Villa Piana

★★☆☆☆

About Villa Piana

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Mon-Fri 9am-6pm, Sat Noon-4pm, Sun 9am-5pm

Real Estate

Real Estate
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Luxury apt with poor customer service skills and the Manager is highly rude. How can you be a leasing agent or deal with the public if the customer service skill factor isn't there??? Living here you will fill like another number. Going to the office for assistance is draining, you feel like you're getting on their nerves with the response of, ""What do you need?"" instead of ""How may I help you?"".... or even a greeting. A hello or how are you?... would be nice. All they want is to get their numbers up. Once you're in, you will be treated like another number. There's nothing luxury about the apartment except the counter tops and marble floors. Poor customer service skills at it's finest. You can get better service renting in uptown.

0
★☆☆☆☆

Luxury apt with poor customer service skills and the Manager is highly rude. How can you be a leasing agent or deal with the public if the customer service skill factor isn't there??? Living here you will fill like another number. Going to the office for assistance is draining, you feel like you're getting on their nerves with the response of, ""What do you need?"" instead of ""How may I help you?"".... or even a greeting. A hello or how are you?... would be nice. All they want is to get their numbers up. Once you're in, you will be treated like another number. There's nothing luxury about the apartment except the counter tops and marble floors. Poor customer service skills at it's finest. You can get better service renting in uptown.

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There are not many pros but you can see all the cons in this apartment starting from rude managemet, no maintainace, polluted, too much noise, construction, heavy crime. What ever bad you want to see, you can see in Villa Piana apartments.

0
★☆☆☆☆

There are not many pros but you can see all the cons in this apartment starting from rude managemet, no maintainace, polluted, too much noise, construction, heavy crime. What ever bad you want to see, you can see in Villa Piana apartments.

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Pros:\nNew complex, new appliances, laundry in unit. The units are visually very 'pretty' with somewhat high end finishes. Pet friendly, can grill on your patio, pool (if you are into that kind of stuff :P), GREAT parking. Management was always easy to deal with, all of leasing agents remembered my name and what unit I was in. Electric bill was extremely low considering the heat keeps the A/C on often (30-60$/month). Good size walk-in closet, easy access trash shoots, although sometimes they are locked due to full dumpsters. \n\nCons: Pretty expensive per square foot of apartment. Annoying, stuck-up neighbors that think everything should be handed to them on a silver platter, high-heals, vacuuming and running/jumping can be heard if you have someone living above you, obnoxious people when the pool was open, crazy drivers that have no regard for the people around them (yes, this is a reoccurring theme), and very little extra storage space.\n\nMove-in experience: Easy. They were still doing construction so they had a truck and trailer that the movers used to take all our stuff up to the 3rd floor so they didn't have to use the painfully slow freight elevator. Water to ice maker and washing machine was not connected, they fixed that the next day. Minor cosmetic issues they missed before we moved in were fixed within a week (they essentially fixed everything I had on my 'move-in sheet' you have to fill out with every apartment). Kind of a bummer that the living room didn't have its own light, so you need lamps/etc at night. \n\nLiving there (12 month lease): The major issue I had was the noise. People living there were generally stuck-up and inconsiderate, but the patio design actually amplified anything said/done in the pool area. Normal conversations = everyone can hear. Also, I eventually got tired of my apartment layout. It's essentially a giant square w/ 3 rooms: kitchen/dining/living, bedroom and bathroom. There's something 'home-feeling' about a place with a hallway :). \n\nMove-Out: No more construction, so movers had to use the freight elevator. Gave my 60 days notice and they were kinda sad to see me go. Whether or not they are just annoyed they have to fill the unit or not, it's still nice to have someone ask why you are leaving and seem to genuinely mean it. Got our security and pet deposit back in full 1 month after we turned our keys in (although chose to pay the cleaning move-out fee... who can ever clean the place up to an apartment's standards?). \n\nI would recommend this to someone who is a heavy sleeper and doesn't need a lot of space. FYI if you are thinking of moving in here (or anywhere) I would suggest using the Dallas Police Dept website tool that allows you to look up police reports for a particular address. The user interface isn't very user friendly, but the reports will show the crime that occurs there (non-violent crimes mostly).

