Derek's Auto Detail and Hand Car Wash

★★★★☆
Hand Wash and Full Service Detailing: Interior and Exterior
  • 8401 Aurora Ave N B

    Seattle, WA 98103

    Cross street: Between 84th Street and 85th Street

    Map & Directions
  • 206-297-1033

About Derek's Auto Detail and Hand Car Wash

Hours
Mon-Fri 8am-5:30pm Sat 8am-5pm

Automotive

Automotive
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4.0233 43
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This is the last time I will take my car to Derek's. I've used them for years. Usually as long as I check the car over before leaving, and have them complete whatever they forgot, it was okay. I have only been there once when they

3
★★★★★

This is the last time I will take my car to Derek's. I've used them for years. Usually as long as I check the car over before leaving, and have them complete whatever they forgot, it was okay. I have only been there once when they

.

Derek's team dented, chipped and scratched a pristine classic car I own. Upon my discovery of the damage I had already paid for the detailing (I had brought a total of 4 cars through in a couple of days) but as I was waiting around for

3
★★★★★

Derek's team dented, chipped and scratched a pristine classic car I own. Upon my discovery of the damage I had already paid for the detailing (I had brought a total of 4 cars through in a couple of days) but as I was waiting around for

.

We purchased two Groupons and then kind of forgot about them. Got a notice that they would expire soon so we made a call to the Issaquah facility and they scheduled both cars right away, even though it was during the week of Christmas and New Years. We had seen some recent reviews on this site so we were somewhat reluctant to take the cars in, but boy, are we glad we did!! Both cars came back looking brand-spankin' new, inside AND out. I had forgotten to ask them to clean the inside of a compartment in the tailgate area where something was spilled (but unnoticable unless you opened up the compartment). I was pleasantly surprised when I got back home to find that they had done a very good job cleaning out that tough area. So the good news is, Derek's transformed my dull, grimy, 7-year old, mom-mobile into a sparkly, flashy SUV. The bad news is, now my hubby's convinced we should keep it even longer (haha). I will recommend Derek's Issaquah to coworkers and friends. Thanks for a thorough cleaning job!!! Double thumbs up.

2
★★★★★

We purchased two Groupons and then kind of forgot about them. Got a notice that they would expire soon so we made a call to the Issaquah facility and they scheduled both cars right away, even though it was during the week of Christmas and New Years. We had seen some recent reviews on this site so we were somewhat reluctant to take the cars in, but boy, are we glad we did!! Both cars came back looking brand-spankin' new, inside AND out. I had forgotten to ask them to clean the inside of a compartment in the tailgate area where something was spilled (but unnoticable unless you opened up the compartment). I was pleasantly surprised when I got back home to find that they had done a very good job cleaning out that tough area. So the good news is, Derek's transformed my dull, grimy, 7-year old, mom-mobile into a sparkly, flashy SUV. The bad news is, now my hubby's convinced we should keep it even longer (haha). I will recommend Derek's Issaquah to coworkers and friends. Thanks for a thorough cleaning job!!! Double thumbs up.

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What a terrible service! They don't even know how to open a glove box compartment.
If you want to see managers shouting at employees, services that you ordered not executed, but being charged, then this is the place to go.
Seriously. I regret seeing their advertisement on groupon. They charge an exorbitant price for such a poor job. I got my car hand washed at Pro-Club for less than 40 bucks and they did a much better service.

0
★☆☆☆☆

What a terrible service! They don't even know how to open a glove box compartment.
If you want to see managers shouting at employees, services that you ordered not executed, but being charged, then this is the place to go.
Seriously. I regret seeing their advertisement on groupon. They charge an exorbitant price for such a poor job. I got my car hand washed at Pro-Club for less than 40 bucks and they did a much better service.

.

This place is HORRIBLE! Read all the reviews before coming here and come at your OWN RISK!

I got a deal off livingsocial and decided to give it a try. The detail was advertised to last 1.5 hours. I dropped my car off at 3 PM and didn't get it back to 6 PM. When I did get it back, the seats were all wet and they gave me a sheet of paper to sit on to drive home. Got home, opened the trunk to find all my mats inside DRIPPING WET!! In addition some textbooks inside (worth $100 each) were water damaged from the mats.

I called the place back immediately, and took it back in. They essentially acknowledged the fact that they did a shitty job, took it back to dry, and made me wait another 45 minutes before anything was done. Yes, it was not dripping wet anymore, but 2 days later, and my car is STILL wet, and now in addition to a poor job done, I have to worry about MOLD and my health due to it.

They also don't care for your property. I found my pair of prescription sunglasses in one of the compartments speckled with the fluids they used to clean the car.

I REPEAT. THIS PLACE IS HORRIBLE! DO NOT COME HERE OR YOU'LL BE SORRY!!!

0
★☆☆☆☆

This place is HORRIBLE! Read all the reviews before coming here and come at your OWN RISK!

I got a deal off livingsocial and decided to give it a try. The detail was advertised to last 1.5 hours. I dropped my car off at 3 PM and didn't get it back to 6 PM. When I did get it back, the seats were all wet and they gave me a sheet of paper to sit on to drive home. Got home, opened the trunk to find all my mats inside DRIPPING WET!! In addition some textbooks inside (worth $100 each) were water damaged from the mats.

I called the place back immediately, and took it back in. They essentially acknowledged the fact that they did a shitty job, took it back to dry, and made me wait another 45 minutes before anything was done. Yes, it was not dripping wet anymore, but 2 days later, and my car is STILL wet, and now in addition to a poor job done, I have to worry about MOLD and my health due to it.

They also don't care for your property. I found my pair of prescription sunglasses in one of the compartments speckled with the fluids they used to clean the car.

I REPEAT. THIS PLACE IS HORRIBLE! DO NOT COME HERE OR YOU'LL BE SORRY!!!

.

I've always detailed my own car, yet when Groupon came out with a $200 credit at Derek's, I was giddy in thinking of the 4 or 5 hours I would save by having someone else take care of the nitty gritty.

I have a Lexus GX470 SUV, kids and dogs. Those of you who can relate, know how grungy the inside and outside can become. Yuck!

The detail: MAIN areas clean, well done. Edges, corners, crevices (on the seats for the seat belt buckles, for example) not good. My car has a musty odor from the shampooing...it's been a week of trying to air it out and that hasn't worked. You know it's bad when the kids get into the car and complain, even after sweaty soccer workouts.

