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  • 88 Needham St

    Newton, MA 02461

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Here is my story about the famous Ben of the ATT store on Needham Street in Newton MA. I had ordered a white HTC One X through customer care over the phone. I'm about two weeks short of my renewal date and they were nice enough to let it slide so I'm kind of happy. The slight unhappiness is the phone is back ordered and they can't give me an estimate time of arrival like a few days, a week or a month. \n\nSo I call the store in Newton and they have the phone I want. But I have to cancel the order through customer care first and this famous Ben knows that I'm not quite at my renewal date, but says come in and I'll try to help you out. Great so far right? Nope here is the nightmare part. I get in the store and stone faced Ben starts showing me an AT&T home phone service and stone walls me that if I don't buy the home phone service I can't get the X One. I never heard of such a rip off in my whole life. Even if all the phone service in the world consisted of only the ATT home phone service I would never buy it now. \n\nSo I don't have my X one and go home. Call customer care and guess what? Now the X One isn't available in white the rep thinks because the back order is so long. I can order a black one. It is also backordered, but I realy don't like that color anyway. The reason I need a phone now is I dropped my samsung focus and it is cracked so I don't want to wait for a phone.

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★☆☆☆☆

Here is my story about the famous Ben of the ATT store on Needham Street in Newton MA. I had ordered a white HTC One X through customer care over the phone. I'm about two weeks short of my renewal date and they were nice enough to let it slide so I'm kind of happy. The slight unhappiness is the phone is back ordered and they can't give me an estimate time of arrival like a few days, a week or a month. \n\nSo I call the store in Newton and they have the phone I want. But I have to cancel the order through customer care first and this famous Ben knows that I'm not quite at my renewal date, but says come in and I'll try to help you out. Great so far right? Nope here is the nightmare part. I get in the store and stone faced Ben starts showing me an AT&T home phone service and stone walls me that if I don't buy the home phone service I can't get the X One. I never heard of such a rip off in my whole life. Even if all the phone service in the world consisted of only the ATT home phone service I would never buy it now. \n\nSo I don't have my X one and go home. Call customer care and guess what? Now the X One isn't available in white the rep thinks because the back order is so long. I can order a black one. It is also backordered, but I realy don't like that color anyway. The reason I need a phone now is I dropped my samsung focus and it is cracked so I don't want to wait for a phone.

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