Findlay Toyota
About Findlay Toyota
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You guys are the best and the cashiers are so cheerful every time we come in. Great employees at this dealership!
We came here expecting to be harassed by salesmen but found just the opposite. We had a really good experience and found everyone to be polite and informative.
Thanks you to all employees at Findlay Toyota. It's always a pleasure. I'll always return. Thank you
Raul Rojas was fantastic! Everything was perfect. I will return for future service as well. Thank you.
Excellent and friendly service. Scott was very helpful and courteous. Very comfortable to be here and be taken care of.
Jason is very helpful and nice. I will request him next time I come in. Everything excellent.
Chuck Griffin is the best! I enjoy the way I am treated at this facility. Everyone does their part!
This was a very, very nice place to be well taken care of. Thank you guys for everything. I will tell all my friends about this place for sure.
Mark Anderson was my SA- he was very clear, kind and courteous. My main concerns were definitely addressed in a prompt and thorough manner.
I just loved Phil! He is very honest and made the whole experience better than I could have hoped for. Thanks!
I can always depend on Chuck Griffin, he's the best! All other things were excellent. This is why I'll always come back.
The service here is fast & convenient. Glad I brought my truck in. Everyone is easy to deal with. Thanks
You guys did a great job! Got me in quick for the problem I'm having. Really appreciate all you've done for me & my car!
We are seasonal visitors and we'll be back next year. Jared was just great. Everyone was wonderful.
Chuck did a very good and thorough job. Wonderfully courteous and friendly shuttle driver. Thanks.
Mark Anderson is an exceptional member of your staff. He is worth returning for service for my car.
Jason Bowser was very nice and service was very quick. I'll return. Always do. It's always great. Thank you
Buddy is an excellent service representative, good communication and follow up. I'll always come back to this dealer.
Actually had a great time waiting for my car. Good attitude, explained everything well, and everyone smiles and tries to help with whatever.
James Frieson was very good at helping me understand service options on my car. Mike my service adviser did a great job too!
Phillip was very responsive and courteous to my questions. He went beyond my requests to provide excellent service! Thank you
Richard Runion was the best customer service person. Will return always to him.
I brought my truck in because It was having some issues. Rick was very nice and professional which made the trip much easier.
Excellent every time! Excellent even when I only need an oil change, and excellent when there's a problem with my engine. No matter what the problem, it's taken care of properly!
Chuck provided exceptionally robust professionalism. I am extremely happy with the services rendered and will continue using your service department.
Chuck Griffin is the best service adviser. He gives excellent customer service every time. I really enjoy working with him.
Scott Willis is an excellent person to work with. I wish more people had his professionalism. It makes returning a no-brainer.
All I can say is- No wonder they're so big and successful! They know how people want to be treated. They get the job done and care about the people they serve!
Our entire family was happy with the way we were taken care of here. Lots of smiles and Robert took good care of all our needs. Even a fun place to play for the little ones, which helped so much!
Glad I came here. David Brown was great! Did everything I asked him to look into. Shannon was also great.
The service is great and I look forward to getting even more coupons and discounts. Love the results I always get.
I dealt with Doug DeLaCuesta and Tommy because I have an older car with somewhat more complicated issues. They provided excellent information and went beyond expectations to diagnose and fix the problems.
Robert Baldwin is the best service adviser I have ever had, from any dealership in the past 34 years I have owned a vehicle. I have recommended him to friends since my service and will continue to do so.
Richard R was my service manager. He displayed superior customer service. It really made my experience some what enjoyable, considering getting your truck serviced is not typically an enjoyable experience.
On July 30th, I dropped my vehicle off in the morning and took the shuttle back to my office. At the same time I booked my appointment I confirmed my need for a ride to and from work. I was told a shuttle would be ready within 10 minutes of me dropping off my vehicle. After 30 minutes I had to track down whoever was supposed to be giving me a ride. After I went to work, no one called me that day and I called a little after 5:00 concerned. Come to find out I was completely forgotten about. My vehicle had been done hours before. The person who was supposed to have called me, Robert Baldwin, told me that it was ??an unfortunate over site? on his part. I was then told the shuttle was officially down and they weren??t sure if they could assist me in getting my vehicle since their office was about to close anyway!
I am a single mother of two children. I had no way to get my vehicle without an extremely expensive taxi ride and still not without being extremely late in picking my children up from school. Also, with no family in town the school would have had no choice but to call the authorities to come and get my children. That would mean that if I ever did get my vehicle, I??d have to go to the POLICE STATION to pick up my 2 and 5 year old children! After speaking to 3 different people, they finally decided it was fine to pick me up and to stay open long enough for me to get my vehicle. With the time it took them to decide to have someone pick me up, I was alone at the office and sitting outside by myself praying my phone didn??t die before someone picked me up.
