Geek Squad

★☆☆☆☆
Go ahead, Use Us. Providing solutions for all your technology needs.
  • 12600 West Frontage Road, 35w

    Burnsville, MN 55337

    Map & Directions
  • 866-338-0243

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I have twice had the misfortune of dealing with geek squad. The first time my laptop was under warranty and the charging jack wasn't working. First it took almost an hour for them to find my information even though I had my receipt, then they had my laptop for one week, only to call me and say they didn't find a problem. That took you a week? So I took it somewhere else where they fixed it literally in twenty-five minutes for thirty dollars. Then it happened again - the piece my charger fits into got pushed inside my laptop. Geek squad said it would me a minimum two week / $450 job. Yeah no. So I took it to a small place on E. Hennepin where they fixed it in less than 24 hours, were super cool and polite, charged $120, and installed something for me so it won't happen again. Geek squad sucks. Everyone I've told this story to has had their own bad Geek squad experience to share as well.

1
★☆☆☆☆

I have twice had the misfortune of dealing with geek squad. The first time my laptop was under warranty and the charging jack wasn't working. First it took almost an hour for them to find my information even though I had my receipt, then they had my laptop for one week, only to call me and say they didn't find a problem. That took you a week? So I took it somewhere else where they fixed it literally in twenty-five minutes for thirty dollars. Then it happened again - the piece my charger fits into got pushed inside my laptop. Geek squad said it would me a minimum two week / $450 job. Yeah no. So I took it to a small place on E. Hennepin where they fixed it in less than 24 hours, were super cool and polite, charged $120, and installed something for me so it won't happen again. Geek squad sucks. Everyone I've told this story to has had their own bad Geek squad experience to share as well.

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At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ??No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn??t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn??t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

0
★☆☆☆☆

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ??No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn??t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn??t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

 

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