What I didn't expect: WHOEVER DETAILED THE INSIDE OF MY CAR TOOK THE ITEMS I FORGOT TO REMOVE FROM THE INSIDE OF MY DOOR CUBBIES AND PLACED THEM ON THE ROOF OF MY CAR. They did not put them back. GOODBYE, BLACK LEATHER COACH CD HOLDER FULL OF CD'S. GOODBYE GARAGE DOOR OPENER. GOODBYE 3RD ROW LEXUS REMOTE.

I discovered this upon entering the freeway after leaving Derek's. To my horror, these items clattered on my roof, then flew off the back of my car onto I90 (Thank God they did not hit any other cars and cause additional damage), and *poof*, just like that, valuable items were run over, smashed and ruined. And I couldn't do anything about it!

In all, I lost money. Even with the Groupon. More importantly, others' safety were compromised. I called Derek's immediately upon returning home, spoke with the same person who checked my car in and out, and received the following: "Oh gee, those guys! I'll go talk to them.".

It has been one week since the detail was completed and still, no response from Derek's. To say I'm not returning is an understatement. Irresponsible, sloppy, uncaring and unprofessional is my description of Derek's Auto Detail. They blew it big time.

0
★☆☆☆☆

I've always detailed my own car, yet when Groupon came out with a $200 credit at Derek's, I was giddy in thinking of the 4 or 5 hours I would save by having someone else take care of the nitty gritty.

I have a Lexus GX470 SUV, kids and dogs. Those of you who can relate, know how grungy the inside and outside can become. Yuck!

The detail: MAIN areas clean, well done. Edges, corners, crevices (on the seats for the seat belt buckles, for example) not good. My car has a musty odor from the shampooing...it's been a week of trying to air it out and that hasn't worked. You know it's bad when the kids get into the car and complain, even after sweaty soccer workouts.

What I didn't expect: WHOEVER DETAILED THE INSIDE OF MY CAR TOOK THE ITEMS I FORGOT TO REMOVE FROM THE INSIDE OF MY DOOR CUBBIES AND PLACED THEM ON THE ROOF OF MY CAR. They did not put them back. GOODBYE, BLACK LEATHER COACH CD HOLDER FULL OF CD'S. GOODBYE GARAGE DOOR OPENER. GOODBYE 3RD ROW LEXUS REMOTE.

I discovered this upon entering the freeway after leaving Derek's. To my horror, these items clattered on my roof, then flew off the back of my car onto I90 (Thank God they did not hit any other cars and cause additional damage), and *poof*, just like that, valuable items were run over, smashed and ruined. And I couldn't do anything about it!

In all, I lost money. Even with the Groupon. More importantly, others' safety were compromised. I called Derek's immediately upon returning home, spoke with the same person who checked my car in and out, and received the following: "Oh gee, those guys! I'll go talk to them.".

It has been one week since the detail was completed and still, no response from Derek's. To say I'm not returning is an understatement. Irresponsible, sloppy, uncaring and unprofessional is my description of Derek's Auto Detail. They blew it big time.

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What a car wash! The staff appear to be focused on provided very good service and it shows! This is my place for car washing!

5
★★★★★

What a car wash! The staff appear to be focused on provided very good service and it shows! This is my place for car washing!

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.

I purchased a Groupon so I knew the location would be very busy and didn't have high expectations on the level of service. They did a great job on my car. To my delight when I went to pick up my car, there on the seat of my car was something valuable that I thought I had lost six months before. The item was both valuable and sentimental, and it goes to show you how honest they are. In my mind there is no better recommendation than that. I hope sharing that with you helps you to decide to try Derek's.

2
★★★★★

I purchased a Groupon so I knew the location would be very busy and didn't have high expectations on the level of service. They did a great job on my car. To my delight when I went to pick up my car, there on the seat of my car was something valuable that I thought I had lost six months before. The item was both valuable and sentimental, and it goes to show you how honest they are. In my mind there is no better recommendation than that. I hope sharing that with you helps you to decide to try Derek's.

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I had such a delightful experience here! I was treated exceptionally well and so was my car, perhaps my car was treated better :)

2
★★★★★

I had such a delightful experience here! I was treated exceptionally well and so was my car, perhaps my car was treated better :)

.

I actually got a good deal with my coupon. And the car was pretty clean when they were done and I was satisfied with that part.

However it wasn't fully dry when I drove it home which I figured would be fine. This is the first time I've ever gotten a car detailed. It was the winter time and when I came home I parked my car in the garage and didn't touch it for about a week and a half. It was still damp! and guess what it smelled like?! Yep, mold. I sold it that way and it was emberressing. I pretended like I didn't smell anything when I was showing it to the guy. I actually had to buy some carpet powder and run the car outside for hours and I brought up the matts to sit in front of my heater all night. I think they should have gave me a warning or something, right?

1
★★★☆☆

I actually got a good deal with my coupon. And the car was pretty clean when they were done and I was satisfied with that part.

However it wasn't fully dry when I drove it home which I figured would be fine. This is the first time I've ever gotten a car detailed. It was the winter time and when I came home I parked my car in the garage and didn't touch it for about a week and a half. It was still damp! and guess what it smelled like?! Yep, mold. I sold it that way and it was emberressing. I pretended like I didn't smell anything when I was showing it to the guy. I actually had to buy some carpet powder and run the car outside for hours and I brought up the matts to sit in front of my heater all night. I think they should have gave me a warning or something, right?

.

