Overall and excellent transaction. The sales person was professional and courtieous. They were willing to work to my schedule. I had them replace some themo pane windows that had leaked and become foggy. They installed the new glass quickly and neatly. I highly recommend this company.
Didn't show up for the first appointment to install my shower...made some lame excuse. When they finally did install the shower it leaked. When I called them to have it fixed they couldn't come back for about 10 days and when they finally did show up they said there was nothing they could do but order another door which would take another 2 weeks and that I would have to pay for the new door! Terrible customer service!
Cons: Terrible Customer Service
doug is very pleasant to deal with. he took extra time taking measurements to get it right. their price was the lowest of any estimate i got. although there was leakage in the corners of the frameless shower, he came out twice and resolved the problem.
Pros: good price, good customer service
Cons: shower leaked but was repaired quickly
My cat broke a friends glass table top and I was needing to replace it. They were great about getting me the best price around and making what was an awful situation into a not so bad situation.
I was very grateful for them helping make it as painless as possible
Pros: Helpful, Very nice people
Having been a contractor for over 20 years, I was anxious to have some glass work of this kind on my own home. I have alway had framed glass and was excited to see how it would turn out without frames.
These guys did a great job and I love the way it looks and functions. They were very helpful in the design process as well, giving me several options as to how the panels could be layed out. Their final design was installed on time and they left the site clean and tidy. I would not hesitate to use them again on future projects. They actually gave me an additional sweep for the door for the future.
Pros: Competitively priced, timely
Installed a large frameless shower in our master bathroom. It has performed outstanding. They did an excellent job. Will you them again!
Pros: Good price, excellent service and quality
Having just completed a 6 month renovation project of our home, our bath & glass installation was one of our final steps in the process. What a JOY it was to find this company! From start to finish, we received all the personal customer service that made our design decisions so smooth and effortless for us. There was a real sense of integrity as we went through the bidding process, to design, to installation, and follow-up. They made extra effort to measure, order, & install with accuracy and care for our newly installed tile & marble. We even were able to find a matching brushed bronze finish for the door hardware which perfectly matched all our shower trim hardware. It just completed the design of the room perfectly! We had two showers installed as well as some gorgeous framed & beveled mirrors. They are so BEAUTIFUL & we've received so many compliments on the design & the beauty it has brought to our master bathroom & guest bath. The master shower is treated with "Shower Guard" which makes it a breeze to keep clean. Our experience was so positive. Bath & Glass Designs was very timely in their appointments, bids, installation dates. We would recommend Bath & Glass Designs 100%!!! What a breath of fresh air to find a company who operates with a heartfelt desire to combine quality products with excellence, integrity, & personal service!!!
We couldn't be more pleased!
Pros: Attention to Design & Detail, Excellent Customer Service
I am a property manager and manage about 150 properties. I know that I can rely on Bath & Glass Designs to give me great service and good pricing for all of my owners.
The Bath and Glass Designs personnel were far more helpful to me than some of the other glass companies. They actually asked questions like, "what do I want for my shower" rather than just providing me a handwritten quote.
They actually helped us through the design phase of our bathroom remodeling by asking us important questions and offering us several recommendations that really made a difference in the final look of our shower. The personal touch makes them the best!
Their office staff was courteous and followed up on every detail until our install was completed.
We are very pleased with our new frameless shower and we will use Bath and Glass Designs for all our glass needs. Thank you Joyce for all your help!
Pros: Good customer service
I recently remodeled my kitchen and decided to use glass inserts in my cabinets. Choosing the type of decorative glass was really hard because of all the choices. I went with reeded glass and the cabinets look fabulous. The customer service was excellent.
They really came through when we had a deadline to meet. We needed to replace some windows in order to close the sale of our home and they were the only ones who could guarentee we would meet our date. And their price was better than the other estimates we got.
Our shower never looked better and the value was excellent. I felt confident with my decision to go with them because of the high quality of their customer service. They are a step above all others who gave me estimates. I'll be doing my guest bath this summer and am definately using them- they're the absolute best - Thanks Bath and Glass Design
We were hesitant to replace all of our windows with the energy efficient glass because of the cost. They took the time to educate us about the advantages of using Low E glass. Our utility bills are the lowest they've ever been. The windows have practically paid for themselves with the savings on electricity. Their follow up and The time and detail spent with us while we tried to make a decision was priceless. We really needed a Saturday measure and installation and they worked with us. I highly recommend them.
Cons: Closed Saturday
I was very pleased with my experience using Bath and Glass Designs! I would like to compliment the company on having a relational business focusing on me, the customer! Everyone offered great service, design advice, and high quality product...my shower looks great! They even worked with my tile installers to make sure everything in my re-model was set so they could properly do their job. I would highly recommend any business or home-owner to utilize this great company for any glass needs. Thanks Bath and Glass Designs!
Pros: Great Customer Service and Attention to Detail
When I needed to "upgrade" the windows for my house I searched high and low for the best value. I was so surprised to find that Bath and Glass Designs was so affordable and so close to me! Not only are they affordable, but they were willing to work with me and answer all of my questions and concerns. I had never replaced windows before, so I was clueless and they took care of everything for me and ensured I was getting the best for my buck! I am thinking of replacing my shower soon, and I will definately be calling Bath and Glass Designs when I do! Thanks guys!
I wanted to take the time to write this letter to thank you for the high quality installation
of the frameless shower glass by John Morey and his co-worker. I also can't thank yon
enough for getting the frameless shower glass in a day earlier than expected and rnaking
arrangements to getting the glass installed to meet with my time frame so I didn't have to
extend my accommodations.
I can't thank John and his co-worker enough for the time they took to make sure the
frameless shower glass was installed as expected and planned. John also went over the
complete installation with the Wall's to make sure they didn't have any questions or
concerns. In my opinion, John Morey is an imporlant asset to your company.
I wish other suppliers and contractors would take the time to provide this type of
customer service because a little will go a long way.
i know for a fact the Wall's will recommend the Bath & Glass Design company andJohn
Morey directly to their friends and co-workers for the quality installation and service.
Even though we had a small break down in communication, I expressed my feelings and
you addressed it in a timely manner. My intention was not to get any body in trouble but
with me being from out of town and never having done business with you before, I
needed to stay on top of things because time was of the essence.
I hope you take the time to share this letter with the people that were involved so they all
know how thankful I and the Wall's are for a high quality job.
Thanks for your time.
Pros: Delivered above expectations
Doug, My new shower door looks great. I don't write many thank-you's when I pay for something, but in this l case, you and your company deserve a big ?atta-boy' For the fantastic job on my Glass Shower Door.
I appreciate the personal attention on shower doors, advice on what kind of shower door would be best, and the service from your Bath and Shower Design Company. I think the Glass Shower door was a great value and it looks good installed. Thank your installers also, the added mirror cut was a nice courtesy to extend.
Keep up the great customer service, it is refreshing and encouraging to do business with one of the "good guy" Best wishes, Ken
Pros: Great Customer service and price
Cons: not a one!
Remodeled my neighboor's entire bathroom from shower, mirriors, tile and wallpaper. It completly upgraded her home!
I then used them to replace my old shower with a frameless shower - which they did seamlessly. I would recommend to anyone.
Pros: very creative ideas/remodeling