There is absolutely no excuse for what I was put through for a simple oil change. A free oil change turned out to be a $120 school bill that I incurred because I was horridly late in picking up my children, but thank God not late enough for the authorities to be involved. When I told the representative that I wanted some kind of compensation, he stated that again it was an unfortunate over site on his part and that he could do nothing since my oil change was free, since I myself purchased the extra package. He stated that he would make sure one of his managers contacted me by the next day before lunch. It is now two weeks later and the crickets have even given up on the possibility that anyone at this facility will take responsibility.
You won't believe the size of the showroom or the huge selection of used cars they have to choose from. I was so happy with they way they let you check it all out taking your time.
What a pleasure it was getting my Scion at Findlay Toyota! What a huge showroom! It was like going into another world in there, and everyone was so nice. Great experience!
I would describe my experience as being very nice. My salesman knew how to keep me happy every step of the way. Yes, I would refer to Findlay Toyota.
The service at Findlay Toyota was amazing, from Howie to the finance team, everyone was friendly and helpful!!! Howie was great to work withhe was patient, informative, and spent time ensuring I had explored all options before choosing the vehicle I purchased. I walked the lot on a Sunday to check out the selection. Steve P
Robert, It was a pleasure doing business with you. Had I known for sure Ginny was not going to trade in her Avalon and we go to just one car, I would have bought a Camry. But I have to tell you, I fell in love with my Avalon. My only fear is that the car will be junk or I will be gone prior to learning all the ins and outs of the dash board! I did make a few phone calls on the way home yesterday and had the CD player working as well as the nice lady telling me where to go. Now just have to find out how to increase her volume, you set it for me, but need it a bit higher with car and street noise than I needed it sitting with you at the dealership. Thanks again, it was fun to get to know you as well as the business end.
Stephen A H
Findlay Toyota has been a great experience and we give them an A+! We also love the truck (Tundra). Nobody was pushy, and we really appreciated that!! Nothing we needed was left out!!
Carl and Sandy L
Very quick and easy process to find the car that I wanted with features I wanted. Overall an excellent experience. Robert Anderson had the car I was looking for all ready and it expedited things. Tania T
Findlay Toyota was amazing. Getting my car was quick and painless and the sales representatives are so welcoming and helpful. I walked in and a sales rep immediately came to me and asked if they could help. I asked them to direct me to Jeff Rubalcava because I had previously spoken to him on the phone and he was just as helpful in the store as he was on the phone. He made sure I had the car I wanted in the color I wanted and made the whole experience that much more exciting.
Priscilla H
Overall experience was a 10. Our sales consultant was Robert Anderson, also a 10. This was our 3rd vehicle purchased from Findlay Toyota.
Great! Everyone in the service department was helpful. I only went to the service department. I bought a Prius here a year ago. I shopped all the Toyota dealerships and found Findlay to be the most responsive. Jeff Rubalcava was knowledgeable and helpful. I learned everything about my Prius from him. I recommend him highly.
Lorri J
My overall experience was Wonderful!!!! Sales team was great, they went above and beyond. I will purchase my next vehicle from Findlay!!! Awesome experience! They delivered my truck to me at work!!! They remember what customer service is all about! Thank you Jeff Rubalcava!
Overall experience was excellent. I asked for a quote online. So nice to get a quote online, come in and test drive, and not have to haggle over price. My sales person Jeff Rubalcava was great!
As usual the experience was positive and actually it went much smoother this time around and that was because of the sales person Ralph Sotelo and Gay. She came through again just like last time. I would like it if there was a hybrid Corolla. I drive a Prius at work but prefer the Corolla for my personal use. The Camry is too big and I have out grown driving a truck and we have an SUV. I bought my first Toyota in 1987 and kept it for 17 years.
I had an excellent overall experience. I loved that facility the people and the service. I worked out the price I wanted via information from consumer reports then emailed all the dealers in the area with my offer. They all contacted me and we negotiated. Jeff came to me with the price which matched- as did one other dealership but Jeff Rubalcava had the car in stock where the other dealer did not. When I called him and told him that he had a sale he asked me to meet him in an hour so he could get the car from the lot and prep it. I did that and the whole process took me about 2 hours and 15 minutes.
Overall my experience has been great. I have had the Camry for a year so far everything is good. I love Toyota's this is my second one and I will probably get another one after this one. John Pool was my sales person not sure if he is still with the company but he was EXCELLENT.
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