DCH Tustin Acura

★★★★★
33.727 -117.798
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714-669-9900

9 Auto Center Drive

Tustin, CA

92782

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4.9 20
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Reviews 1 - 20 of 20.
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Just bought an Acura RDX from this dealer, greate price, and a pleasant purchase experience. The sales person Wolos Safi was very knowlegable about the car's features and functions and spend a good deal of time explaining and teaching the features and functions of the technology package (navigation, radio, climate)which is overwhelming for a new owner.

5
★★★★★

Just bought an Acura RDX from this dealer, greate price, and a pleasant purchase experience. The sales person Wolos Safi was very knowlegable about the car's features and functions and spend a good deal of time explaining and teaching the features and functions of the technology package (navigation, radio, climate)which is overwhelming for a new owner.

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Best car buying experience I've had. Hani and Wolos, my two sales people, could not have been more gracious and professional. I flew in from out of state to purchase a certified MDX. Wolos picked me up from the Airport and the dealership took excellent care to make certain everything was perfect. Purchasing a car sight unseen is always a little risky. However, the car was exactly as described to me, if not better. I would recommend this dealership to anyone.

5
★★★★★

Best car buying experience I've had. Hani and Wolos, my two sales people, could not have been more gracious and professional. I flew in from out of state to purchase a certified MDX. Wolos picked me up from the Airport and the dealership took excellent care to make certain everything was perfect. Purchasing a car sight unseen is always a little risky. However, the car was exactly as described to me, if not better. I would recommend this dealership to anyone.

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Purchased a used Honda Accord from here and received fanatical service and support. I drove up from San Diego, but before I did the team at Tustin Acura had already worked to give me some estimated numbers and a trade in value. I drove up and there was no "bait and switch" or any negotiations. In fact, when it was all said and done the deal was better then I had expected.

You can quickly tell this dealership is not just about "the sell" but they truly do work to provide a great customer experience. I have already recommended them and will continue to do so, even though they are over an hour away!

If your looking at reviews to see if you can trust this dealership, my experience gives me the utmost confidence to say "you can absolutely trust this dealership".

I am sure the entire team over there is great, but I worked directly with Greg and Patrick. I didn't catch the persons name who cleaned the car for delivery, but he did a great job as well.

5
★★★★★

Purchased a used Honda Accord from here and received fanatical service and support. I drove up from San Diego, but before I did the team at Tustin Acura had already worked to give me some estimated numbers and a trade in value. I drove up and there was no "bait and switch" or any negotiations. In fact, when it was all said and done the deal was better then I had expected.

You can quickly tell this dealership is not just about "the sell" but they truly do work to provide a great customer experience. I have already recommended them and will continue to do so, even though they are over an hour away!

If your looking at reviews to see if you can trust this dealership, my experience gives me the utmost confidence to say "you can absolutely trust this dealership".

I am sure the entire team over there is great, but I worked directly with Greg and Patrick. I didn't catch the persons name who cleaned the car for delivery, but he did a great job as well.

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This is our 3rd MDX from DCH Tustin Acura and I must say that we are very satisfied, not only with the quality of the car but, with the overall experience we have been receiving from this dealership. Our Sales Manager Wolos Safi and Miguel Jimenez have been a great help in assisting us with the right vehicle and terms.
My wife drove off in her new 2014 MDX and she cant be happier. Thanks the DCH Tustin Acura Team.

-MM

5
★★★★★

This is our 3rd MDX from DCH Tustin Acura and I must say that we are very satisfied, not only with the quality of the car but, with the overall experience we have been receiving from this dealership. Our Sales Manager Wolos Safi and Miguel Jimenez have been a great help in assisting us with the right vehicle and terms.
My wife drove off in her new 2014 MDX and she cant be happier. Thanks the DCH Tustin Acura Team.

-MM

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The best overall dealership experience we've ever had. They found the car at a price we wanted when others could not. Our salesman (Wolos Safi) was terrific he and his manager (Alex Chung) were cooperative, friendly, not pushy, and knowledgeable. The purchase process (Steve Hahn) was swift, comfortable, and hassle free. And finally a first class service department (Eric Li Fo Sjoe, Service Manager & George Rodriguez, Service Consultant) where they really understand and practice first class customer service and deliver top quality work and I've personally experienced both. I'd gladly recommend to all those looking for a new or used Acura to give Tustin Acura the opportunity to compete for their business.

