OUR BOAT TWELVE MONTHS EARLIER AND WE HAVE BEEN LIVING WITH THIS NIGHT MARE FOR NEARLY A YEAR??

IT GETS BETTER?.

NOW ?we sold our boat because we didn??t want any more headaches and nightmares like this?

He has put a lock on our lift and will not let us get our belongings out of our slip?.

HE WANT S A COMMISSION,?.HE ACTUALLY WANTS A COMMISSION FOR NOTHING!?.we do NOT HAVE AN AGREEMENT WITH THIS MARINA?.WE HAVE BEEN LIED TO, STOLEN FROM, SCREAMED AT, AND HAD OUR BOAT BASICALLY TAKEN FROM US FOR AN ENTIRE YEAR ALL WHILE WE CONTINUED TO PAY $500 PER MONTH FOR SLIP FEES ALL TO HAVE THEM TELL US WE STILL OWE THEM?.. THEY WANT A COMMISSION ON A BOAT THEY DID NOT SELL?.

The marina knows that you can??t get your boat out of the water without their help and they won??t help you?they threaten any boat mover that they will never do business with them again and they own four North Texas Marina??s. They will not allow you to get your lift out?they make you ??of course use their incompetent staff? , but you can??t use their staff because they won??t let you?.

We are currently considering suing this marina for all that it has done.

Pros: Nice lake with no crowds

Cons: Not enough room so read below

.

I had similar experience to Tracey B. Mike Wallace is a horrible manager who will treat you like crap once you sign a contract to keep your boat there. He put bogus charges for boat repairs on my bill and then was relentless trying to argue that he wants money for things he didn't fix. He will demand 5% of your boat sale even if they don't help sell it. He won't clean the common areas, and he will not allow you to hoist your boat out of the lake if you have a large boat, holding you hostage in his marina. If you love Lake Ray Roberts like I do, its best to trailer your boat there with a full tank of gas!

1
★☆☆☆☆

I had similar experience to Tracey B. Mike Wallace is a horrible manager who will treat you like crap once you sign a contract to keep your boat there. He put bogus charges for boat repairs on my bill and then was relentless trying to argue that he wants money for things he didn't fix. He will demand 5% of your boat sale even if they don't help sell it. He won't clean the common areas, and he will not allow you to hoist your boat out of the lake if you have a large boat, holding you hostage in his marina. If you love Lake Ray Roberts like I do, its best to trailer your boat there with a full tank of gas!

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.

If you are looking for a place to rent a slip, don't come to Ray Roberts Marina unless you are looking for abuse! This guy is unbelievable. He charged us for repairs that he didn't do on the boat and then demanded payment. Said her would chain our boat up if we didn't pay the bogus charges. Until they get rid of this guy, you might want to stay away. Unfortunately, there are no other marinas on Ray Roberts so he has been able to get away with this for quite a while.

0
★☆☆☆☆

If you are looking for a place to rent a slip, don't come to Ray Roberts Marina unless you are looking for abuse! This guy is unbelievable. He charged us for repairs that he didn't do on the boat and then demanded payment. Said her would chain our boat up if we didn't pay the bogus charges. Until they get rid of this guy, you might want to stay away. Unfortunately, there are no other marinas on Ray Roberts so he has been able to get away with this for quite a while.

Pros: Nice Lake

Cons: Manager Mike Wallace is a Class A Jerk!

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Beware of the entrapment practices by Mr Wallace at this Marina. I have leased a slip there for many years and now that I wish to move my boat to another marina he refuses to provide haulout services, forcing me to hire a crane and have my boat lifted out at a public pier at big cost. He is the only marina on the lake and will charge you whatever he wants for services. He also has a hidden clause in the lease contract stating that if you sell your boat he gets a 5% commission for doing nothing!! You have been warned!!

Mr Wallace the service manager at this marina threatened to ban my boat mover from the marina if he moved my boat. This delayed my move causing me to have to continue paying slip fees. Now the marina has sent me 30 days notice to get my boat out! If I cant get it moved now they will lock up my boat. They will try and trap you anyway they can. Stay away from this place or you will be trapped like me.

0
★☆☆☆☆

Beware of the entrapment practices by Mr Wallace at this Marina. I have leased a slip there for many years and now that I wish to move my boat to another marina he refuses to provide haulout services, forcing me to hire a crane and have my boat lifted out at a public pier at big cost. He is the only marina on the lake and will charge you whatever he wants for services. He also has a hidden clause in the lease contract stating that if you sell your boat he gets a 5% commission for doing nothing!! You have been warned!!

Mr Wallace the service manager at this marina threatened to ban my boat mover from the marina if he moved my boat. This delayed my move causing me to have to continue paying slip fees. Now the marina has sent me 30 days notice to get my boat out! If I cant get it moved now they will lock up my boat. They will try and trap you anyway they can. Stay away from this place or you will be trapped like me.

Cons: Entrapment Practices

 

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