I have read reviews from this site before making an order. The first thing i did was go to the BBB website and i saw they had an A+, which made me happy. I also called to see if they had as bad as customer service as these reviews stated, truth be told, the customer service was excellent. While i was on the phone with the representative, i placed an order for some shorts and pants. The rep told me standard shipping is 4 to 7 business days. 3 business days later i got my items, faster than thought. Upon inspecting these items they were A++, i recommend this place highly.
I was looking for a utility shorts and was able to find some on galaxyarmynavy.com. This website had quite selection for a reasonable price. Since i don't trust putting my personal information online i gave them a call to place an order over the phone. The customer service rep was pleasant and was very informative when it came to sizes. I received the package 4 days later and was very please with my purchase. I will be shopping with these guys again.
This place is awful. They have an F rating from the BBB. They don't have price tags, and the owner rips you off. Some of their clothing is defective. They have a no refunds policy. The owner asked me to pay in cash. And the customer service is bad.
0 out of 1 people found this review helpful.
Beware! Do not buy online from this company. All the negative reviews below are true. Customer service is non-existent. Upon receiving my third email wondering where my purchase was, they responded with an invoice for an additional $7.50 and told me to pay Paypal. The tracking numbers are fake. BBB gives them a grade of F. Do not buy from this company!
0 out of 1 people found this review helpful.
I just found a rating of F from the Better Business Bureau.
I wish I'd checked here and elsewhere before being stupid enough to order from them!! I am fuming, this company is not what it claims to be. Fake tracking numbers, no one answers the telephone during business hours-I was assured I would receive my order before deployment, but nope, that's not going to happen. Looks like I have to go through fighting with them via my credit card company. BUYER BEWARE, STAY AWAY FROM THIS PLACE!! They use not only galaxyarmynavy.com, they also use ACU.com, claiming that they are in Tennessee but called me from a 718 phone number, which is NEW YORK. STEER CLEAR OR YOU WILL BE VERY VERY SORRY.
0 out of 3 people found this review helpful.
SAVE YOURSELF! DO NOT BUY FROM THIS STORE! ALL PERSONEL ARE UNPROFESSIONAL AND RUDE. I ORDERED 4 ITEMS. THE WAREHOUSE WAS CLEARLY CONFUSED W/ WHAT WENT OUT. I GOT 2 TIEMS I CALLED TOLD THEM I GOT 2 AND THEY CALLED ME A LIAR AND REFUSED TO SEND ME MY OTHER 2 ITEMS NOR WOULD THEY REFND MY MONEY. I HAD TO GO TO MY CREDIT CARD COMPANY AND DISPUTE THE CHARGE. READING THE REVIEWS THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. I AM LIVID. THEY HAVE OFFICIALLY MESSED WITH THE WRONG CHICK!
Just read to many reviews with bad service when it comes to online. If they ever screwed me over if i brought i wonder how they would do with 15 dutch marines coming for a vist for a refund thank you to all for honest reviews.
Its clear these 90% of the great reviews are by the store with different accounts no i must continue my look for Multicam
I was looking for a place to buy a new camouflage tent and came across Galaxy Army Navy; I was pleasantly surprised to find a place in the city that has a great selection of tents at very affordable prices. Although I picked out a tent that was a bit too small for me, the friendly representative at the store helped me return the tent I bought and exchange it for a new one. Given the large selection, it was very easy to find a tent that was a great fit for me. I went camping with it last weekend and couldn't be happier! I would Would definitely buy from again without hesitation.
Pros: Great Pricing and Huge Selection
Well, basically... I needed to get my uncle, military dog tags. He was an ex-marine, so I wanted to surprise him with a special gift. I decided to have the dog tags made with personal embroidery, and I must say they looked tremendous and the quality was superb. Surely, he was very happy, and that is why I'm so thrilled with my purchase. I've bought other items from this place as well, so I know quality when i see it. Highly Recommended. Will buy from again! Thanks!
