DentalWorks Carmel Village / Drs. Johal, Dunning & Associates II, P.A. (Carmel Village)

★★☆☆☆
Affordable Dental Care from Caring Dental Professionals
  • 7510 Pineville Matthews Rd

    Charlotte, NC 28226

    Map & Directions
  • 704-544-0965

About DentalWorks Carmel Village / Drs. Johal, Dunning & Associates II, P.A. (Carmel Village)

Categories

Health & Medical

Health & Medical
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2.0 2
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If Dr. Jennings had his own practice, I would be absolutely thrilled. He is one of the best dentists I've ever gone to: he's kind; takes the time to explain things; patient; apologetic if he runs a bit behind (which I don't expect, but it's nice of him to do); completely competent; and if he knows he can't do something, he's very quick to refer you to someone that can rather than attempt it himself (that says a lot about any professional, especially a doctor). So, if I were to rate just him, there would be a full 5 stars because he's outstanding.*****

As far as the women that work the front...well, when I became a new patient, they were very nice. But soon I noticed that things kept getting messed up. Appointments, work that was going to be done, etc... No one seemed to know what was going on at any time. *****

One time I had left a message on their voice mail/answering machine saying that I wouldn't be able to make it to an appointment. I received a call the day of (or after...not sure now) saying that I missed the appointment. When I called back to tell them that I left a message, the woman asked "Did you leave a message on *our* machine?" I was confused by this question because I'm not sure where else I would leave a message.*****

It seems as time goes on, every single appointment (not exaggerating) that I have set up becomes a problem. The frustrating part is that their incompetence somehow becomes my fault. I'm not a complainer. If you make me angry or upset, I won't tell you about it; I'll just continue on with a smile and hold it in (unhealthy, I realize). So when they mess something up or when I correct them about a procedure I'm having, they become rude and defensive and, frankly, it's very annoying and makes the entire operation look terrible. *****

When you deal with the office staff, remember not to take anything personally. That is something I have to constantly remind myself every time I'm greeted with a snippy tone. We all have our bad days - theirs' just seem to be never-ending.*****

I've been weighing the pros against the cons - Dr. Jennings is the pro and everything else is a con. In order to get to him, I have to go through them. That's a problem for me. Unfortunately, I don't think I will be continuing to go there simply because the desk staff is far too stressful to deal with. I'm a very sensitive person and when people become rude with me, I take it personally and I feel very uncomfortable dealing with them, whether it's speaking to them on the phone or in person - they will certainly let you know if they don't like you or if you annoy them. *****

Again, it's great dealing with Dr. Jennings, but I would prefer to feel welcomed and relaxed before seeing a dentist, rather than stressed out.

1
★★★☆☆

If Dr. Jennings had his own practice, I would be absolutely thrilled. He is one of the best dentists I've ever gone to: he's kind; takes the time to explain things; patient; apologetic if he runs a bit behind (which I don't expect, but it's nice of him to do); completely competent; and if he knows he can't do something, he's very quick to refer you to someone that can rather than attempt it himself (that says a lot about any professional, especially a doctor). So, if I were to rate just him, there would be a full 5 stars because he's outstanding.*****

As far as the women that work the front...well, when I became a new patient, they were very nice. But soon I noticed that things kept getting messed up. Appointments, work that was going to be done, etc... No one seemed to know what was going on at any time. *****

One time I had left a message on their voice mail/answering machine saying that I wouldn't be able to make it to an appointment. I received a call the day of (or after...not sure now) saying that I missed the appointment. When I called back to tell them that I left a message, the woman asked "Did you leave a message on *our* machine?" I was confused by this question because I'm not sure where else I would leave a message.*****

It seems as time goes on, every single appointment (not exaggerating) that I have set up becomes a problem. The frustrating part is that their incompetence somehow becomes my fault. I'm not a complainer. If you make me angry or upset, I won't tell you about it; I'll just continue on with a smile and hold it in (unhealthy, I realize). So when they mess something up or when I correct them about a procedure I'm having, they become rude and defensive and, frankly, it's very annoying and makes the entire operation look terrible. *****

When you deal with the office staff, remember not to take anything personally. That is something I have to constantly remind myself every time I'm greeted with a snippy tone. We all have our bad days - theirs' just seem to be never-ending.*****

I've been weighing the pros against the cons - Dr. Jennings is the pro and everything else is a con. In order to get to him, I have to go through them. That's a problem for me. Unfortunately, I don't think I will be continuing to go there simply because the desk staff is far too stressful to deal with. I'm a very sensitive person and when people become rude with me, I take it personally and I feel very uncomfortable dealing with them, whether it's speaking to them on the phone or in person - they will certainly let you know if they don't like you or if you annoy them. *****

Again, it's great dealing with Dr. Jennings, but I would prefer to feel welcomed and relaxed before seeing a dentist, rather than stressed out.

Pros: Dr. Jennings

Cons: Incompetence with office staff

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They try to bully patients into procedures, whether or not they are necessary or if the patient consents. I was treated rudely and brusquely by multiple members of the staff. The wait time was also never once < 30 min for me. But the worst of it was - they botched a procedure but tried to cover it up by saying it's normal for it take an exorbitant amount of time to recover. Definitely not going back, and I strongly advise against anyone trying it out. There's a reason their customer base is primarily new patients and they have openings any time you like...

0
★☆☆☆☆

They try to bully patients into procedures, whether or not they are necessary or if the patient consents. I was treated rudely and brusquely by multiple members of the staff. The wait time was also never once < 30 min for me. But the worst of it was - they botched a procedure but tried to cover it up by saying it's normal for it take an exorbitant amount of time to recover. Definitely not going back, and I strongly advise against anyone trying it out. There's a reason their customer base is primarily new patients and they have openings any time you like...

Pros: schedule availability

Cons: wait time, skill level, unprofessional staff

 

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