City Carpet Cleaning, LLC

★★★☆☆
  • 644 East Southern Avenue, #201

    Mesa, AZ 85204

    Map & Directions
  • 480-567-9204

About City Carpet Cleaning, LLC

Categories
  • Home Repair & Service
  • Carpet & Rug Cleaners

Personal Services

Personal Services
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Condescending clerk -- really ticked me off! I was looking at paint a couple of weeks ago, minding my own business, needed NO help, and this woman employee came up to me and whispered in a very condescending manner "Can I tell you a secret? See those little paint cards at the front of the aisle -- well, you take those to the guy mixing the paint and he'll make it for you. We don't carry ALL of those colors." I couldn't believe it. She ASSUMED because I was a woman I didn't know squat about paint. I said "Lady, one of us is an idiot, and guess what? It's not me!" Home Depot/Lewisville you need to get rid of her -- she's late 40's shoulder length brown hair and wears glasses -- oh, and is more masculine than feminine if you get my drift!! I shop at Lowe's now.

1
★☆☆☆☆

Condescending clerk -- really ticked me off! I was looking at paint a couple of weeks ago, minding my own business, needed NO help, and this woman employee came up to me and whispered in a very condescending manner "Can I tell you a secret? See those little paint cards at the front of the aisle -- well, you take those to the guy mixing the paint and he'll make it for you. We don't carry ALL of those colors." I couldn't believe it. She ASSUMED because I was a woman I didn't know squat about paint. I said "Lady, one of us is an idiot, and guess what? It's not me!" Home Depot/Lewisville you need to get rid of her -- she's late 40's shoulder length brown hair and wears glasses -- oh, and is more masculine than feminine if you get my drift!! I shop at Lowe's now.

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DO NOT USE THIS BUSINESS! I had the same experience as another reviewer (dated 9/4/2011 medmind); took the rug to be appraised, then Azad suggested tea staining to bring back the natural patina of the rug. He asked for a credit card up front prior to the work being done. I declined to give that saying I would pay for the services upon completion. On the day we went to pickup the rug and pay, he conveniently said he did not have the appraisal at this shop and gave his word he would mail it. It has been 3 weeks and no appraisal in the mail. On 12 different occasions, I have attempted to call all the phone numbers and even tried the fax number, each time there is a busy signal. DO NOT USE THIS BUSINESS!!

1
★☆☆☆☆

DO NOT USE THIS BUSINESS! I had the same experience as another reviewer (dated 9/4/2011 medmind); took the rug to be appraised, then Azad suggested tea staining to bring back the natural patina of the rug. He asked for a credit card up front prior to the work being done. I declined to give that saying I would pay for the services upon completion. On the day we went to pickup the rug and pay, he conveniently said he did not have the appraisal at this shop and gave his word he would mail it. It has been 3 weeks and no appraisal in the mail. On 12 different occasions, I have attempted to call all the phone numbers and even tried the fax number, each time there is a busy signal. DO NOT USE THIS BUSINESS!!

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DO NOT USE THIS BUSINESS! I had the same experience as another reviewer (dated 9/4/2011 medmind); took the rug to be appraised, then Azad suggested tea staining to bring back the natural patina of the rug. He asked for a credit card up front prior to the work being done. I declined to give that saying I would pay for the services upon completion. On the day we went to pickup the rug and pay, he conveniently said he did not have the appraisal at this shop and gave his word he would mail it. It has been 3 weeks and no appraisal in the mail. On 12 different occasions, I have attempted to call all the phone numbers and even tried the fax number, each time there is a busy signal. DO NOT USE THIS BUSINESS!!

1
★☆☆☆☆

DO NOT USE THIS BUSINESS! I had the same experience as another reviewer (dated 9/4/2011 medmind); took the rug to be appraised, then Azad suggested tea staining to bring back the natural patina of the rug. He asked for a credit card up front prior to the work being done. I declined to give that saying I would pay for the services upon completion. On the day we went to pickup the rug and pay, he conveniently said he did not have the appraisal at this shop and gave his word he would mail it. It has been 3 weeks and no appraisal in the mail. On 12 different occasions, I have attempted to call all the phone numbers and even tried the fax number, each time there is a busy signal. DO NOT USE THIS BUSINESS!!