1
★★★☆☆

Pros:\nNew complex, new appliances, laundry in unit. The units are visually very 'pretty' with somewhat high end finishes. Pet friendly, can grill on your patio, pool (if you are into that kind of stuff :P), GREAT parking. Management was always easy to deal with, all of leasing agents remembered my name and what unit I was in. Electric bill was extremely low considering the heat keeps the A/C on often (30-60$/month). Good size walk-in closet, easy access trash shoots, although sometimes they are locked due to full dumpsters. \n\nCons: Pretty expensive per square foot of apartment. Annoying, stuck-up neighbors that think everything should be handed to them on a silver platter, high-heals, vacuuming and running/jumping can be heard if you have someone living above you, obnoxious people when the pool was open, crazy drivers that have no regard for the people around them (yes, this is a reoccurring theme), and very little extra storage space.\n\nMove-in experience: Easy. They were still doing construction so they had a truck and trailer that the movers used to take all our stuff up to the 3rd floor so they didn't have to use the painfully slow freight elevator. Water to ice maker and washing machine was not connected, they fixed that the next day. Minor cosmetic issues they missed before we moved in were fixed within a week (they essentially fixed everything I had on my 'move-in sheet' you have to fill out with every apartment). Kind of a bummer that the living room didn't have its own light, so you need lamps/etc at night. \n\nLiving there (12 month lease): The major issue I had was the noise. People living there were generally stuck-up and inconsiderate, but the patio design actually amplified anything said/done in the pool area. Normal conversations = everyone can hear. Also, I eventually got tired of my apartment layout. It's essentially a giant square w/ 3 rooms: kitchen/dining/living, bedroom and bathroom. There's something 'home-feeling' about a place with a hallway :). \n\nMove-Out: No more construction, so movers had to use the freight elevator. Gave my 60 days notice and they were kinda sad to see me go. Whether or not they are just annoyed they have to fill the unit or not, it's still nice to have someone ask why you are leaving and seem to genuinely mean it. Got our security and pet deposit back in full 1 month after we turned our keys in (although chose to pay the cleaning move-out fee... who can ever clean the place up to an apartment's standards?). \n\nI would recommend this to someone who is a heavy sleeper and doesn't need a lot of space. FYI if you are thinking of moving in here (or anywhere) I would suggest using the Dallas Police Dept website tool that allows you to look up police reports for a particular address. The user interface isn't very user friendly, but the reports will show the crime that occurs there (non-violent crimes mostly).

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If you are a light sleeper - stay away. Lease is up soon and am happily moving out. The stainless steel appliances are nice yes but what does it matter when you can't sleep because of music almost every night. Techno and hip-hop bumping until 6:30 AM some nights - not fun. The courtyard acts like a huge speaker box keeping all the sound in and bouncing off the walls. This is especially annoying when you have people enjoying their balconies with guests over - you are a part of every conversation. For a ""luxury apartment experience"" it feels like the ghetto in terms of noise pollution - it seems a hefty price-tag doesn't keep the party animals away.

1
★★☆☆☆

If you are a light sleeper - stay away. Lease is up soon and am happily moving out. The stainless steel appliances are nice yes but what does it matter when you can't sleep because of music almost every night. Techno and hip-hop bumping until 6:30 AM some nights - not fun. The courtyard acts like a huge speaker box keeping all the sound in and bouncing off the walls. This is especially annoying when you have people enjoying their balconies with guests over - you are a part of every conversation. For a ""luxury apartment experience"" it feels like the ghetto in terms of noise pollution - it seems a hefty price-tag doesn't keep the party animals away.

