Fiber Solutions

★☆☆☆☆
  • 12120 Metro Pkwy

    Fort Myers, FL 33966

    Map & Directions
  • 239-561-6814

About Fiber Solutions

Categories
  • Computer Networks
  • Video Conferencing
  • Management Services
  • Electricians
  • Telecommunications
Hours
M-F 8:30am-5pm, Sa-Su Closed
Associations
  • BISCI
Emails
  • info@fiber-solutions.com
Year Established
  • 1998
Keywords
  • Structured Cabling
  • Fiber Optics
  • Electronic Security
  • Commercial Audio & Video
Products
  • Structured Cabling
  • Fiber Optics
  • Electronic Security
  • Commercial Audio & Video
Payment Options
  • Invoice
Services
  • Structured Cabling
  • Fiber Optics
  • Electronic Security
  • Commercial Audio & Video
Languages
  • English
  • Spanish

Computer & Internet Services

Computer & Internet Services
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We used Fiber Solutions to troubleshoot a data drop in one of our clients offices in Fort Myers. They did everything they could to remedy the issue short of replacing the drop all-together. We sent a request for them to return last Thursday, exchanged some e-mails regarding the materials needed and gave them the go-ahead to order the materials and schedule a re-dispatch accordingly. The last e-mail stated I should receive a call from them the next day to discuss further. Never received the call. Sent a follow-up e-mail on the following Wednesday requesting a status update. Received nothing back. Sent another e-mail the next Friday morning and was replied back that they are now too busy and cannot help with this request any further.... I would have been ok with that if they told us that was the case when we were speculating materials the week before. Advising a customer a week and a day after that fact, and leaving them under the impression they are working on things when in fact they did nothing is completely unprofessional. Would not recommend.

1
★☆☆☆☆

We used Fiber Solutions to troubleshoot a data drop in one of our clients offices in Fort Myers. They did everything they could to remedy the issue short of replacing the drop all-together. We sent a request for them to return last Thursday, exchanged some e-mails regarding the materials needed and gave them the go-ahead to order the materials and schedule a re-dispatch accordingly. The last e-mail stated I should receive a call from them the next day to discuss further. Never received the call. Sent a follow-up e-mail on the following Wednesday requesting a status update. Received nothing back. Sent another e-mail the next Friday morning and was replied back that they are now too busy and cannot help with this request any further.... I would have been ok with that if they told us that was the case when we were speculating materials the week before. Advising a customer a week and a day after that fact, and leaving them under the impression they are working on things when in fact they did nothing is completely unprofessional. Would not recommend.

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