A car detail is a big investment of time and money, but my car needed it, so when I saw the Living Social deal, I splurged. I upgraded and paid extra to get the full detail, interior and exterior, which would normally be about $250, I guess; with the LS deal I paid $200 total.
The high school kids with a car wash fundraiser would have done a better job. All my windows were totally streaky to the point that when the sun was out the next day, I couldn't even see through them. Parts of the windows had huge spots that had been missed. Dashboard display panel was also totally streaky, like they took a dirty rag and just rubbed it around. Rear console was completely missed, so I still have my daughter's juice and cracker mix in the cup holders back there. Awesome. Also missed were the rear view mirror and the panoramic glass sunroof, not even touched. There were white spots of (Armorall?) splashed all over my side mirrors, and spots of it all over my interior windshield. There were literally puddles of cleaner inside my front console. Floor mats were tossed in the rear hatch completely soaked. Their exterior detail promised to buff out scratches; I have some small scuffs on my rear bumper that could be EASILY buffed out, and those were ignored.
Additionally, my Starbucks gift card and some cd's mysteriously vanished. Even awesomer.
It's like they sold so many Living Social deals that they just want to get hurry up and get everyone in, rather than doing a great job and attracting repeat business. Maybe that's why they run deals so often?
So I wrote them an email, still waiting to hear back. I'll keep you posted on what their response is, but if it means I'm going to have to take the time to go back there while they re-do what they effed up, forget it, I'm too busy. I'll do it myself. Awesomest of all.

0
★☆☆☆☆

A car detail is a big investment of time and money, but my car needed it, so when I saw the Living Social deal, I splurged. I upgraded and paid extra to get the full detail, interior and exterior, which would normally be about $250, I guess; with the LS deal I paid $200 total.
The high school kids with a car wash fundraiser would have done a better job. All my windows were totally streaky to the point that when the sun was out the next day, I couldn't even see through them. Parts of the windows had huge spots that had been missed. Dashboard display panel was also totally streaky, like they took a dirty rag and just rubbed it around. Rear console was completely missed, so I still have my daughter's juice and cracker mix in the cup holders back there. Awesome. Also missed were the rear view mirror and the panoramic glass sunroof, not even touched. There were white spots of (Armorall?) splashed all over my side mirrors, and spots of it all over my interior windshield. There were literally puddles of cleaner inside my front console. Floor mats were tossed in the rear hatch completely soaked. Their exterior detail promised to buff out scratches; I have some small scuffs on my rear bumper that could be EASILY buffed out, and those were ignored.
Additionally, my Starbucks gift card and some cd's mysteriously vanished. Even awesomer.
It's like they sold so many Living Social deals that they just want to get hurry up and get everyone in, rather than doing a great job and attracting repeat business. Maybe that's why they run deals so often?
So I wrote them an email, still waiting to hear back. I'll keep you posted on what their response is, but if it means I'm going to have to take the time to go back there while they re-do what they effed up, forget it, I'm too busy. I'll do it myself. Awesomest of all.

.

I had some major surface damage to my car caused by a friend who got a bunch of paint overspray onto the car and then tried to clean it off with a household cleaner with a scrub pad. I wasn't sure if it could be detailed out or if it would have to be completely repainted. Alex assured me he could handle it and had a great attitude, working from open to close without even breaking for lunch to make sure it got completed in one day. The car turned out great and I saved hundreds over taking it elsewhere. Thanks guys!

2
★★★★★

I had some major surface damage to my car caused by a friend who got a bunch of paint overspray onto the car and then tried to clean it off with a household cleaner with a scrub pad. I wasn't sure if it could be detailed out or if it would have to be completely repainted. Alex assured me he could handle it and had a great attitude, working from open to close without even breaking for lunch to make sure it got completed in one day. The car turned out great and I saved hundreds over taking it elsewhere. Thanks guys!

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I scratched up my new car pretty badly having gone into the back roads of an unmarked indian reservation (thanks GPS). The guys at Derek's Auto Detail gave me a very detailed explanation of what was required and appeared to be very honest about what types of polishing would and wouldn't work to get the scratches out. The estimate they gave me was very reasonable and better than all the other ones I had gotten. They finished an hour earlier than they originally told me and they did a fantastic job! Car looks like I just rolled it out of the dealers lot! You can tell they have a great sense of pride and enthusiasm in doing a good job. I never write reviews and this one was worth writing about!

2
★★★★★

I scratched up my new car pretty badly having gone into the back roads of an unmarked indian reservation (thanks GPS). The guys at Derek's Auto Detail gave me a very detailed explanation of what was required and appeared to be very honest about what types of polishing would and wouldn't work to get the scratches out. The estimate they gave me was very reasonable and better than all the other ones I had gotten. They finished an hour earlier than they originally told me and they did a fantastic job! Car looks like I just rolled it out of the dealers lot! You can tell they have a great sense of pride and enthusiasm in doing a good job. I never write reviews and this one was worth writing about!

Pros: Excellent work

.

I called to make an appointment the day before my anniversary and they did a great job.

I have a Honda Civic (definitely not fancy) but they were pretty awesome. They sit in the car and go through the details of what you want as well as their opinion.

Then we went back to the office and we talked price (haggled in my case, but surprisingly they were pretty open to it and accommodating).

I waited about two hours, but my car had more dog fur than my two medium sized dogs and my carpets might have had more coffee than I drank in a month, so I think the time was fairly decent.

When they were done, the owner reviewed the work with me as well as with the person who detailed the car. It was the cleanest I've ever seen my little Honda. The owner even pointed out spots I didn't see and asked the detailer to try and clean out.

The only thing I didn't like was the wet towels left in my drunk and my front mats have some gouges in there (I waited to post to see if they went away...but I think they're pretty much permanent gouges). My passenger and driver's mirror didn't look like they had been cleaned.

However, they did a great job otherwise.
Even my gas tank door was spic and span (that door looked as black and the Duwamish River, so I was impressed they took the time to do that).

When we were done, we went went into pay and I used my credit card. I hadn't realized you have to tell them beforehand you want to include tip when you pay with credit, so there was no spot to put it. I was caught off guard, but the owner said not to worry about it as long as I came back (pretty damn nice if I do say so!)

Overall, I will probably go back.

The owner was giving me tips if ever wanted to sell my car, so I thought that was pretty cool too.

2
★★★★☆

I called to make an appointment the day before my anniversary and they did a great job.

I have a Honda Civic (definitely not fancy) but they were pretty awesome. They sit in the car and go through the details of what you want as well as their opinion.

Then we went back to the office and we talked price (haggled in my case, but surprisingly they were pretty open to it and accommodating).

I waited about two hours, but my car had more dog fur than my two medium sized dogs and my carpets might have had more coffee than I drank in a month, so I think the time was fairly decent.

When they were done, the owner reviewed the work with me as well as with the person who detailed the car. It was the cleanest I've ever seen my little Honda. The owner even pointed out spots I didn't see and asked the detailer to try and clean out.

