Insider Pages Reviews for Findlay Toyota

1 Stars: Do not buy at Findlay Toyota, it's a rip-off!!!!! Dishonest dealers!‎ (by Eugene S.)

Eugene S. — Mon, 22 Jun 2009 06:29:00 GMT

Do not buy at Findlay Toyota, it's a rip-off!!!!! Dishonest dealers!

I do not recommend buying from Findlay Toyota. They are liars and crooks. Especially their internet sales manager Rick Glenn.

They sold the car we were negotiating on to somebody else without letting us know. Rick Glenn lied to us and he is nothing but a dishonest salesman, which is unfortunately what most car salesmen are.

I recommend going through car brokers, we got a firm and better price than at Findlay Toyota.

Don't give Findlay Toyota your money! It's not just the salesmen, John Barr, Rich Abajian - General Manager/Co-Owner, and Findlay himself know what's going on and encourage those policies.

5 Stars: Toyota (by Kailey R.)

Kailey R. — Sun, 07 Sep 2008 11:26:00 GMT

I have taken my car here a few times when it was in need of repair. They are very quick to help you and are extremely nice. The longest I've ever had to wait was 45 mins. and that was when there were tons of people. Great customer service, everyone is always smiling. I will always go here for all my car's needs!

1 Stars: They Lie and Cheat to force you into a car (by Katie P.)

Katie P. — Tue, 08 Jul 2008 09:30:00 GMT

I recently purchased a Used 2005 Toyota Matrix from Findlay Toyota, and I am horribly appalled by the outright lies and misinformation I was given by the salesman. I feel I was bullied into purchasing a car I was not 100% sure I wanted and I was told every lie imaginable to get me to walk back into the dealership to make this purchase after I had originally said no.

I stated what payment terms I was comfortable with and after many rounds back and forth we could not come to an agreement so I left the dealership.

Some of my main concerns were not overextending myself with payments I was not comfortable with and making sure I was driving off the lot with a vehicle that had a warranty.

The Salesman would not take no for an answer. He used ploys of lower cost of insurance (which is not true. My insurance is now more expensive since I traded in my Jeep), and extending my payments beyond my comfort zone of 60 months, so that I could afford this vehicle. He continually wanted me to overextend myself into a loan I was not comfortable with. I tried to explain to your salesman that the basis of good credit is being able to make payments and loan terms that do not overburden an individual. He would hear none of this and continued his barrage of reasons why I should purchase this vehicle.

Finally after I had put my foot down on the price, the salesman began using a new tactic. He knew the warranty had been an issue causing the payments to rise above what I was comfortable with and he knew that I would not purchase a used vehicle without a warranty. When I asked him originally about the remainder of the factory warranty, he assured me that the vehicle I was considering purchasing was still covered by at least a year of its original 36000 mile warranty.

The 3 year or 36000 mile term was blurred into just a 36000 mile warranty and he used the fact that the vehicle had only 26000 miles on it as his measuring stick. He told me I would still have 1 year or 10000 miles before the factorywarranty expired. He told me of the reliability of Toyotas and if I really felt I needed an extended warranty, I could wait out the end of that warranty and purchase a Toyota extended warranty in a year when the 36000 mile warranty expired.

His last assurance and a deliberate lie about the warranty was the only reason I came back to the dealership. I did not want to overextend myself into a loan and if the salesman was correct I would be able to purchase a Toyota extended warranty down the road when my original expired, leaving me with the ability to purchase the vehicle that night with the payment terms I was comfortable with.

I was to find out this was all a lie after 2 hours of waiting at the dealership.

I asked the salesman what paperwork I would need to bring to the dealership to begin the finance process. He told me I wouldnt need to bring anything (this is an obvious lie as no one can ever get financing without proof of employment, bank statements, etc..). Another example of bold face lying and misinformation from the salesman.

