Rose City Heating & Air

★★★★★
  • 8946 SW Barbur Blvd

    Portland, OR 97219

    Cross street: Serving the Portland Metro area.

    Map & Directions
  • 503-636-5371

About Rose City Heating & Air

Details
Hours
Thu-Mon 7am-7pm, Tue 7am-12am, Wed 12am-7pm

Home Construction & Remodeling

Home Construction & Remodeling
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Our heat pump quit and I was referred to Rose City Heating and Cooling. They explained how my system of heat pump and furnace works. I purchased a new heat pump and furnace. They worked on some ducts. The first time the system came on I was amazed to see my curtains blowing around over the vents. That had never, in 20 years happened before. I am extremely pleased with their service, professionalism and customer care. I would recommend them to my Mother!!!!

5
★★★★★

Our heat pump quit and I was referred to Rose City Heating and Cooling. They explained how my system of heat pump and furnace works. I purchased a new heat pump and furnace. They worked on some ducts. The first time the system came on I was amazed to see my curtains blowing around over the vents. That had never, in 20 years happened before. I am extremely pleased with their service, professionalism and customer care. I would recommend them to my Mother!!!!

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My furnace began to act up on a Saturday morning. I called Rose City based on reviews from other sites, the fact that they were local to my neighborhood and because they claimed to offer 24 hour emergency service. I called the "24 hour emergency" number listed on their website. It did not alarm me that I got voice mail, expecting fully that I'd get a call back within an hour. I did not get a call back until Monday at 10 AM. So much for 24-hour emergency service.

The gentlemen on the phone was very friendly and promised they they'd be out before the end of the day. They upheld that promise at least.

However, the technician seemed confused by the problem. After almost 90 minutes of troubleshooting, he decided I needed a part- that would need to be ordered. Since the furnace was still under warranty, I was told I needed to work with the office. The office manager told me that he would need to consult with the technician and get back to me. Sound like a run around?

It's a week later and still no call. I should not need to spend half my day trying to track down the repair guy. Either these guys are just too busy to care about their customers, or they have all the business they need. Either way, the lack of communication and follow up is a clear sign to pick another HVAC service company.

2
★★☆☆☆

My furnace began to act up on a Saturday morning. I called Rose City based on reviews from other sites, the fact that they were local to my neighborhood and because they claimed to offer 24 hour emergency service. I called the "24 hour emergency" number listed on their website. It did not alarm me that I got voice mail, expecting fully that I'd get a call back within an hour. I did not get a call back until Monday at 10 AM. So much for 24-hour emergency service.

The gentlemen on the phone was very friendly and promised they they'd be out before the end of the day. They upheld that promise at least.

However, the technician seemed confused by the problem. After almost 90 minutes of troubleshooting, he decided I needed a part- that would need to be ordered. Since the furnace was still under warranty, I was told I needed to work with the office. The office manager told me that he would need to consult with the technician and get back to me. Sound like a run around?

It's a week later and still no call. I should not need to spend half my day trying to track down the repair guy. Either these guys are just too busy to care about their customers, or they have all the business they need. Either way, the lack of communication and follow up is a clear sign to pick another HVAC service company.

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I am writing to let you know how pleased I am with your company. My furnace quit the day of my daughter??s Birthday party. I called 3 other companies and no one was able to come out that that Friday afternoon. Rose City was. The technician fixed my furnace on the spot. The party was a success.

5
★★★★★

I am writing to let you know how pleased I am with your company. My furnace quit the day of my daughter??s Birthday party. I called 3 other companies and no one was able to come out that that Friday afternoon. Rose City was. The technician fixed my furnace on the spot. The party was a success.

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My faith in the HVAC industry has been restored! I have gone through several companies and have always found terrible customer service. When I called you, you answered the phone and sent a tech who arrived to my home within 1 hour. He was very professional and fixed the furnace at a very reasonable rate and even found mistakes not noticed by anyone else. I will continue using Rose City for all my future needs.

5
★★★★★

My faith in the HVAC industry has been restored! I have gone through several companies and have always found terrible customer service. When I called you, you answered the phone and sent a tech who arrived to my home within 1 hour. He was very professional and fixed the furnace at a very reasonable rate and even found mistakes not noticed by anyone else. I will continue using Rose City for all my future needs.

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Although I have not owned American Standard furnaces before, so far I am very impressed with their quality. I was very impressed with my installers, Rose City Heating & Air. They did a very professional job installing my new furnace. Even the local building inspector was impressed with their installation job.

5
★★★★★

Although I have not owned American Standard furnaces before, so far I am very impressed with their quality. I was very impressed with my installers, Rose City Heating & Air. They did a very professional job installing my new furnace. Even the local building inspector was impressed with their installation job.

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I was surprised to see the level of attention you paid to protecting my home. You laid down carpet protector for your entire work area and wore shoe booties. The other company I got an estimate from just walked into my home with dirty boots. Needless to say, I am happy I went with Rose City.

5
★★★★★

I was surprised to see the level of attention you paid to protecting my home. You laid down carpet protector for your entire work area and wore shoe booties. The other company I got an estimate from just walked into my home with dirty boots. Needless to say, I am happy I went with Rose City.

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They installed a new American Standard heating system in my house and did an excellent job.

They were very friendly and professional and had the system installed within a couple hours yet they were through and not rushed about what they were doing.

5
★★★★★

They installed a new American Standard heating system in my house and did an excellent job.

They were very friendly and professional and had the system installed within a couple hours yet they were through and not rushed about what they were doing.

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More about Rose City Heating & Air

Our service include, Electric Furnace Service and Repair, Gas Service and Furnace Repair, Heat Pump Service and Repair, Air Condiitioner Service and Repair of all makes and models. Sales American Standard HVAC Products.

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