The only thing I didn't like was the wet towels left in my drunk and my front mats have some gouges in there (I waited to post to see if they went away...but I think they're pretty much permanent gouges). My passenger and driver's mirror didn't look like they had been cleaned.

However, they did a great job otherwise.
Even my gas tank door was spic and span (that door looked as black and the Duwamish River, so I was impressed they took the time to do that).

When we were done, we went went into pay and I used my credit card. I hadn't realized you have to tell them beforehand you want to include tip when you pay with credit, so there was no spot to put it. I was caught off guard, but the owner said not to worry about it as long as I came back (pretty damn nice if I do say so!)

Overall, I will probably go back.

The owner was giving me tips if ever wanted to sell my car, so I thought that was pretty cool too.

Pros: clean car (detailed)

.

Last week, I bought a used Benz. There are some light scratches on the hood and near by the door. I did some research for the best place for detailing my car and to remove those scratches. After some research, I decided to use Derek's detail to do the job.

I call them on Friday and tell them to quote me the price the for full details (exterior + interior), clean up the engine and remove light scratches on my car. I talked to a guy named Alex and he quote me $250 at first. I told him it's $189 on the website plus you can get $15 discount if you bring the print-out from their website. He told me since my car have scratches, he has to charge extra since more work required for removing scratches (wet sand, etc.) but since I'm a new customer and want me to try their service, he reduced the price to $200 and I agreed. I made an appointment for the next day which is the day I wrote this review.

I bring my car to them the following day, show them where are the scratches and then drop off the key. Few hours later, I got a call from them telling me they have to charge me $50 extra because they require more works and have to wet sand my car to remove the scratches basically what he told me the day before. After few minutes talking and seems that I have no choice, I reluctantly agreed. That will bring the price for the job back to $250 again.

I got another phone call few hours later and told me the car is ready. I must say they did a REALLY GOOD job removing those scratches! I'm really impressed. I barely can see it if I don't look at it closely. The car looks shining, interior looks sparkling and they dress the tires pretty good. Overall, I'm really happy with the job.

So why I only gave them 4 stars?
- They jack up the price upon agreed when the car is in their possession (less bargaining power?)
- They promised to clean up the engine, but they simply clean up the debris around the edge rails. I think the least they should do is pressure-washed the engine.
- The center console is still dirty. Although this is not a big deal since I can just wipe it clean, I just cannot believe they overlooked this.
- They didn't clean the rims thoroughly, I can still see some oils around the lug nuts area. I expect it to be cleaner from a details shop with $250 job. At best, the rims looks like when you go to drive-through touchless car wash and get the gold wash package.

I hope this review can be helpful to potential customers and to improve their service :)

2
★★★★☆

Last week, I bought a used Benz. There are some light scratches on the hood and near by the door. I did some research for the best place for detailing my car and to remove those scratches. After some research, I decided to use Derek's detail to do the job.

I call them on Friday and tell them to quote me the price the for full details (exterior + interior), clean up the engine and remove light scratches on my car. I talked to a guy named Alex and he quote me $250 at first. I told him it's $189 on the website plus you can get $15 discount if you bring the print-out from their website. He told me since my car have scratches, he has to charge extra since more work required for removing scratches (wet sand, etc.) but since I'm a new customer and want me to try their service, he reduced the price to $200 and I agreed. I made an appointment for the next day which is the day I wrote this review.

I bring my car to them the following day, show them where are the scratches and then drop off the key. Few hours later, I got a call from them telling me they have to charge me $50 extra because they require more works and have to wet sand my car to remove the scratches basically what he told me the day before. After few minutes talking and seems that I have no choice, I reluctantly agreed. That will bring the price for the job back to $250 again.

I got another phone call few hours later and told me the car is ready. I must say they did a REALLY GOOD job removing those scratches! I'm really impressed. I barely can see it if I don't look at it closely. The car looks shining, interior looks sparkling and they dress the tires pretty good. Overall, I'm really happy with the job.

So why I only gave them 4 stars?
- They jack up the price upon agreed when the car is in their possession (less bargaining power?)
- They promised to clean up the engine, but they simply clean up the debris around the edge rails. I think the least they should do is pressure-washed the engine.
- The center console is still dirty. Although this is not a big deal since I can just wipe it clean, I just cannot believe they overlooked this.
- They didn't clean the rims thoroughly, I can still see some oils around the lug nuts area. I expect it to be cleaner from a details shop with $250 job. At best, the rims looks like when you go to drive-through touchless car wash and get the gold wash package.

I hope this review can be helpful to potential customers and to improve their service :)

Pros: Remove scratch mark

Cons: Price change upon agreed

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Every time I take my car here they do a great job. It is completed quickly without any problems. Highly recommended!

5
★★★★★

Every time I take my car here they do a great job. It is completed quickly without any problems. Highly recommended!

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I took my car in there today, It needed to be waxed really bad. They did a great job and had it ready really fast. I want to return and get my entire car detailed when I have the time!

2
★★★★★

I took my car in there today, It needed to be waxed really bad. They did a great job and had it ready really fast. I want to return and get my entire car detailed when I have the time!

Pros: Friendly staff and affordable

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Great car detail

2
★★★★★

Great car detail

.

After a longer absence than I'd care to admit to, I brought my embattled car to Derek's (having heard of their reputation), and the manager (I believe his name is Matt - sorry if I am mistaken :) worked on it personally for 2.5 hours, along with another employee. Although I came in for a simple wash and vacuum, the state of my car required much more work, and this work was done diligently, carefully, and as fast as was humanly possible (they even worked beyond opening hours - and on a Saturday evening!). I could have been charged twice as much as I'd paid, and I'd still be more than happy with the quality of service I got. I am coming back as soon as I dirty up my car sufficiently.

2
★★★★★

After a longer absence than I'd care to admit to, I brought my embattled car to Derek's (having heard of their reputation), and the manager (I believe his name is Matt - sorry if I am mistaken :) worked on it personally for 2.5 hours, along with another employee. Although I came in for a simple wash and vacuum, the state of my car required much more work, and this work was done diligently, carefully, and as fast as was humanly possible (they even worked beyond opening hours - and on a Saturday evening!). I could have been charged twice as much as I'd paid, and I'd still be more than happy with the quality of service I got. I am coming back as soon as I dirty up my car sufficiently.