5
★★★★★

The best overall dealership experience we've ever had. They found the car at a price we wanted when others could not. Our salesman (Wolos Safi) was terrific he and his manager (Alex Chung) were cooperative, friendly, not pushy, and knowledgeable. The purchase process (Steve Hahn) was swift, comfortable, and hassle free. And finally a first class service department (Eric Li Fo Sjoe, Service Manager & George Rodriguez, Service Consultant) where they really understand and practice first class customer service and deliver top quality work and I've personally experienced both. I'd gladly recommend to all those looking for a new or used Acura to give Tustin Acura the opportunity to compete for their business.

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Response from this business:

Thank you for sharing with us about your experience. We truely appreciate hearing how well our employees have taken care of you and that things are going well. We look forward to working with you in the future! Sincerely, Rochelle, CRM DCH Tustin Acura customerrelations@tustinacura.com
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My first experience with DCH Tustin Acura was positively the best new car purchasing experience I have encountered in 50 years of buying new automobiles. The staff was courteous, attentive, professional and above all sincere about their work. As a corporate banker, I deal daily in large ticket transactions (from aircraft purchases to financing assembly plants) so more than any other customer I am extremely demanding and critical. I must say that Sven, Miguel, and Steve provided above par performance in their respective tasks and far exceeded my expectations as a first time buyer at the dealership. Dick Hsu the GM should be very proud of his team and congratulate them on a sale to me-- well done! It was clear from the minute Miguel introduced himself to the time Sven gave us in explaining the details of our purchase, the car and introducing us to others in the dealership that the "hallmark" of DCH Tustin Acura is customer first. I purchased an MDX with the advance package and the dealership is still following up offering assistance. I would recommend DCH Tustin Acura to anyone who wants an honest, no hassle and helpful experience in buying their Acura.

5
★★★★★

My first experience with DCH Tustin Acura was positively the best new car purchasing experience I have encountered in 50 years of buying new automobiles. The staff was courteous, attentive, professional and above all sincere about their work. As a corporate banker, I deal daily in large ticket transactions (from aircraft purchases to financing assembly plants) so more than any other customer I am extremely demanding and critical. I must say that Sven, Miguel, and Steve provided above par performance in their respective tasks and far exceeded my expectations as a first time buyer at the dealership. Dick Hsu the GM should be very proud of his team and congratulate them on a sale to me-- well done! It was clear from the minute Miguel introduced himself to the time Sven gave us in explaining the details of our purchase, the car and introducing us to others in the dealership that the "hallmark" of DCH Tustin Acura is customer first. I purchased an MDX with the advance package and the dealership is still following up offering assistance. I would recommend DCH Tustin Acura to anyone who wants an honest, no hassle and helpful experience in buying their Acura.

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Response from this business:

Thank you for sharing your experience with us and those on the internet. We are glad to hear that our employees exceeded your expectations. Our GM has read your comments and said to say Thank you as well. He appreciated your taking the time to share. Please do not hesitate to call or stop in if you have any further questions or concerns. Sincerely, Rochelle, CRM DCH Tustin Acura customerrelations@tustinacura.com
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My husband and I went to Tustin Acura to test drive a certified pre-owned RL and to look at the TSX's. We met with Steve Hahn who immediately showed us the vehicles we were interested in. We test drove both and made the decision to buy the 2010 TSX. Steve was there to help with our decision, but was not pushy in the least. We then met with Miguel Jimenez, the sales manager. It was a quick transaction and the paperwork went very smoothly because of Steve Hahn's expertise. We also met with the service dept and left, very happily, with our new TSX. Kenny Nguyen showed us how to work all of the high-tech devices on our new car before we left. WE got a very good deal at Tustin Acura and all of the employees are extremely helpful.

5
★★★★★

My husband and I went to Tustin Acura to test drive a certified pre-owned RL and to look at the TSX's. We met with Steve Hahn who immediately showed us the vehicles we were interested in. We test drove both and made the decision to buy the 2010 TSX. Steve was there to help with our decision, but was not pushy in the least. We then met with Miguel Jimenez, the sales manager. It was a quick transaction and the paperwork went very smoothly because of Steve Hahn's expertise. We also met with the service dept and left, very happily, with our new TSX. Kenny Nguyen showed us how to work all of the high-tech devices on our new car before we left. WE got a very good deal at Tustin Acura and all of the employees are extremely helpful.

