Colonial Grand At Silverado Reserve

★★★★☆
  • 3000 Colonial Pkwy

    Cedar Park, TX 78613

    Map & Directions

About Colonial Grand At Silverado Reserve

Hours
Sun 1pm-5pm, Mon-Fri 9am-6pm, Sat 10am-5pm

Real Estate

Real Estate
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We were told the model we walked through was the same as ours. Then came the bait and switch. We received our apartment in a condition that I can only describe as nauseating. We had been promised by the apartment manager that she personally did a walkthrough. If by walkthrough she meant she held their breath while sprinting through the apartment, blindfolded, swinging a dead skunk by the tail, then we agree. The walls were slimy, the floors were disgusting, and the dust at least seemed to be providing insulation from the elements. One of their staff pulled me aside and told me to document everything and take photos. He's no longer with them.

The carpet stunk but we were promised by management (again) that they replaced the carpet and pad so we gave them the benefit of the doubt. It turned out they only covered up the old pad with a new carpet. It smelled of swamp breeze the whole time we lived there. The carpet had exposed nails on the transitions to other areas. We hammered them down as we discovered them with our bare feet. Ouch! On the plus side, it was easy to your way around with the lights off barefoot. The carpet itself was some combination of mouse-fur and lint, and yet, somehow, crunchy at the same time. The mini blinds were sagging much so they gave us a good view of the street. We put up some curtains while we twisted their arm to get us new blinds.We ended up spending the better part of the first month getting the apartment to third world standards by cleaning the place ourselves. Management gave us $100 off our rent. We figured it would be off future rent? Nope.

They charged $50 a month for some time warner cable package we didn't want and another $5 a month for pest control. We never saw the pest control guys and they never entered our apt. There's a $10 monthly pet rent and a $700 fee for pets. We thought it was excessive. We were told by a staff member the fee could cover damages. She is no longer with them. No matter what they tell you, that money is gone.

The garage ceiling was leaking something brown. It took them two weeks to send someone out. It was covered in mold by the time they finally got to it. There are no assigned parking spots so first come first serve. They patched a hole and painted over the rest of the mold . We avoided the garage from then on. It smelled of underarms and dog breath. Upon moving out we found the closet had mold growing in it. It ruined two pairs of our shoes and a shoe rack. I emailed them the pictures but they denied it happened because they didn't see the shoes for themselves. I believe they wanted their CSI team to inspect the crime scene before I disturbed it. The guest bedroom I used as an office also had mold around the window.

There's no gate to the property or keycode for the pool. The pool always seemed to be under maintenance during summer. It was filled with strangers from other apartments when it wasn't . The "gym" was a chilly 90 degrees during the summer. We were told they'd fix the thermostat in a week whenever we asked them. We quit asking. The sprinklers were apparently set to moisturize the street, sidewalk, and neighboring city, even on rainy days. Occasionally the grass would get wet during the mudslides. Our microwave imploded the first time we used it, filling the apartment with smoke and an a foul odor.

We made the mistake of telling staff about issues in person. After a few complaints weren't responded to, management told me we must enter a work order online. They won't do it for you at the front office. They will deny anything you tell them unless its written so keep this in mind. We thought they were listening and were too polite about it.

Get ready for hefty charges when you are set free from this place. We gave the keys back two weeks early and spent the weekend scrubbing away, leaving the place far better than we received it. Management told us we'll be getting our deposit back after the final utility bill came in. Their contract states you get a move-out walkthrough. We never got one so I guessed we were good to go like they said. By now you can guess what happened next. Make sure you demand one! Its obvious they don't want you to do one so they can run up the charges. Even though we documented damages moved in they charged us for a new rug and pad at move out. They wanted to charge us $90 for curtain rods which they claimed as "excessive damage." Apparently, Thor himself hammered them in, moving the building several feet from the foundation. They wanted to charge us for cleaning the kitchen too! We took it up with the Regional Vice President. What a waste of time. We thought he was the brains of the operation, but unfortunately his head was crammed in a deep, dark, smelly place, not unlike our garage. This is the kind of guy that would charge you for oxygen if you were drowning. Needless to say, don't bother or get a lawyer. He gave us a pat on the head and dismissed our evidence.

1
★☆☆☆☆

We were told the model we walked through was the same as ours. Then came the bait and switch. We received our apartment in a condition that I can only describe as nauseating. We had been promised by the apartment manager that she personally did a walkthrough. If by walkthrough she meant she held their breath while sprinting through the apartment, blindfolded, swinging a dead skunk by the tail, then we agree. The walls were slimy, the floors were disgusting, and the dust at least seemed to be providing insulation from the elements. One of their staff pulled me aside and told me to document everything and take photos. He's no longer with them.