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GREAT SERVICE AND DETAIL ORIENTED

DEREK'S DID AN AWSOME JOB ON MY CAR. EVERY CORNER AND CREVICE WAS SPOTLESS.
THE PRICES WERE REASONABLE AND THE CAR WAS READY WHEN PROMISED. I WOULD DEFINITELY RECOMMEND DEREK'S

2
★★★★★

GREAT SERVICE AND DETAIL ORIENTED

DEREK'S DID AN AWSOME JOB ON MY CAR. EVERY CORNER AND CREVICE WAS SPOTLESS.
THE PRICES WERE REASONABLE AND THE CAR WAS READY WHEN PROMISED. I WOULD DEFINITELY RECOMMEND DEREK'S

Pros: REASONABLE--EXCELLENT JOB

Cons: NOTHING

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I am super happy with the job these guys did. They knew their stuff and helped me make the best choices for my truck. Everything inside and out looks great. It's as close as you get to looking new for a 15 year old truck.
I would go with them again.

2
★★★★★

I am super happy with the job these guys did. They knew their stuff and helped me make the best choices for my truck. Everything inside and out looks great. It's as close as you get to looking new for a 15 year old truck.
I would go with them again.

Pros: Quality of the work

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I am a returning customer, and often bring my cars in to get some special attention. They really know how to make a sad dirty car new and happy. I have built a relationship with Derek's and will continue to use them in the future. I would reccommend them to anyone!

2
★★★★★

I am a returning customer, and often bring my cars in to get some special attention. They really know how to make a sad dirty car new and happy. I have built a relationship with Derek's and will continue to use them in the future. I would reccommend them to anyone!

Pros: Easy to work with

Cons: Want all my cars detailed

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I just bought a used car in good shape from a private party and since I'd been looking at excellently detailed used cars on the lots, I decided a good detail would make my bargain look great. I read the reviews and saw the Jekyll/Hyde quality of Derek's but since it was near and the vast preponderance of reviews were positive, I took it in. I got a quote for their #9 wash/polish/wax that was a little less than on their website and was asked to bring it in the next morning. I dropped it off at 8AM. When I stopped by the shop at 5, the detailer had evidently been in the middle of buffing when he was called to take care of a customer. He said it would be ready in half an hour but I told him not to hurry, I was more interested in a good job than one that only took 8 1/2 hours. When I went back to pick the car up about 5:45, I had to ask the detailer to finish wiping off streaks of dried wax. He said his eyes weren't so good so I showed him were the streaks were. Looking over the work carefully when I got home I noticed one little chip out of the hood down to metal, another chip at the top of the hatchback window, and a couple of gray streaks on the bumper and mirror where the paint had evidently been worn away by their buffing. The dirt on the paint on the inside of the doors hadn't been touched, nor had that on the strips under the doors. There were specks of dried wax on most of the window trims and a small areas that hadn't been touched. The promised interior vacuum had been cursory at best. It took me another hour to put things to right, not counting the new touch-ups that will have to be done. So, it's a good thing I got the paint the detailer asked me to buy so he could touch up a couple of scrapes he never got to. For nearly $200, this is not at all the type of detailing anyone should expect.

0
★☆☆☆☆

I just bought a used car in good shape from a private party and since I'd been looking at excellently detailed used cars on the lots, I decided a good detail would make my bargain look great. I read the reviews and saw the Jekyll/Hyde quality of Derek's but since it was near and the vast preponderance of reviews were positive, I took it in. I got a quote for their #9 wash/polish/wax that was a little less than on their website and was asked to bring it in the next morning. I dropped it off at 8AM. When I stopped by the shop at 5, the detailer had evidently been in the middle of buffing when he was called to take care of a customer. He said it would be ready in half an hour but I told him not to hurry, I was more interested in a good job than one that only took 8 1/2 hours. When I went back to pick the car up about 5:45, I had to ask the detailer to finish wiping off streaks of dried wax. He said his eyes weren't so good so I showed him were the streaks were. Looking over the work carefully when I got home I noticed one little chip out of the hood down to metal, another chip at the top of the hatchback window, and a couple of gray streaks on the bumper and mirror where the paint had evidently been worn away by their buffing. The dirt on the paint on the inside of the doors hadn't been touched, nor had that on the strips under the doors. There were specks of dried wax on most of the window trims and a small areas that hadn't been touched. The promised interior vacuum had been cursory at best. It took me another hour to put things to right, not counting the new touch-ups that will have to be done. So, it's a good thing I got the paint the detailer asked me to buy so he could touch up a couple of scrapes he never got to. For nearly $200, this is not at all the type of detailing anyone should expect.

Pros: Close to home

Cons: Most everything else

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My car is 11 years old, and I've owned it all that time. I've had at least 10 professional details done on this same car in three states. I also have had it cleaned regularly, paid my teenager to wax it many times, have a shop vac for the interior, etc. I like driving a clean car.

Derek's did the best detail ever!

At first I inquired about just having the inside done. The man working there said I'd be happier if I had the whole car done. He wasn't giving me any grief about it being an old car, which was refreshing, just sharing his expert opinion. So I signed up for the whole car, and asked them to concentrate on the interior. It's a mystery to me how they got the inside so clean? No detailer has ever gotten it so clean, and even I haven't been able to get it that clean with q-tips as a follow-up. Even the outside and wheels looks better than they have in ages.

I had been putting off getting it detailed due to time and cost. Now I can't believe I even hesitated. This is so pleasant!

Imagine if I had a newer, luxury car detailed, how nice that would look?

2
★★★★★

My car is 11 years old, and I've owned it all that time. I've had at least 10 professional details done on this same car in three states. I also have had it cleaned regularly, paid my teenager to wax it many times, have a shop vac for the interior, etc. I like driving a clean car.

Derek's did the best detail ever!

At first I inquired about just having the inside done. The man working there said I'd be happier if I had the whole car done. He wasn't giving me any grief about it being an old car, which was refreshing, just sharing his expert opinion. So I signed up for the whole car, and asked them to concentrate on the interior. It's a mystery to me how they got the inside so clean? No detailer has ever gotten it so clean, and even I haven't been able to get it that clean with q-tips as a follow-up. Even the outside and wheels looks better than they have in ages.