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Response from this business:

Thank you for sharing your experience with us! We appreciate your business and are happy things went very well. Please stay in touch and we hope to continue to make your experience with us as delitful as possible. Also please remember to register with our rewards program located on our website so you earn free items with services you pay for. Thank you again, please do not hesitate to contact us if you have any questions. Sincerely, Rochelle, CRM DCH Tustin Acura customerrelations@tustinacura.com
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Perhaps by fate I ended up at the DCH. I had an appt. with the sales manager at South Coast Acura to test drive the new TSX wagon. I got there to find no manager and no car in stock.
We quickly searched the internet to find the closest alternate dealer and ended up at DCH.
We test drove the car, fell in love, and came back the next morning to purchase.
It has been 8 years since I have been through the purchase procedure...i was there 4 hours sorting out the trade in value and doing all the paperwork. The crew is very nice and professional. It just took a long time. This being said, I went back the following day to receive my tutorial on all the features of the car (navigation package). I had an appt. with Omar for 10 o'clock and he was there right on time despite that his shift didn't start until 11. Aside from the process taking too long, and not receiving as much for my Honda Pilot trade in wise, it was overall a very good experience. Although it will be several years before I am in the car market again, I will certainly be a repeat customer if I am in the market for an Acura.

4
★★★★☆

Perhaps by fate I ended up at the DCH. I had an appt. with the sales manager at South Coast Acura to test drive the new TSX wagon. I got there to find no manager and no car in stock.
We quickly searched the internet to find the closest alternate dealer and ended up at DCH.
We test drove the car, fell in love, and came back the next morning to purchase.
It has been 8 years since I have been through the purchase procedure...i was there 4 hours sorting out the trade in value and doing all the paperwork. The crew is very nice and professional. It just took a long time. This being said, I went back the following day to receive my tutorial on all the features of the car (navigation package). I had an appt. with Omar for 10 o'clock and he was there right on time despite that his shift didn't start until 11. Aside from the process taking too long, and not receiving as much for my Honda Pilot trade in wise, it was overall a very good experience. Although it will be several years before I am in the car market again, I will certainly be a repeat customer if I am in the market for an Acura.

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Response from this business:

Thank you for sharing your experience, and appreciate your honesty. Unfortunately purchasing a vehicle can be time consuming with all the choices, finance options, government paper processing, trade-in decisions, and the abundance of technology to learn. I'm glad that things went well and appologize for the time delays. We are always happy to go over any technical questions, and even though you received a tutorial if you have any questions please do not hesitate to call our staff will be happy to assist, or schedule another appointment to review. We encourage it as we want you to enjoy your New TSX wagon and utilize all the features. Do not hesitate to call if you need us! Sincerely, Rochelle, CRM DCH Tustin Acura customerrelations@tustinacura.com , 714-669-9900
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The best new car buying experience of my life [68 years]low pressure,fair price,honest,delivered every thing they promise,service department great,very timely,honest and strait forward.I will bring my other car in for routine service,its not an Acura TL .kEEP UP THE GOOD WORK

5
★★★★★

The best new car buying experience of my life [68 years]low pressure,fair price,honest,delivered every thing they promise,service department great,very timely,honest and strait forward.I will bring my other car in for routine service,its not an Acura TL .kEEP UP THE GOOD WORK

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Response from this business:

We sincerly believe that the best way to do business is behaving with honesty, integrity and with the highest ethical standards, and are happy to hear that we delivered exactly that for you. We will of course be happy to service your other vehicles. Thank you for sharing we appreciate your business. Sincerely, Rochelle, CRM DCH Tustin Acura customerrelations@tustinacura.com
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After getting such great service on my car at Tustin Acura, I recommended them to my son. Now we both service our Acura's there! Thank you for caring.

5
★★★★★

After getting such great service on my car at Tustin Acura, I recommended them to my son. Now we both service our Acura's there! Thank you for caring.

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I've dealt with Freddie many times and he never, ever fails in his courtesy, and knowledge of the car. He is honest and always gets me the car on time and usually ahead of schedule.
He is truly a great representive of the dealership. He is a pleasure to deal with

5
★★★★★

I've dealt with Freddie many times and he never, ever fails in his courtesy, and knowledge of the car. He is honest and always gets me the car on time and usually ahead of schedule.
He is truly a great representive of the dealership. He is a pleasure to deal with

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Thanks for providing your customers with top-notch service. I always bring my MDX in to your dealership for service because of the way the service managers treat the customer. They always great with a smile and provide a clear overview of the work to be done and an estimated wait time. If anything changes along the way, the service manager calls me to provide an update to the time frame and if any extra work will be required or not. I also appreciate that upon receiving the final paperwork prior to payment, the service manager reviews each line item with me so that I know exactly what was done ...and what work was not needed! The extra effort put forth by your service managers to assure me that they are looking out for my best interest is much appreciated.

