Pet Emergency & Specialty Ctr

★★★★☆
  • 901 Francisco Blvd E

    San Rafael, CA 94901

    Map & Directions
  • 415-456-7372

About Pet Emergency & Specialty Ctr

Details
Hours
Mon 8:00-17:00, Tue 8:00-17:00, Wed 8:00-17:00, Thu 8:00-17:00, Fri 8:00-17:00, Sat closed, Sun closed
Reservations
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Pets & Animals

Pets & Animals
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4.0 2
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Our pup became sick on a holiday weekend, so we took her here. We waited forever, but that couldn't be helped; nobody else was open. Dr. Dana was great with her. Unfortunately, she didn't get any better. We were new to the area, so I had to consult with my old vet 2 hours away. She said I needed to refill her prescription. I called Pet Emergency, but they said they wouldn't help b/c Dr. Dana was out of town. My vet called to ask another vet to write the prescription, but they gave us the run around. Finally, my old vet prescribed it through a people pharmacy in the area. I understand this is an emergency facility, but when the treatment isn't helping, I think they should do what they can to follow up and help you, especially if coordinating with another qualified vet.

1
★★★☆☆

Our pup became sick on a holiday weekend, so we took her here. We waited forever, but that couldn't be helped; nobody else was open. Dr. Dana was great with her. Unfortunately, she didn't get any better. We were new to the area, so I had to consult with my old vet 2 hours away. She said I needed to refill her prescription. I called Pet Emergency, but they said they wouldn't help b/c Dr. Dana was out of town. My vet called to ask another vet to write the prescription, but they gave us the run around. Finally, my old vet prescribed it through a people pharmacy in the area. I understand this is an emergency facility, but when the treatment isn't helping, I think they should do what they can to follow up and help you, especially if coordinating with another qualified vet.

Pros: Open 24 Hours, Great Bedside Manner

Cons: Long Wait, ZERO follow-up

.

My experience here was the best it possibley could be under the circumstances I was in. The staff was wonderful in assiting me in every way possible for me and my pet. I want to thank the nurses and Dr. Bowie for their help.

2
★★★★★

My experience here was the best it possibley could be under the circumstances I was in. The staff was wonderful in assiting me in every way possible for me and my pet. I want to thank the nurses and Dr. Bowie for their help.

 

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