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DO NOT USE THIS BUSINESS!!!!! Mr. Azad quoted me a price for cleaning and appraisal of $120 per rug. I had a 6th rug I needed repaired where the colors were washed out. I explained this to Mr. Azad. He told me tea staining was a technique that would bring back the colors of the rugs and suggested some nice rug padding that would protect my rugs from wear and tear. I agreed. The amount he charged on my credit card was not the amount previously quoted for cleaning and appraisal - $700 plus the extra for padding and tea staining. He charged me close to $1700 for the cleaning and appraisals. I have not received the apprasails and the rugs looked uncleaned.The hall rug was not repaired and looked untouched. I paid $400 for the padding and got remnants of carpet padding put together with duct tape. The tea staining was $720. Not all the rugs were tea stained and the ones that were look uneven and dirty. The total bill -$2754. He made promises to deliver my rugs and did not show up or call. He would tell me my appraisals would be delivered but they never weren't. He told me the truck driver did not have the apprasails and they were at the store, but when we went to the store they were not there either. Then he said he had them and would deliver them the next day. His word cannot be trusted and franklly I am glad I got my rugs back at all. Horrible experience! I have two photos - you can see the edge of the rug is anything but clean and the custom padding I was promised for $67 was a bunch of remnants duct taped together

1
★☆☆☆☆

DO NOT USE THIS BUSINESS!!!!! Mr. Azad quoted me a price for cleaning and appraisal of $120 per rug. I had a 6th rug I needed repaired where the colors were washed out. I explained this to Mr. Azad. He told me tea staining was a technique that would bring back the colors of the rugs and suggested some nice rug padding that would protect my rugs from wear and tear. I agreed. The amount he charged on my credit card was not the amount previously quoted for cleaning and appraisal - $700 plus the extra for padding and tea staining. He charged me close to $1700 for the cleaning and appraisals. I have not received the apprasails and the rugs looked uncleaned.The hall rug was not repaired and looked untouched. I paid $400 for the padding and got remnants of carpet padding put together with duct tape. The tea staining was $720. Not all the rugs were tea stained and the ones that were look uneven and dirty. The total bill -$2754. He made promises to deliver my rugs and did not show up or call. He would tell me my appraisals would be delivered but they never weren't. He told me the truck driver did not have the apprasails and they were at the store, but when we went to the store they were not there either. Then he said he had them and would deliver them the next day. His word cannot be trusted and franklly I am glad I got my rugs back at all. Horrible experience! I have two photos - you can see the edge of the rug is anything but clean and the custom padding I was promised for $67 was a bunch of remnants duct taped together

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Lowe's Excellent Employee Assistance, Poor Business Judgment Purchased and picked up four pallets of landscape block, but needed more. Called to have 3 more pallets delivered. Lowe's manager wanted to charge $12.00 per pallet, but I could return them for a refund. Tried to explain that driver could pick four pallets when he dropped off the new order. Four pallets in hand for the price of three. Response was no we have to charge you and you return them. Pallets are pallets. Bottom line, not business smart, manager loss the sale and probably future sales, lost the deliver charge, and the opportunity to get an additional pallet back at no cost. That is in addition to angering a good customer.

1
★☆☆☆☆

Lowe's Excellent Employee Assistance, Poor Business Judgment Purchased and picked up four pallets of landscape block, but needed more. Called to have 3 more pallets delivered. Lowe's manager wanted to charge $12.00 per pallet, but I could return them for a refund. Tried to explain that driver could pick four pallets when he dropped off the new order. Four pallets in hand for the price of three. Response was no we have to charge you and you return them. Pallets are pallets. Bottom line, not business smart, manager loss the sale and probably future sales, lost the deliver charge, and the opportunity to get an additional pallet back at no cost. That is in addition to angering a good customer.