5
★★★★★

Thanks for providing your customers with top-notch service. I always bring my MDX in to your dealership for service because of the way the service managers treat the customer. They always great with a smile and provide a clear overview of the work to be done and an estimated wait time. If anything changes along the way, the service manager calls me to provide an update to the time frame and if any extra work will be required or not. I also appreciate that upon receiving the final paperwork prior to payment, the service manager reviews each line item with me so that I know exactly what was done ...and what work was not needed! The extra effort put forth by your service managers to assure me that they are looking out for my best interest is much appreciated.

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Response from this business:

Thank you for your review of our dealership! We appreciate hearing from you and look forword to seeing you and your vehicle when you need us! Don't hesitate to call if you have any questions. Take care and drive safely! Sincerely, Rochelle on behalf of DCH Tustin Acura customerrelations@tustinacura.com
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My husband and I bought our TL from Miguel Jimenez, Sales Manager, two days ago. This was an astonishingly relaxed and satisfying experience. We are in our seventies and have bought many cars. Normally we look forward to the inevitably harrowing encounter with the sales manager as we might look forward to a root canal. What a pleasant surprise to meet Miguel Jimenez and Tom Pitchford, our Sales Consultant. There was no need to try to decipher numbers shuffled around like a shell game or translate sales speak. It was all laid out for us in a straight forward manner. No mad tap dancing around. Just a very relaxed chat and a clear view of normal charges, those that are and are not negotiable. We expressed our goals, and Miguel met them. No "selling," no persuasive techniques (you are in danger of economic loss if you do not buy this additional $3,000 package) just a simple, exceptionally pleasant transaction. I can say in all sincerity, this is the first time in our lives that we did not wake up the following morning with buyer's remorse. And by the way, ask for Tom Pitchford, when you go to the dealership, or call him first at 714-669-9900, and he will make an appointment with you. I am seriously technology challenged, but Tom taught me more about my TL in twenty minutes than I had learned about my previous TL in three years. These are exceptional people, and if you have read the other reviews, you know my opinion is shared by all.

5
★★★★★

My husband and I bought our TL from Miguel Jimenez, Sales Manager, two days ago. This was an astonishingly relaxed and satisfying experience. We are in our seventies and have bought many cars. Normally we look forward to the inevitably harrowing encounter with the sales manager as we might look forward to a root canal. What a pleasant surprise to meet Miguel Jimenez and Tom Pitchford, our Sales Consultant. There was no need to try to decipher numbers shuffled around like a shell game or translate sales speak. It was all laid out for us in a straight forward manner. No mad tap dancing around. Just a very relaxed chat and a clear view of normal charges, those that are and are not negotiable. We expressed our goals, and Miguel met them. No "selling," no persuasive techniques (you are in danger of economic loss if you do not buy this additional $3,000 package) just a simple, exceptionally pleasant transaction. I can say in all sincerity, this is the first time in our lives that we did not wake up the following morning with buyer's remorse. And by the way, ask for Tom Pitchford, when you go to the dealership, or call him first at 714-669-9900, and he will make an appointment with you. I am seriously technology challenged, but Tom taught me more about my TL in twenty minutes than I had learned about my previous TL in three years. These are exceptional people, and if you have read the other reviews, you know my opinion is shared by all.

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Response from this business:

Congratulations and Thank you for your kind words about Miguel and Tom, they express their gratitued and appreciate that you too your time to share your experience. Remember to register for your special rewards on our rewards page so you can earn free items like oil changes, when you pay for services. If you have any question, do not hesitate to give us a call, Tom is happy to assit if you have any additional technical or vehicle operational quesitons. Thank you again! Sincerely, Rochelle on behalf of DCH Tustin Acura customerrelations@tustinacura.com
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Been coming here since I bought my 2003 Acura 3.2 CL Type S. The quality of service is top shelf and though I live in Dana Point it is always well worth it to travel the extra miles. Special kudos to Freddy Caraballo for ensuring the job is done right and on time. I highly recommend Tustin Acura.

5
★★★★★

Been coming here since I bought my 2003 Acura 3.2 CL Type S. The quality of service is top shelf and though I live in Dana Point it is always well worth it to travel the extra miles. Special kudos to Freddy Caraballo for ensuring the job is done right and on time. I highly recommend Tustin Acura.