I had been putting off getting it detailed due to time and cost. Now I can't believe I even hesitated. This is so pleasant!

Imagine if I had a newer, luxury car detailed, how nice that would look?

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Here is another happy customer. These guys have excellent customer service. They did amazing detail job on my car and made my 9-year old car look like new. Reasonable pricing as well. Definitely, coming back next time!

2
★★★★★

Here is another happy customer. These guys have excellent customer service. They did amazing detail job on my car and made my 9-year old car look like new. Reasonable pricing as well. Definitely, coming back next time!

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They took me with short notice and I haven't seen the interior of my car this clean since I first bought it!!! The pricing was reasonable (would've preferred $20 cheaper) but for $170.00 my interior was awesome and they also did a "smell bomb" to have it smelling terrific again. I would DEFINATELY go back and will recommend my co-workers & friends to Dereks.

2
★★★★★

They took me with short notice and I haven't seen the interior of my car this clean since I first bought it!!! The pricing was reasonable (would've preferred $20 cheaper) but for $170.00 my interior was awesome and they also did a "smell bomb" to have it smelling terrific again. I would DEFINATELY go back and will recommend my co-workers & friends to Dereks.

Pros: Cost given up front, took me same day, super detailed work

Cons: Dirty waiting room, sketchy staff

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I dropped my car SUV off for a full detail inside and out. I was a little leary after reading some of the reviews, but I needed somewhere close since my free time is second to none. I picked up my vehicle 7 hours later and barely recognized it. It was spotless. There wasn't a piece of dirt anywhere. My vehicle has a lot of hidden little compartments all over, and they found everyone of them and cleaned inside of them. They even found a couple things in my car that I've been missing for quite some time and everything was placed in a bag in my console. From the time I first made my appointment last week, to the moment I left after my car was finished everyone was wonderful. Customer service is great. By far the best job anyone has ever done on my car. Thanks guys!!

2
★★★★★

I dropped my car SUV off for a full detail inside and out. I was a little leary after reading some of the reviews, but I needed somewhere close since my free time is second to none. I picked up my vehicle 7 hours later and barely recognized it. It was spotless. There wasn't a piece of dirt anywhere. My vehicle has a lot of hidden little compartments all over, and they found everyone of them and cleaned inside of them. They even found a couple things in my car that I've been missing for quite some time and everything was placed in a bag in my console. From the time I first made my appointment last week, to the moment I left after my car was finished everyone was wonderful. Customer service is great. By far the best job anyone has ever done on my car. Thanks guys!!

Pros: Your car will be as clean as it was when it was brand new!!

Cons: The time originally quoted to me to get it finished was a little less than the time it actually took, but it was completely worth the wait

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I took my 3 Series to Derek's by pure luck, being stood up by a downtown Seattle detail. I got there with no appointment but that did not seem to be a problem. The person in charge took the time to see the conditions of the paint and hear my questions about swirl marks and tiny rock chips, always being very friendly and helpful. I passed to pick up the car after work and the $89pt wash n wax was worth every cent. After the Seattle winter it was just what my car needed. I took a quick inspection there and when I got home I looked more carefully: this is a kind of wash that gives detailing it's name. Spotless!!! Add to that the very good imrpession of the staf I left with and be sure it is worth going back. Not to mention being cheaper than many other detail washes. Guess I will not have to look further on where to polish my car for next fall. Two thumbs up!

2
★★★★★

I took my 3 Series to Derek's by pure luck, being stood up by a downtown Seattle detail. I got there with no appointment but that did not seem to be a problem. The person in charge took the time to see the conditions of the paint and hear my questions about swirl marks and tiny rock chips, always being very friendly and helpful. I passed to pick up the car after work and the $89pt wash n wax was worth every cent. After the Seattle winter it was just what my car needed. I took a quick inspection there and when I got home I looked more carefully: this is a kind of wash that gives detailing it's name. Spotless!!! Add to that the very good imrpession of the staf I left with and be sure it is worth going back. Not to mention being cheaper than many other detail washes. Guess I will not have to look further on where to polish my car for next fall. Two thumbs up!

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I took my car to Derek's because it's close to my house, and on the bus route to my office. I'll gladly forego the convenience next time. The job was only 3/4 done -- they didn't clean the headliner as we had agreed, and they hadn't cleaned the roof of the car at all. The rest of the job was just OK -- not great. I had much better service and results (at a MUCH better price -- about $100 less -- at the Finish Line at Materpark Garage near SeaTac. I'll go there again next time.

1
★★☆☆☆

I took my car to Derek's because it's close to my house, and on the bus route to my office. I'll gladly forego the convenience next time. The job was only 3/4 done -- they didn't clean the headliner as we had agreed, and they hadn't cleaned the roof of the car at all. The rest of the job was just OK -- not great. I had much better service and results (at a MUCH better price -- about $100 less -- at the Finish Line at Materpark Garage near SeaTac. I'll go there again next time.

Pros: Convenient to the bus line to downtown

Cons: Too expensive, slow service, job was only half complete

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I brought my truck in and they did such a great job with removing road tar and tree sap that I brought my wife's van in for a full detail. We were very happy with the outcome both times. This was my first experience with having my vehicles detailed and they were able to make my 10 year old cars look great.

2
★★★★★

I brought my truck in and they did such a great job with removing road tar and tree sap that I brought my wife's van in for a full detail. We were very happy with the outcome both times. This was my first experience with having my vehicles detailed and they were able to make my 10 year old cars look great.

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All I can say is that you should go into this experience expecting your car to be there ALL DAY. I was told that the detailing would take 3-4 hours...it was done 8 hours later. I had things to do during the day, but because I didn't have a car I could not do them. When I expressed this to the manager he could not have cared less and his only response was "yeah, sometimes it takes a long time". If they would have said that they needed it the whole day then that would have been fine, but they didn't even get around to shampooing the interior until 2:30. They did clean my car pretty well, but next time I'll be going somewhere with better customer service.

1
★★☆☆☆

All I can say is that you should go into this experience expecting your car to be there ALL DAY. I was told that the detailing would take 3-4 hours...it was done 8 hours later. I had things to do during the day, but because I didn't have a car I could not do them. When I expressed this to the manager he could not have cared less and his only response was "yeah, sometimes it takes a long time". If they would have said that they needed it the whole day then that would have been fine, but they didn't even get around to shampooing the interior until 2:30. They did clean my car pretty well, but next time I'll be going somewhere with better customer service.