Pros: Excellent Quality Products
Came in looking for one USMC bandana came out with 3 of them. Galaxy had a large selection of bandanas.
Pros: Large selection
After receiving excellent help while shopping in the store, I knew that if there products were as good as the customer service I would be letting my law enforcement buddies know about this place. We have now been shopping here for over 3 years.
Cons: To much selection
I was in the market for a pair of boots, as well as some clothes for my son. We came upon Galaxy Army & Navy. This store was both filled with caring representatives, as well as a ton of items for me to choose from. Upon entering, I wanted to only buy a limited array of items, but I ended up leaving with more then I could even carry. I felt the prices were very reasonable and comparable to any other similar store, and the staff was their to assist me in case I needed help. It was quite a great buying experience and I would in fact recommend this store to anybody interested in shopping and getting yourself high quality items at low prices. Good luck buyers!!! You wont be disappointed.
Pros: Mostly everything
This place is horrible!!!! Do not shop here online!!!! Their customer service is a joke ( I was hung up on because he didn't like the type of questions I was asking about returning my money). Their exchange policy is a scam to steal your money (it takes thirty-something days to get your money back for an exchange because you have to pay for your exchange like a return and re-buy your item, so essentially you pay twice for one item.) They shipped my items in a shoebox (I ordered clothes) which was very unprofessional. Try getting in touch with a manager and they just tell you he's never there and hang up on you. The two month long head ache is not worth the price (which really ended up being more than anyone after all the shipping I had to pay for). Don't buy into the free shipping after $99 because you will have to exchange something anyway and pay shipping there and back. Just buy your clothes locally and stay away from this place; they are scam artists. I can go on, but I have to call them again to see if I can get my money back.
Pros: Decent Clothing
Cons: Everything Else
I ordered a jacket from this rip-off place through Amazon,com. It was too small.
As per the exchange instructions, I ordered a second jacket directly through Galaxy. It was too small, too - probably the same size with a different tag attached to it.
Again, as per instructions on refunds, I sent both jackets back to them. I heard nothing for over a month.
After two emails to them, I finally received a refund from Amazon,com. I did not, however, receive a refund from Galaxy. I wrote to them again, and, as usual, nothing. No reply, no refund, no nothing.
I will never shop here again, and I may even set up a website specifically to warn people away from this place!
Cons: poor customer service - no replies to numerous emails
Galaxy is a nice place for military style boots. they were friendly and papi helped me with a 5% discount. there bag selection is by far the largest i have seen in army stores in the city. definitely worth the trip.
Pros: nice bag selection
I was looking for a smokey the bear sergeants hat everywhere for the veterans day parade. Finally found it at Galaxy. Thanks guys. Didnt have my size though size 7 when I came in but said they would come in stock soon but took 6 3/4 instead no complaints.
Pros: Nice decor
Cons: Wished you guys were in jersy
Great wholesale seller. I advise more people to use him. Found out that they actually sell to most wholesalers so that's why I have been paying extra dollars all these years to middle middle man.
Pros: Large selection
My experience buying through the Internet at this store was horrible. It took them more than two months to refund my purchase and actually I lost money because of the poor explanation of the product on the webpage. Every time I called to find out about my refund status I got a customer service doubly horrible. It seems that the staff knows nothing about customer service, zero education, very rude. I will suggest that if you buy, make sure that it fit and work, so you don?t have to call and talk with them.
I couldn't believe it they had real military clothing worn by are very own US soldiers. This store is guarnteed official. One love to all.
Pros: Real military clothing
Cons: Wish I had more money to spend. Next paycheck will take care of that.
I came to this store in search of a Halloween costumer for me and my wife. I must say she looks hot as ever wearing the clothing we bought for her in the store with the help of the awesome staff. Camouflage is definitely not only for men. Guys take my word, camouflage looks hot on the ladies.
Pros: Just about everything
Cons: No known faults, website offers much larger variety but still great selection at the store.