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Crappy Service I looked for someone to help me find the right kind of wood and found no one. Then after I found a piece that would probably work. I went back to the cutting saw. And pushed the button for help. Waited 5 min and no one came so I pushed it again and again and again waiting 5 min every time and no one ever came. I then was told by my son the 4 employees were in the front of the store doing absolutely nothing so I set my board down and left and the 4 people never even asked me if I needed any help as I walked past they just kept talking like it was lunch

1
★☆☆☆☆

Crappy Service I looked for someone to help me find the right kind of wood and found no one. Then after I found a piece that would probably work. I went back to the cutting saw. And pushed the button for help. Waited 5 min and no one came so I pushed it again and again and again waiting 5 min every time and no one ever came. I then was told by my son the 4 employees were in the front of the store doing absolutely nothing so I set my board down and left and the 4 people never even asked me if I needed any help as I walked past they just kept talking like it was lunch

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Dawood did an excellent job. The sofa and 2 love seats they cleaned look brand new.

The only problem with the carpet was that it took more than 6 hours for it to completely dry and I had a cewiling fan going in the room and the ac fan on.

Yes, I would use them again.

2
★★★★★

Dawood did an excellent job. The sofa and 2 love seats they cleaned look brand new.

The only problem with the carpet was that it took more than 6 hours for it to completely dry and I had a cewiling fan going in the room and the ac fan on.

Yes, I would use them again.

on Service Magic

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Mr.David, he had excellent customer service. He did his job more than excellent. I am really appreciated his kindness of service. I really want to recommand him to everybody. His kindness, His frendliness and thoughtful attitude made new comer like us so relieved. Thank you for your heart warming job!! Yoko & Glen

2
★★★★★

Mr.David, he had excellent customer service. He did his job more than excellent. I am really appreciated his kindness of service. I really want to recommand him to everybody. His kindness, His frendliness and thoughtful attitude made new comer like us so relieved. Thank you for your heart warming job!! Yoko & Glen

on Service Magic

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I was very pleased with this company. Their pricing was very competitive. They did an outstanding job with some tough stains. The carpts look great!

2
★★★★★

I was very pleased with this company. Their pricing was very competitive. They did an outstanding job with some tough stains. The carpts look great!

on Service Magic

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I was very happy with the service. The technician showed up on time and the work was completed in a professional manner. I was very happy with the results.
Thanks

2
★★★★☆

I was very happy with the service. The technician showed up on time and the work was completed in a professional manner. I was very happy with the results.
Thanks

on Service Magic

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The service was timely and very professional. The carpets looked great afterward, I was very pleased to see set in stains come up.

2
★★★★★

The service was timely and very professional. The carpets looked great afterward, I was very pleased to see set in stains come up.

on Service Magic

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Thorough job cleaning, very professional, reasonably priced. Expect to use their services again.

2
★★★★★

Thorough job cleaning, very professional, reasonably priced. Expect to use their services again.

on Service Magic

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GOOD JOB EXPERIENCED CLEANER

2
★★★★★

GOOD JOB EXPERIENCED CLEANER

on Service Magic

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Although they arrive late to the job they at least called me to let me know that they were running late. After he arrived he immediately went to work and the result was a good one. I will definitely will use them again.

Thanks,

2
★★★★☆

Although they arrive late to the job they at least called me to let me know that they were running late. After he arrived he immediately went to work and the result was a good one. I will definitely will use them again.

Thanks,

on Service Magic

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City Carpet did an excellent job. Our carpets look like new!

2
★★★★★

City Carpet did an excellent job. Our carpets look like new!

on Service Magic

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Very professional service performed. They also helped me move the furniture. The carpets look and smell great. Thanks!

2
★★★★★

Very professional service performed. They also helped me move the furniture. The carpets look and smell great. Thanks!

on Service Magic

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