Progent- Microsoft Consulting

★★★☆☆
Microsoft and Cisco Certified Partners offer IT outsourcing, 24-hour support, custom application development, consulting and more for small businesses.
  • 1 Market St Spear Tower 35th Fl

    San Jose, CA 95128

    Cross street: Montgomery Street

    Map & Directions
  • 415-321-5400

About Progent- Microsoft Consulting

Hours
Mon-Fri 8am-5pm

Computer & Internet Services

Computer & Internet Services
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3.4545 11
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I would like to thank Progents Mr. Taylor, and most of all, Mr. Gupta for their prompt actions which saved my company. Mr. Gupta was more than efficient, on top of being friendly and understanding. Most of all, Mr. Gupta was able to

3
★★★★★

I would like to thank Progents Mr. Taylor, and most of all, Mr. Gupta for their prompt actions which saved my company. Mr. Gupta was more than efficient, on top of being friendly and understanding. Most of all, Mr. Gupta was able to

.

I tried a project with Progent as an experiment. I got zero value from that experiment. My experience with Progent was a costly mistake. In contradiction to their expressed policy, Progent does NOT strive to put their customers' needs first. If their goal was really customer satisfaction then someone there would have recognized that Progent got me started with the wrong Progent consultant and concluded Progent is responsible for the lost effort. A brief interview with the consultants involved will show that at the point when Chris was brought to bear in the problem, he found everything needed to be redone. If Chris had been involved initially, then, presumably, the project would have gone as planned and according to budget. This is Progent??s failure. Progent failed to provide value on this project. Here is a piece of an email to Cheryl Kato who introduced herself as my ??concierge.?
Cheryl,
In medieval times, the concierge was an officer of the King who was charged with executing justice, with the help of his bailiffs. As a matter of justice, is there any hope to have Progent absorb some or all of the cost of my initial experiment with your services? Here is my story?Chris, Jared and Aaron can fill in the details. I cut my initial project roughly in half as an experiment to get to know Progent. Before I pulled the plug on that project, my bill was at the extreme of the initial estimate level of effort for the full project. Further, we have only learning to show for the effort. Everything we did must be redone. I??m slogging through this on my own now?and in the process regretting having my idea of using Progent??s services turn out a costly mistake. I would like to look forward to the comfort of having you??re your company ready to solve my problems. Can you execute any justice here? Thanks,
l.
I didn??t hear back. So much for customer needs first. As another reviewer suggests, Progent's only concern is their billing.

1
★☆☆☆☆

I tried a project with Progent as an experiment. I got zero value from that experiment. My experience with Progent was a costly mistake. In contradiction to their expressed policy, Progent does NOT strive to put their customers' needs first. If their goal was really customer satisfaction then someone there would have recognized that Progent got me started with the wrong Progent consultant and concluded Progent is responsible for the lost effort. A brief interview with the consultants involved will show that at the point when Chris was brought to bear in the problem, he found everything needed to be redone. If Chris had been involved initially, then, presumably, the project would have gone as planned and according to budget. This is Progent??s failure. Progent failed to provide value on this project. Here is a piece of an email to Cheryl Kato who introduced herself as my ??concierge.?
Cheryl,
In medieval times, the concierge was an officer of the King who was charged with executing justice, with the help of his bailiffs. As a matter of justice, is there any hope to have Progent absorb some or all of the cost of my initial experiment with your services? Here is my story?Chris, Jared and Aaron can fill in the details. I cut my initial project roughly in half as an experiment to get to know Progent. Before I pulled the plug on that project, my bill was at the extreme of the initial estimate level of effort for the full project. Further, we have only learning to show for the effort. Everything we did must be redone. I??m slogging through this on my own now?and in the process regretting having my idea of using Progent??s services turn out a costly mistake. I would like to look forward to the comfort of having you??re your company ready to solve my problems. Can you execute any justice here? Thanks,
l.
I didn??t hear back. So much for customer needs first. As another reviewer suggests, Progent's only concern is their billing.

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This is a total ripoff. Once they have your card number, according to the banks, you have authorized them to charge as much as they want. They charge by the minute whether it solves your problem or not!

I asked Progent to do a simple network of my 2 home office PCs and laptop. They sent someone who they later admitted was not a network specialist, who bumbled around for 4 hours and still did not get them networked. They charged me almost $900 and refused to reduce it!! They connected me with a 2nd technician later who seemed to know more and he got it temporarily working, but it didn't stick for some reason and they don't give any guarantees. I had to pay more to hire a local person with some integrity to get the connectivity working and find an actual solution.

1
★☆☆☆☆

This is a total ripoff. Once they have your card number, according to the banks, you have authorized them to charge as much as they want. They charge by the minute whether it solves your problem or not!

I asked Progent to do a simple network of my 2 home office PCs and laptop. They sent someone who they later admitted was not a network specialist, who bumbled around for 4 hours and still did not get them networked. They charged me almost $900 and refused to reduce it!! They connected me with a 2nd technician later who seemed to know more and he got it temporarily working, but it didn't stick for some reason and they don't give any guarantees. I had to pay more to hire a local person with some integrity to get the connectivity working and find an actual solution.

Was this review helpful to you?
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.

