Renew Cosmetic Spa

★★★☆☆
Mon: 9 to 7pm Tues: 9 to 5pm Wed: 9 to 8pm Thur: 9 to 7pm Fri: 9 to 5pm Sat: 9 to 2pm
39.9652 -86.1413
Map and Directions to Renew Cosmetic Spa

317-574-9300

809 W Carmel Drive

Carmel, IN

46032

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About Renew Cosmetic Spa

Categories
  • Hair Removal Services
  • Spas
  • Day Spas

Personal Services

Personal Services
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Reviews 1 - 6 of 6.
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This spa is horrible, don't waste your time nor your money here!
I had eye lash extension done here, I was told they would last about 3 weeks. They lasted 24 hours and they just fell right off! Horrible!! I notified them of it and was not given a refund nor a credit to use at the spa.

1
★☆☆☆☆

This spa is horrible, don't waste your time nor your money here!
I had eye lash extension done here, I was told they would last about 3 weeks. They lasted 24 hours and they just fell right off! Horrible!! I notified them of it and was not given a refund nor a credit to use at the spa.

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.

Do NOT buy a voucher to Renew Cosmetic Spa for six laser hair treatments! Their "treatments" do not work and they will not honor their guarantee!

1
★☆☆☆☆

Do NOT buy a voucher to Renew Cosmetic Spa for six laser hair treatments! Their "treatments" do not work and they will not honor their guarantee!

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.

I came in over a year ago and signed up for hair removal of the back. I was told that is very likely they would be able to permanently remove the hair ( and I'm not that hairy on the back to begin with). After paying almost $1300, I have one treatment left and have not seen ANY results. In fact, I just went last week and when I got home it was like they didn't do a thing. I had the same amount of hair on my back as when I got there. They were having a problem with the machine they were using as it kept overheating every 5 mins and she had to keep waiting for it to cool down. I asked her if they had another machine and she told me unfortunately no. Well, after about 30 mins of this, she excused herself to let someone know of the problem and amazingly she came back with a different machine. After getting home I couldn't even see a difference as there was still hair on my back. I tried to call several times during the day and a couple days afterwards, not only to schedule my last appointment, but to talk to a manager about how disappointed I was this past visit. No one answers the phone and no one has returned my call from the message I left requesting a call back.
I have no complaints about the facility, as it's very nice and clean, or the technicians as they have always been very polite and friendly. My complaint is with the service.

2
★★☆☆☆

I came in over a year ago and signed up for hair removal of the back. I was told that is very likely they would be able to permanently remove the hair ( and I'm not that hairy on the back to begin with). After paying almost $1300, I have one treatment left and have not seen ANY results. In fact, I just went last week and when I got home it was like they didn't do a thing. I had the same amount of hair on my back as when I got there. They were having a problem with the machine they were using as it kept overheating every 5 mins and she had to keep waiting for it to cool down. I asked her if they had another machine and she told me unfortunately no. Well, after about 30 mins of this, she excused herself to let someone know of the problem and amazingly she came back with a different machine. After getting home I couldn't even see a difference as there was still hair on my back. I tried to call several times during the day and a couple days afterwards, not only to schedule my last appointment, but to talk to a manager about how disappointed I was this past visit. No one answers the phone and no one has returned my call from the message I left requesting a call back.
I have no complaints about the facility, as it's very nice and clean, or the technicians as they have always been very polite and friendly. My complaint is with the service.

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.

I received several treatments here for laser hair removal. I still have lots of hair in unwanted places, despite the fact that I was proclaimed to be the ideal candidate due to my pasty skin and dark body hair. The manager of the spa claims that I could undergo more hair removal sessions without any more positive effect. I am dubious to this claim, and suspect that the treatments I received and the equipment used were not of good quality. Laser hair removal is expensive. Your money would be better spent having it done elsewhere.

1
★☆☆☆☆

I received several treatments here for laser hair removal. I still have lots of hair in unwanted places, despite the fact that I was proclaimed to be the ideal candidate due to my pasty skin and dark body hair. The manager of the spa claims that I could undergo more hair removal sessions without any more positive effect. I am dubious to this claim, and suspect that the treatments I received and the equipment used were not of good quality. Laser hair removal is expensive. Your money would be better spent having it done elsewhere.

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Business Response:

I am very sorry for your experience, however I do believe your review is misdirected. You actually purchased your package and received treatments with an entirely different company that is no longer in business. When Renew Cosmetic Spa opened, we gave existing clients of the original company the opportunity to schedule several complimentary treatments with our equipment and treatment parameters. We did this in a goodwill effort to provide those clients with options although we were not obligated to do so. I am very sorry that you chose not to fully take advantage of this offer by failing to show to your scheduled appointments. I am confident that had you taken advantage of the full treatment course offered by Renew Cosmetic Spa, you would be extremely pleased with the outcome.
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I have had 3 treatments at Renew Cosmetic Spa and have had seen awesome results already! I didn't expect to see them this soon. The staff there are very pleasant and the place is immaculate everytime I go there. I had to cancel once and they seemed to work around my schedule. I had hair removal before, and wasn't pleased with the results, so I strongly recommend this place! Thanks ladies!

5
★★★★★

I have had 3 treatments at Renew Cosmetic Spa and have had seen awesome results already! I didn't expect to see them this soon. The staff there are very pleasant and the place is immaculate everytime I go there. I had to cancel once and they seemed to work around my schedule. I had hair removal before, and wasn't pleased with the results, so I strongly recommend this place! Thanks ladies!

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.

I am a current customer of Renew Cosmetic Spa in Carmel and I just thought I would comment on how great their service is as well as their clinic. It is very clean. I have been to many spas across the nation, but this by far is a great experience so far. I currently receive Refirme treatments for my neck and the results so far are wonderful! Thanks Renew for a great experience!

5
★★★★★

I am a current customer of Renew Cosmetic Spa in Carmel and I just thought I would comment on how great their service is as well as their clinic. It is very clean. I have been to many spas across the nation, but this by far is a great experience so far. I currently receive Refirme treatments for my neck and the results so far are wonderful! Thanks Renew for a great experience!

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Message from Renew Cosmetic Spa

Renew Cosmetic Spa offers industry leading laser hair removal and skin rejuvenation services with an emphasis on customized care and client satisfaction.



Renew Cosmetic Spa is medically supervised, employs only Board Certified Estheticians and utilizes state of the art, FDA approved equipment.

More about Renew Cosmetic Spa

Laser Hair Removal Photofacials Refirme Skin Tightening VelaShape Cellulite Reduction Microdermabrasion

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