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I had a great experience!! I was a little concerned because I had read a couple of reviews that were not favorable, but it was so close to my house I decided to give it a try. I called and they were VERY professional on the phone, I got an appointment and they let me know what the price was before I left and told me what time I could pick it up. I got my car back and it was in great shape. Everything and I mean everything was washed and cleaned. The seats looked great, the door jams, the carpet, the dashboard, underneath the seats everything was immaculate. I am truly impressed. They even cleaned the outside!!!! Defiantly a must if you are going to get your car detailed.

2
★★★★★

I had a great experience!! I was a little concerned because I had read a couple of reviews that were not favorable, but it was so close to my house I decided to give it a try. I called and they were VERY professional on the phone, I got an appointment and they let me know what the price was before I left and told me what time I could pick it up. I got my car back and it was in great shape. Everything and I mean everything was washed and cleaned. The seats looked great, the door jams, the carpet, the dashboard, underneath the seats everything was immaculate. I am truly impressed. They even cleaned the outside!!!! Defiantly a must if you are going to get your car detailed.

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Worst business ever!!! These people pressure washed my car and chipped off tons of paint. The paint will cost hundreds to fix, and I might need to repaint my entire car! In addition to this, Derek's managed to make my door hinge loose, and puncture a hole in my leather door panel, which was previously perfect! To top it off, the interior detail wasn't even done as described. In the description it says they will clean your vents, and guess what? They never did! They admit to the paint being their fault, but now because my car was painted multiple times, they say that "we dont need to paint this, the paint already looked bad". The "manager" at the Seattle location, has no customer service skills. Take this as a warning, and don't ever give them your business! What kind of detail shop uses a pressure washer anyways? Couldn't I take my car to the car wash and pay $1.50 to preassure wash my car? For a hundred and fifty dallors I expect them to do something by hand! PLEASE DON'T GO HERE!!!!

0
★☆☆☆☆

Worst business ever!!! These people pressure washed my car and chipped off tons of paint. The paint will cost hundreds to fix, and I might need to repaint my entire car! In addition to this, Derek's managed to make my door hinge loose, and puncture a hole in my leather door panel, which was previously perfect! To top it off, the interior detail wasn't even done as described. In the description it says they will clean your vents, and guess what? They never did! They admit to the paint being their fault, but now because my car was painted multiple times, they say that "we dont need to paint this, the paint already looked bad". The "manager" at the Seattle location, has no customer service skills. Take this as a warning, and don't ever give them your business! What kind of detail shop uses a pressure washer anyways? Couldn't I take my car to the car wash and pay $1.50 to preassure wash my car? For a hundred and fifty dallors I expect them to do something by hand! PLEASE DON'T GO HERE!!!!

Pros: didn't total my car

Cons: Damaged door hinge, puctured leather interior, and destroyed my paint job.

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I have always gone to the quick drive through wash and vacuum places in town for car washes. But always noticed missed spots on the outside or it wasn't vacuumed very well on the inside.
A friend recommended me to get a hand car wash at Derek's last month and I have gone 2 times now and I love this service. Derek's wash is much more thourough than the drive through wash places. My rims always look so good after. . Also, I had two paint marks on my bumper last time and they rubbed them off for me. Good times!

2
★★★★★

I have always gone to the quick drive through wash and vacuum places in town for car washes. But always noticed missed spots on the outside or it wasn't vacuumed very well on the inside.
A friend recommended me to get a hand car wash at Derek's last month and I have gone 2 times now and I love this service. Derek's wash is much more thourough than the drive through wash places. My rims always look so good after. . Also, I had two paint marks on my bumper last time and they rubbed them off for me. Good times!

.

This is probably one of the most unprofessional and shady detailing service companies I have encountered. I called the company phone number and was given a greeting of "What's Up??" I ignored this rudeness and unprofessionalism against my better judgement since I saw relatively good reviews on this website. I took my car into the shop and the front desk room was cluttered with all types of junk..and I was greeted by a dog barking at me (within the "waiting room")..whose food dish (a tray from McDonalds) was located directly inside the front door. Next, the attendant (for lack of a better term), went out and checked my car with me. In the process of looking over the car, he placed my car door right up against another person's vehicle. He told me that he really couldn't tell me an estimate of what the detailing would cost. I ignored this against my better judgement. I gave him my phone number and he told me he would call me back to confirm the price and tell me when it would be ready. The next day I called their company, since it had been an entire day without a phone call, and found that the vehicle had been done for hours and that I was now going to be forced to pay their set price. When I came to pickup the vehicle it was parked right next to a tree where leaves and dirt were dropping all over it. I saw that they placed my mats inside my trunk, wet mind you, and closed the vehicle tightly up. The trunk smelled..there was a ton of humidity. They use rags that leave trails of the rag being passed over it. Shortly down the road I noticed that my car was lower on gas and that their were 26 miles added to my odometer. My mirrors were out of position and I attempted to use the mirror adjustment part to put them into position. Low and behold...the reason they were out of position is someone broke off my mirror adjustment part and then glued it back on. If I were you...I would not go to this detailing service at all costs..but you don't have to take my advice.

0
★☆☆☆☆

This is probably one of the most unprofessional and shady detailing service companies I have encountered. I called the company phone number and was given a greeting of "What's Up??" I ignored this rudeness and unprofessionalism against my better judgement since I saw relatively good reviews on this website. I took my car into the shop and the front desk room was cluttered with all types of junk..and I was greeted by a dog barking at me (within the "waiting room")..whose food dish (a tray from McDonalds) was located directly inside the front door. Next, the attendant (for lack of a better term), went out and checked my car with me. In the process of looking over the car, he placed my car door right up against another person's vehicle. He told me that he really couldn't tell me an estimate of what the detailing would cost. I ignored this against my better judgement. I gave him my phone number and he told me he would call me back to confirm the price and tell me when it would be ready. The next day I called their company, since it had been an entire day without a phone call, and found that the vehicle had been done for hours and that I was now going to be forced to pay their set price. When I came to pickup the vehicle it was parked right next to a tree where leaves and dirt were dropping all over it. I saw that they placed my mats inside my trunk, wet mind you, and closed the vehicle tightly up. The trunk smelled..there was a ton of humidity. They use rags that leave trails of the rag being passed over it. Shortly down the road I noticed that my car was lower on gas and that their were 26 miles added to my odometer. My mirrors were out of position and I attempted to use the mirror adjustment part to put them into position. Low and behold...the reason they were out of position is someone broke off my mirror adjustment part and then glued it back on. If I were you...I would not go to this detailing service at all costs..but you don't have to take my advice.