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I have been dealing with the Service Dept. at Tustin Acura for 3 years now, specifically the service manager, Eric Li Fo Sjoe. Eric has always been extremely professional and delivers excellent service. My last visit was in July 2010 and as always it was great. They are honest at the service dept and they do not try to overcharge or do unnecessary work. I always go back. Great manager and a great team.
Raf, M.

5
★★★★★

I have been dealing with the Service Dept. at Tustin Acura for 3 years now, specifically the service manager, Eric Li Fo Sjoe. Eric has always been extremely professional and delivers excellent service. My last visit was in July 2010 and as always it was great. They are honest at the service dept and they do not try to overcharge or do unnecessary work. I always go back. Great manager and a great team.
Raf, M.

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Good morning! Just wanted share with you how wonderful my experience was this morning (7/19) with your Service Department. With no appointment, I stopped in and was greeted by Larry who was very nice, very professional. I explained that one of my tires was losing air and asked if someone could just take a look at it. Not only did he do just that, he had the issue resolved and I was on my way within 30 minutes. He was great to give me updates, explain what needed to be done and understood that my time mattered without my ever having to say so. It may seem like such a small thing, but I was a bit panicked as I'm driving to Northern California this week. So, service like this went a long way this morning. I'll definitely keep coming back AND referring others to you as well. Thanks for making it a great start to the week!

5
★★★★★

Good morning! Just wanted share with you how wonderful my experience was this morning (7/19) with your Service Department. With no appointment, I stopped in and was greeted by Larry who was very nice, very professional. I explained that one of my tires was losing air and asked if someone could just take a look at it. Not only did he do just that, he had the issue resolved and I was on my way within 30 minutes. He was great to give me updates, explain what needed to be done and understood that my time mattered without my ever having to say so. It may seem like such a small thing, but I was a bit panicked as I'm driving to Northern California this week. So, service like this went a long way this morning. I'll definitely keep coming back AND referring others to you as well. Thanks for making it a great start to the week!

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1 out of 1 people found this review helpful.

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Leased a TSX from Tustin Acura. The transaction was very easy and the customer treatment was first class. I highly recommend this dealership.

5
★★★★★

Leased a TSX from Tustin Acura. The transaction was very easy and the customer treatment was first class. I highly recommend this dealership.

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From a scale 1 to 10 (10 being best), I am awarding a perfect 10 to your dealership as you have consistently deliver world class services which greatly exceed my expectation. Your staff are friendly, honest and helpful. I will continue to utilize your quality services for my Acura TL and recommend your dealership to everyone I know. Keep up the good work!

5
★★★★★

From a scale 1 to 10 (10 being best), I am awarding a perfect 10 to your dealership as you have consistently deliver world class services which greatly exceed my expectation. Your staff are friendly, honest and helpful. I will continue to utilize your quality services for my Acura TL and recommend your dealership to everyone I know. Keep up the good work!

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Tustin Acura Service rates a ten in my book and I would gladly recommend your services to friends. I especially appreciate that Larry asked the men who worked on my car to hurry with the repair since I had to wait for it. The courtesy wash was icing on the cake.

Thank you so much!

5
★★★★★

Tustin Acura Service rates a ten in my book and I would gladly recommend your services to friends. I especially appreciate that Larry asked the men who worked on my car to hurry with the repair since I had to wait for it. The courtesy wash was icing on the cake.

Thank you so much!

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I bought my acura mdx from Tustin Acura, and they did alright... I am often leery of car dealerships, but they treated us well and gave us a good deal on my car!! Nice folks!!

4
★★★★☆

I bought my acura mdx from Tustin Acura, and they did alright... I am often leery of car dealerships, but they treated us well and gave us a good deal on my car!! Nice folks!!

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0 out of 1 people found this review helpful.

Message from DCH Tustin Acura

We welcome your business and appreciate you! Leading in Customer Satisfaction and as a leading Acura Dealer for Volume, Satisfaction, and Sales, chances are high for you to find the exact trim level and color of your choice for the desired model you want, be it RL, MDX, RDX, TL, TSX, or soon to come ZDX. If you don't see what you are looking for, just email at customerrelations@dchtustinacura.com or call 888-791-9777 and one of our courtious staff will be happy to find it for you.

More about DCH Tustin Acura

We are celebrating our 28th Anniversary in 2014, Serving the Tustin community and areas surrounding Orange County and Southern California. Proudly providing top quality in service, sales, and parts has lead us to be a multi-award winning Acura dealership who stands by our work with top quality vehicles, outstanding service, and top rated customer care. Thank you for your business!

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