Firestone Complete Auto Care

★★★☆☆
Whatever you drive, drive a Firestone
  • 10522 Se 82Nd Ave

    Happy Valley, OR 97086

    Map & Directions
  • 503-404-3269

About Firestone Complete Auto Care

Hours
Mon-Fri 7am to 7pm, Sat 7am to 6pm, Sun 9am to 5pm

Automotive

Automotive
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3.0 2
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I cannot speak for the past, but I have been to this location recently and the service was exceptional and the individuals at the counter presented themselves in a very professional manner. The work that was performed was done to perfection and they even suggested I wait to have some of the work I requested done as the cost would \r\noutweigh the benefit to the vehicle.\r\n\r\nGreat place for automotive repairs. Friendly and knowledgable, an overall great experience!

2
★★★★★

I cannot speak for the past, but I have been to this location recently and the service was exceptional and the individuals at the counter presented themselves in a very professional manner. The work that was performed was done to perfection and they even suggested I wait to have some of the work I requested done as the cost would \r\noutweigh the benefit to the vehicle.\r\n\r\nGreat place for automotive repairs. Friendly and knowledgable, an overall great experience!

.

We went here on a Sunday morning to have a flat fixed. They said, one hour, maybe one hour and fifteen minutes. We gave them our cell phone number and asked that they call us when they knew if the tire could be fixed or if it needed to be replaced. We left and walked around the area for about two hours. (We walked by at about an hour and a half later and the car was inside up on the lift, so we figured it wouldn't be long.) We went in after 2 hours and they told us that the tire was not repairable and that we would have to replace all 4 tires. Of course, there was a sale only for that day, and then next day, the 4 tires would be about 100 dollars more. When we asked them why they had not gotten in touch with us about the car and why the car had not been touched, he said that every customer is valued and it's been really busy. We left. I went to my regular mechanic that Wednesday and he pulled out the flat to fix it. Firestone had taken the wheel out of the tire so it could not be mounted. They had kept the wheel!! So, more time wasted. I had to drive all the way over there and get the wheel back. As it turns out, the tire was repairable, and only cost 10 dollars. I would STRONGLY advise to go to someone you trust. And these people cannot be trusted.

0
★☆☆☆☆

We went here on a Sunday morning to have a flat fixed. They said, one hour, maybe one hour and fifteen minutes. We gave them our cell phone number and asked that they call us when they knew if the tire could be fixed or if it needed to be replaced. We left and walked around the area for about two hours. (We walked by at about an hour and a half later and the car was inside up on the lift, so we figured it wouldn't be long.) We went in after 2 hours and they told us that the tire was not repairable and that we would have to replace all 4 tires. Of course, there was a sale only for that day, and then next day, the 4 tires would be about 100 dollars more. When we asked them why they had not gotten in touch with us about the car and why the car had not been touched, he said that every customer is valued and it's been really busy. We left. I went to my regular mechanic that Wednesday and he pulled out the flat to fix it. Firestone had taken the wheel out of the tire so it could not be mounted. They had kept the wheel!! So, more time wasted. I had to drive all the way over there and get the wheel back. As it turns out, the tire was repairable, and only cost 10 dollars. I would STRONGLY advise to go to someone you trust. And these people cannot be trusted.

Pros: Open Sunday

Cons: Liars

 

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