The carpet stunk but we were promised by management (again) that they replaced the carpet and pad so we gave them the benefit of the doubt. It turned out they only covered up the old pad with a new carpet. It smelled of swamp breeze the whole time we lived there. The carpet had exposed nails on the transitions to other areas. We hammered them down as we discovered them with our bare feet. Ouch! On the plus side, it was easy to your way around with the lights off barefoot. The carpet itself was some combination of mouse-fur and lint, and yet, somehow, crunchy at the same time. The mini blinds were sagging much so they gave us a good view of the street. We put up some curtains while we twisted their arm to get us new blinds.We ended up spending the better part of the first month getting the apartment to third world standards by cleaning the place ourselves. Management gave us $100 off our rent. We figured it would be off future rent? Nope.

They charged $50 a month for some time warner cable package we didn't want and another $5 a month for pest control. We never saw the pest control guys and they never entered our apt. There's a $10 monthly pet rent and a $700 fee for pets. We thought it was excessive. We were told by a staff member the fee could cover damages. She is no longer with them. No matter what they tell you, that money is gone.

The garage ceiling was leaking something brown. It took them two weeks to send someone out. It was covered in mold by the time they finally got to it. There are no assigned parking spots so first come first serve. They patched a hole and painted over the rest of the mold . We avoided the garage from then on. It smelled of underarms and dog breath. Upon moving out we found the closet had mold growing in it. It ruined two pairs of our shoes and a shoe rack. I emailed them the pictures but they denied it happened because they didn't see the shoes for themselves. I believe they wanted their CSI team to inspect the crime scene before I disturbed it. The guest bedroom I used as an office also had mold around the window.

There's no gate to the property or keycode for the pool. The pool always seemed to be under maintenance during summer. It was filled with strangers from other apartments when it wasn't . The "gym" was a chilly 90 degrees during the summer. We were told they'd fix the thermostat in a week whenever we asked them. We quit asking. The sprinklers were apparently set to moisturize the street, sidewalk, and neighboring city, even on rainy days. Occasionally the grass would get wet during the mudslides. Our microwave imploded the first time we used it, filling the apartment with smoke and an a foul odor.

We made the mistake of telling staff about issues in person. After a few complaints weren't responded to, management told me we must enter a work order online. They won't do it for you at the front office. They will deny anything you tell them unless its written so keep this in mind. We thought they were listening and were too polite about it.

Get ready for hefty charges when you are set free from this place. We gave the keys back two weeks early and spent the weekend scrubbing away, leaving the place far better than we received it. Management told us we'll be getting our deposit back after the final utility bill came in. Their contract states you get a move-out walkthrough. We never got one so I guessed we were good to go like they said. By now you can guess what happened next. Make sure you demand one! Its obvious they don't want you to do one so they can run up the charges. Even though we documented damages moved in they charged us for a new rug and pad at move out. They wanted to charge us $90 for curtain rods which they claimed as "excessive damage." Apparently, Thor himself hammered them in, moving the building several feet from the foundation. They wanted to charge us for cleaning the kitchen too! We took it up with the Regional Vice President. What a waste of time. We thought he was the brains of the operation, but unfortunately his head was crammed in a deep, dark, smelly place, not unlike our garage. This is the kind of guy that would charge you for oxygen if you were drowning. Needless to say, don't bother or get a lawyer. He gave us a pat on the head and dismissed our evidence.

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We were told the model we walked through was the same as ours. Then came the bait and switch. We received our apartment in a condition that I can only describe as nauseating. We had been promised by the apartment manager that she

3
★★★★★

We were told the model we walked through was the same as ours. Then came the bait and switch. We received our apartment in a condition that I can only describe as nauseating. We had been promised by the apartment manager that she

.

I lived here for a year and in general, really enjoyed it. The building was great - we lived upstairs, but the staircase was inside, so we didn't have to walk up in the cold, heat or rain.We did have some issues with animals while we were there, though. On one occasion, our apartment was overrun (we actually had to stay at a friend's house) with fire ants, and the management only had pest control once a week, so we waited five days for them to come, all the while only able to dart across the room to grab some clothes before shaking the ants off of them. We also had a Texas Brown Tarantula get in the apartment, and a mouse. The apartments are fairly new, and I think that nature is just taking a while to make the adjustment. The management was friendly, and they have a very friendly police officer who walks around the property at least once every 24 hours making sure that things are okay. All said and done, I would recommend this place to a friend, and I'm sure that they would be as happy as we were.

4
★★★★☆

I lived here for a year and in general, really enjoyed it. The building was great - we lived upstairs, but the staircase was inside, so we didn't have to walk up in the cold, heat or rain.We did have some issues with animals while we were there, though. On one occasion, our apartment was overrun (we actually had to stay at a friend's house) with fire ants, and the management only had pest control once a week, so we waited five days for them to come, all the while only able to dart across the room to grab some clothes before shaking the ants off of them. We also had a Texas Brown Tarantula get in the apartment, and a mouse. The apartments are fairly new, and I think that nature is just taking a while to make the adjustment. The management was friendly, and they have a very friendly police officer who walks around the property at least once every 24 hours making sure that things are okay. All said and done, I would recommend this place to a friend, and I'm sure that they would be as happy as we were.

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