I tried a project with Progent as an experiment. I got zero value from that experiment. My experience with Progent was a costly mistake. In contradiction to their expressed policy, Progent does NOT strive to put their customers' needs

3
★★★★★

I tried a project with Progent as an experiment. I got zero value from that experiment. My experience with Progent was a costly mistake. In contradiction to their expressed policy, Progent does NOT strive to put their customers' needs

.

Progent was a lifesaver when my system crashed. They set up a remote connection and got me back online in less than an hour. They charged me a few dollars per minute, so it ended up costing less then my regular consultant bills me just to

3
★★★★★

Progent was a lifesaver when my system crashed. They set up a remote connection and got me back online in less than an hour. They charged me a few dollars per minute, so it ended up costing less then my regular consultant bills me just to

.

I've had a number of great experiences with Progent. I've called Progent's remote support line numerous times and gotten help from Microsoft Exchange experts who solved my email server problems. Besides Exchange issues, they have also

3
★★★★★

I've had a number of great experiences with Progent. I've called Progent's remote support line numerous times and gotten help from Microsoft Exchange experts who solved my email server problems. Besides Exchange issues, they have also

Pros: My problems were resolved quickly

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The following is a cover-up for overpriced services!

For more than 20 years, Progent's computer support experts have been the premiere source of affordable Microsoft and Cisco network integration and IT consulting services for businesses in Northern California, the San Francisco Bay Area, the California Central Valley and the Monterey Peninsula. Whether your small business needs a tech support expert, IT consultant, or systems engineer, Progent is the smart choice for computer help with email migration and support, security and virus protection, Help Desk Outsourcing Support, network integration, project planning and documentation, and IT outsourcing. Progent offers local small businesses world-class IT consulting services plus remote or onsite technical support for networks based on Microsoft Windows XP, Windows 2000 Server and Windows Server 2003 technology and Microsoft's .NET platform, including Microsoft Exchange Server 2003.

1
★☆☆☆☆

The following is a cover-up for overpriced services!

For more than 20 years, Progent's computer support experts have been the premiere source of affordable Microsoft and Cisco network integration and IT consulting services for businesses in Northern California, the San Francisco Bay Area, the California Central Valley and the Monterey Peninsula. Whether your small business needs a tech support expert, IT consultant, or systems engineer, Progent is the smart choice for computer help with email migration and support, security and virus protection, Help Desk Outsourcing Support, network integration, project planning and documentation, and IT outsourcing. Progent offers local small businesses world-class IT consulting services plus remote or onsite technical support for networks based on Microsoft Windows XP, Windows 2000 Server and Windows Server 2003 technology and Microsoft's .NET platform, including Microsoft Exchange Server 2003.

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1 out of 1 people found this review helpful.

.

I called for some help to reset a router. It cost $200 dollars. I called and complained and they said, "you knew the rate per minute when you signed up" Call anybody else it will be cheaper.

3
★★★★★

I called for some help to reset a router. It cost $200 dollars. I called and complained and they said, "you knew the rate per minute when you signed up" Call anybody else it will be cheaper.

Cons: It's going to cost too much

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My experience with Progent is that they are not result oriented at all. Their guys will spend several hours and charge you by the minute. At the end of the project you'll have paid several thousand dollars and when things are not setup correctly they will just charge you more to do more work.

The engineers are being paid by the hour and have no loyalty to Progent as they are all contractors and its clear that Progent won't work with a customer to take a reduction without holding the engineers feet to the fire.

The headline tells all. Only focus is on billing, this is not a result oriented company and you are going to pay through the nose for it when you don't have to.

I would recommend OnTimeTech over these guys. They came in, fixed everything and only charged me after things were working, at which point we went to an hourly maintenance schedule.

0
★☆☆☆☆

My experience with Progent is that they are not result oriented at all. Their guys will spend several hours and charge you by the minute. At the end of the project you'll have paid several thousand dollars and when things are not setup correctly they will just charge you more to do more work.

The engineers are being paid by the hour and have no loyalty to Progent as they are all contractors and its clear that Progent won't work with a customer to take a reduction without holding the engineers feet to the fire.

The headline tells all. Only focus is on billing, this is not a result oriented company and you are going to pay through the nose for it when you don't have to.

I would recommend OnTimeTech over these guys. They came in, fixed everything and only charged me after things were working, at which point we went to an hourly maintenance schedule.

Pros: Availability

Cons: Performance and customer service

from CitySearch
.

They looked at my server, made a few suggestions, then charged me 365.00! Followed the suggestions. Made no difference

0
★☆☆☆☆

They looked at my server, made a few suggestions, then charged me 365.00! Followed the suggestions. Made no difference

from CitySearch
.

We called Progent because our mail server had failed and we needed it fixed right away. THey were responsive and we got our mail server fixed by a knowledgeable an friendly consultant. However, we soon discovered that they work mostly with contractors, so it was difficult to get the same person twice and not everyone was of the same quality - So while they are useful for short term projects and immediate issues I'm not sure they are a good match for an ongoing relationship.

1
★★★☆☆

We called Progent because our mail server had failed and we needed it fixed right away. THey were responsive and we got our mail server fixed by a knowledgeable an friendly consultant. However, we soon discovered that they work mostly with contractors, so it was difficult to get the same person twice and not everyone was of the same quality - So while they are useful for short term projects and immediate issues I'm not sure they are a good match for an ongoing relationship.

Pros: Solved our problem

Cons: lots of contractors, high turnover

from CitySearch
 

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