Pros: None

Cons: Overpriced, shady, unprofessional, damage vehicle

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This is a great place for out-of-town college students like myself to go and get a honest deal on a great car wash! The southern friendly service will keep you coming back. Today was my first visit and I was amazed how they were able to fit my Durango into their busy schedule even though I didn't have an appointment! Shout out to Bryan and Will for making this girl from Tennessee feel right and home in Seattle! And my Durango thanks you too - she has never looked so clean :)

2
★★★★★

This is a great place for out-of-town college students like myself to go and get a honest deal on a great car wash! The southern friendly service will keep you coming back. Today was my first visit and I was amazed how they were able to fit my Durango into their busy schedule even though I didn't have an appointment! Shout out to Bryan and Will for making this girl from Tennessee feel right and home in Seattle! And my Durango thanks you too - she has never looked so clean :)

.

These guys treat you like you are the only customer in the shop! I've had work done their twice on my Dodge Ram truck. Both times, I got the royal treatment, and so did my truck! Great guys doing great work. Thanks!

2
★★★★★

These guys treat you like you are the only customer in the shop! I've had work done their twice on my Dodge Ram truck. Both times, I got the royal treatment, and so did my truck! Great guys doing great work. Thanks!

Pros: Service and work

Cons: Not much parking

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I needed a quick shampoo for my backseat, as my son had thrown up in the car that morning on the way to school. I called Derek's and they were more than willing to fit me in to their busy schedule for the day. I got over there and Derek immediately took my car around back and started working on my car, cleaning it thoroughly and getting out all the smell! His price was very fair and well deserved... I would pay more for just the customer service level! I live 2 hours away from Seattle, but would take my car back to him before anyone else... and have been recommending him to everyone I know!!

2
★★★★★

I needed a quick shampoo for my backseat, as my son had thrown up in the car that morning on the way to school. I called Derek's and they were more than willing to fit me in to their busy schedule for the day. I got over there and Derek immediately took my car around back and started working on my car, cleaning it thoroughly and getting out all the smell! His price was very fair and well deserved... I would pay more for just the customer service level! I live 2 hours away from Seattle, but would take my car back to him before anyone else... and have been recommending him to everyone I know!!

.

Called the number listed in the ad. The phone was answered with "hello" instead of a professional greeting with a company name. When asked if it was Derek's Auto Detail, the person hung up on me. Triple-checked to be sure I dialed the correct number. Seemed rather unprofessional.

1
★★★☆☆

Called the number listed in the ad. The phone was answered with "hello" instead of a professional greeting with a company name. When asked if it was Derek's Auto Detail, the person hung up on me. Triple-checked to be sure I dialed the correct number. Seemed rather unprofessional.

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I called 8 days ahead to make an appointment to get my car detailed before going on a trip. His website and the signs at his place of business say he opens at 8:00 AM. He made the appointment for 8:30 AM. I was there on time, and he had employees waiting to get in to go to work. He had not shown up by 9:00 AM.

If this service is the best, how bad is the worst?

He did NOT call me to apologize. He had my phone number. No explanation at all. His response to my review is weak. A person told me that he is ALWAYS late on Saturday mornings. Hangovers do NOT count as an emergency! I saw the key drop, but there was no one to give me a ride home, so that was not an option.

0
★☆☆☆☆

I called 8 days ahead to make an appointment to get my car detailed before going on a trip. His website and the signs at his place of business say he opens at 8:00 AM. He made the appointment for 8:30 AM. I was there on time, and he had employees waiting to get in to go to work. He had not shown up by 9:00 AM.

If this service is the best, how bad is the worst?

He did NOT call me to apologize. He had my phone number. No explanation at all. His response to my review is weak. A person told me that he is ALWAYS late on Saturday mornings. Hangovers do NOT count as an emergency! I saw the key drop, but there was no one to give me a ride home, so that was not an option.

Cons: NOT DEPENDABLE>

.

I love these guys. I just pull up front and they pull my truck into the shop.. And 45 minutes later my truck is sparkling clean and fresh. ...........Oh, by the way..... I'm not only a customer..... I own the business. I love my crew. They work hard day in and day out. And I appreciate every one of them. Thank you . Matt, Carlos, Jesee, and Ricardo. You guys are the best!!!

I love you all.
Derek
info@dereksdetail

2
★★★★★

I love these guys. I just pull up front and they pull my truck into the shop.. And 45 minutes later my truck is sparkling clean and fresh. ...........Oh, by the way..... I'm not only a customer..... I own the business. I love my crew. They work hard day in and day out. And I appreciate every one of them. Thank you . Matt, Carlos, Jesee, and Ricardo. You guys are the best!!!

I love you all.
Derek
info@dereksdetail

Pros: In and out same day service.

Cons: parking lot gets full

.

Derek is a great guy and has the attention to detail necessary to do a stellar job on a car. He found a problem with my car, told me about it then had a shop near him do the work, all in time for me to pick the car up the next day. I even got a good deal on the work that his buddy did! Highly recommended.

2
★★★★★

Derek is a great guy and has the attention to detail necessary to do a stellar job on a car. He found a problem with my car, told me about it then had a shop near him do the work, all in time for me to pick the car up the next day. I even got a good deal on the work that his buddy did! Highly recommended.

Pros: personal service

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I have had my car in for a variety of Derek's services and have consistently been pleased. The crew is always very accomodating and friendly. They do a much better job than some of their bigger competitors.

2
★★★★★

I have had my car in for a variety of Derek's services and have consistently been pleased. The crew is always very accomodating and friendly. They do a much better job than some of their bigger competitors.

Pros: Price/Value

Cons: Parking

Editorial from

Provides services to hand-wash cars, tint windows, vaccum, shampoo, wax and repair dents and scratches; free Seattle area shuttle service.

 

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