D De Clue's Tree Svc

★☆☆☆☆
A Cut Above The Rest
  • 24 Mark Dr

    Fenton, MO 63026

    Map & Directions
  • 636-349-2427

About D De Clue's Tree Svc

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Having used DeClue 3 times before, we contacted them for removal of old stumps, garden debris, and tree cutting. A company person visited our home and we discussed our needs and received a bid. None of this was written down, including what we wanted taken care of. The crew arrived when noone was at home and proceeded to demolish the garden area, including bushes with red ribbons on them indicating they were not to be removed--put there by DeClue employee on 1st visit. They also removed a short hillside of green ivy ground covering that was supposed to remain intact. Since some of the greenery traveled into the neighbors yard, they removed that as well leaving the entire section of hillside bare to the ground including the neighboring section. A Rose of Sharon bush was pulled out which clearly was not supposed to be since it was tagged as such. The tree removal part of the job was adequate but the garden debris, small stump removal was disgraceful and poorly done. When questioned, the foreman(DeClue's son) of the crew said he was sorry, that yes, they should not have started the job without any one being home and promised to replace the bush and seed the hillside where the ivy had been removed. Two weeks later, nothing had been done, so we called the office. The employee told us she knew of the property and there were no notes in the file about re-seeding, replacing, etc. She said she would talk to the owner's son who is the person we worked with. About a week after the phone call, DeClue seeded the neighbors side of the slope and threw a few handfuls of straw on top of it. There was no soil prep and straw was left strewn along the street side of the driveway. Nothing was done to the hillside area of our yard--the homeowner, and no bush has been replaced. We paid in full, in cash, each and every time we used DeClue. Unfortunately, our repeat business does not seem important enough to carry through with the re-working of the garden area as promised. We are elderly and now feel we were taken advantage of and feel badly that this organization advertises on the back of St. Bernadette Catholic Church bulletin. We are hoping others reading the bulletin will not use them or at the least receive better service. To resolve this, we would like De Clue to do as they promised--prep the soil, re-seed the garden and slope area and replace the lost bush. Unfortunately, we won't be using them anymore and our highest recommendations to others are no longer valid.

1
★☆☆☆☆

Having used DeClue 3 times before, we contacted them for removal of old stumps, garden debris, and tree cutting. A company person visited our home and we discussed our needs and received a bid. None of this was written down, including what we wanted taken care of. The crew arrived when noone was at home and proceeded to demolish the garden area, including bushes with red ribbons on them indicating they were not to be removed--put there by DeClue employee on 1st visit. They also removed a short hillside of green ivy ground covering that was supposed to remain intact. Since some of the greenery traveled into the neighbors yard, they removed that as well leaving the entire section of hillside bare to the ground including the neighboring section. A Rose of Sharon bush was pulled out which clearly was not supposed to be since it was tagged as such. The tree removal part of the job was adequate but the garden debris, small stump removal was disgraceful and poorly done. When questioned, the foreman(DeClue's son) of the crew said he was sorry, that yes, they should not have started the job without any one being home and promised to replace the bush and seed the hillside where the ivy had been removed. Two weeks later, nothing had been done, so we called the office. The employee told us she knew of the property and there were no notes in the file about re-seeding, replacing, etc. She said she would talk to the owner's son who is the person we worked with. About a week after the phone call, DeClue seeded the neighbors side of the slope and threw a few handfuls of straw on top of it. There was no soil prep and straw was left strewn along the street side of the driveway. Nothing was done to the hillside area of our yard--the homeowner, and no bush has been replaced. We paid in full, in cash, each and every time we used DeClue. Unfortunately, our repeat business does not seem important enough to carry through with the re-working of the garden area as promised. We are elderly and now feel we were taken advantage of and feel badly that this organization advertises on the back of St. Bernadette Catholic Church bulletin. We are hoping others reading the bulletin will not use them or at the least receive better service. To resolve this, we would like De Clue to do as they promised--prep the soil, re-seed the garden and slope area and replace the lost bush. Unfortunately, we won't be using them anymore and our highest recommendations to others are no longer valid.

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