As stated, I was made to wait at least 2 hours after arriving at the dealership before I was even seen by the finance department. I was introduced to the finance manager and he was the one to deliver the bad news about the warranty. Not only was the car out of its original factory 3yr/36000 mile warranty, but the Toyota extended warranty that the salesman assured me could be purchased anytime, was not a Toyota warranty at all. If I did not purchase a warranty that night, the car would be driven off the lot with no warranty. I did have the option of an aftermarket warranty, but tge finance manager assured me that it would be a waste as it does not cover the same items that Toyota warranty would cover and I would be paying more out of pocket.

It was unclear if I was now being swindled by the finance manager too, but the fact was this car was not warranted as promised by the salesman.

After all the paperwork was signed I was taken to the vehicle and sent home to await financing approval. The vehicle wasnt even filled with gas and the antenna wasnt on or in the vehicle at all. the salesman gave me a courtesy call a day later and when I informed him of this he told me the antenna must have been stolen and I could purchase another one from Findlay Toyota if I needed it.

I cant believe after all the lies and trickery, I am expected to purchase a part that should have been on the car the moment I drove it away. I wasnt even given a full tank of gas to go home in.

I am so unbelievably disappointed with my overall experience with Findlay Toyota. I feel I was bullied into purchasing this car and, the salesman used lies and trickery to get me to come back in after I had originally decided it was a bad Idea.

3 Stars: Watch Those Deals (by Margo E.)

Margo E. — Tue, 06 Sep 2005 21:52:00 GMT

Talked about a 2006 but was dark blue and ended up dealing with one out of Reno in Silver, only at the end to find out it was a 2005. Watch those salesmen and ask even the smallest questions. If I were not in a bind, I would have shucked the whole deal.

PROS:
CONS: Not forthright

5 Stars: car was towed in,would not start after i had bought a new battery elsewhere,still would no (by BOBBY R.)

BOBBY R. — Wed, 27 Jul 2005 14:08:00 GMT

service mgr steve bazar was my service mgr,when i called him first thing in the am,he had looked into the problem of my car as the tow comp had left it prev night,he asked what all happened,i explained it would not start after the new battery,he said all it was,you needed to over ride the alarm to get the car started installing the new battery,to have ignition in on pos when installing battery!

PROS: steven bazar was honest with me,up front and did not charge except for the
CONS: none,very satisfied with them,first time there,and will go back!

2 Stars: Service Department (by Christine G.)

Christine G. — Tue, 26 Jul 2005 23:25:00 GMT

I took my Toyota to get a maintenance/ tune up at the Findlay service department. Being a female I had a lot of "you need this fixed" thrown at me without thorough explanation. And after my $270 bill I didn't even get a carwash!

PROS: Convenient location, apply to get appointment soon
CONS: Things not thoroughly explained

4 Stars: Findlay-The Place to Buy a Hybrid! (by Stephanie F.)

Stephanie F. — Sat, 09 Jul 2005 10:54:00 GMT

Last year, Findlay Toyota had a neat promotion. For several weeks in the newspaper on Fridays they had a scratch-off where the least you could win was a $5.00 Walmart GC. This brought me in to Findlay Toyota during the 2005 model year. I was interested in a Prius. Findlay was not marking up the price of the Prius like other dealers in Las Vegas. The 2005 didn't have leather or an MP3 player, so I passed. This year, with gas prices so high and the 2006 Prius available with leather and and mp3, I decided to contact the internet sales representative. Ron Glenn handled the transaction, from the $500 deposit to the delivery a month later. Ron was terrific. There was no pressure at all. We sold our present car elsewhere as the trade-in value wasn't great at Findlay, but the transaction was as pleasant as buying a car could possibly be. Ron has been really helpful after our purchase too, so I would give him 5 stars, easily, however these 5 were tempered by the finance person who offered to sell the extended warranty for several hundred dollars over msrp and then did a hard sell, saying the price was going up. So 4 stars for Findlay.

PROS: Straightforward pricing, no markup
CONS: Shop around for Toyota Warranty and Service Plan; theirs is pricey!

4 Stars: Excellent Car Service (by Erika C.)

Erika C. — Tue, 14 Jun 2005 16:02:00 GMT

The service here is excellent. The workers are friendly and very polite. I've taken it in for an oil change and they are efficient and reasonably priced. Workers call a few days after they've worked on your car to make sure that you're happy with their service.