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So I recently moved into these apartments and wish I didnt. Besides being ridiculously priced for the size and location, there were several other things that shouldve warned me not to move here. After being constructed probably a year or more ago, the leasing office is still in a trailer. Not sure when the construction will be done (could be another year at this rate). The gym still has no TVs, there is not enough guest parking in the garage (maybe 10 spots total), and my apartment which I pay $1,000 a month for has zero storage. For these so called luxury apartments, there is no pantry, no linen closet, no bathroom storage, and no shelving. When I asked them to put up shelves in the closet where all they had to do was put up a couple boards, they refused. The leasing manager, who gave me tons of attitude, and claimed they had a waiting list for the apartments (even though I highly doubt that there would ever be a waiting list for apartments here or anywhere in Dallas), agreed that personally she thought they should put them up, but because of corporate, they couldnt. Really, you cant put up 3 shelves in the closet where there is already the space and holes for them? Richdale (the company that owns these apts) is horrible. They will nickel and dime you for everything (there is a $500 deposit). The apt I moved into was vacant and I had asked to move in a day earlier than my lease and they wanted to charge me at these so-called luxury apts. My previous apartments had never charged me for a day or 2 to move in early. Another thing that really solidified my opinion about the office staff and Richdale management is that I was lied to about being the first resident in my apartment. I was told I would be the first resident in this apartment, the first one to use the toilet, blah blah blah. The leasing agent even proceeded to empty my ice box several times (as you would do if it was a brand new refrigerator). When I went to use the washing machine, it had detergent stains already, so I was a little taken aback by that and low and behold, I find out several days after moving in that nope I wasnt the first person to live there. Howd I find out? I dialed my apt number from the call box to see if it would dial my cell phone, but it didntit went to some other guys phone who proceeded to tell me he lived there for 6 months. Hmmm I shouldve asked why he only lived there for 6 months when the minimum lease is 12 All in all, I saw the apt before I moved in and after my experiences with the leasing office I should not have moved here.

0
★☆☆☆☆

So I recently moved into these apartments and wish I didnt. Besides being ridiculously priced for the size and location, there were several other things that shouldve warned me not to move here. After being constructed probably a year or more ago, the leasing office is still in a trailer. Not sure when the construction will be done (could be another year at this rate). The gym still has no TVs, there is not enough guest parking in the garage (maybe 10 spots total), and my apartment which I pay $1,000 a month for has zero storage. For these so called luxury apartments, there is no pantry, no linen closet, no bathroom storage, and no shelving. When I asked them to put up shelves in the closet where all they had to do was put up a couple boards, they refused. The leasing manager, who gave me tons of attitude, and claimed they had a waiting list for the apartments (even though I highly doubt that there would ever be a waiting list for apartments here or anywhere in Dallas), agreed that personally she thought they should put them up, but because of corporate, they couldnt. Really, you cant put up 3 shelves in the closet where there is already the space and holes for them? Richdale (the company that owns these apts) is horrible. They will nickel and dime you for everything (there is a $500 deposit). The apt I moved into was vacant and I had asked to move in a day earlier than my lease and they wanted to charge me at these so-called luxury apts. My previous apartments had never charged me for a day or 2 to move in early. Another thing that really solidified my opinion about the office staff and Richdale management is that I was lied to about being the first resident in my apartment. I was told I would be the first resident in this apartment, the first one to use the toilet, blah blah blah. The leasing agent even proceeded to empty my ice box several times (as you would do if it was a brand new refrigerator). When I went to use the washing machine, it had detergent stains already, so I was a little taken aback by that and low and behold, I find out several days after moving in that nope I wasnt the first person to live there. Howd I find out? I dialed my apt number from the call box to see if it would dial my cell phone, but it didntit went to some other guys phone who proceeded to tell me he lived there for 6 months. Hmmm I shouldve asked why he only lived there for 6 months when the minimum lease is 12 All in all, I saw the apt before I moved in and after my experiences with the leasing office I should not have moved here.

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I really like my apartment. Newly built so things are still very clean. I enjoy having young professionals everywhere, this is my kind of place! The only downside, which I've been waiting patiently to end for 3 months now, is the construction. . It is loud at times when I get home from work, but never when I'm trying to sleep. Suppose to end this summer. Can't wait for a relaxing, QUIET, lay by the pool.

2
★★★★☆

I really like my apartment. Newly built so things are still very clean. I enjoy having young professionals everywhere, this is my kind of place! The only downside, which I've been waiting patiently to end for 3 months now, is the construction. . It is loud at times when I get home from work, but never when I'm trying to sleep. Suppose to end this summer. Can't wait for a relaxing, QUIET, lay by the pool.

Pros: location, brand new

Cons: construction

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beautiful inside - still under construction

1
★★★☆☆

beautiful inside - still under construction

Pros: Location

Cons: construction

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Inside is beautiful. Management could improve communication with residents.

1
★★★☆☆

Inside is beautiful. Management could improve communication with residents.

Pros: Gorgeous Modern interior

Cons: Inefficient management

 

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