Palm Valley Cleaners

★★★☆☆
  • 14175 W Indian School Rd Ste A1

    Goodyear, AZ 85395

    Map & Directions
  • 623-535-0100

Personal Services

Personal Services
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3.0 4
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This establishment gave away 4 dress pants and 3 dress shirts without contacting me to provide warning of this disposition. Did not follow proper disposition procedures, can't even tell me if they attempted to contact me. The fine print simply states, We are not responsible for items left longer than 30 days, it DOES NOT state, if after 30 days we don't see you, we will give away your clothes!!

0
★☆☆☆☆

This establishment gave away 4 dress pants and 3 dress shirts without contacting me to provide warning of this disposition. Did not follow proper disposition procedures, can't even tell me if they attempted to contact me. The fine print simply states, We are not responsible for items left longer than 30 days, it DOES NOT state, if after 30 days we don't see you, we will give away your clothes!!

Pros: None

Cons: Manager accessibility

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Palm Valley Cleaners is a family owned & operated cleaners. A true Mom & Pop business. Jim - the owner - always goes out of his way to please his customers with top notch cleaning & pressing. He has an alterations service available as well as a shoe repair service. A true asset to our Goodyear community.

5
★★★★★

Palm Valley Cleaners is a family owned & operated cleaners. A true Mom & Pop business. Jim - the owner - always goes out of his way to please his customers with top notch cleaning & pressing. He has an alterations service available as well as a shoe repair service. A true asset to our Goodyear community.

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I have been taking my dry cleaning and comforters to Palm Valley Cleaners for over 8 years now. When my clothes have spots from food or ink, the spots always get removed. They take special care with my comforters as well. They always look great and smell clean when I get them back.

5
★★★★★

I have been taking my dry cleaning and comforters to Palm Valley Cleaners for over 8 years now. When my clothes have spots from food or ink, the spots always get removed. They take special care with my comforters as well. They always look great and smell clean when I get them back.

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I had been using Palm Valley Cleaners regularly for almost a year. They did an "ok" job though I routinely had to bring shirts back for re-washing. Recently, I picked up my laundry only to find one of the shirts w/ a long tear down the front. It was a dress shirt worn only to work and certainly wasn't used in a rugby match, as it appeared. It was a few months old and had only been worn a handful of times. I returned it to the cleaners so they could try to address the problem. I was eventually left a message that the owner determined the damage to be a "manufacturer defect" but he'd give me a store credit anyway. I requested to meet w/ the owner so he could show me why and how he thought such extensive damage occured through poor shirt manufacturing. Over the course of 2 weeks I left 4 messages for him. Each time I was told that he was aware and would get back to me. Only after hand delivering a letter to the shop in which I requested a cash refund did I recieve a call. He accepted no responsibility for the damage to the shirt or the lack of follow up on his part. There was no apology and no empathy. Just a "tough luck for you" attitude. I will NEVER use the dry cleaner again and suggest you avoid it as well. There are many other shops in the west valley that will actually appreciate your business and remember what customer service is all about.

0
★☆☆☆☆

I had been using Palm Valley Cleaners regularly for almost a year. They did an "ok" job though I routinely had to bring shirts back for re-washing. Recently, I picked up my laundry only to find one of the shirts w/ a long tear down the front. It was a dress shirt worn only to work and certainly wasn't used in a rugby match, as it appeared. It was a few months old and had only been worn a handful of times. I returned it to the cleaners so they could try to address the problem. I was eventually left a message that the owner determined the damage to be a "manufacturer defect" but he'd give me a store credit anyway. I requested to meet w/ the owner so he could show me why and how he thought such extensive damage occured through poor shirt manufacturing. Over the course of 2 weeks I left 4 messages for him. Each time I was told that he was aware and would get back to me. Only after hand delivering a letter to the shop in which I requested a cash refund did I recieve a call. He accepted no responsibility for the damage to the shirt or the lack of follow up on his part. There was no apology and no empathy. Just a "tough luck for you" attitude. I will NEVER use the dry cleaner again and suggest you avoid it as well. There are many other shops in the west valley that will actually appreciate your business and remember what customer service is all about.

Pros: I only lost 1 shirt to their damaging cleaning process

Cons: Owner doesn't care, Refuses to return calls, Takes no responsibility for damage done by staff

 

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