Conn Appliance Svc Dept

★★☆☆☆

About Conn Appliance Svc Dept

Categories
  • Appliance Repair
  • Major Appliance Repair
  • Major Appliances

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Dear Conn??s customer,

We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:

1-877-358-1252 or via the web at http://support.conns.com

Thank you

Conn??s customer support

5
★★★★★

Dear Conn??s customer,

We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:

1-877-358-1252 or via the web at http://support.conns.com

Thank you

Conn??s customer support

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Try to order a remote. Common item that gets lost easy. Parts dept. said I had to contact the manufacturer.
I did so first. Called the number in the manual. They gave me another number. Called it. They gave me another number. Called it. They gave me another number. Did this about 10 times. Eventually I was given the first # I called. Sent a purchase order to the company like the manual said. It was never filled. Called the local parts & service. They said they can't order me a remote-I had to call the manufacturer. THAT'S WHAT I DID IN THE FIRST PLACE YOU WORTHLESS BUNCH OF IDIOTS!!! But you will sell me your high dollar high tech items in a heartbeat. But you can't get parts for them. R.C.A. and Conns are too big for their britches to help the little guy.

0
★☆☆☆☆

Try to order a remote. Common item that gets lost easy. Parts dept. said I had to contact the manufacturer.
I did so first. Called the number in the manual. They gave me another number. Called it. They gave me another number. Called it. They gave me another number. Did this about 10 times. Eventually I was given the first # I called. Sent a purchase order to the company like the manual said. It was never filled. Called the local parts & service. They said they can't order me a remote-I had to call the manufacturer. THAT'S WHAT I DID IN THE FIRST PLACE YOU WORTHLESS BUNCH OF IDIOTS!!! But you will sell me your high dollar high tech items in a heartbeat. But you can't get parts for them. R.C.A. and Conns are too big for their britches to help the little guy.

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do not buy from conn's appliance. they are crooks. they go to a huge training seminar to learn how to basically cheat people out of their money. we signed up for a no interest contract on an 1800.00 refridgerator and they started charging us interest anyway. when we called to have this fixed - we talked to 8 different people who gave us 8 different answers as to why we were being charged interest - so we just paid the item off. then 1 year later the icemaker went out and the service tech said it was 10 days out of warranty and that it would cost 200.00 plus 75.00 service charge. when we talked to his manager - he was very rude and unhelpful. we finally got the number to whirlpool, and they said the problem that the repairman said we were having with the unit did not make any sense. we told them that the repairman did not even pull the unit away from the wall to check for problems. whirlpool gave us an authorization number to have it repaired and the manager at conns did not seem too happy with this. so we are still waiting for our icemaker to be fixed. BE WARNED THEY DO NOT KEEP THEIR PROMISES!!!

0
★☆☆☆☆

do not buy from conn's appliance. they are crooks. they go to a huge training seminar to learn how to basically cheat people out of their money. we signed up for a no interest contract on an 1800.00 refridgerator and they started charging us interest anyway. when we called to have this fixed - we talked to 8 different people who gave us 8 different answers as to why we were being charged interest - so we just paid the item off. then 1 year later the icemaker went out and the service tech said it was 10 days out of warranty and that it would cost 200.00 plus 75.00 service charge. when we talked to his manager - he was very rude and unhelpful. we finally got the number to whirlpool, and they said the problem that the repairman said we were having with the unit did not make any sense. we told them that the repairman did not even pull the unit away from the wall to check for problems. whirlpool gave us an authorization number to have it repaired and the manager at conns did not seem too happy with this. so we are still waiting for our icemaker to be fixed. BE WARNED THEY DO NOT KEEP THEIR PROMISES!!!

Pros: NONE - the whole experience was bad both times we used them.

Cons: bad service, rude employees ESPECIALLY MANAGEMENT

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