This is my 5th visit to Galaxy from NJ and have had great service every time. I found their store online.
My only complaint is they seem to be closed quite a bit in Oct. Granted they let you know on the website that they will be closed but it's still frustrating. Even despite their occasional closings, they're the first and only place I look to buy army clothing and my sons halloween costume. Sure you might find a cheaper price elsewhere but how do you know you'll receive the stuff? Don't take chances, it's not worth the $5 or $10 cheaper you might find elsewhere.
Ask for Sol, he was really helpful.
Pros: nice selection
Cons: closed a few extra days in Oct
i was walking with a couple freinds down the street and we walked inside- after having such a boring day in the city we were so happy to finally meet ppl with a smile! we needed help to get some cool jackets for the winter and they took down at least ten jackets and made sure we were satisfied, and when we wanted to look at the shoes they brought the size we needed and a size above the one we needed and below incase it was too small or didnt fit! we were treated every nicely and ended the day on a happy note with trendy new jackets and shoes. definetly recommend ppl to go there!
Pros: interested to help u
Galaxy Army and Navy is the best army store in New york city.Located on 30th between 6 and 7 in the heart of Manhattan,i always shop there.They have various selections of army gear and all the accesories that you'll never find in any army store in the city.The prices are reasonnable and the customer service is enjoyable.Go take a look and you'll be amazed....
Thanks to the owner and all the team for the service,i appreciate it .
Pros: thumbs up
I think that these reviews are clearly written by somebody from the store. My husband and I went there, and 4 other army navy stores in Manhattan, and this was by far the worst. There were 4 guys there doing absolutely nothing and seemed annoyed that I wanted to try on a coat that they stored on the ceiling and that after getting it down from the ceiling, it wasn't the coat I thought it was. Sorry that I can't see the full coat while standing under it! They have a good selection online and with free shipping, but the actual store has a very limited selection and horribly rude people.
Cons: Rude, limited selection
after searching high and low i finally found a WWII helmet in decent condition and galaxy army navy. the fellow at the store was very helpful and explained the helmets origins and use in WWII. they have a nice selection of camo tees, i will be back.
Pros: nice fellow at the front desk
After being cheated online at armynavydeals with a FAKE coupon that never worked i finally went to visit a real store - galaxy army navy on west 30th st. I was able to purchase all the camping gear for our trip to Vermont including boots, cot and insect repellent. They also accept all credit cards.
Pros: accept all credit cards, open till 7pm
Cons: no parking
Excellant experience with Galaxy, always helpful staff and great selection. Good product and good value. I was able to come into the store and get some new army pants.I also received a coupon code and free shipping promotion when ordering online. Galaxy prices are significantly lower than most army stores in the city. I will be back for more!
Pros: free shipping online, discount code
I had a very positive experience with Galaxy. I ordered the wrong shirt online and they exchanged it without any problems. The sales person was very accommodating. Their prices are the best of any legit online store.
Customer service, staff knowledge and price all make galaxy a enjoyable place to shop for camo clothing.
Pros: they are open sundays
Galaxy has a nice variety of bags and packs and army clothing for soldiers and civilians. I often visit army navy stores throughout the city and in upstate NY and find this store to be fairly nice. There are also other army navy shops in the area to visit as well as the wholesalers on broadway and 30th st. Galaxy also has free shipping online at galaxyarmynavy website
Cons: no parking take public transportation
No refunds or exchanges if it's been worn - despite their policy that items returned with the tags within 7 days can be exchanged (ie "tried on to see if it fits" counts to them as "worn" - even the items I DIDN't try on - still in bags, folded, with tags were refused, simply due to their attitude). Rude manager, arrogant counter people, and prices not nearly as good as Mash or Uncle Sam's. Plus they barely know how to add up the cost of the items. Also, they speak limited English, so you may not get the items you request to begin with. Go elsewhere!
Pros: people know to avoid this store, so there are rarely lines
Cons: customer service, limited English, general unhelpful/rude attitude