Renaissance Hotels envelop you in an incomparable tradition of warm and caring service, tailored to make business on the road as productive as it is comfortable. Our sincerest desire is to anticipate your needs and help you make the most of your opportunities while traveling.
I love this hotel. I used to have to travel to St. Louis and stay at the dreaded Marriott, and when this opened in 2003 or 2004, it was such a relief.
Posted 09/16/09 | Report Abuse
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Really not a 4 star place
by luxetraveler
This place is only 4 star if you are a midwesterner that really has never had 4 and 5 star service. I stayed here for business and had booked a suite. I check in, go to the romm to find a normal room. After having to switch to the correct room, I ordered room service. The wrong meal arrived. I called down for a blanket/comforter for the pull out sofa as it was quite cold outside. After 45 minutes, none had arrived. Called a second time. A man brings a paper thin blanket! When I asked for something bigger, I am told there is none. Called the desk again. This time, I am brought up a large duvet COVER. Nothing in the cover...empty!!! I walk to the lobby. In the lobby I see the same type of duvet cover framed on the wall. At 1 am I am waiting in the lobby to speak with a manager. After having to wait 45 minutes I see a manager.
The manager actually tells me that is the comforter and doesn't understand the difference!! I had a normal comforter on the bed in my suite so why is it so hard to just get another one. The next day I call down to have the room serviced during the day. I return at night to an uncleaned room. If you have ever stayed at a real 4 star establishment you will know the service here is 2 stars. DOn't stay here. Stay at the Clayton on the Park, or the Chase Park Plaza, both maybe 10 minutes away.
Pros: location
Cons: poor service
Posted 03/06/08
Excellent Service & Staff
by HunterPrice
Renaissance Hotel has excellent service. CPA Mary L. Knopf, Ladue, provided tremendous service to our seminar held at the Hotel. Financial Planners held the event October 28, 2007 and was a great success.
Pros: Staff and service great!
Cons: None
Posted 02/07/08
Wonderful Service
by lisaemmert
We spent 5 nights here w/our 8 week old son. The staff was very professional and attentive. Rooms were nice and comfortable, especially comfortable beds. There is a Starbuck's downstairs, which was nice. We walked to the Dome for the Ram's football game. Ate bkst once in the Capri restaurant.....the food was OK, but overpriced. Other than that, a wonderful stay. I would highly recommend.
Pros: comfortable beds/room, excellent service, Starbuck's downstairs
Cons: mediocre restaurant
Posted 09/29/03
